Quick Overview
- 1#1: Instabug - Comprehensive mobile diagnostics platform for capturing user feedback, bugs, crashes, and network issues directly in-app.
- 2#2: Shake - Lightweight SDK enabling users to shake their mobile device to instantly report bugs with screenshots, logs, and feedback.
- 3#3: UXCam - AI-powered mobile app analytics with session replays, heatmaps, rage taps, and user feedback collection for UX insights.
- 4#4: Smartlook - Mobile behavioral analytics tool offering session recordings, funnels, heatmaps, and in-app surveys for user feedback.
- 5#5: Survicate - In-app survey and feedback platform with mobile SDKs for collecting NPS, CSAT, and custom user insights.
- 6#6: AppFollow - App store feedback management tool for monitoring, analyzing, and responding to user reviews across iOS and Android stores.
- 7#7: Bugsnag - Stability management platform that tracks mobile crashes, errors, and includes user feedback sessions for quick resolution.
- 8#8: Sentry - Error monitoring and performance tool with mobile support for crash reporting and integrating user feedback workflows.
- 9#9: Raygun - Real user monitoring platform providing mobile crash reporting, performance insights, and user feedback integration.
- 10#10: Firebase Crashlytics - Free, real-time crash reporting solution for iOS and Android apps with detailed stack traces and user impact analysis.
These tools were selected based on a balanced evaluation of feature functionality, user-friendliness, reliability, and value, ensuring they cater to a range of use cases from lightweight bug reporting to comprehensive UX analytics.
Comparison Table
Mobile feedback software is vital for businesses seeking to refine user experiences by capturing actionable in-app data and signals. This comparison table breaks down top tools including Instabug, Shake, UXCam, Smartlook, and Survicate, examining key features, usability, and core capabilities to guide readers in selecting the best fit.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Instabug Comprehensive mobile diagnostics platform for capturing user feedback, bugs, crashes, and network issues directly in-app. | specialized | 9.7/10 | 9.8/10 | 9.5/10 | 9.4/10 |
| 2 | Shake Lightweight SDK enabling users to shake their mobile device to instantly report bugs with screenshots, logs, and feedback. | specialized | 9.1/10 | 9.5/10 | 9.2/10 | 8.7/10 |
| 3 | UXCam AI-powered mobile app analytics with session replays, heatmaps, rage taps, and user feedback collection for UX insights. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 4 | Smartlook Mobile behavioral analytics tool offering session recordings, funnels, heatmaps, and in-app surveys for user feedback. | specialized | 8.7/10 | 9.2/10 | 8.4/10 | 8.1/10 |
| 5 | Survicate In-app survey and feedback platform with mobile SDKs for collecting NPS, CSAT, and custom user insights. | specialized | 8.4/10 | 8.7/10 | 9.1/10 | 7.8/10 |
| 6 | AppFollow App store feedback management tool for monitoring, analyzing, and responding to user reviews across iOS and Android stores. | specialized | 8.4/10 | 9.1/10 | 8.0/10 | 7.9/10 |
| 7 | Bugsnag Stability management platform that tracks mobile crashes, errors, and includes user feedback sessions for quick resolution. | enterprise | 8.4/10 | 9.1/10 | 8.2/10 | 7.8/10 |
| 8 | Sentry Error monitoring and performance tool with mobile support for crash reporting and integrating user feedback workflows. | enterprise | 7.8/10 | 8.5/10 | 7.5/10 | 7.2/10 |
| 9 | Raygun Real user monitoring platform providing mobile crash reporting, performance insights, and user feedback integration. | enterprise | 8.2/10 | 9.0/10 | 8.5/10 | 7.5/10 |
| 10 | Firebase Crashlytics Free, real-time crash reporting solution for iOS and Android apps with detailed stack traces and user impact analysis. | enterprise | 8.7/10 | 9.2/10 | 8.5/10 | 9.5/10 |
Comprehensive mobile diagnostics platform for capturing user feedback, bugs, crashes, and network issues directly in-app.
Lightweight SDK enabling users to shake their mobile device to instantly report bugs with screenshots, logs, and feedback.
AI-powered mobile app analytics with session replays, heatmaps, rage taps, and user feedback collection for UX insights.
Mobile behavioral analytics tool offering session recordings, funnels, heatmaps, and in-app surveys for user feedback.
In-app survey and feedback platform with mobile SDKs for collecting NPS, CSAT, and custom user insights.
App store feedback management tool for monitoring, analyzing, and responding to user reviews across iOS and Android stores.
Stability management platform that tracks mobile crashes, errors, and includes user feedback sessions for quick resolution.
Error monitoring and performance tool with mobile support for crash reporting and integrating user feedback workflows.
Real user monitoring platform providing mobile crash reporting, performance insights, and user feedback integration.
Free, real-time crash reporting solution for iOS and Android apps with detailed stack traces and user impact analysis.
Instabug
specializedComprehensive mobile diagnostics platform for capturing user feedback, bugs, crashes, and network issues directly in-app.
Automatic video screen recordings of user sessions leading to bugs, providing precise reproduction steps
Instabug is a leading mobile feedback and bug reporting platform for iOS and Android apps, allowing users to report issues directly from within the app via shake gesture, floating button, or prompts. It captures detailed bug reports including screenshots, screen recordings, device logs, network requests, and repro steps automatically. Developers benefit from crash analytics, user journey insights, feedback surveys, and performance monitoring to prioritize fixes and improve app quality efficiently.
Pros
- Exceptional bug reporting with auto-captured videos, logs, and repro steps
- Powerful analytics including crash reports, user flows, and NPS surveys
- Seamless SDK integration and customizable UI/UX for mobile apps
Cons
- Pricing scales quickly with monthly active users for larger teams
- Advanced analytics require time to master fully
- Limited support for non-mobile platforms like web apps
Best For
Mobile development teams at startups to enterprises needing comprehensive in-app feedback and bug tracking to ship high-quality apps faster.
Pricing
Freemium with free tier for small projects; paid plans start at $149/month (Starter), scaling to Enterprise based on monthly active users (e.g., $999+/month for 50k MAU).
Shake
specializedLightweight SDK enabling users to shake their mobile device to instantly report bugs with screenshots, logs, and feedback.
Shake gesture for instant, one-handed bug reporting with full contextual capture
Shake is a mobile-first bug reporting and feedback tool designed for iOS and Android apps, allowing users to capture issues instantly by shaking their device or tapping a feedback button. It automatically collects screenshots, screen recordings, console logs, device specs, network requests, and user annotations, delivering rich reports to a web dashboard for developers. This streamlines triage, reduces back-and-forth with users, and helps teams fix bugs faster without complex setups.
Pros
- Seamless SDK integration with minimal code (under 5 minutes)
- Automatic capture of comprehensive data like logs and videos reduces incomplete reports
- Offline support and customizable triggers for flexible user reporting
Cons
- Shake gesture can occasionally conflict with app-specific gestures
- Free tier limited to 50 reports/month, which scales quickly for active apps
- Less emphasis on advanced analytics or NPS-style surveys compared to broader feedback tools
Best For
Mobile development teams at startups or mid-sized companies seeking effortless, detailed bug reports from end-users.
Pricing
Free Starter plan (50 feedback items/month); Pro at $99/month (unlimited items, teams); Enterprise custom pricing.
UXCam
specializedAI-powered mobile app analytics with session replays, heatmaps, rage taps, and user feedback collection for UX insights.
Pixel-perfect mobile session replays with rage click detection and touch gesture heatmaps
UXCam is a mobile app analytics and user experience platform that specializes in session replays, heatmaps, and crash reporting to uncover user behavior insights on iOS and Android apps. It enables teams to visually replay user sessions pixel-perfect, analyze touch gestures, and collect in-app feedback to identify friction points and optimize UX. With additional tools like funnel analysis and retention metrics, UXCam helps mobile developers and product managers reduce churn and boost engagement through data-driven decisions.
Pros
- Exceptional pixel-perfect session replays with touch gesture visualization
- Comprehensive mobile-specific analytics including heatmaps and crash reports
- Seamless SDK integration and robust API for custom workflows
Cons
- Pricing scales quickly with session volume, less ideal for small teams
- Limited to mobile apps only, no web or desktop support
- Advanced filtering and segmentation can have a learning curve
Best For
Mobile app product teams and developers needing visual, session-based user feedback to iterate on UX and reduce drop-offs.
Pricing
Free tier for up to 100 sessions/month; Pro starts at $249/month for 5,000 sessions, with Enterprise custom pricing based on volume.
Smartlook
specializedMobile behavioral analytics tool offering session recordings, funnels, heatmaps, and in-app surveys for user feedback.
Pixel-perfect mobile session replays that recreate touch gestures, device orientation changes, and native app interactions
Smartlook is a comprehensive mobile analytics and feedback tool that records user sessions on iOS and Android apps, enabling teams to replay interactions with touch gestures, swipes, and scrolls for deep UX insights. It offers heatmaps, funnels, crash reporting, and event tracking to identify pain points and gather qualitative feedback without surveys. Additional features like user segmentation and integrations help product teams optimize mobile experiences based on real user behavior.
Pros
- Exceptional session replay quality capturing mobile-specific gestures and interactions
- Robust privacy controls including data masking and consent management
- Powerful analytics suite with funnels, heatmaps, and crash reports tailored for mobile
Cons
- Pricing scales quickly with session volume, which can be costly for high-traffic apps
- Free tier limited to 3,000 sessions/month, restricting scalability for growing teams
- Steeper learning curve for advanced custom event setup and integrations
Best For
Mobile product teams and developers at mid-sized companies needing detailed behavioral feedback to refine app UX without relying on user surveys.
Pricing
Free plan up to 3,000 sessions/month; Pro starts at $99/month for 30,000 sessions, with Enterprise custom pricing based on usage.
Survicate
specializedIn-app survey and feedback platform with mobile SDKs for collecting NPS, CSAT, and custom user insights.
Native mobile SDKs for frictionless in-app surveys on iOS and Android
Survicate is a customer feedback platform that specializes in collecting insights via surveys across websites, mobile apps, email, and chat tools. For mobile feedback, it provides SDKs for iOS, Android, and React Native, enabling in-app NPS, CSAT, and custom surveys with targeting rules and automation. It offers real-time analytics and integrations to streamline feedback into workflows.
Pros
- Seamless SDK integration for native mobile apps
- Advanced survey logic and targeting options
- Strong analytics dashboard with real-time data
Cons
- Pricing scales quickly for high-volume use
- Free plan limited to 100 responses/month
- Some advanced mobile customizations require developer input
Best For
Mid-sized teams needing omnichannel feedback with strong mobile app support.
Pricing
Free plan (100 responses/mo); Team from $109/mo (1k responses); Business $239/mo; Enterprise custom.
AppFollow
specializedApp store feedback management tool for monitoring, analyzing, and responding to user reviews across iOS and Android stores.
AI-powered reply assistant that generates personalized, context-aware responses to reviews
AppFollow is a robust mobile feedback platform designed for app developers to monitor, analyze, and respond to user reviews across major app stores like Apple App Store, Google Play, and others worldwide. It offers AI-powered sentiment analysis, automated reply suggestions, and ASO tools including keyword tracking and competitor intelligence. The platform helps teams improve app ratings, gather actionable insights, and streamline feedback management in real-time.
Pros
- Comprehensive multi-store review aggregation and real-time monitoring
- AI sentiment analysis and intelligent reply suggestions
- Integrated ASO tools for keyword and competitor tracking
Cons
- Pricing escalates quickly for larger teams or advanced features
- Steeper learning curve for in-depth analytics dashboard
- Limited customization options in automated workflows
Best For
Mid-sized app development teams and ASO specialists seeking centralized feedback and optimization tools for iOS and Android apps.
Pricing
Free plan for basics; Pro starts at $59/month, Business at $299/month, Enterprise custom.
Bugsnag
enterpriseStability management platform that tracks mobile crashes, errors, and includes user feedback sessions for quick resolution.
Breadcrumbs and session replay for reconstructing user actions leading to crashes
Bugsnag is an error monitoring and stability platform that provides real-time insights into crashes, exceptions, and performance issues in mobile, web, and server applications. For mobile apps on iOS and Android, it captures detailed crash reports including stack traces, device information, user sessions, and breadcrumbs for context. While primarily focused on automated error feedback rather than direct user input, it helps development teams triage and resolve stability issues to improve app quality.
Pros
- Exceptional crash grouping and deduplication for quick prioritization
- Real-time alerts and integrations with tools like Slack, Jira, and GitHub
- Detailed mobile-specific diagnostics including ANRs, battery usage, and release health
Cons
- Limited support for non-technical user feedback like surveys or ratings
- Pricing scales with event volume, which can become costly for high-traffic apps
- Dashboard and setup may overwhelm non-developer users
Best For
Mobile development teams prioritizing app stability and crash resolution over general user sentiment collection.
Pricing
Free tier up to 1k events/month; paid plans start at $59/month (Launch) with usage-based pricing tiers up to Enterprise custom quotes.
Sentry
enterpriseError monitoring and performance tool with mobile support for crash reporting and integrating user feedback workflows.
Automatic source map processing for readable, production-ready stack traces from minified mobile app code
Sentry is a developer-focused error tracking and performance monitoring platform that excels in real-time crash reporting for mobile apps on iOS and Android. It captures detailed error data including stack traces, breadcrumbs, device info, and user sessions to help teams diagnose and fix issues quickly. While powerful for technical feedback on app stability, it lacks user-facing tools like in-app surveys or screenshot capture typical of broader mobile feedback solutions.
Pros
- Exceptional crash reporting with automatic symbolication and source maps for accurate debugging
- Real-time alerts and integrations with tools like Slack, Jira, and GitHub
- Robust mobile SDKs supporting offline error queuing and release health tracking
Cons
- Primarily technical error-focused, missing qualitative user feedback like comments or screenshots
- Dashboard and setup require developer expertise, not ideal for non-technical teams
- Pricing scales with event volume, which can become costly for high-traffic apps
Best For
Mobile development teams prioritizing crash analytics and performance monitoring to enhance app reliability.
Pricing
Free Developer plan (5K errors/month); Team plan $26/month (50K errors); usage-based beyond quotas, Enterprise custom.
Raygun
enterpriseReal user monitoring platform providing mobile crash reporting, performance insights, and user feedback integration.
Intelligent error grouping and auto-resolution suggestions that reduce noise and speed up debugging
Raygun is a comprehensive application performance monitoring platform specializing in crash reporting and real user monitoring for mobile apps on iOS and Android. It captures detailed crash data, including stack traces, device information, breadcrumbs, and user sessions, enabling developers to diagnose and resolve issues rapidly. While strong in technical feedback like errors and performance metrics, it offers limited support for general user sentiment collection such as surveys or NPS.
Pros
- Exceptional real-time crash reporting with intelligent grouping and prioritization
- Detailed breadcrumbs and user journey insights for mobile apps
- Seamless integrations with tools like Slack, Jira, and GitHub
Cons
- Limited native support for non-technical user feedback like surveys or in-app chat
- Pricing scales quickly with app usage and can become expensive for high-volume apps
- Steeper learning curve for advanced customization compared to simpler feedback tools
Best For
Mobile development teams focused on crash resolution and performance monitoring rather than broad user feedback collection.
Pricing
Free tier for low-volume use; paid plans start at $49/month for Crash Reporting (up to 50k errors), scaling to enterprise tiers based on monthly active sessions or errors.
Firebase Crashlytics
enterpriseFree, real-time crash reporting solution for iOS and Android apps with detailed stack traces and user impact analysis.
Velocity alerts that notify teams of crash spikes before they impact many users
Firebase Crashlytics is a real-time crash reporting and stability monitoring tool within the Firebase ecosystem, tailored for Android and iOS mobile apps. It automatically captures detailed crash reports, stack traces, device metadata, and user impact data to help developers diagnose and fix issues swiftly. While excelling in crash analytics and performance feedback, it integrates seamlessly with other Firebase services for broader app insights.
Pros
- Real-time crash alerts and detailed stack traces for rapid debugging
- Intelligent issue grouping and regression detection to prioritize fixes
- Seamless integration with Android Studio, Xcode, and Firebase ecosystem
Cons
- Primarily focused on crashes, lacking general user feedback tools like surveys or ratings
- Requires Firebase project setup and SDK integration for full functionality
- Advanced analytics may tie into paid Firebase Blaze plan for high-volume usage
Best For
Mobile developers prioritizing app stability and crash resolution over broad user sentiment feedback.
Pricing
Free for unlimited crash reports; optional Firebase Blaze pay-as-you-go for high-scale usage.
Conclusion
After reviewing the top 10 mobile feedback tools, Instabug emerges as the clear leader, offering a comprehensive platform to capture user feedback, bugs, crashes, and network issues directly in-app. Shake stands out as a lightweight option for instant bug reporting with screenshots and logs, while UXCam excels with AI-driven session replays and heatmaps, making it a strong choice for deep UX insights. Each tool caters to specific needs, but Instabug’s all-in-one features make it the top recommendation.
Explore Instabug today to enhance your app’s user experience, capture valuable feedback, and resolve issues efficiently.
Tools Reviewed
All tools were independently evaluated for this comparison