Quick Overview
- 1#1: NinjaOne - Cloud-native RMM platform providing remote monitoring, patching, automation, and endpoint management for MSPs.
- 2#2: Atera - All-in-one RMM and PSA tool with AI-powered ticketing, remote access, patching, and billing for MSPs.
- 3#3: SyncroMSP - Affordable all-in-one MSP platform combining RMM, PSA, remote access, and automation features.
- 4#4: ConnectWise Manage - Leading PSA software for project management, ticketing, billing, and CRM tailored to MSP operations.
- 5#5: Kaseya VSA - Comprehensive RMM solution offering monitoring, patching, antivirus, and automation for IT service providers.
- 6#6: Datto RMM - Scalable RMM platform with real-time monitoring, scripting, patching, and site alerts for MSPs.
- 7#7: SolarWinds N-central - On-premises and cloud RMM for proactive monitoring, automation, patching, and antivirus management.
- 8#8: Pulseway - Mobile-first RMM tool for real-time monitoring, remote control, patching, and notifications across devices.
- 9#9: SuperOps.ai - AI-driven unified PSA-RMM platform with ticketing, automation, and insights for modern MSPs.
- 10#10: Halo PSA - Modern PSA platform focused on service desk, asset management, and reporting for MSP efficiency.
These tools were chosen based on rigorous evaluation of feature quality, user interface intuitiveness, reliability, and overall value, ensuring a balanced mix of power, practicality, and adaptability for MSPs operating across diverse needs.
Comparison Table
Explore the top managed service provider software options, including NinjaOne, Atera, SyncroMSP, ConnectWise Manage, Kaseya VSA, and more, in a comprehensive comparison table that simplifies evaluating tools for efficiency, features, and fit.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | NinjaOne Cloud-native RMM platform providing remote monitoring, patching, automation, and endpoint management for MSPs. | enterprise | 9.5/10 | 9.7/10 | 9.3/10 | 9.2/10 |
| 2 | Atera All-in-one RMM and PSA tool with AI-powered ticketing, remote access, patching, and billing for MSPs. | enterprise | 9.2/10 | 9.0/10 | 9.5/10 | 9.6/10 |
| 3 | SyncroMSP Affordable all-in-one MSP platform combining RMM, PSA, remote access, and automation features. | enterprise | 8.5/10 | 8.4/10 | 8.2/10 | 9.2/10 |
| 4 | ConnectWise Manage Leading PSA software for project management, ticketing, billing, and CRM tailored to MSP operations. | enterprise | 8.4/10 | 9.3/10 | 6.9/10 | 7.8/10 |
| 5 | Kaseya VSA Comprehensive RMM solution offering monitoring, patching, antivirus, and automation for IT service providers. | enterprise | 8.5/10 | 9.2/10 | 7.8/10 | 8.1/10 |
| 6 | Datto RMM Scalable RMM platform with real-time monitoring, scripting, patching, and site alerts for MSPs. | enterprise | 8.4/10 | 9.1/10 | 7.8/10 | 8.0/10 |
| 7 | SolarWinds N-central On-premises and cloud RMM for proactive monitoring, automation, patching, and antivirus management. | enterprise | 8.4/10 | 9.1/10 | 7.6/10 | 8.0/10 |
| 8 | Pulseway Mobile-first RMM tool for real-time monitoring, remote control, patching, and notifications across devices. | enterprise | 8.6/10 | 8.8/10 | 8.4/10 | 8.7/10 |
| 9 | SuperOps.ai AI-driven unified PSA-RMM platform with ticketing, automation, and insights for modern MSPs. | enterprise | 8.7/10 | 9.0/10 | 8.8/10 | 8.5/10 |
| 10 | Halo PSA Modern PSA platform focused on service desk, asset management, and reporting for MSP efficiency. | enterprise | 8.7/10 | 9.2/10 | 8.4/10 | 8.0/10 |
Cloud-native RMM platform providing remote monitoring, patching, automation, and endpoint management for MSPs.
All-in-one RMM and PSA tool with AI-powered ticketing, remote access, patching, and billing for MSPs.
Affordable all-in-one MSP platform combining RMM, PSA, remote access, and automation features.
Leading PSA software for project management, ticketing, billing, and CRM tailored to MSP operations.
Comprehensive RMM solution offering monitoring, patching, antivirus, and automation for IT service providers.
Scalable RMM platform with real-time monitoring, scripting, patching, and site alerts for MSPs.
On-premises and cloud RMM for proactive monitoring, automation, patching, and antivirus management.
Mobile-first RMM tool for real-time monitoring, remote control, patching, and notifications across devices.
AI-driven unified PSA-RMM platform with ticketing, automation, and insights for modern MSPs.
Modern PSA platform focused on service desk, asset management, and reporting for MSP efficiency.
NinjaOne
enterpriseCloud-native RMM platform providing remote monitoring, patching, automation, and endpoint management for MSPs.
One-click remote control and troubleshooting with built-in terminal access across all OS platforms
NinjaOne is a cloud-based remote monitoring and management (RMM) platform tailored for Managed Service Providers (MSPs), enabling centralized endpoint management across Windows, macOS, Linux, and servers. It offers robust features like automated patch management, real-time monitoring, remote access, scripting, and alerting to streamline IT operations and reduce downtime. The intuitive dashboard provides unified visibility, automation capabilities, and integrated tools for backups and antivirus, making it a top choice for scaling MSP businesses.
Pros
- Comprehensive automation and scripting for efficient endpoint management
- Fast, reliable remote access with screen sharing and file transfer
- Real-time alerting and proactive monitoring to minimize issues
Cons
- Pricing scales with device count, which can be costly for very large deployments
- Advanced reporting features require some customization
- Limited native mobile device management (MDM) compared to specialized tools
Best For
MSPs and IT teams seeking a modern, all-in-one RMM solution for multi-platform endpoint management and automation.
Pricing
Starts at $3 per device/month for the Professional plan; scales to $5+ for Enterprise with added features like antivirus and backup; billed annually with volume discounts.
Atera
enterpriseAll-in-one RMM and PSA tool with AI-powered ticketing, remote access, patching, and billing for MSPs.
Pay-per-technician pricing with unlimited endpoints, eliminating variable costs as client bases grow
Atera is an all-in-one cloud-based RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) platform tailored for Managed Service Providers (MSPs), combining remote access, patch management, ticketing, automation scripting, billing, and reporting into a single intuitive dashboard. It enables MSPs to monitor and manage unlimited endpoints per technician without per-device fees, leveraging AI-powered features like predictive alerts and automated scripting to enhance efficiency. Ideal for scaling operations, Atera supports multi-tenant environments and integrates with popular tools for seamless workflows.
Pros
- Pay-per-technician pricing with unlimited endpoints for exceptional scalability and cost predictability
- AI-driven automation, scripting, and alerts that reduce manual work and improve response times
- Unified dashboard integrating RMM, helpdesk, patching, and billing for streamlined MSP operations
Cons
- Reporting and analytics lack depth compared to enterprise-level competitors
- Limited native integrations with some niche third-party tools
- Advanced customization requires scripting knowledge for power users
Best For
MSPs and IT service providers seeking a cost-effective, easy-to-deploy all-in-one platform to manage growing client bases without per-device licensing fees.
Pricing
Pay-per-technician model starting at $129/user/month (Pro plan) or $159/user/month (Elite plan) billed annually; unlimited endpoints included.
SyncroMSP
enterpriseAffordable all-in-one MSP platform combining RMM, PSA, remote access, and automation features.
Seamless integrated billing and automated invoicing based on RMM-monitored usage and contracts
SyncroMSP is an all-in-one platform tailored for Managed Service Providers, combining RMM, PSA ticketing, patch management, remote access, scripting, and billing into a unified solution. It enables MSPs to monitor endpoints, automate tasks, manage tickets, and handle invoicing without needing multiple tools. Designed for efficiency, it supports unlimited technicians and scales well for small to mid-sized operations.
Pros
- Affordable all-in-one platform with unlimited users and no seat limits
- Powerful scripting and automation for custom workflows
- Integrated billing and quoting directly tied to RMM data
Cons
- Reporting and analytics are less advanced than top competitors
- Mobile app lacks some desktop feature parity
- Customer support can be inconsistent during peak times
Best For
Small to mid-sized MSPs looking for a cost-effective, integrated alternative to stacking multiple tools.
Pricing
Starts at $129/user/month (Express plan) up to $229/user/month (Enterprise); per-device options from $0.79/device/month available.
ConnectWise Manage
enterpriseLeading PSA software for project management, ticketing, billing, and CRM tailored to MSP operations.
Integrated Procurement module for automated vendor purchasing, PO management, and asset tracking directly within the PSA
ConnectWise Manage is a comprehensive professional services automation (PSA) platform tailored for Managed Service Providers (MSPs), enabling streamlined ticketing, project management, CRM, billing, and scheduling in one unified system. It offers deep customization, automation workflows, and robust reporting to help MSPs scale operations efficiently. With strong integrations across the ConnectWise ecosystem and third-party tools, it supports everything from service desk to financials, though its complexity requires significant setup.
Pros
- All-in-one PSA with extensive ticketing, billing, CRM, and procurement capabilities
- Powerful automation, reporting, and integrations with RMM tools like ConnectWise Automate
- Highly customizable service boards and workflows for complex MSP environments
Cons
- Steep learning curve and complex initial setup requiring expert configuration
- High pricing with additional costs for implementation and premium add-ons
- Interface feels dated and can be overwhelming for smaller teams
Best For
Established MSPs with dedicated IT staff needing a scalable, feature-rich PSA for complex operations.
Pricing
Tiered per-user/month pricing: Standard (~$59), Professional (~$89), Enterprise (~$129), billed annually; plus one-time implementation fees and add-on costs.
Kaseya VSA
enterpriseComprehensive RMM solution offering monitoring, patching, antivirus, and automation for IT service providers.
Extensive Procedure Automation Library with thousands of pre-built, community-vetted scripts for rapid deployment and customization.
Kaseya VSA is a robust remote monitoring and management (RMM) platform tailored for Managed Service Providers (MSPs) to oversee IT infrastructure across multiple client endpoints. It delivers essential tools including automated patch management, antivirus protection, remote access, scripting automation, and integrated ticketing for efficient service delivery. As part of the Kaseya One ecosystem, it scales for complex environments while emphasizing compliance and reporting.
Pros
- Powerful automation and scripting with a vast procedure library
- Integrated security, patching, and endpoint management
- Scalable for large MSP deployments with strong compliance reporting
Cons
- Dated user interface with a steep learning curve
- Complex setup and customization for new users
- Pricing can be expensive for small MSPs without volume discounts
Best For
Mid-to-large MSPs managing hundreds of endpoints who prioritize automation, security, and compliance in diverse client environments.
Pricing
Subscription-based at ~$1.99-$3.50 per endpoint/month (volume tiers from 250+ agents), plus add-ons for advanced modules like security and backup.
Datto RMM
enterpriseScalable RMM platform with real-time monitoring, scripting, patching, and site alerts for MSPs.
Customizable Components library for building sophisticated, reusable monitoring and automation scripts
Datto RMM is a comprehensive remote monitoring and management (RMM) platform tailored for Managed Service Providers (MSPs) to monitor endpoints, servers, and networks in real-time. It enables automated patching, scripting, alerting, and remote access to streamline IT operations and proactive maintenance. Deep integration with Datto's backup and recovery ecosystem provides a unified solution for endpoint management and data protection.
Pros
- Powerful automation via components and sequenced jobs
- Excellent patch management with extensive OS and third-party support
- Seamless integration with Datto backup and PSA tools
Cons
- Clunky, dated user interface with a steep learning curve
- Pricing per device can become expensive at scale
- Occasional bugs and slower support response times
Best For
Mid-sized MSPs needing robust RMM tightly integrated with backup and recovery solutions.
Pricing
Starts at ~$2-3 per device/month (technician or site licensing), with volume discounts and custom enterprise quotes.
SolarWinds N-central
enterpriseOn-premises and cloud RMM for proactive monitoring, automation, patching, and antivirus management.
Advanced automation engine with drag-and-drop policy builder for custom workflows across devices
SolarWinds N-central is a comprehensive remote monitoring and management (RMM) platform designed specifically for Managed Service Providers (MSPs) to oversee IT infrastructure across multiple client environments. It provides real-time monitoring, automated patching, scripting, remote access, antivirus management, and integrated service desk capabilities to streamline operations. The tool excels in scalability, supporting everything from small businesses to enterprise-level deployments with customizable dashboards and reporting.
Pros
- Extensive automation and scripting capabilities reduce manual tasks
- Robust monitoring and alerting for proactive issue resolution
- Strong integrations with third-party tools like backups and AV
Cons
- Steep learning curve for new users due to complex interface
- Pricing can become costly at scale for smaller MSPs
- Occasional performance lags with very large deployments
Best For
Mid-sized MSPs managing diverse, multi-site client IT environments that require deep customization and automation.
Pricing
Subscription-based, typically $1.49-$2.99 per device/month (billed annually); custom quotes based on devices, technicians, and add-ons—contact sales.
Pulseway
enterpriseMobile-first RMM tool for real-time monitoring, remote control, patching, and notifications across devices.
Award-winning mobile app enabling full remote desktop control and instant alerts on the go
Pulseway is a robust remote monitoring and management (RMM) platform tailored for Managed Service Providers (MSPs) and IT teams, enabling real-time monitoring, remote access, and automation across Windows, macOS, Linux, and mobile devices. It offers features like patch management, scripting, alerting via push notifications, and multi-tenant dashboards for efficient client management. With strong emphasis on mobility, it allows IT professionals to resolve issues remotely from smartphones.
Pros
- Exceptional mobile app with real-time push notifications and remote control
- Broad cross-platform support including servers, desktops, and mobiles
- Flexible per-device pricing scales well for MSPs
Cons
- User interface appears dated compared to modern competitors
- Reporting and analytics are less advanced and customizable
- Advanced automation relies heavily on scripting knowledge
Best For
MSPs and IT departments seeking affordable, mobile-first RMM with strong real-time monitoring for diverse device fleets.
Pricing
Per-device pricing starts at $1.75/agent/month (Team plan) up to $3.45/agent/month (Enterprise), billed annually with volume discounts.
SuperOps.ai
enterpriseAI-driven unified PSA-RMM platform with ticketing, automation, and insights for modern MSPs.
AI Copilot for real-time insights, automated ticket resolution, and predictive maintenance
SuperOps.ai is an all-in-one RMM and PSA platform tailored for Managed Service Providers, combining remote monitoring, patch management, alerting, ticketing, billing, and automation in a unified interface. It leverages AI features like Copilot for intelligent insights, smart groups for device organization, and proactive alerting to streamline MSP workflows and reduce tool sprawl. The platform emphasizes ease of deployment and scalability for small to mid-sized MSPs seeking efficiency without multiple vendors.
Pros
- Unified RMM and PSA reduces tool fragmentation
- AI-driven automation and Copilot for smarter operations
- Strong patch management and mobile app support
Cons
- Fewer third-party integrations than established competitors
- Occasional performance hiccups in large deployments
- Customer support response times can vary
Best For
Small to mid-sized MSPs seeking an affordable, AI-enhanced all-in-one platform to consolidate RMM and PSA tools.
Pricing
Starts at $89 per technician/month for Pro plan (includes RMM+PSA); Enterprise custom pricing with unlimited devices.
Halo PSA
enterpriseModern PSA platform focused on service desk, asset management, and reporting for MSP efficiency.
Powerful Actions workflow engine for complex, cross-module automations without coding
Halo PSA is an all-in-one Professional Services Automation (PSA) platform tailored for Managed Service Providers (MSPs), combining ticketing, CRM, project management, billing, time tracking, and asset management into a unified system. It emphasizes automation through its powerful workflow engine to streamline service delivery and reduce manual tasks. The software integrates seamlessly with popular RMM tools like ConnectWise, Kaseya, and Datto, providing MSPs with comprehensive visibility and reporting capabilities.
Pros
- Comprehensive all-in-one functionality eliminates need for multiple tools
- Advanced no-code automation workflows boost efficiency
- Robust reporting and customizable dashboards for insights
Cons
- Pricing is on the higher end, especially for smaller MSPs
- Steep learning curve for advanced customizations
- Mobile app lacks some desktop feature parity
Best For
Mid-sized MSPs needing a feature-rich PSA to centralize operations and automate workflows without juggling disparate systems.
Pricing
Starts at $79/user/month (Operator), $99/user/month (Professional), custom Enterprise; billed annually with a minimum 5 users.
Conclusion
The top tools reviewed excel in meeting MSP needs, with the trio of NinjaOne, Atera, and SyncroMSP leading the pack. NinjaOne stands out as the top choice, leveraging its cloud-native design for seamless monitoring, automation, and endpoint management. Atera impresses with its AI-powered all-in-one approach, including robust ticketing and billing, while SyncroMSP offers affordability without sacrificing essential features like RMM and PSA, making them strong alternatives for different workflows.
Don’t miss the opportunity to enhance your MSP operations—start with NinjaOne, our top-ranked tool, or explore Atera or SyncroMSP based on your specific needs. The right platform can transform how you deliver services.
Tools Reviewed
All tools were independently evaluated for this comparison