Quick Overview
- 1#1: ConnectWise Manage - Comprehensive PSA platform for MSPs to manage tickets, projects, billing, and client relationships.
- 2#2: NinjaOne - Cloud-based RMM solution providing endpoint monitoring, patching, backups, and remote access.
- 3#3: Kaseya VSA - Unified IT management platform with RMM, automation, security, and patch management for MSPs.
- 4#4: Atera - AI-powered all-in-one RMM and PSA platform for helpdesk, remote monitoring, and billing.
- 5#5: SyncroMSP - Affordable unified MSP platform integrating RMM, PSA, remote access, and automation.
- 6#6: SolarWinds N-central - Scalable RMM software for device monitoring, automation, alerting, and service management.
- 7#7: Datto RMM - Advanced RMM tool with scripting, patch management, and integrated antivirus for MSPs.
- 8#8: SuperOps.ai - AI-driven RMM and PSA platform offering insights, automation, and client portals.
- 9#9: Pulseway - Real-time RMM with mobile notifications, automation, and multi-platform support.
- 10#10: HaloPSA - Cloud-native PSA with customizable ticketing, asset management, and reporting for MSPs.
Tools were selected based on functionality (e.g., ticketing, automation, security), user experience (intuitive design, scalability), and value (cost-effectiveness, ROI). Rankings reflect a balanced assessment of these factors, ensuring relevance for MSPs of all sizes and niches.
Comparison Table
This comparison table evaluates leading Managed Services Provider software tools, including ConnectWise Manage, NinjaOne, Kaseya VSA, Atera, SyncroMSP, and more, to assist readers in finding the right fit for their operational needs. By examining key features, scalability, pricing, and user experience, it simplifies selecting software that aligns with diverse business sizes and service objectives.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | ConnectWise Manage Comprehensive PSA platform for MSPs to manage tickets, projects, billing, and client relationships. | enterprise | 9.4/10 | 9.8/10 | 7.6/10 | 8.7/10 |
| 2 | NinjaOne Cloud-based RMM solution providing endpoint monitoring, patching, backups, and remote access. | enterprise | 9.3/10 | 9.4/10 | 9.6/10 | 8.9/10 |
| 3 | Kaseya VSA Unified IT management platform with RMM, automation, security, and patch management for MSPs. | enterprise | 8.4/10 | 9.2/10 | 7.8/10 | 8.0/10 |
| 4 | Atera AI-powered all-in-one RMM and PSA platform for helpdesk, remote monitoring, and billing. | enterprise | 8.7/10 | 8.5/10 | 9.2/10 | 9.5/10 |
| 5 | SyncroMSP Affordable unified MSP platform integrating RMM, PSA, remote access, and automation. | enterprise | 8.5/10 | 8.2/10 | 8.8/10 | 9.3/10 |
| 6 | SolarWinds N-central Scalable RMM software for device monitoring, automation, alerting, and service management. | enterprise | 8.4/10 | 9.2/10 | 7.8/10 | 8.0/10 |
| 7 | Datto RMM Advanced RMM tool with scripting, patch management, and integrated antivirus for MSPs. | enterprise | 8.1/10 | 8.7/10 | 7.6/10 | 7.8/10 |
| 8 | SuperOps.ai AI-driven RMM and PSA platform offering insights, automation, and client portals. | enterprise | 8.7/10 | 8.9/10 | 9.1/10 | 8.5/10 |
| 9 | Pulseway Real-time RMM with mobile notifications, automation, and multi-platform support. | enterprise | 8.6/10 | 8.7/10 | 9.1/10 | 9.0/10 |
| 10 | HaloPSA Cloud-native PSA with customizable ticketing, asset management, and reporting for MSPs. | enterprise | 8.3/10 | 8.7/10 | 8.9/10 | 7.9/10 |
Comprehensive PSA platform for MSPs to manage tickets, projects, billing, and client relationships.
Cloud-based RMM solution providing endpoint monitoring, patching, backups, and remote access.
Unified IT management platform with RMM, automation, security, and patch management for MSPs.
AI-powered all-in-one RMM and PSA platform for helpdesk, remote monitoring, and billing.
Affordable unified MSP platform integrating RMM, PSA, remote access, and automation.
Scalable RMM software for device monitoring, automation, alerting, and service management.
Advanced RMM tool with scripting, patch management, and integrated antivirus for MSPs.
AI-driven RMM and PSA platform offering insights, automation, and client portals.
Real-time RMM with mobile notifications, automation, and multi-platform support.
Cloud-native PSA with customizable ticketing, asset management, and reporting for MSPs.
ConnectWise Manage
enterpriseComprehensive PSA platform for MSPs to manage tickets, projects, billing, and client relationships.
Dynamic Service Boards for customizable, real-time ticket routing and workflow automation
ConnectWise Manage is a comprehensive Professional Services Automation (PSA) platform tailored for Managed Service Providers (MSPs), centralizing ticketing, CRM, project management, billing, and financial operations. It enables MSPs to automate workflows, track profitability, and deliver services efficiently through deep integrations with RMM tools like ConnectWise Automate. With robust customization options and advanced reporting, it scales seamlessly for growing businesses.
Pros
- All-in-one PSA with unmatched depth in ticketing, billing, and project management
- Extensive marketplace of integrations, especially with ConnectWise ecosystem
- Powerful reporting and analytics for profitability insights
Cons
- Steep learning curve and complex initial setup
- Higher pricing that may strain smaller MSPs
- Dated user interface in some areas
Best For
Mid-sized to enterprise MSPs seeking a scalable, feature-rich PSA platform to manage complex service delivery and growth.
Pricing
Subscription-based starting at ~$59/user/month for Standard tier, up to $89+ for Enterprise; custom quotes based on users and modules.
NinjaOne
enterpriseCloud-based RMM solution providing endpoint monitoring, patching, backups, and remote access.
Ultra-fast, one-click remote desktop access with screen sharing and file transfer
NinjaOne is a comprehensive remote monitoring and management (RMM) platform tailored for Managed Service Providers (MSPs), enabling centralized endpoint management across Windows, Mac, and Linux devices. It offers automated patching, real-time monitoring, remote access, scripting, and alerting to streamline IT operations and reduce downtime. The platform emphasizes speed, reliability, and ease of deployment, with seamless integrations to PSA tools like ConnectWise and Autotask.
Pros
- Intuitive interface with quick deployment and minimal learning curve
- Robust automation for patching, scripting, and maintenance tasks
- Lightning-fast remote access and real-time monitoring/alerting
Cons
- Pricing scales per device, which can become costly for very large deployments
- Reporting capabilities are solid but less customizable than some competitors
- Lacks a built-in PSA, relying on integrations for full ticketing workflows
Best For
MSPs seeking a modern, user-friendly RMM platform with strong automation and remote capabilities for mid-sized to large client bases.
Pricing
Per-device pricing starting at ~$3/device/month (billed annually; lower rates for 150+ devices), with no per-technician fees and a free trial.
Kaseya VSA
enterpriseUnified IT management platform with RMM, automation, security, and patch management for MSPs.
LiveConnect for seamless, on-demand remote access and control without additional software
Kaseya VSA is a comprehensive Remote Monitoring and Management (RMM) platform tailored for Managed Service Providers (MSPs) to remotely monitor, manage, and automate IT infrastructure across endpoints. It offers integrated tools for patch management, antivirus, remote access via LiveConnect, ticketing, scripting, and detailed reporting. The solution supports scaling operations with automation procedures and compliance auditing, making it suitable for MSPs handling diverse client environments.
Pros
- Powerful automation and scripting engine with pre-built procedure packs
- Integrated security features including antivirus and patch management
- Robust reporting and compliance tools for audits
Cons
- Dated user interface with a steep learning curve
- Pricing can be expensive for smaller MSPs with minimum commitments
- Occasional performance lags in large-scale deployments
Best For
Mid-sized MSPs needing an all-in-one RMM platform with advanced automation and compliance capabilities.
Pricing
Tiered per-endpoint pricing starting at ~$3.50/device/month (100-device minimum), with per-technician options from $150/user/month; custom quotes available.
Atera
enterpriseAI-powered all-in-one RMM and PSA platform for helpdesk, remote monitoring, and billing.
Pay-per-technician pricing with unlimited endpoints, eliminating scaling costs as client bases grow
Atera is an all-in-one cloud-based RMM and PSA platform tailored for Managed Service Providers, combining remote monitoring, ticketing, patch management, scripting, billing, and remote access into a single intuitive dashboard. It allows MSPs to manage unlimited endpoints per technician without per-device licensing fees, streamlining operations for small to mid-sized teams. Enhanced with AI-driven automation like Copilot for scripting and insights, it emphasizes efficiency and scalability for modern IT service delivery.
Pros
- Unlimited endpoints per technician for exceptional scalability
- Integrated RMM, PSA, and remote access reduces tool sprawl
- AI Copilot and strong automation capabilities boost efficiency
Cons
- Reporting and analytics are functional but less advanced than competitors
- Customization options limited in PSA workflows
- Third-party integrations are solid but not as extensive as larger platforms
Best For
Small to medium-sized MSPs seeking an affordable, user-friendly all-in-one platform without per-device costs.
Pricing
Pay-per-technician model starting at $129/user/month (Professional) up to $169/user/month (Elite), with unlimited devices and a free trial.
SyncroMSP
enterpriseAffordable unified MSP platform integrating RMM, PSA, remote access, and automation.
Per-technician pricing model with unlimited endpoints, maximizing value for growing MSPs
SyncroMSP is an all-in-one remote monitoring and management (RMM) platform designed for managed service providers (MSPs), integrating ticketing, PSA, remote access, scripting, patching, and antivirus into a single dashboard. It enables MSPs to monitor unlimited endpoints, automate workflows, and handle billing without needing multiple tools. Popular for its affordability and simplicity, it's tailored for small to mid-sized MSPs seeking efficiency without complexity.
Pros
- Unlimited endpoints per technician for exceptional scalability
- All-in-one integration reduces need for multiple vendors
- Intuitive interface with strong mobile app support
Cons
- Limited advanced reporting and analytics compared to enterprise tools
- Fewer third-party integrations than top competitors
- Occasional performance lags during high-volume scripting
Best For
Small to medium-sized MSPs seeking a cost-effective, unified platform without sacrificing core functionality.
Pricing
Per-technician pricing starting at $129/month (Starter), $179/month (Pro), and $279/month (MSP tiers) with unlimited endpoints.
SolarWinds N-central
enterpriseScalable RMM software for device monitoring, automation, alerting, and service management.
Advanced automation engine with customizable workflows for policy enforcement and scripting across endpoints
SolarWinds N-central is a comprehensive remote monitoring and management (RMM) platform tailored for Managed Service Providers (MSPs) to oversee IT infrastructure across multiple clients. It offers real-time monitoring, automated patching, remote access, scripting, and integrated ticketing to streamline operations. With support for Windows, macOS, Linux, and network devices, it enables scalable multi-tenant management and proactive issue resolution.
Pros
- Extensive monitoring and alerting for diverse devices
- Powerful automation workflows and patching capabilities
- Strong multi-tenancy and scalability for growing MSPs
Cons
- Steep learning curve and complex interface
- Higher pricing unsuitable for small MSPs
- Occasional UI lag with very large deployments
Best For
Mid-sized to large MSPs managing complex, multi-client IT environments that require advanced automation and customization.
Pricing
Quote-based subscription, typically $1.50-$3.50 per device/month depending on volume, features, and contract length.
Datto RMM
enterpriseAdvanced RMM tool with scripting, patch management, and integrated antivirus for MSPs.
Patch Management Studio for automated, sequenced patching across diverse software with detailed compliance and vulnerability reporting
Datto RMM is a comprehensive remote monitoring and management (RMM) platform designed specifically for Managed Service Providers (MSPs) to monitor, manage, and secure client endpoints across Windows, macOS, and Linux environments. It provides tools for real-time monitoring, automated patching, remote access via ScreenConnect integration, scripting, alerting, and asset management, enabling proactive IT support. The platform excels in multi-tenant setups, allowing MSPs to efficiently oversee thousands of devices from a centralized dashboard while integrating seamlessly with other Datto and Kaseya products like backup and PSA tools.
Pros
- Robust patching engine supporting Windows, macOS, and 100+ third-party apps with compliance reporting
- Powerful automation via Components, Jobs, and Policies for efficient scaling
- Strong multi-tenant support with granular permissions and network discovery
Cons
- User interface feels dated and cluttered compared to modern competitors
- Pricing per-device model can become expensive at scale without deep discounts
- Steeper learning curve for advanced scripting and customization
Best For
Established MSPs managing large fleets of endpoints who prioritize advanced patching and automation over simplicity.
Pricing
Per-device pricing starts at ~$2.25/endpoint/month (Professional tier) with volume discounts; Enterprise tier ~$3.50+; billed annually with custom quotes.
SuperOps.ai
enterpriseAI-driven RMM and PSA platform offering insights, automation, and client portals.
AI Co-pilot that automates ticket documentation, suggests resolutions, and generates reports
SuperOps.ai is a unified Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platform tailored for Managed Service Providers (MSPs). It integrates ticketing, alerting, patch management, scripting, CRM, billing, and AI-powered automation into a single dashboard to reduce tool sprawl. The platform emphasizes ease of use and intelligent insights to help MSPs scale efficiently.
Pros
- Unified RMM and PSA in one platform eliminates multiple tools
- Intuitive modern UI with quick onboarding
- AI features like Smart Alerts and Co-pilot enhance efficiency
Cons
- Relatively new entrant with fewer third-party integrations than legacy competitors
- Advanced reporting and customization options are still evolving
- Pricing scales per technician, which can be costly for large teams
Best For
Small to mid-sized MSPs seeking an all-in-one, user-friendly platform to streamline operations without complex setups.
Pricing
Free for the first technician; Pro plan at $89/technician/month; Enterprise at $119/technician/month (billed annually).
Pulseway
enterpriseReal-time RMM with mobile notifications, automation, and multi-platform support.
Award-winning mobile app enabling full remote monitoring, control, and instant push notifications from smartphones
Pulseway is a robust remote monitoring and management (RMM) platform designed for MSPs, offering real-time monitoring, remote access, automated patching, and scripting across Windows, Mac, Linux, and mobile devices. It emphasizes mobile-first management with push notifications and on-the-go control, enabling technicians to respond instantly to issues. The tool supports multi-tenancy for client management and integrates with popular PSA systems for streamlined workflows.
Pros
- Exceptional mobile app for real-time alerts and remote control
- Strong cross-platform support and automation scripting
- Affordable per-endpoint pricing with multi-tenant capabilities
Cons
- Limited native PSA/ticketing features (requires integrations)
- Reporting and analytics could be more advanced
- Some enterprise-level customization locked behind higher tiers
Best For
Small to mid-sized MSPs seeking a mobile-centric RMM solution for efficient, on-the-go IT management.
Pricing
Starts at $1.30/endpoint/month (Team plan, billed annually); scales to Enterprise at $3.45/endpoint/month with advanced features; free trial available.
HaloPSA
enterpriseCloud-native PSA with customizable ticketing, asset management, and reporting for MSPs.
The 'Actions' automation engine, enabling complex no-code workflows across tickets, projects, and billing without scripting.
HaloPSA is a cloud-based Professional Services Automation (PSA) platform designed specifically for Managed Services Providers (MSPs) and IT service companies. It combines ticketing, CRM, project management, asset management, time tracking, and invoicing into a unified system to streamline operations. With strong RMM integrations and automation capabilities, it helps MSPs deliver services efficiently while improving profitability through detailed reporting and billing automation.
Pros
- Modern, intuitive interface with mobile app support
- Powerful no-code automation via 'Actions' engine
- Seamless integrations with major RMM, accounting, and billing tools
Cons
- Pricing can be steep for very small MSPs
- Some advanced reporting requires custom configuration
- Occasional performance lags during peak usage
Best For
Mid-sized MSPs seeking a scalable, all-in-one PSA with strong automation and integration capabilities.
Pricing
Starts at approximately $99/user/month for basic plans, scaling to $150+/user/month for enterprise features; custom quotes available.
Conclusion
While each tool brought distinct value, the top three—ConnectWise Manage, NinjaOne, and Kaseya VSA—stood out, with ConnectWise Manage leading as a comprehensive PSA platform, NinjaOne excelling in cloud-based RMM, and Kaseya VSA offering a unified IT management solution. Each choice addresses key MSP needs, making it clear the best tool depends on specific priorities.
To experience the leading solution firsthand, start with ConnectWise Manage—its robust features can streamline operations, and if tailored capabilities are key, exploring NinjaOne or Kaseya VSA may also yield exceptional results.
Tools Reviewed
All tools were independently evaluated for this comparison