Quick Overview
- 1#1: ConnectWise Manage - Comprehensive PSA platform offering robust help desk ticketing, automation, and multi-client management for MSPs.
- 2#2: Autotask PSA - Professional services automation tool with integrated ticketing, CRM, and service desk features tailored for MSPs.
- 3#3: HaloPSA - Modern cloud-based PSA delivering intuitive help desk, asset management, and automation for MSP operations.
- 4#4: SyncroMSP - All-in-one RMM and PSA solution featuring affordable ticketing, remote access, and client portal for MSPs.
- 5#5: Atera - AI-powered IT management platform with unlimited help desk ticketing and remote support for MSPs.
- 6#6: Kaseya BMS - Business management software providing service desk ticketing, scheduling, and invoicing for MSPs.
- 7#7: SuperOps.ai - AI-driven RMM and PSA with smart ticketing, alerts, and multi-tenant support for efficient MSP help desks.
- 8#8: Tigerpaw One - End-to-end PSA system with advanced help desk, CRM, and workflow automation for MSP service delivery.
- 9#9: ManageEngine ServiceDesk Plus MSP - Multi-tenant IT service desk software offering ticketing, asset tracking, and CMDB for MSP client management.
- 10#10: N-able MSP Manager - Help desk and business management tool focused on ticketing, billing, and technician dispatching for MSPs.
Tools were selected and ranked based on a focus on feature robustness, user experience, reliability, and value, ensuring they align with the diverse needs of MSPs across scales and service models.
Comparison Table
For MSPs seeking efficient help desk solutions, comparing leading tools is critical. This guide breaks down options like ConnectWise Manage, Autotask PSA, HaloPSA, SyncroMSP, and Atera, highlighting key features, pricing models, and user experience to help choose the best fit.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | ConnectWise Manage Comprehensive PSA platform offering robust help desk ticketing, automation, and multi-client management for MSPs. | enterprise | 9.2/10 | 9.8/10 | 7.5/10 | 8.5/10 |
| 2 | Autotask PSA Professional services automation tool with integrated ticketing, CRM, and service desk features tailored for MSPs. | enterprise | 8.7/10 | 9.2/10 | 7.4/10 | 8.1/10 |
| 3 | HaloPSA Modern cloud-based PSA delivering intuitive help desk, asset management, and automation for MSP operations. | enterprise | 8.7/10 | 9.0/10 | 8.8/10 | 8.2/10 |
| 4 | SyncroMSP All-in-one RMM and PSA solution featuring affordable ticketing, remote access, and client portal for MSPs. | enterprise | 8.7/10 | 8.9/10 | 9.1/10 | 9.3/10 |
| 5 | Atera AI-powered IT management platform with unlimited help desk ticketing and remote support for MSPs. | enterprise | 8.7/10 | 9.2/10 | 8.5/10 | 9.0/10 |
| 6 | Kaseya BMS Business management software providing service desk ticketing, scheduling, and invoicing for MSPs. | enterprise | 8.2/10 | 8.7/10 | 7.8/10 | 7.9/10 |
| 7 | SuperOps.ai AI-driven RMM and PSA with smart ticketing, alerts, and multi-tenant support for efficient MSP help desks. | enterprise | 8.2/10 | 8.5/10 | 8.0/10 | 7.9/10 |
| 8 | Tigerpaw One End-to-end PSA system with advanced help desk, CRM, and workflow automation for MSP service delivery. | enterprise | 8.1/10 | 8.7/10 | 7.2/10 | 7.9/10 |
| 9 | ManageEngine ServiceDesk Plus MSP Multi-tenant IT service desk software offering ticketing, asset tracking, and CMDB for MSP client management. | enterprise | 8.3/10 | 9.0/10 | 7.5/10 | 8.0/10 |
| 10 | N-able MSP Manager Help desk and business management tool focused on ticketing, billing, and technician dispatching for MSPs. | enterprise | 7.2/10 | 7.5/10 | 6.8/10 | 7.0/10 |
Comprehensive PSA platform offering robust help desk ticketing, automation, and multi-client management for MSPs.
Professional services automation tool with integrated ticketing, CRM, and service desk features tailored for MSPs.
Modern cloud-based PSA delivering intuitive help desk, asset management, and automation for MSP operations.
All-in-one RMM and PSA solution featuring affordable ticketing, remote access, and client portal for MSPs.
AI-powered IT management platform with unlimited help desk ticketing and remote support for MSPs.
Business management software providing service desk ticketing, scheduling, and invoicing for MSPs.
AI-driven RMM and PSA with smart ticketing, alerts, and multi-tenant support for efficient MSP help desks.
End-to-end PSA system with advanced help desk, CRM, and workflow automation for MSP service delivery.
Multi-tenant IT service desk software offering ticketing, asset tracking, and CMDB for MSP client management.
Help desk and business management tool focused on ticketing, billing, and technician dispatching for MSPs.
ConnectWise Manage
enterpriseComprehensive PSA platform offering robust help desk ticketing, automation, and multi-client management for MSPs.
Highly customizable Service Boards that allow drag-and-drop workflow automation for tickets, tailored to MSP dispatch processes.
ConnectWise Manage is a leading Professional Services Automation (PSA) platform tailored for Managed Service Providers (MSPs), offering end-to-end management of help desk ticketing, CRM, project tracking, billing, and procurement. It excels in automating workflows, providing customizable service boards for ticket prioritization, and integrating seamlessly with RMM tools and other third-party apps via its extensive marketplace. This all-in-one solution enables MSPs to streamline operations, improve technician efficiency, and scale service delivery.
Pros
- Comprehensive all-in-one PSA with deep MSP-specific features like service boards and time tracking
- Robust automation, reporting, and 1,000+ integrations via ConnectWise Marketplace
- Scalable for growing MSPs with strong roadmap adherence and partner ecosystem support
Cons
- Steep learning curve and complex initial setup requiring training or consultants
- High cost structure with per-user fees and add-ons that add up quickly
- Interface can feel dated and overwhelming for new users despite customization options
Best For
Mid-sized to large MSPs needing a powerful, customizable platform to manage full-service operations from ticketing to billing.
Pricing
Custom quote-based pricing starting at around $59/user/month for core modules, plus implementation fees, add-ons, and tiered plans (billed annually).
Autotask PSA
enterpriseProfessional services automation tool with integrated ticketing, CRM, and service desk features tailored for MSPs.
Integrated time tracking and billing directly from help desk tickets for seamless invoicing
Autotask PSA is a comprehensive professional services automation platform tailored for managed service providers (MSPs), offering robust help desk ticketing, CRM, project management, and billing functionalities. It streamlines IT service delivery by automating workflows, enabling multi-channel ticket intake, and providing real-time visibility into service desk operations. As a mature solution now under Kaseya, it supports MSPs in scaling their help desk while integrating seamlessly with RMM tools and other IT ecosystems.
Pros
- Powerful automation and workflow customization for efficient ticket handling
- Extensive integrations with RMM, NOC, and PSA tools
- Advanced reporting and analytics for MSP performance insights
Cons
- Steep learning curve and complex interface for new users
- Higher pricing that may not suit small MSPs
- Occasional performance lags with large ticket volumes
Best For
Medium to large MSPs needing an all-in-one PSA with advanced help desk automation and billing integration.
Pricing
Quote-based pricing starting at around $75 per user/month, with tiers based on features and user count; annual contracts common.
HaloPSA
enterpriseModern cloud-based PSA delivering intuitive help desk, asset management, and automation for MSP operations.
The configurable Actions Engine, enabling no-code automations for tickets, assets, and billing workflows
HaloPSA is a cloud-based Professional Services Automation (PSA) platform designed specifically for Managed Service Providers (MSPs), providing a centralized hub for help desk ticketing, CRM, project management, billing, and asset tracking. It excels in streamlining IT service workflows through customizable automations, self-service portals, and integrations with popular RMM tools like ConnectWise and Kaseya. With a modern, intuitive interface and strong mobile capabilities, it helps MSPs deliver efficient support while gaining actionable insights from reporting dashboards.
Pros
- Highly customizable workflows and automation engine for tailored MSP processes
- Excellent mobile app for technicians and strong RMM integrations
- Modern, responsive UI with fast performance and self-service portal
Cons
- Premium pricing that may be steep for smaller MSPs
- Reporting and analytics lack some advanced customization options
- Steeper learning curve for complex configurations
Best For
Mid-sized MSPs seeking a modern, all-in-one PSA with powerful help desk automation and scalability.
Pricing
Starts at around $89/user/month for basic plans, scaling to $139+/user/month for enterprise tiers with annual commitments.
SyncroMSP
enterpriseAll-in-one RMM and PSA solution featuring affordable ticketing, remote access, and client portal for MSPs.
Fully integrated RMM and PSA within the help desk, eliminating the need for separate tools
SyncroMSP is an all-in-one platform designed for Managed Service Providers (MSPs), combining help desk ticketing, remote monitoring and management (RMM), professional services automation (PSA), and billing into a single interface. It streamlines ticket management, remote access, patching, scripting, and customer interactions, allowing MSPs to handle end-to-end IT service delivery efficiently. With a focus on affordability and scalability, it's particularly suited for small to mid-sized MSPs looking to consolidate tools without sacrificing functionality.
Pros
- Unlimited technicians and tickets for scalable growth
- Integrated RMM, PSA, and help desk in one platform
- Powerful scripting and automation capabilities
Cons
- Reporting features lack depth compared to enterprise tools
- Customizations can be limited for complex workflows
- Mobile app functionality is good but not fully feature-parity with desktop
Best For
Small to mid-sized MSPs seeking an affordable, unified platform for help desk ticketing and IT management without needing multiple subscriptions.
Pricing
Per-device pricing starts at $0.79/endpoint/month with unlimited users; tiered plans from $129/month for advanced features.
Atera
enterpriseAI-powered IT management platform with unlimited help desk ticketing and remote support for MSPs.
Pay-per-technician pricing with unlimited endpoints, scaling costs with team size rather than device count
Atera is an all-in-one cloud-based platform combining RMM, PSA, and help desk ticketing tailored for MSPs, enabling automated monitoring, remote access, and customer support. Its help desk features include AI-driven ticket automation that converts alerts into actionable tickets, a customer portal for self-service, and integrated scripting for efficient resolutions. The unified dashboard streamlines workflows, making it suitable for scaling IT service delivery without per-device fees.
Pros
- Unlimited endpoints with per-technician pricing
- AI-powered automation for alert-to-ticket conversion
- Integrated RMM, remote access, and PSA in one platform
Cons
- Pricing can be steep for very small MSPs or solo techs
- Reporting and analytics lack depth compared to enterprise tools
- Limited third-party integrations and customization options
Best For
Small to mid-sized MSPs needing a scalable, all-in-one help desk solution with strong automation and no per-device costs.
Pricing
Per-technician model starting at $129/month (Professional, billed annually) up to $169/month (Elite); unlimited devices and endpoints included.
Kaseya BMS
enterpriseBusiness management software providing service desk ticketing, scheduling, and invoicing for MSPs.
Bi-directional synchronization with Kaseya VSA that automatically creates and updates tickets from monitoring alerts
Kaseya BMS (Business Management Solution) is a comprehensive PSA platform tailored for MSPs, featuring a robust help desk ticketing system that integrates seamlessly with Kaseya's RMM tools like VSA. It enables efficient ticket management, automated workflows, CRM, project tracking, invoicing, and detailed reporting to streamline MSP operations. As a help desk solution, it excels in converting RMM alerts into actionable tickets while supporting multi-technician collaboration.
Pros
- Seamless integration with Kaseya VSA RMM for automated ticketing
- Customizable workflows and robust reporting capabilities
- Scalable for growing MSPs with CRM and billing features
Cons
- Steep learning curve for new users
- Pricing can be high for smaller MSPs
- Interface feels dated compared to modern alternatives
Best For
MSPs already invested in the Kaseya ecosystem seeking an integrated PSA and help desk solution.
Pricing
Quote-based pricing, typically starting at $65 per user/month; often bundled with Kaseya RMM suites.
SuperOps.ai
enterpriseAI-driven RMM and PSA with smart ticketing, alerts, and multi-tenant support for efficient MSP help desks.
AI Co-pilot for intelligent ticket triage, summarization, and auto-responses
SuperOps.ai is an AI-powered all-in-one RMM and PSA platform designed for MSPs, with robust help desk capabilities including ticketing, automation, and customer support management. It integrates remote monitoring, patch management, and AI-driven ticket summarization to streamline IT service delivery. The platform emphasizes automation and efficiency, helping MSPs reduce response times and improve technician productivity.
Pros
- AI-powered ticket automation and summarization speeds up resolution
- Unified RMM, PSA, and help desk reduces tool fragmentation
- Strong scripting and alerting for proactive support
Cons
- Relatively new platform with occasional bugs in advanced features
- Reporting and analytics lack depth compared to established competitors
- Customization options for workflows can feel limited
Best For
Mid-sized MSPs looking for an affordable, AI-enhanced unified platform to manage help desk alongside RMM and PSA needs.
Pricing
Starts at $79 per technician/month for Pro plan (unlimited endpoints); Elite at $99/month with advanced AI features.
Tigerpaw One
enterpriseEnd-to-end PSA system with advanced help desk, CRM, and workflow automation for MSP service delivery.
Tigerpaw OneView dashboard for unified visibility across tickets, projects, sales, and finances
Tigerpaw One is a comprehensive professional services automation (PSA) platform designed for MSPs and IT service providers, offering robust help desk ticketing as a core component. It integrates ticketing with CRM, project management, inventory, billing, and reporting tools to streamline end-to-end operations. The software emphasizes automation, mobile access, and customizable workflows to enhance service delivery and business efficiency.
Pros
- All-in-one integration of help desk, CRM, and financial tools
- Advanced automation and customizable workflows for ticketing
- Strong reporting and analytics for MSP operations
Cons
- Steep learning curve due to extensive features
- Higher cost compared to dedicated help desk solutions
- User interface can feel outdated and cluttered
Best For
Established MSPs and VARs needing a full business management suite with integrated help desk capabilities.
Pricing
Quote-based; typically $99-$199 per user per month depending on modules and scale.
ManageEngine ServiceDesk Plus MSP
enterpriseMulti-tenant IT service desk software offering ticketing, asset tracking, and CMDB for MSP client management.
Multi-tenant portal with account-specific technician access and isolated client views
ManageEngine ServiceDesk Plus MSP is a comprehensive IT service management platform tailored for managed service providers, enabling multi-tenant management of tickets, assets, and services across multiple client accounts from a unified interface. It includes features like automated workflows, CMDB, project management, self-service portals, and AI-driven insights via Zia. The solution supports MSPs in delivering efficient help desk services, incident management, and proactive IT operations for diverse client bases.
Pros
- Robust multi-tenant architecture for managing multiple clients seamlessly
- Extensive feature set including automation, CMDB, and AI-powered Zia analytics
- Strong integrations with third-party tools and scalable for growing MSPs
Cons
- Steep learning curve due to feature density and complex customization
- User interface feels dated compared to modern competitors
- Performance can lag with very large datasets or high ticket volumes
Best For
MSPs with multiple clients seeking a full-featured ITSM suite for ticketing, asset management, and service delivery.
Pricing
Free edition for up to 3 technicians; paid MSP plans start at ~$10/technician/month (billed annually), with tiers scaling by technicians and sites up to enterprise levels.
N-able MSP Manager
enterpriseHelp desk and business management tool focused on ticketing, billing, and technician dispatching for MSPs.
Deep native integration with N-able RMM platforms for automated ticket creation from alerts
N-able MSP Manager is a professional services automation (PSA) platform tailored for managed service providers (MSPs), offering robust help desk ticketing, asset management, scheduling, and invoicing capabilities. It streamlines MSP operations by integrating with N-able's RMM tools like N-central and N-sight for seamless monitoring and ticketing workflows. The software supports customer relationship management (CRM) and reporting to help MSPs deliver efficient IT services and billing.
Pros
- Strong integration with N-able RMM tools for unified workflows
- Comprehensive ticketing system with automation and SLAs
- Mobile app for on-the-go technician access
Cons
- Outdated user interface with limited customization options
- Reporting features lack depth compared to top competitors
- Pricing can be steep for smaller MSPs
Best For
MSPs already in the N-able ecosystem seeking an integrated PSA for help desk and billing.
Pricing
Tiered plans starting at $19/user/month (Essentials) up to $99/user/month (Enterprise), billed annually.
Conclusion
When evaluating top MSP help desk software, the leading trio delivers exceptional value: ConnectWise Manage stands out with its comprehensive PSA platform, Autotask PSA impresses with integrated CRM and ticketing, and HaloPSA excels with modern cloud-based automation. Among these, ConnectWise Manage earns the top spot for its robust functionality across ticketing, client management, and automation, though Autotask PSA and HaloPSA remain strong alternatives for specific operational needs. Regardless of the choice, the reviewed tools offer innovative ways to streamline help desk processes and enhance MSP efficiency.
Don’t let inefficiencies hold back your MSP—start with ConnectWise Manage to experience seamless ticketing, powerful automation, and intuitive client management that elevate your service delivery.
Tools Reviewed
All tools were independently evaluated for this comparison