Quick Overview
- 1#1: ConnectWise Manage - Comprehensive professional services automation platform for MSPs to handle ticketing, billing, projects, and client management.
- 2#2: Kaseya BMS - Integrated business management solution combining PSA, RMM, security, and reporting for efficient MSP operations.
- 3#3: Datto Autotask PSA - Robust PSA tool for MSPs offering CRM, ticketing, time tracking, and contract management with deep integrations.
- 4#4: SyncroMSP - All-in-one MSP platform with RMM, PSA, remote access, and automation for streamlined IT service delivery.
- 5#5: HaloPSA - Modern ITSM and PSA solution tailored for MSPs with configurable ticketing, asset management, and portals.
- 6#6: Atera - AI-powered all-in-one RMM and PSA platform automating monitoring, ticketing, and patching for MSPs.
- 7#7: NinjaOne - Cloud-based RMM platform for MSPs providing remote monitoring, patch management, and automation tools.
- 8#8: N-able N-central - Scalable RMM solution for MSPs with remote monitoring, automation, backups, and antivirus integration.
- 9#9: SuperOps.ai - Unified RMM and PSA platform using AI for proactive monitoring, ticketing, and MSP workflow optimization.
- 10#10: Pulseway - Real-time RMM tool for MSPs enabling mobile monitoring, alerting, patching, and remote control.
We selected and ranked these tools by evaluating feature depth, usability, reliability, and overall value, ensuring they deliver robust, adaptable solutions that align with the complex demands of MSP operations.
Comparison Table
This comparison table explores key features, pricing, and usability of leading MSP management tools, including ConnectWise Manage, Kaseya BMS, Datto Autotask PSA, SyncroMSP, HaloPSA, and more, to help readers identify the best fit for their business needs. It highlights critical functionalities such as ticketing, billing, and remote monitoring, enabling informed decisions to streamline operations and enhance client management.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | ConnectWise Manage Comprehensive professional services automation platform for MSPs to handle ticketing, billing, projects, and client management. | enterprise | 9.2/10 | 9.5/10 | 7.8/10 | 8.7/10 |
| 2 | Kaseya BMS Integrated business management solution combining PSA, RMM, security, and reporting for efficient MSP operations. | enterprise | 9.2/10 | 9.5/10 | 8.4/10 | 8.7/10 |
| 3 | Datto Autotask PSA Robust PSA tool for MSPs offering CRM, ticketing, time tracking, and contract management with deep integrations. | enterprise | 8.7/10 | 9.2/10 | 7.8/10 | 8.1/10 |
| 4 | SyncroMSP All-in-one MSP platform with RMM, PSA, remote access, and automation for streamlined IT service delivery. | specialized | 8.7/10 | 8.5/10 | 8.8/10 | 9.2/10 |
| 5 | HaloPSA Modern ITSM and PSA solution tailored for MSPs with configurable ticketing, asset management, and portals. | specialized | 8.7/10 | 9.1/10 | 8.4/10 | 8.2/10 |
| 6 | Atera AI-powered all-in-one RMM and PSA platform automating monitoring, ticketing, and patching for MSPs. | specialized | 8.7/10 | 8.8/10 | 9.2/10 | 9.0/10 |
| 7 | NinjaOne Cloud-based RMM platform for MSPs providing remote monitoring, patch management, and automation tools. | specialized | 9.1/10 | 9.4/10 | 9.2/10 | 8.7/10 |
| 8 | N-able N-central Scalable RMM solution for MSPs with remote monitoring, automation, backups, and antivirus integration. | enterprise | 8.3/10 | 9.1/10 | 7.4/10 | 8.0/10 |
| 9 | SuperOps.ai Unified RMM and PSA platform using AI for proactive monitoring, ticketing, and MSP workflow optimization. | specialized | 8.7/10 | 8.8/10 | 9.1/10 | 8.4/10 |
| 10 | Pulseway Real-time RMM tool for MSPs enabling mobile monitoring, alerting, patching, and remote control. | specialized | 8.4/10 | 8.6/10 | 9.1/10 | 8.8/10 |
Comprehensive professional services automation platform for MSPs to handle ticketing, billing, projects, and client management.
Integrated business management solution combining PSA, RMM, security, and reporting for efficient MSP operations.
Robust PSA tool for MSPs offering CRM, ticketing, time tracking, and contract management with deep integrations.
All-in-one MSP platform with RMM, PSA, remote access, and automation for streamlined IT service delivery.
Modern ITSM and PSA solution tailored for MSPs with configurable ticketing, asset management, and portals.
AI-powered all-in-one RMM and PSA platform automating monitoring, ticketing, and patching for MSPs.
Cloud-based RMM platform for MSPs providing remote monitoring, patch management, and automation tools.
Scalable RMM solution for MSPs with remote monitoring, automation, backups, and antivirus integration.
Unified RMM and PSA platform using AI for proactive monitoring, ticketing, and MSP workflow optimization.
Real-time RMM tool for MSPs enabling mobile monitoring, alerting, patching, and remote control.
ConnectWise Manage
enterpriseComprehensive professional services automation platform for MSPs to handle ticketing, billing, projects, and client management.
Service Board with dynamic queue management and intelligent automation rules that optimize technician workflows and SLA adherence
ConnectWise Manage is a comprehensive Professional Services Automation (PSA) platform designed specifically for Managed Service Providers (MSPs), offering end-to-end tools for ticketing, CRM, project management, billing, and reporting. It streamlines operations by integrating service desk functionalities with financials, procurement, and roadmap planning. With a vast ecosystem of integrations via the ConnectWise Marketplace, it enables MSPs to scale efficiently while maintaining centralized control over their business processes.
Pros
- Extremely robust feature set tailored for MSP workflows, including advanced ticketing, time tracking, and automated invoicing
- Seamless integrations with over 1,000 tools via the ConnectWise Marketplace, enhancing ecosystem compatibility
- Scalable for businesses of all sizes with strong reporting and analytics for data-driven decisions
Cons
- Steep learning curve and complex initial setup requiring significant training
- User interface feels dated compared to modern SaaS platforms
- Pricing can escalate quickly with add-ons and higher user tiers
Best For
Established MSPs seeking a mature, all-in-one PSA solution with deep customization and integration capabilities to manage complex operations.
Pricing
Quote-based subscription starting at around $49/user/month for Essentials, scaling to $100+/user/month for Enterprise with additional modules and support.
Kaseya BMS
enterpriseIntegrated business management solution combining PSA, RMM, security, and reporting for efficient MSP operations.
Seamless native integration with Kaseya VSA RMM for automated ticket-to-resolution workflows
Kaseya BMS is a robust professional services automation (PSA) platform tailored for managed service providers (MSPs), providing end-to-end tools for ticketing, CRM, project management, time tracking, and invoicing. It integrates seamlessly with Kaseya's RMM solutions like VSA and Datto, enabling unified IT management and automated workflows. This solution helps MSPs scale operations efficiently while maintaining profitability through detailed reporting and QuickBooks/Xero integrations.
Pros
- Deep integration with Kaseya RMM and Datto tools for unified MSP operations
- Advanced automation, reporting, and financial management capabilities
- Scalable for mid-to-large MSPs with strong customization options
Cons
- Steep learning curve and somewhat dated interface
- Pricing can be high for smaller MSPs
- Limited mobile app functionality compared to competitors
Best For
Mid-sized to large MSPs seeking a fully integrated PSA solution within the Kaseya ecosystem.
Pricing
Custom quote-based pricing, typically $25-60 per user/month depending on modules and scale; often bundled in Kaseya IT Complete suites.
Datto Autotask PSA
enterpriseRobust PSA tool for MSPs offering CRM, ticketing, time tracking, and contract management with deep integrations.
Queue-based Service Desk with AI-driven ticket routing and SLA automation
Datto Autotask PSA is a robust professional services automation (PSA) platform tailored for managed service providers (MSPs), offering end-to-end tools for ticketing, project management, CRM, time and expense tracking, invoicing, and resource scheduling. It enables MSPs to manage client services, automate workflows, and generate detailed reports to optimize operations and profitability. As part of the Datto ecosystem, it seamlessly integrates with RMM, backup, and other tools for a unified IT management experience.
Pros
- Comprehensive all-in-one PSA with strong ticketing, billing, and reporting capabilities
- Deep integrations with Datto RMM, SIRIS, and other MSP tools
- Advanced automation for contracts, SLAs, and recurring revenue management
Cons
- Steep learning curve due to extensive features and customization options
- Higher pricing may strain budgets for small MSPs
- Mobile app and UI feel dated compared to newer competitors
Best For
Mid-sized MSPs seeking a scalable, feature-rich PSA with tight ecosystem integrations for efficient service delivery and billing.
Pricing
Tiered subscription starting at ~$85/user/month (billed annually), scaling with users and features; custom quotes for enterprises.
SyncroMSP
specializedAll-in-one MSP platform with RMM, PSA, remote access, and automation for streamlined IT service delivery.
Per-technician pricing with unlimited endpoints, eliminating per-device costs common in other RMM tools
SyncroMSP is an all-in-one RMM and PSA platform designed specifically for managed service providers, combining remote monitoring, ticketing, patching, antivirus, remote access, billing, and scripting into a single unified dashboard. It enables MSPs to manage unlimited endpoints per technician without per-device fees, streamlining operations and reducing tool sprawl. The platform emphasizes ease of deployment and scalability for growing businesses, with built-in automation to handle routine IT tasks efficiently.
Pros
- Unlimited endpoints per technician for exceptional value
- Seamless integration of RMM, PSA, and billing tools
- Intuitive interface with quick setup and strong mobile app support
Cons
- Reporting and analytics lack depth compared to enterprise competitors
- Limited advanced customization for complex workflows
- Occasional scalability hiccups with very large client bases
Best For
Small to medium-sized MSPs looking for an affordable, all-in-one solution to manage clients without juggling multiple tools.
Pricing
Starts at $129/technician/month (Silver plan, unlimited endpoints); tiers up to $209/month (Platinum) with added features like advanced scripting and quoting.
HaloPSA
specializedModern ITSM and PSA solution tailored for MSPs with configurable ticketing, asset management, and portals.
AI-powered Smart Rules and automation engine for intelligent ticket routing and resolution
HaloPSA is a comprehensive cloud-based Professional Services Automation (PSA) platform tailored for Managed Service Providers (MSPs), unifying ticketing, CRM, project management, billing, and asset management in a single interface. It excels in automation, AI-driven workflows, and seamless integrations with leading RMM tools like ConnectWise, Kaseya, and Datto. The software emphasizes scalability, customizable dashboards, and real-time reporting to enhance service delivery and profitability for MSPs.
Pros
- Powerful AI and automation for ticketing and workflows
- Extensive integrations with RMM, accounting, and billing systems
- Highly customizable reporting and dashboards
Cons
- Higher pricing tiers may strain smaller MSP budgets
- Initial setup and advanced customizations require time
- Occasional performance lags during peak usage
Best For
Mid-sized MSPs needing a scalable PSA with strong automation and integration capabilities.
Pricing
Starts at ~$65/user/month for Essentials, $95/user/month for Professional, with Enterprise custom quotes; annual billing discounts available.
Atera
specializedAI-powered all-in-one RMM and PSA platform automating monitoring, ticketing, and patching for MSPs.
AI Copilot for intelligent, automated ticket resolution and scripting assistance
Atera is a cloud-based, all-in-one RMM and PSA platform tailored for MSPs, offering remote monitoring, ticketing, patch management, automation, billing, and remote access from a unified dashboard. It supports unlimited endpoints per technician, making it scalable for growing IT service providers. AI-powered features like Copilot enhance troubleshooting and scripting efficiency.
Pros
- Unlimited endpoints per technician for scalable management
- AI Copilot for automated troubleshooting and scripting
- Intuitive all-in-one dashboard combining RMM and PSA
Cons
- Reporting and analytics lack depth compared to competitors
- Limited customization in automation workflows
- Customer support response times can vary
Best For
Small to mid-sized MSPs seeking an affordable, user-friendly platform with AI automation for efficient endpoint management.
Pricing
Per-technician pricing starting at $99/month (billed annually) for Professional plan, up to $169 for Enterprise, with unlimited endpoints.
NinjaOne
specializedCloud-based RMM platform for MSPs providing remote monitoring, patch management, and automation tools.
One-click patch management with automated approval policies and rollback
NinjaOne is a comprehensive remote monitoring and management (RMM) platform tailored for MSPs, enabling centralized endpoint management, real-time monitoring, automated patching, and remote access. It features a single lightweight agent for Windows, macOS, and Linux devices, streamlining IT operations with scripting, alerting, and reporting tools. The solution integrates antivirus, backup, and automation to reduce manual tasks and improve response times for managed service providers.
Pros
- Robust automated patching with testing and rollback capabilities
- Intuitive modern interface with quick deployment
- Powerful scripting and automation for custom workflows
Cons
- Pricing is per-device with minimum commitments, less ideal for small MSPs
- Limited native ticketing; relies on integrations for full PSA
- Reporting features lack advanced customization options
Best For
Mid-sized MSPs managing 100+ endpoints who prioritize unified RMM with strong automation and patching.
Pricing
Per-device pricing starting at ~$3-5 per endpoint/month (billed annually, volume discounts apply; demo required for exact quote).
N-able N-central
enterpriseScalable RMM solution for MSPs with remote monitoring, automation, backups, and antivirus integration.
Automation Policies, enabling sophisticated, reusable workflows for tasks like custom patching and compliance enforcement across thousands of devices
N-able N-central is a robust remote monitoring and management (RMM) platform tailored for MSPs, enabling centralized monitoring, patching, automation, and remote access across client endpoints and networks. It supports multi-tenant environments with features like real-time alerting, scripting, asset management, and integrations with PSA tools for streamlined workflows. Designed for scalability, it helps MSPs proactively manage IT infrastructure and reduce downtime through policy-based automation.
Pros
- Powerful automation policies and scripting for complex workflows
- Strong multi-tenant support and scalability for growing MSPs
- Comprehensive patch management and proactive monitoring
Cons
- Steep learning curve and complex initial setup
- Pricing can escalate quickly for smaller MSPs with many devices
- User interface feels dated compared to newer competitors
Best For
Mid-sized MSPs managing diverse client endpoints who need advanced automation and reliable RMM without basic consumer-grade limitations.
Pricing
Per-device pricing starting at ~$1.25-$1.75 per device/month (billed annually), with volume discounts and add-ons for advanced features.
SuperOps.ai
specializedUnified RMM and PSA platform using AI for proactive monitoring, ticketing, and MSP workflow optimization.
AI Copilot for predictive issue resolution and automated workflows
SuperOps.ai is an all-in-one MSP management platform that unifies RMM, PSA, patch management, cybersecurity, and billing into a single intuitive dashboard. It leverages AI for proactive monitoring, automated ticketing, and predictive maintenance to help MSPs streamline operations and reduce manual work. Designed for scalability, it supports endpoint management, client reporting, and multi-tenant environments, making it suitable for growing service providers.
Pros
- Unified RMM, PSA, and automation in one platform reduces tool sprawl
- AI Copilot provides predictive insights and automates routine tasks
- Modern, intuitive UI with quick onboarding and mobile app support
Cons
- Fewer integrations with niche third-party tools compared to top competitors
- Some advanced cybersecurity features are still maturing
- Pricing scales up quickly for larger teams with add-ons
Best For
Small to mid-sized MSPs looking for an affordable, AI-enhanced all-in-one solution to consolidate tools and boost efficiency.
Pricing
Starts at $79 per technician/month (Pro plan, billed annually); Enterprise at $119+ with add-ons for advanced features.
Pulseway
specializedReal-time RMM tool for MSPs enabling mobile monitoring, alerting, patching, and remote control.
Real-time push notifications and full remote control via the highly rated mobile app
Pulseway is a robust remote monitoring and management (RMM) platform tailored for MSPs and IT teams, offering real-time device monitoring, remote access, automated patching, and scripting across Windows, macOS, Linux, and mobile endpoints. It emphasizes mobile accessibility with push notifications and full management capabilities via its award-winning app. Ideal for proactive IT management, it integrates antivirus, backup, and helpdesk features to streamline operations for distributed environments.
Pros
- Superior mobile app for on-the-go management and instant push alerts
- Powerful automation engine with scripting for custom workflows
- Affordable per-endpoint pricing with flexible add-ons
Cons
- Basic built-in ticketing lacks depth compared to dedicated PSAs
- Reporting and analytics are functional but not advanced
- Scalability challenges for very large MSP deployments
Best For
Small to medium-sized MSPs seeking a mobile-first RMM tool for efficient endpoint management without high costs.
Pricing
RMM starts at $1.74 per endpoint/month (billed annually); bundles with AV, backup, and helpdesk from $3.48/endpoint/month.
Conclusion
After assessing the top MSP management tools, ConnectWise Manage leads as the preeminent choice, boasting a comprehensive platform that integrates ticketing, billing, projects, and client management seamlessly. Close contenders Kaseya BMS, with its integrated business management suite, and Datto Autotask PSA, known for robust integrations and CRM strength, offer strong alternatives tailored to varied operational needs. Ultimately, the optimal tool depends on priorities, but ConnectWise Manage consistently delivers the most well-rounded experience.
Take the first step toward elevated efficiency—explore ConnectWise Manage today to unlock streamlined workflows and enhanced client outcomes.
Tools Reviewed
All tools were independently evaluated for this comparison