Quick Overview
- 1#1: Zoho Desk - Cloud-based omnichannel help desk software with ticketing, automation, AI features, and a free plan for small teams.
- 2#2: Freshdesk - User-friendly help desk platform offering free ticketing, collaboration tools, and multi-channel support for growing businesses.
- 3#3: Spiceworks Help Desk - Completely free cloud-based IT help desk with unlimited tickets, asset management, and reporting for small to medium teams.
- 4#4: LiveAgent - Affordable all-in-one help desk combining live chat, ticketing, call center, and automation starting under $15 per agent.
- 5#5: Help Scout - Email-centric help desk software focused on conversational support, shared inbox, and knowledge base for customer happiness.
- 6#6: HubSpot Service Hub - Free scalable help desk integrated with CRM, offering ticketing, knowledge base, and customer feedback tools.
- 7#7: osTicket - Free open-source ticketing system with email piping, custom forms, and task management for self-hosted deployments.
- 8#8: Groove - Simple shared inbox help desk for email support with powerful automation and reporting at low monthly costs.
- 9#9: FreeScout - Free open-source help desk alternative to Help Scout, featuring modular design and self-hosting for email ticketing.
- 10#10: UVdesk - Open-source e-commerce focused help desk with multi-brand support, marketplace extensions, and free community edition.
We selected these tools by evaluating key factors like feature set (including ticketing, automation, and asset management), ease of use, and overall value, ensuring each entry delivers strong performance at competitive price points.
Comparison Table
Low-cost help desk software streamlines customer support, and tools such as Zoho Desk, Freshdesk, Spiceworks Help Desk, LiveAgent, and Help Scout provide accessible options. This comparison table outlines key features, pricing, and user experience to help readers find the best fit for their team's needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Zoho Desk Cloud-based omnichannel help desk software with ticketing, automation, AI features, and a free plan for small teams. | enterprise | 9.3/10 | 9.2/10 | 8.7/10 | 9.8/10 |
| 2 | Freshdesk User-friendly help desk platform offering free ticketing, collaboration tools, and multi-channel support for growing businesses. | enterprise | 8.7/10 | 8.5/10 | 9.2/10 | 9.4/10 |
| 3 | Spiceworks Help Desk Completely free cloud-based IT help desk with unlimited tickets, asset management, and reporting for small to medium teams. | other | 8.2/10 | 7.6/10 | 8.7/10 | 9.8/10 |
| 4 | LiveAgent Affordable all-in-one help desk combining live chat, ticketing, call center, and automation starting under $15 per agent. | enterprise | 8.6/10 | 9.0/10 | 8.2/10 | 9.3/10 |
| 5 | Help Scout Email-centric help desk software focused on conversational support, shared inbox, and knowledge base for customer happiness. | enterprise | 8.2/10 | 8.5/10 | 9.5/10 | 7.0/10 |
| 6 | HubSpot Service Hub Free scalable help desk integrated with CRM, offering ticketing, knowledge base, and customer feedback tools. | enterprise | 8.3/10 | 8.8/10 | 9.2/10 | 7.0/10 |
| 7 | osTicket Free open-source ticketing system with email piping, custom forms, and task management for self-hosted deployments. | other | 7.8/10 | 8.2/10 | 6.5/10 | 9.5/10 |
| 8 | Groove Simple shared inbox help desk for email support with powerful automation and reporting at low monthly costs. | enterprise | 8.1/10 | 7.6/10 | 9.3/10 | 9.4/10 |
| 9 | FreeScout Free open-source help desk alternative to Help Scout, featuring modular design and self-hosting for email ticketing. | other | 8.4/10 | 8.0/10 | 8.5/10 | 9.5/10 |
| 10 | UVdesk Open-source e-commerce focused help desk with multi-brand support, marketplace extensions, and free community edition. | other | 7.4/10 | 7.6/10 | 6.8/10 | 9.2/10 |
Cloud-based omnichannel help desk software with ticketing, automation, AI features, and a free plan for small teams.
User-friendly help desk platform offering free ticketing, collaboration tools, and multi-channel support for growing businesses.
Completely free cloud-based IT help desk with unlimited tickets, asset management, and reporting for small to medium teams.
Affordable all-in-one help desk combining live chat, ticketing, call center, and automation starting under $15 per agent.
Email-centric help desk software focused on conversational support, shared inbox, and knowledge base for customer happiness.
Free scalable help desk integrated with CRM, offering ticketing, knowledge base, and customer feedback tools.
Free open-source ticketing system with email piping, custom forms, and task management for self-hosted deployments.
Simple shared inbox help desk for email support with powerful automation and reporting at low monthly costs.
Free open-source help desk alternative to Help Scout, featuring modular design and self-hosting for email ticketing.
Open-source e-commerce focused help desk with multi-brand support, marketplace extensions, and free community edition.
Zoho Desk
enterpriseCloud-based omnichannel help desk software with ticketing, automation, AI features, and a free plan for small teams.
Zia AI for predictive ticket routing, auto-responses, and sentiment analysis included in all plans
Zoho Desk is a cloud-based help desk software that centralizes customer support across multiple channels including email, chat, social media, phone, and web self-service portals. It offers powerful ticketing management, workflow automation, AI-driven insights via Zia, and customizable SLAs to enhance agent productivity and customer satisfaction. Designed for scalability, it suits businesses from startups to enterprises, with seamless integration into the Zoho ecosystem and third-party apps.
Pros
- Exceptional value with a robust free plan for up to 3 agents and affordable paid tiers
- Comprehensive omnichannel support and AI automation without hidden fees
- Extensive customization, reporting, and 500+ integrations for flexibility
Cons
- Steeper learning curve due to feature depth for absolute beginners
- Advanced AI and analytics features require higher-tier plans
- Mobile app lags slightly behind desktop experience
Best For
Small to mid-sized businesses needing scalable, feature-rich help desk software on a tight budget.
Pricing
Free for up to 3 agents; Standard ($14/user/mo), Professional ($23/user/mo), Enterprise ($40/user/mo) billed annually.
Freshdesk
enterpriseUser-friendly help desk platform offering free ticketing, collaboration tools, and multi-channel support for growing businesses.
Freddy AI Copilot for intelligent ticket summarization, auto-responses, and predictive insights
Freshdesk is a cloud-based help desk software that enables teams to manage customer support tickets from multiple channels including email, chat, phone, and social media in a unified inbox. It provides automation rules, SLA management, self-service portals, and reporting to streamline support workflows. As a scalable solution from Freshworks, it caters to businesses of varying sizes with robust features at competitive prices.
Pros
- Intuitive and user-friendly interface with quick setup
- Omnichannel support and strong automation capabilities
- Excellent pricing scalability for growing teams
Cons
- Free plan has significant limitations on features and agents
- Advanced reporting and customizations require higher-tier plans
- Occasional performance lags with high ticket volumes on basic plans
Best For
Small to medium-sized businesses seeking an affordable, easy-to-use help desk that scales without excessive costs.
Pricing
Free plan for up to 10 agents; paid plans start at $15/agent/month (Grow), $49 (Pro), and $79 (Enterprise), billed annually.
Spiceworks Help Desk
otherCompletely free cloud-based IT help desk with unlimited tickets, asset management, and reporting for small to medium teams.
Unlimited free agents and tickets with no hidden limits
Spiceworks Help Desk is a completely free ticketing system designed for IT teams to manage support requests, track issues, and communicate with end-users via a self-service portal. It supports unlimited agents and tickets with features like email integration, ticket assignment, custom workflows, and basic reporting. As part of the Spiceworks suite, it also ties into inventory and network monitoring for small to medium-sized businesses seeking no-cost help desk functionality.
Pros
- Completely free with unlimited agents and tickets
- Quick setup and intuitive interface for small teams
- Strong community support and email integration
Cons
- Limited advanced automation and AI features
- Reporting lacks depth compared to paid tools
- Cloud version has occasional performance hiccups
Best For
Small IT teams or SMBs needing a reliable, zero-cost help desk without feature bloat.
Pricing
Free forever for core features; optional paid premium support and add-ons starting at $15/user/month.
LiveAgent
enterpriseAffordable all-in-one help desk combining live chat, ticketing, call center, and automation starting under $15 per agent.
Universal Inbox that seamlessly combines all support channels into a single, searchable queue for effortless ticket handling.
LiveAgent is an all-in-one customer support platform that integrates help desk ticketing, live chat, call center functionality, and a self-service knowledge base into a unified interface. It supports multiple channels including email, social media, WhatsApp, and phone calls, enabling efficient ticket management, automation, and reporting for support teams. Designed for small to medium businesses, it emphasizes affordability and multichannel communication without sacrificing core help desk capabilities.
Pros
- Multichannel support unifies email, chat, social media, and calls in one inbox
- Strong automation rules and SLA management for efficient ticketing
- Generous free plan and scalable pricing for growing teams
Cons
- Advanced reporting and AI features locked behind higher plans
- Interface can feel overwhelming for absolute beginners
- Limited customization options compared to enterprise tools
Best For
Small to medium-sized businesses needing an affordable, multichannel help desk with live chat and ticketing in one platform.
Pricing
Free plan for up to 7 agents; paid plans start at $15/agent/month (Ticket), $29 (Ticket + Chat), $49 (All-Inclusive), billed annually.
Help Scout
enterpriseEmail-centric help desk software focused on conversational support, shared inbox, and knowledge base for customer happiness.
Shared Inbox that combines email simplicity with team collaboration, conversation threading, and assignments
Help Scout is a customer support platform designed as a shared inbox that turns emails into collaborative conversations, making it easy for teams to manage support tickets without traditional ticketing complexity. It includes features like automated workflows, reporting dashboards, custom forms, and a knowledge base called Docs for self-service. While user-friendly and focused on human-centric support, it's positioned as a low-cost option for small teams but edges into mid-tier pricing.
Pros
- Intuitive, email-like interface that's easy for non-technical users
- Strong collaboration tools in the shared inbox
- Built-in knowledge base (Docs) for self-service support
Cons
- Higher per-user pricing than true budget alternatives like Zoho Desk
- Limited advanced automation and integrations compared to competitors
- No free plan, only a 15-day trial
Best For
Small to medium businesses seeking a simple, conversation-focused help desk for email support without steep learning curves.
Pricing
Starts at $20/user/month (billed annually) for Standard; Plus at $40/user/month; Pro at $65/user/month; 15-day free trial.
HubSpot Service Hub
enterpriseFree scalable help desk integrated with CRM, offering ticketing, knowledge base, and customer feedback tools.
Native, full-context integration with HubSpot's free CRM, eliminating data silos in tickets
HubSpot Service Hub is a customer service platform designed to streamline support operations through ticketing, shared inboxes, knowledge bases, and customer feedback tools. Deeply integrated with HubSpot's free CRM, it offers a 360-degree view of customer interactions, automation workflows, and self-service portals. Ideal for businesses seeking scalable help desk functionality within a broader marketing-sales-service ecosystem.
Pros
- Seamless integration with HubSpot CRM for full customer context
- Intuitive interface with quick setup and free starter plan
- Robust automation and reporting even in basic tiers
Cons
- Pricing escalates quickly for advanced features beyond starter
- Limited seats and customization in the free/low-cost plans
- Less ideal for teams outside the HubSpot ecosystem
Best For
Small to mid-sized businesses already using or planning to adopt HubSpot CRM for integrated, scalable support on a modest budget.
Pricing
Free plan; Starter: $20/user/month (annual); Professional: $90/user/month; Enterprise: $150/user/month.
osTicket
otherFree open-source ticketing system with email piping, custom forms, and task management for self-hosted deployments.
Email piping that automatically converts incoming emails into tickets with advanced parsing and routing rules
osTicket is a free, open-source help desk ticketing system that enables businesses to manage customer support requests through a web-based interface. It supports ticket creation via email piping, web forms, and phone, with features like custom queues, departments, SLAs, and task management. The platform also includes a knowledge base for self-service and reporting tools for tracking performance.
Pros
- Completely free and open-source with no licensing fees
- Highly customizable queues, forms, and workflows
- Strong email integration and ticket auto-assignment
Cons
- Dated and clunky user interface
- Self-hosted setup requires technical expertise
- Limited native integrations and advanced analytics
Best For
Small to medium-sized businesses or IT teams seeking a no-cost, customizable ticketing solution for basic support needs.
Pricing
Free open-source software; self-hosted with optional paid hosting starting around $10/month.
Groove
enterpriseSimple shared inbox help desk for email support with powerful automation and reporting at low monthly costs.
Shared inbox that works just like email, enabling seamless collaboration without a steep learning curve
Groove is a simple, email-centric help desk software tailored for small teams managing customer support tickets efficiently. It offers a shared inbox, automation rules, saved replies, and basic reporting to streamline workflows without unnecessary complexity. As a low-cost option, it emphasizes ease of use and quick setup for handling support via email integrations.
Pros
- Extremely intuitive interface resembling email
- Free plan for solo users or very small teams
- Fast onboarding and minimal training required
Cons
- Limited advanced automation and integrations
- Basic reporting lacks depth for larger operations
- No native live chat or omnichannel support
Best For
Small businesses and startups needing a no-fuss, affordable email help desk for 1-10 agents.
Pricing
Free forever plan for 1 user; Starter at $12/user/month (billed annually), Pro at $20/user/month.
FreeScout
otherFree open-source help desk alternative to Help Scout, featuring modular design and self-hosting for email ticketing.
100% free self-hosted Help Scout clone with unlimited scalability
FreeScout is a free, open-source help desk platform that converts email inboxes into a shared ticket management system for teams. It supports ticket assignment, canned responses, customer notes, automation rules, and modular extensions for added functionality. Designed as a self-hosted alternative to Help Scout, it provides unlimited users and tickets without subscription costs.
Pros
- Completely free and open-source with no limits on users or tickets
- Full data control via self-hosting
- Intuitive interface similar to popular SaaS tools
Cons
- Requires technical setup and server maintenance
- Lacks advanced features like AI automation or live chat
- Community support only, no enterprise-level SLAs
Best For
Small teams and startups needing a customizable, zero-cost help desk they can host on their own infrastructure.
Pricing
Free open-source software; self-hosting costs ~$5-20/month for VPS; optional paid modules $20-100 one-time.
UVdesk
otherOpen-source e-commerce focused help desk with multi-brand support, marketplace extensions, and free community edition.
Fully open-source core for unlimited customization and no vendor lock-in
UVdesk is an open-source help desk software designed for managing customer support tickets across multiple channels including email, social media, and web forms. It offers customizable workflows, knowledge base functionality, and e-commerce integrations, making it suitable for small to medium businesses. The platform emphasizes flexibility with its self-hosted community edition and optional cloud hosting for easier deployment.
Pros
- Free open-source community edition
- Highly customizable workflows and UI
- Multi-channel ticket support
Cons
- Complex self-hosting setup requires technical expertise
- Limited built-in analytics and reporting
- Slower community support compared to premium options
Best For
Small businesses and startups needing a free, customizable ticketing system without high subscription costs.
Pricing
Free self-hosted community edition; cloud plans start at $21/month per agent; enterprise licensing available.
Conclusion
The reviewed low cost help desk tools present diverse, effective solutions, each tailored to specific needs. At the top is Zoho Desk, leading with cloud-based omnichannel features, automation, and a free plan. Freshdesk and Spiceworks Help Desk follow, with Freshdesk offering user-friendly collaboration tools and Spiceworks impressing as a fully free IT-focused option for small to medium teams.
Explore Zoho Desk today to experience its robust omnichannel support, powerful automation, and flexible free plan—an ideal starting point for optimizing your help desk operations.
Tools Reviewed
All tools were independently evaluated for this comparison