Quick Overview
- 1#1: ConnectWise Control - Provides secure, unattended remote access and screen sharing optimized for MSPs to manage client endpoints efficiently.
- 2#2: NinjaOne - Delivers comprehensive RMM with fast, reliable remote access, scripting, and monitoring for MSPs.
- 3#3: Splashtop Remote Support - Offers high-performance remote desktop access with multi-monitor support tailored for MSP remote troubleshooting.
- 4#4: Kaseya VSA - Combines RMM capabilities with integrated Live Connect for seamless MSP remote access and automation.
- 5#5: Atera - All-in-one RMM platform with built-in remote access, ticketing, and AI-powered tools for MSPs.
- 6#6: Syncro - Affordable RMM solution featuring remote access, scripting, and PSA integration for small to mid-sized MSPs.
- 7#7: N-able N-sight RMM - Cloud-based RMM with Take Control remote access for proactive MSP monitoring and support.
- 8#8: Pulseway - Real-time RMM platform with mobile-friendly remote control and automation for MSPs on the go.
- 9#9: Datto RMM - Powerful RMM tool with remote access, patch management, and scripting for MSP endpoint management.
- 10#10: TeamViewer Tensor - Scalable remote access solution with deployment management features designed for MSP service delivery.
Tools were selected and ranked based on core features (security, scalability, integration), operational performance (speed, reliability), user experience (intuitive design, learning curve), and value (price-to-functional ratio), ensuring they align with MSP needs across size and client base.
Comparison Table
This comparison table explores key MSP remote access software, including ConnectWise Control, NinjaOne, Splashtop Remote Support, Kaseya VSA, Atera, and additional tools, guiding readers to evaluate functionality, usability, and features for their specific needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | ConnectWise Control Provides secure, unattended remote access and screen sharing optimized for MSPs to manage client endpoints efficiently. | enterprise | 9.5/10 | 9.8/10 | 8.7/10 | 9.2/10 |
| 2 | NinjaOne Delivers comprehensive RMM with fast, reliable remote access, scripting, and monitoring for MSPs. | enterprise | 9.3/10 | 9.6/10 | 9.2/10 | 8.9/10 |
| 3 | Splashtop Remote Support Offers high-performance remote desktop access with multi-monitor support tailored for MSP remote troubleshooting. | enterprise | 8.6/10 | 8.4/10 | 9.2/10 | 9.3/10 |
| 4 | Kaseya VSA Combines RMM capabilities with integrated Live Connect for seamless MSP remote access and automation. | enterprise | 8.2/10 | 9.1/10 | 7.3/10 | 7.8/10 |
| 5 | Atera All-in-one RMM platform with built-in remote access, ticketing, and AI-powered tools for MSPs. | enterprise | 8.6/10 | 8.4/10 | 9.1/10 | 9.5/10 |
| 6 | Syncro Affordable RMM solution featuring remote access, scripting, and PSA integration for small to mid-sized MSPs. | enterprise | 8.4/10 | 8.2/10 | 9.1/10 | 9.3/10 |
| 7 | N-able N-sight RMM Cloud-based RMM with Take Control remote access for proactive MSP monitoring and support. | enterprise | 8.3/10 | 8.7/10 | 7.9/10 | 8.2/10 |
| 8 | Pulseway Real-time RMM platform with mobile-friendly remote control and automation for MSPs on the go. | enterprise | 8.2/10 | 8.5/10 | 7.8/10 | 8.7/10 |
| 9 | Datto RMM Powerful RMM tool with remote access, patch management, and scripting for MSP endpoint management. | enterprise | 8.4/10 | 9.1/10 | 7.6/10 | 8.0/10 |
| 10 | TeamViewer Tensor Scalable remote access solution with deployment management features designed for MSP service delivery. | enterprise | 7.8/10 | 8.2/10 | 8.0/10 | 7.0/10 |
Provides secure, unattended remote access and screen sharing optimized for MSPs to manage client endpoints efficiently.
Delivers comprehensive RMM with fast, reliable remote access, scripting, and monitoring for MSPs.
Offers high-performance remote desktop access with multi-monitor support tailored for MSP remote troubleshooting.
Combines RMM capabilities with integrated Live Connect for seamless MSP remote access and automation.
All-in-one RMM platform with built-in remote access, ticketing, and AI-powered tools for MSPs.
Affordable RMM solution featuring remote access, scripting, and PSA integration for small to mid-sized MSPs.
Cloud-based RMM with Take Control remote access for proactive MSP monitoring and support.
Real-time RMM platform with mobile-friendly remote control and automation for MSPs on the go.
Powerful RMM tool with remote access, patch management, and scripting for MSP endpoint management.
Scalable remote access solution with deployment management features designed for MSP service delivery.
ConnectWise Control
enterpriseProvides secure, unattended remote access and screen sharing optimized for MSPs to manage client endpoints efficiently.
Customizable branded host pages for seamless, client-friendly session invitations without generic download prompts
ConnectWise Control is a leading remote access and support platform tailored for MSPs, enabling secure unattended access, live screen sharing, and remote control of client devices across Windows, Mac, Linux, and mobile platforms. It features multi-tenant management for handling multiple clients efficiently, session recording for compliance, and seamless integrations with RMM tools like ConnectWise Automate and PSA systems. Designed for scalability, it supports high-volume technician workflows with tools like file transfer, chat, and automated deployments.
Pros
- Multi-tenant architecture ideal for MSPs managing numerous clients
- Robust security with end-to-end encryption, MFA, and granular permissions
- Extensive integrations with PSA/RMM tools and customizable extensions
Cons
- Pricing can be steep for smaller MSPs or low-volume users
- Interface feels dated in some areas despite functional improvements
- Occasional latency in high-concurrency scenarios without premium relays
Best For
MSPs and IT service providers requiring scalable, secure remote access for large client bases with deep ticketing and RMM integrations.
Pricing
Tiered per-technician pricing starting at $30/month (Solo), $48/month (Standard), up to $68+/month (Premium/Enterprise) with concurrent session limits.
NinjaOne
enterpriseDelivers comprehensive RMM with fast, reliable remote access, scripting, and monitoring for MSPs.
Built-in scripting engine for custom automations directly within remote sessions
NinjaOne is a robust RMM (Remote Monitoring and Management) platform designed for MSPs, offering seamless remote access to endpoints alongside monitoring, patching, and automation tools. It enables technicians to perform remote control, screen sharing, file transfers, and command execution with high reliability and speed. The software integrates these capabilities into a unified dashboard, streamlining IT operations for distributed workforces.
Pros
- Powerful remote access with low latency, multi-monitor support, and integrated chat
- Advanced automation via scripting and policy-based management
- Comprehensive patching and alerting for proactive maintenance
Cons
- Pricing scales per device, less ideal for very small MSPs
- Steeper learning curve for advanced scripting features
- Limited native support for non-Windows/macOS endpoints
Best For
Mid-sized MSPs seeking an all-in-one RMM solution with enterprise-grade remote access for Windows and macOS fleets.
Pricing
Starts at $3-$5 per device/month (Professional tier), with Enterprise at higher tiers; annual billing with volume discounts and minimum device requirements.
Splashtop Remote Support
enterpriseOffers high-performance remote desktop access with multi-monitor support tailored for MSP remote troubleshooting.
Ultra-fast streaming speeds supporting 4K video and 60 FPS for seamless remote control even on high-bandwidth tasks
Splashtop Remote Support is a high-performance remote access platform designed for MSPs and IT teams, providing secure unattended access to Windows, Mac, Linux, iOS, Android, and Chromebook devices. It enables efficient remote troubleshooting with features like file transfer, multi-monitor support, session recording, and integrations with ticketing systems such as ConnectWise and Autotask. The solution emphasizes speed, security with AES-256 encryption and 2FA, and scalability for managing hundreds of endpoints.
Pros
- Exceptional connection speed with 4K resolution and low latency
- Affordable per-technician pricing with generous endpoint allowances
- Intuitive interface and quick deployment options including email links and MSI packages
Cons
- Limited built-in automation and scripting compared to top competitors
- Mobile app functionality lags behind desktop experience
- Customer support can be inconsistent during peak times
Best For
MSPs and IT support teams looking for cost-effective, fast remote access to scale helpdesk operations without steep learning curves.
Pricing
Per-technician plans start at $299/year (Solo, 25 endpoints), scaling to $579/year (Business Access Pro, 500 endpoints), with custom MSP bundles available.
Kaseya VSA
enterpriseCombines RMM capabilities with integrated Live Connect for seamless MSP remote access and automation.
LiveConnect remote access tool with augmented reality (KAAR) support for collaborative troubleshooting
Kaseya VSA is a comprehensive RMM platform tailored for MSPs, providing robust remote monitoring, patch management, automation scripting, and secure remote access via LiveConnect. It enables centralized management of endpoints across multiple clients with multi-tenancy support, ticketing, and reporting tools. Ideal for scaling IT service delivery, it combines remote control, troubleshooting, and proactive maintenance in one dashboard.
Pros
- Extensive automation and scripting capabilities for efficient workflows
- Secure, multi-platform remote access with session recording and mobile support
- Strong multi-tenancy and scalability for large MSP deployments
Cons
- Steep learning curve due to complex interface
- Higher pricing that may not suit smaller MSPs
- Occasional agent deployment and performance issues reported
Best For
Mid-to-large MSPs requiring advanced RMM features and reliable remote access for diverse client environments.
Pricing
Custom quote-based; typically $2.50-$4.50 per endpoint/month based on volume, technicians, and add-ons like LiveConnect.
Atera
enterpriseAll-in-one RMM platform with built-in remote access, ticketing, and AI-powered tools for MSPs.
Pay-per-technician model with unlimited endpoints, maximizing value for growing MSPs
Atera is an all-in-one RMM platform tailored for MSPs, providing remote access, monitoring, patching, automation, and PSA tools within a unified cloud-based dashboard. Its remote access capabilities leverage integrated Splashtop for unattended connections to Windows, Mac, and Linux devices, enabling quick troubleshooting and maintenance. The platform emphasizes automation through scripting, alerts, and AI-driven insights to reduce manual workloads for IT teams.
Pros
- Unlimited endpoints per technician for scalable MSP growth
- Intuitive interface with mobile app support for on-the-go access
- Built-in AI Copilot for automation and ticket summarization
Cons
- Remote access sessions can experience occasional latency via Splashtop integration
- Reporting and customization options lag behind enterprise competitors
- Support response times vary, especially for non-enterprise users
Best For
Small to mid-sized MSPs seeking an affordable, all-in-one RMM solution with reliable remote access.
Pricing
Technician-based pricing starts at $99/user/month (Professional, unlimited devices); $149/user/month (Enterprise with advanced features).
Syncro
enterpriseAffordable RMM solution featuring remote access, scripting, and PSA integration for small to mid-sized MSPs.
Native remote access powered by integrated ScreenConnect technology, providing fast, unattended access without additional licensing costs
Syncro is an all-in-one RMM and PSA platform designed for MSPs, offering remote monitoring, patch management, ticketing, billing, and integrated remote access capabilities. It enables technicians to access client devices securely, deploy scripts, and manage endpoints from a unified dashboard without needing multiple tools. While versatile for daily operations, it emphasizes affordability and simplicity over enterprise-scale features.
Pros
- Affordable all-in-one pricing with unlimited endpoints per technician
- Intuitive interface that's easy for new users to adopt quickly
- Seamless integration of remote access with RMM and PSA tools
Cons
- Limited advanced automation and scripting compared to top competitors
- Reporting and analytics features lack depth for larger MSPs
- Occasional performance hiccups with high-volume remote sessions
Best For
Small to mid-sized MSPs seeking a cost-effective, user-friendly platform to consolidate remote access, monitoring, and ticketing without complex setups.
Pricing
Starts at $129 per technician/month (billed annually) for the Pro plan with unlimited devices, RMM, PSA, and remote access; free trial available.
N-able N-sight RMM
enterpriseCloud-based RMM with Take Control remote access for proactive MSP monitoring and support.
Integrated 'Take Control' remote access toolbox combining screen sharing, shell access, file transfer, and reboot/deploy in one session
N-able N-sight RMM is a cloud-based remote monitoring and management (RMM) platform tailored for MSPs, providing remote access, real-time monitoring, automated patching, scripting, and basic PSA integration. It allows technicians to securely connect to endpoints for troubleshooting, maintenance, and deployment via built-in tools like screen sharing, remote control, and file transfer. The solution emphasizes ease of scaling for small to mid-sized MSPs with multi-tenant dashboards and mobile app support.
Pros
- Comprehensive RMM toolkit with reliable remote access and automation scripting
- Scalable multi-tenant architecture suitable for growing MSPs
- Strong patch management and alerting capabilities
Cons
- User interface feels dated and occasionally cluttered
- Limited advanced reporting and customization options
- Pricing scales up quickly for large deployments with add-ons
Best For
Small to mid-sized MSPs needing an all-in-one RMM with solid remote access for endpoint management without heavy customization.
Pricing
Starts at ~$1.25 per device/month (billed annually), with volume discounts; no per-user fees but minimum device commitments apply.
Pulseway
enterpriseReal-time RMM platform with mobile-friendly remote control and automation for MSPs on the go.
Real-time push notifications directly to mobile devices for instant remote access and issue resolution
Pulseway is a robust RMM (Remote Monitoring and Management) platform designed for MSPs, offering remote access, monitoring, patching, and automation across Windows, macOS, and Linux endpoints. It provides unattended remote desktop, shell access, file transfer, and VNC capabilities, integrated with real-time alerting via push notifications to mobile apps. The tool emphasizes proactive IT management, enabling quick issue resolution without disrupting end-users.
Pros
- Highly responsive mobile app for on-the-go remote access and alerts
- Strong automation scripting and patching integration
- Competitive per-endpoint pricing scalable for MSPs
Cons
- Desktop interface can feel cluttered and overwhelming for new users
- Reporting and customization options are somewhat limited
- Advanced remote access features may require higher-tier plans
Best For
Small to mid-sized MSPs needing mobile-first remote monitoring and quick-response remote access tools.
Pricing
Starts at $0.85 per endpoint/month (annual billing) for basic RMM, with Team ($1.35) and Enterprise tiers adding advanced remote access and support.
Datto RMM
enterprisePowerful RMM tool with remote access, patch management, and scripting for MSP endpoint management.
No-VPN direct remote access with multi-monitor support and unattended control
Datto RMM, now part of Kaseya, is a robust remote monitoring and management (RMM) platform tailored for MSPs to oversee and control client endpoints remotely. It provides tools for automated patching, scripting, real-time monitoring, and secure remote access without requiring VPNs. The solution excels in multi-tenant environments, enabling efficient management of diverse IT infrastructures at scale.
Pros
- Comprehensive automation and scripting capabilities for efficient workflows
- Reliable direct remote access with screen sharing and file transfer
- Strong integrations with backup, antivirus, and other Datto/Kaseya tools
Cons
- Steep learning curve due to complex interface
- Higher pricing compared to some competitors
- Occasional slowdowns with very large deployments
Best For
Established MSPs managing hundreds of endpoints who prioritize advanced automation and ecosystem integrations.
Pricing
Per-device subscription starting at ~$2.20/endpoint/month for basic tiers, scaling up to $4+/endpoint for premium features with volume discounts.
TeamViewer Tensor
enterpriseScalable remote access solution with deployment management features designed for MSP service delivery.
Tensor's centralized multi-tenant console for segregated client management and billing integration
TeamViewer Tensor is a robust remote access and support platform tailored for MSPs, enabling secure unattended access to client endpoints across Windows, macOS, Linux, and mobile devices. It provides multi-tenant management, automated deployment, scripting, and detailed reporting to streamline IT operations for service providers. Tensor integrates with popular PSA and RMM tools, making it suitable for scaling remote support services.
Pros
- Strong multi-tenant architecture for managing multiple clients
- Reliable cross-platform remote access with end-to-end encryption
- Advanced automation and scripting capabilities
Cons
- Pricing can be expensive for smaller MSPs
- Occasional performance issues on low-end devices
- Steep learning curve for advanced administrative features
Best For
Mid-sized MSPs seeking scalable remote access with enterprise-grade security and multi-client management.
Pricing
Custom quote-based pricing starting at around $120 per technician/month, scaling with endpoints and features.
Conclusion
The reviewed tools present varied strengths, with ConnectWise Control taking the top spot for its optimized secure, unattended access, designed to streamline MSP client endpoint management. NinjaOne follows, offering a comprehensive RMM solution with fast, reliable remote access and automation, while Splashtop Remote Support stands out for its high-performance, multi-monitor support tailored for troubleshooting. Each tool meets distinct needs, but ConnectWise Control leads as the most effective choice.
Start with ConnectWise Control to elevate your remote access and MSP service delivery—seamlessly manage client endpoints and enhance efficiency today.
Tools Reviewed
All tools were independently evaluated for this comparison