Top 10 Best Live Chat Customer Support Software of 2026

Intercom is a leading customer messaging platform designed for live chat support, combining real-time conversations, AI-powered chatbots, and automated workflows to enhance customer engagement. It provides a unified inbox for teams to handle queries across web, mobile, and email, with deep customer data insights for personalization. Businesses use it to resolve issues quickly, proactively engage users, and integrate with CRMs and helpdesks for seamless support operations.

Zendesk Chat is a robust live chat platform that enables real-time customer engagement on websites and apps through customizable widgets and proactive messaging. It integrates seamlessly with the broader Zendesk Suite, allowing chats to transition into tickets, automate responses with bots, and provide agents with visitor insights and productivity tools. Designed for scaling support teams, it offers advanced analytics, mobile apps, and multi-channel unification to enhance customer service efficiency.

LiveChat is a robust live chat platform that enables real-time customer engagement on websites and mobile apps, helping businesses provide instant support and boost conversions. It offers features like proactive messaging, visitor tracking, canned responses, and seamless integrations with CRMs, helpdesks, and e-commerce tools. Advanced analytics and reporting allow teams to monitor performance and optimize support strategies effectively.

Drift is a conversational platform offering live chat software with AI-powered chatbots for real-time visitor engagement, lead qualification, and customer support. It features automated playbooks, deep CRM integrations, and analytics to personalize interactions and drive conversations. While optimized for sales and marketing, it supports customer service through proactive messaging and self-service bots.

HubSpot Chat is a live chat tool integrated into the HubSpot CRM ecosystem, allowing businesses to engage visitors in real-time on their websites through proactive messaging and AI-powered chatbots. It routes conversations to the appropriate sales or support reps based on CRM data, automatically logging chats as tickets, contacts, or deals. This solution excels in unifying customer support with marketing and sales workflows, providing a seamless omnichannel experience.

Freshchat is a customer engagement platform from Freshworks that provides live chat software for websites and mobile apps, enabling real-time conversations with AI-powered chatbots and automation. It offers a unified inbox for team collaboration, omnichannel support including WhatsApp and email, and customizable chat widgets. The tool excels in scaling support operations with analytics, bots, and integrations to streamline issue resolution and boost customer satisfaction.

Tidio is a versatile live chat software platform that integrates AI-powered chatbots, real-time messaging, and automation tools to streamline customer support on websites. It enables businesses to engage visitors instantly, automate routine inquiries with chat flows and Lyro AI, and track user behavior for personalized interactions. Primarily targeted at e-commerce and small to medium businesses, Tidio offers seamless integrations with platforms like Shopify, WordPress, and Facebook Messenger.

Crisp is a customer messaging platform offering live chat, automated chatbots, and a unified inbox for handling support across websites, email, and social channels like Facebook Messenger and WhatsApp. It enables teams to engage visitors in real-time, automate routine queries, and track interactions to improve customer service efficiency. With mobile apps and extensive integrations, it's built for small to medium businesses seeking affordable multichannel support.

Olark is a longstanding live chat software that provides real-time customer engagement through customizable chat widgets on websites. It supports features like visitor tracking, chat routing to operator groups, mobile apps for agents, and integrations with CRMs such as Salesforce and HubSpot. Businesses use it for proactive support, sending transcripts via email, and basic analytics to improve response times and customer satisfaction.

JivoChat is an omnichannel live chat platform that allows businesses to communicate with customers via website widgets, mobile apps, email, and social channels like WhatsApp, Facebook Messenger, and Telegram. It provides tools such as proactive chat invitations, chatbots for automation, visitor tracking, and CRM integrations to enhance customer support efficiency. The software supports unlimited chats on its free plan and scales with paid tiers for advanced features like reporting and custom bots.