Quick Overview
- 1#1: NinjaOne - All-in-one RMM platform providing remote monitoring, patching, automation, and endpoint management for MSPs.
- 2#2: ConnectWise Manage - Comprehensive PSA tool for ticketing, project management, billing, and CRM tailored to managed service providers.
- 3#3: Kaseya VSA - Powerful RMM solution with IT automation, remote access, patching, and security features for MSP operations.
- 4#4: Atera - AI-driven all-in-one RMM and PSA platform combining monitoring, ticketing, and remote support for MSPs.
- 5#5: Syncro - Affordable all-in-one MSP platform with RMM, PSA, remote access, and automation tools.
- 6#6: Datto RMM - Scalable RMM software offering device monitoring, scripting, patching, and site management for MSPs.
- 7#7: SolarWinds N-central - Robust RMM platform for network monitoring, automation, patching, and multi-tenant MSP management.
- 8#8: Pulseway - Real-time RMM tool with mobile-first monitoring, alerting, patching, and remote control for MSPs.
- 9#9: SuperOps.ai - AI-powered MSP platform integrating RMM, PSA, and helpdesk for streamlined service delivery.
- 10#10: Liongard - Automation and documentation platform that inspects, configures, and reports on client environments for MSPs.
These tools were selected based on rigorous evaluation of feature richness, technical reliability, user experience, and overall value, ensuring they represent the pinnacle of performance for managed service providers.
Comparison Table
This comparison table analyzes top managed services software tools, including NinjaOne, ConnectWise Manage, Kaseya VSA, Atera, and more, to highlight key features, strengths, and best-use scenarios for users seeking the right fit. It equips professionals with insights to evaluate scalability, functionality, and operational alignment, simplifying the selection of software tailored to their specific needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | NinjaOne All-in-one RMM platform providing remote monitoring, patching, automation, and endpoint management for MSPs. | enterprise | 9.7/10 | 9.8/10 | 9.6/10 | 9.4/10 |
| 2 | ConnectWise Manage Comprehensive PSA tool for ticketing, project management, billing, and CRM tailored to managed service providers. | enterprise | 8.8/10 | 9.5/10 | 7.2/10 | 8.3/10 |
| 3 | Kaseya VSA Powerful RMM solution with IT automation, remote access, patching, and security features for MSP operations. | enterprise | 8.4/10 | 9.2/10 | 7.5/10 | 8.0/10 |
| 4 | Atera AI-driven all-in-one RMM and PSA platform combining monitoring, ticketing, and remote support for MSPs. | enterprise | 8.7/10 | 8.8/10 | 8.5/10 | 9.2/10 |
| 5 | Syncro Affordable all-in-one MSP platform with RMM, PSA, remote access, and automation tools. | enterprise | 8.7/10 | 8.5/10 | 9.0/10 | 9.2/10 |
| 6 | Datto RMM Scalable RMM software offering device monitoring, scripting, patching, and site management for MSPs. | enterprise | 8.4/10 | 9.1/10 | 7.6/10 | 8.0/10 |
| 7 | SolarWinds N-central Robust RMM platform for network monitoring, automation, patching, and multi-tenant MSP management. | enterprise | 8.6/10 | 9.1/10 | 7.7/10 | 8.2/10 |
| 8 | Pulseway Real-time RMM tool with mobile-first monitoring, alerting, patching, and remote control for MSPs. | enterprise | 8.4/10 | 8.6/10 | 8.8/10 | 8.0/10 |
| 9 | SuperOps.ai AI-powered MSP platform integrating RMM, PSA, and helpdesk for streamlined service delivery. | enterprise | 8.7/10 | 9.1/10 | 8.5/10 | 8.3/10 |
| 10 | Liongard Automation and documentation platform that inspects, configures, and reports on client environments for MSPs. | enterprise | 8.1/10 | 8.8/10 | 7.5/10 | 7.8/10 |
All-in-one RMM platform providing remote monitoring, patching, automation, and endpoint management for MSPs.
Comprehensive PSA tool for ticketing, project management, billing, and CRM tailored to managed service providers.
Powerful RMM solution with IT automation, remote access, patching, and security features for MSP operations.
AI-driven all-in-one RMM and PSA platform combining monitoring, ticketing, and remote support for MSPs.
Affordable all-in-one MSP platform with RMM, PSA, remote access, and automation tools.
Scalable RMM software offering device monitoring, scripting, patching, and site management for MSPs.
Robust RMM platform for network monitoring, automation, patching, and multi-tenant MSP management.
Real-time RMM tool with mobile-first monitoring, alerting, patching, and remote control for MSPs.
AI-powered MSP platform integrating RMM, PSA, and helpdesk for streamlined service delivery.
Automation and documentation platform that inspects, configures, and reports on client environments for MSPs.
NinjaOne
enterpriseAll-in-one RMM platform providing remote monitoring, patching, automation, and endpoint management for MSPs.
Lightning-fast remote access and one-click tools for instant device control and troubleshooting
NinjaOne is a top-tier remote monitoring and management (RMM) platform tailored for managed service providers (MSPs) and IT teams, offering unified endpoint management across Windows, macOS, and Linux devices. It excels in automated patching, real-time monitoring, remote access, scripting, alerting, and backup integration, enabling proactive IT operations and rapid issue resolution. The platform's modern interface and automation capabilities streamline workflows, reducing manual tasks and improving service delivery efficiency.
Pros
- Comprehensive all-in-one RMM with superior automated patching and scripting
- Intuitive, modern UI with fast deployment and scalability
- Outstanding 24/7 support and high reliability/uptime
Cons
- Higher per-device pricing may strain small MSP budgets
- Advanced scripting requires technical expertise
- Reporting customization is somewhat limited without integrations
Best For
MSPs and mid-to-large IT teams needing a robust, scalable RMM for proactive endpoint management and automation.
Pricing
Per-device billing starting at ~$4/device/month for Professional plan, up to $7+/device for Enterprise; annual contracts with 50-250 device minimums.
ConnectWise Manage
enterpriseComprehensive PSA tool for ticketing, project management, billing, and CRM tailored to managed service providers.
Profitability Roadmap, which provides real-time insights into service margins, labor costs, and project financials unique to MSP billing models
ConnectWise Manage is a robust Professional Services Automation (PSA) platform tailored for Managed Service Providers (MSPs), offering end-to-end tools for ticketing, CRM, project management, billing, and financials. It enables MSPs to automate workflows, track profitability through detailed roadmapping, and integrate seamlessly with RMM tools like ConnectWise Automate. With customizable service boards and extensive reporting, it supports scaling operations while maintaining service quality.
Pros
- Highly comprehensive feature set for MSP-specific needs like profitability roadmapping and service boards
- Extensive integrations with RMM, cybersecurity, and other MSP tools
- Scalable for small to enterprise-level MSPs with strong customization
Cons
- Steep learning curve and complex initial setup requiring training
- Outdated user interface in some areas despite ongoing updates
- Premium pricing that may strain smaller MSP budgets
Best For
Mid-sized to large MSPs seeking a full-featured, all-in-one PSA platform to optimize operations and profitability.
Pricing
Quote-based subscription starting at around $49/user/month for basic editions, scaling to $100+/user/month for enterprise features with annual contracts.
Kaseya VSA
enterprisePowerful RMM solution with IT automation, remote access, patching, and security features for MSP operations.
Advanced Procedure Automation for creating custom, multi-step workflows and scripts across endpoints.
Kaseya VSA is a robust Remote Monitoring and Management (RMM) platform designed for Managed Service Providers (MSPs) to remotely monitor, manage, and secure IT endpoints across client networks. It offers comprehensive tools including automated patching, software deployment, ticketing, antivirus integration, and backup via Datto RMM. The platform excels in scalability, allowing MSPs to handle thousands of devices with custom scripting and reporting features.
Pros
- Highly customizable automation and scripting engine
- Integrated patching, security, and backup capabilities
- Scalable for large MSP deployments with strong reporting
Cons
- Dated and clunky user interface
- Steep learning curve for new users
- Higher pricing limits appeal for small MSPs
Best For
Mid-to-large MSPs seeking a feature-rich, all-in-one RMM platform for complex automation and endpoint management.
Pricing
Quote-based subscription; typically $2.50-$4.50 per endpoint/month, varying by volume, modules, and contract length.
Atera
enterpriseAI-driven all-in-one RMM and PSA platform combining monitoring, ticketing, and remote support for MSPs.
AI-powered Copilot for automated ticket triage, scripting, and insights that accelerates issue resolution
Atera is an all-in-one cloud-based platform designed for Managed Service Providers (MSPs), combining Remote Monitoring and Management (RMM) with Professional Services Automation (PSA) tools. It enables remote access, device monitoring, automated patching, ticketing, scripting, billing, and reporting from a single dashboard. Powered by AI features like Copilot, it streamlines IT service delivery and scales with per-technician pricing for unlimited endpoints.
Pros
- Per-technician pricing with unlimited devices offers exceptional scalability and cost savings
- Integrated RMM and PSA with strong automation via AI Copilot reduces manual work
- Comprehensive monitoring, patching, and remote access tools in a unified interface
Cons
- Reporting and customization options are somewhat limited compared to enterprise competitors
- Advanced networking and cybersecurity features require third-party integrations
- Occasional UI glitches and slower customer support response times
Best For
Small to mid-sized MSPs seeking an affordable, all-in-one RMM/PSA solution to efficiently manage client IT services without per-device costs.
Pricing
Pay-per-technician model starting at $129/month (Pro), $149 (Expert), $169 (Enterprise); unlimited endpoints, billed annually with a 14-day free trial.
Syncro
enterpriseAffordable all-in-one MSP platform with RMM, PSA, remote access, and automation tools.
Built-in PSA with quoting, invoicing, and contracts fully integrated into the RMM platform at no extra cost
Syncro is an all-in-one remote monitoring and management (RMM) platform designed specifically for managed service providers (MSPs), combining RMM tools, professional services automation (PSA), ticketing, billing, and remote access into a single affordable solution. It enables MSPs to monitor endpoints, automate patching and scripting, manage tickets, and handle invoicing without needing multiple disparate tools. Ideal for small to mid-sized MSPs, Syncro emphasizes simplicity and value over enterprise-level complexity.
Pros
- Affordable all-in-one platform with unlimited users and endpoints
- Intuitive interface and mobile app for on-the-go management
- Strong automation capabilities including scripting and patching
Cons
- Limited advanced reporting and analytics compared to top competitors
- Fewer third-party integrations
- Scalability challenges for very large MSPs
Best For
Small to medium-sized MSPs seeking a cost-effective, integrated RMM and PSA solution without complex setup.
Pricing
Tiered pricing starting at $129 per technician per month for the full Pro plan, with a free tier for basic use and no limits on endpoints or users.
Datto RMM
enterpriseScalable RMM software offering device monitoring, scripting, patching, and site management for MSPs.
Powerful Automation Engine for custom scripting, policies, and workflows without needing external tools
Datto RMM, now part of Kaseya, is a comprehensive remote monitoring and management (RMM) platform tailored for managed service providers (MSPs) and IT departments. It provides centralized monitoring of endpoints, servers, and networks, with tools for automated patching, scripting, remote access, and ticketing. The platform supports multi-tenant environments, enabling efficient management of multiple clients from a single interface.
Pros
- Extensive automation and scripting capabilities for efficient workflows
- Robust patch management and compliance reporting
- Strong multi-tenant support with granular permissions
Cons
- Steep learning curve for new users due to complex interface
- Pricing scales quickly with endpoint count
- Occasional UI glitches and slower performance during peak loads
Best For
Mid-sized MSPs needing scalable RMM with advanced automation and monitoring for diverse client environments.
Pricing
Starts at ~$2.50 per device/month (minimums apply), with tiered pricing, add-ons for advanced features, and volume discounts.
SolarWinds N-central
enterpriseRobust RMM platform for network monitoring, automation, patching, and multi-tenant MSP management.
Advanced automation engine supporting custom scripts in PowerShell, Bash, and more for highly tailored device management
SolarWinds N-central is a comprehensive remote monitoring and management (RMM) platform tailored for managed service providers (MSPs) to oversee and automate IT infrastructure across multiple clients. It offers real-time monitoring, automated patching, scripting, asset discovery, and ticketing integration for efficient endpoint and server management. The multi-tenant architecture enables scalable deployment for diverse customer environments, with strong emphasis on proactive maintenance and compliance reporting.
Pros
- Robust automation and scripting capabilities for custom workflows
- Excellent patching and software management across Windows, macOS, and Linux
- Scalable multi-tenant dashboard with detailed reporting and alerts
Cons
- Steep learning curve for initial setup and configuration
- User interface feels dated compared to modern competitors
- Pricing can escalate quickly for smaller MSPs with many endpoints
Best For
Mid-sized MSPs handling complex, multi-client IT environments that require deep automation and monitoring customization.
Pricing
Per-device subscription starting at ~$1.65/endpoint/month (billed annually), with tiered pricing, add-ons for AV or backups, and minimum commitments.
Pulseway
enterpriseReal-time RMM tool with mobile-first monitoring, alerting, patching, and remote control for MSPs.
Real-time push notifications to mobile devices for immediate issue resolution without needing to log in
Pulseway is a robust remote monitoring and management (RMM) platform tailored for managed service providers (MSPs) and IT teams, enabling real-time monitoring, alerting, and control of IT infrastructure across Windows, macOS, Linux, iOS, and Android devices. It offers features like automated patching, remote desktop access, scripting, and an intuitive mobile app for on-the-go management. Designed for scalability, it supports multi-tenant environments and integrates with PSA tools for streamlined operations.
Pros
- Exceptional mobile app with real-time push notifications for instant alerts
- Broad cross-platform support including desktops, servers, and mobile devices
- Strong automation scripting and patching capabilities for efficiency
Cons
- Reporting and analytics features are somewhat basic compared to top competitors
- Advanced integrations and ticketing require higher-tier plans
- Occasional UI glitches and steeper learning curve for complex automations
Best For
Small to medium-sized MSPs and IT departments prioritizing mobile-first remote monitoring and quick response times.
Pricing
Starts at $1.34 per endpoint/month (Team plan, billed annually), with Enterprise tiers up to $2.66/endpoint/month; volume discounts available.
SuperOps.ai
enterpriseAI-powered MSP platform integrating RMM, PSA, and helpdesk for streamlined service delivery.
AI Copilot for predictive alerts and automated remediation workflows
SuperOps.ai is a unified RMM and PSA platform designed specifically for Managed Service Providers (MSPs), combining remote monitoring, patch management, ticketing, automation, and billing into a single interface. It leverages AI for intelligent alerting, predictive maintenance, and workflow automation to streamline operations and reduce tool sprawl. The platform offers real-time visibility into client environments, proactive issue resolution, and scalable quoting/invoicing features tailored for growing MSPs.
Pros
- Comprehensive all-in-one RMM-PSA integration eliminates need for multiple tools
- AI-powered Copilot for smart automation and insights
- Strong focus on automation for patching, backups, and alerting
Cons
- Limited depth in advanced reporting compared to legacy leaders
- Some third-party integrations still maturing
- Pricing can escalate with add-ons and scale
Best For
MSPs seeking a modern, unified platform to consolidate RMM, PSA, and automation without high complexity.
Pricing
Starts at $79/technician/month for Starter plan; Pro at $99/tech/month includes AI features; Enterprise custom pricing.
Liongard
enterpriseAutomation and documentation platform that inspects, configures, and reports on client environments for MSPs.
The Dragon Rules Engine for no-code creation of sophisticated automations and proactive remediations
Liongard is an IT automation platform tailored for managed service providers (MSPs), enabling automated documentation, alerting, and remediation across multi-cloud, on-premises, and SaaS environments. It continuously inspects infrastructure like AWS, Azure, Microsoft 365, and networking devices to detect changes and ensure compliance. The platform's rules engine empowers MSPs to create custom automations, reducing manual oversight and improving proactive service delivery.
Pros
- Comprehensive multi-environment support with automated inspections
- Powerful no-code rules engine for custom alerts and remediations
- Real-time change tracking and documentation for client reporting
Cons
- Steep learning curve for setting up complex rules
- Pricing scales quickly with number of environments
- Integration ecosystem is solid but not as extensive as top competitors
Best For
Mid-sized MSPs managing diverse, hybrid IT environments who need strong automation for proactive management.
Pricing
Usage-based pricing starting at around $15 per inspected environment per month, with volume discounts and enterprise tiers available.
Conclusion
This review of top managed services software highlights the diverse, powerful tools available to modern MSPs, covering everything from remote monitoring to automation and PSA capabilities. At the summit, NinjaOne shines as a versatile all-in-one platform, excelling in streamlining operations for MSPs. Just below, ConnectWise Manage and Kaseya VSA stand out as exceptional alternatives—one with comprehensive PSA features, the other with robust RMM and security focus—each designed to meet distinct operational needs. Ultimately, while NinjaOne leads, the best choice depends on specific workflows, and all top tools deliver significant value.
Begin optimizing your MSP services with the top-ranked NinjaOne, or dive into the list to discover ConnectWise Manage and Kaseya VSA—solutions that align with your unique requirements.
Tools Reviewed
All tools were independently evaluated for this comparison