Quick Overview
- 1#1: Mark43 - Cloud-native CAD, RMS, and analytics platform designed for modern law enforcement case management and operations.
- 2#2: Axon Records - Integrated records management system that seamlessly connects case data with body camera footage and digital evidence.
- 3#3: Tyler Technologies New World RMS - Comprehensive public safety suite offering robust records management, CAD integration, and reporting for law enforcement.
- 4#4: CentralSquare RMS - Unified platform providing records management, CAD, mobile access, and analytics tailored for police departments.
- 5#5: Motorola Solutions CommandCentral Records - Cloud-based records management solution with advanced search, workflows, and integration for law enforcement cases.
- 6#6: Hexagon RMS - Scalable records management system integrated with CAD, field reporting, and intelligence tools for public safety.
- 7#7: CaseClosed - End-to-end investigative case management software supporting evidence tracking, collaboration, and reporting.
- 8#8: CrimeStar - Modular RMS for case tracking, property/evidence management, and NCIC interfacing in smaller agencies.
- 9#9: Omnigo - Cloud-based incident and case management platform with customizable workflows for law enforcement.
- 10#10: EvidenceOnQ - Digital evidence and case management system focused on secure storage, sharing, and chain-of-custody tracking.
Tools were selected and ranked based on key metrics including feature robustness, ease of integration, user-friendliness, and long-term value, ensuring alignment with the diverse needs of local, state, and federal law enforcement entities.
Comparison Table
Efficient case management is critical for law enforcement operations, and this comparison table highlights leading tools like Mark43, Axon Records, Tyler Technologies New World RMS, CentralSquare RMS, and Motorola Solutions CommandCentral Records. Readers will discover key features, strengths, and best-use scenarios for each platform, helping them identify the right fit for their needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Mark43 Cloud-native CAD, RMS, and analytics platform designed for modern law enforcement case management and operations. | enterprise | 9.6/10 | 9.8/10 | 9.2/10 | 9.1/10 |
| 2 | Axon Records Integrated records management system that seamlessly connects case data with body camera footage and digital evidence. | enterprise | 9.2/10 | 9.5/10 | 8.7/10 | 8.8/10 |
| 3 | Tyler Technologies New World RMS Comprehensive public safety suite offering robust records management, CAD integration, and reporting for law enforcement. | enterprise | 8.6/10 | 9.1/10 | 7.4/10 | 8.2/10 |
| 4 | CentralSquare RMS Unified platform providing records management, CAD, mobile access, and analytics tailored for police departments. | enterprise | 8.2/10 | 8.7/10 | 7.4/10 | 7.9/10 |
| 5 | Motorola Solutions CommandCentral Records Cloud-based records management solution with advanced search, workflows, and integration for law enforcement cases. | enterprise | 8.4/10 | 9.2/10 | 7.8/10 | 8.0/10 |
| 6 | Hexagon RMS Scalable records management system integrated with CAD, field reporting, and intelligence tools for public safety. | enterprise | 8.2/10 | 8.7/10 | 7.6/10 | 7.9/10 |
| 7 | CaseClosed End-to-end investigative case management software supporting evidence tracking, collaboration, and reporting. | specialized | 8.1/10 | 8.7/10 | 7.9/10 | 7.8/10 |
| 8 | CrimeStar Modular RMS for case tracking, property/evidence management, and NCIC interfacing in smaller agencies. | enterprise | 7.4/10 | 8.2/10 | 6.1/10 | 7.5/10 |
| 9 | Omnigo Cloud-based incident and case management platform with customizable workflows for law enforcement. | enterprise | 8.2/10 | 8.7/10 | 7.9/10 | 7.8/10 |
| 10 | EvidenceOnQ Digital evidence and case management system focused on secure storage, sharing, and chain-of-custody tracking. | specialized | 7.8/10 | 8.5/10 | 7.5/10 | 7.2/10 |
Cloud-native CAD, RMS, and analytics platform designed for modern law enforcement case management and operations.
Integrated records management system that seamlessly connects case data with body camera footage and digital evidence.
Comprehensive public safety suite offering robust records management, CAD integration, and reporting for law enforcement.
Unified platform providing records management, CAD, mobile access, and analytics tailored for police departments.
Cloud-based records management solution with advanced search, workflows, and integration for law enforcement cases.
Scalable records management system integrated with CAD, field reporting, and intelligence tools for public safety.
End-to-end investigative case management software supporting evidence tracking, collaboration, and reporting.
Modular RMS for case tracking, property/evidence management, and NCIC interfacing in smaller agencies.
Cloud-based incident and case management platform with customizable workflows for law enforcement.
Digital evidence and case management system focused on secure storage, sharing, and chain-of-custody tracking.
Mark43
enterpriseCloud-native CAD, RMS, and analytics platform designed for modern law enforcement case management and operations.
Cloud-native unified data platform that eliminates legacy silos, enabling real-time integration across dispatch, records, and analytics
Mark43 is a cloud-native public safety platform specializing in Computer-AI ded Dispatch (CAD), Records Management System (RMS), and comprehensive case management for law enforcement agencies. It streamlines incident reporting, evidence tracking, investigations, and analytics with seamless mobile apps and real-time data integration. Designed for modern policing, it supports large-scale operations with NG911 readiness and AI-driven insights to enhance efficiency and officer safety.
Pros
- Unified platform integrates CAD, RMS, JMS, and analytics for end-to-end case management
- Advanced mobile apps enable field reporting and real-time collaboration
- Scalable cloud architecture with strong security and AI-powered insights
Cons
- High implementation costs and setup time for large deployments
- Pricing may be prohibitive for small agencies
- Occasional learning curve for legacy system migrants
Best For
Enterprise-level law enforcement agencies requiring a scalable, integrated platform for high-volume case management and data-driven operations.
Pricing
Custom enterprise subscription pricing, often starting at $100,000+ annually based on agency size, users, and modules.
Axon Records
enterpriseIntegrated records management system that seamlessly connects case data with body camera footage and digital evidence.
Automatic, AI-assisted syncing and redaction of body camera footage directly into case files
Axon Records is a cloud-based Records Management System (RMS) tailored for law enforcement agencies, enabling efficient case management, incident reporting, and digital evidence handling. It integrates seamlessly with Axon's ecosystem, including body-worn cameras and Evidence.com, to automate workflows like footage upload and redaction. The platform supports NIBRS reporting, CAD integration, and compliance with CJIS standards, making it a modern solution for digital-first policing.
Pros
- Deep integration with Axon body cameras and Evidence platform for automated evidence management
- Robust automation for reporting, workflows, and CJIS-compliant auditing
- Scalable cloud infrastructure with strong mobile access for field officers
Cons
- Pricing can be steep for smaller agencies without full Axon ecosystem
- Customization options are somewhat limited compared to legacy on-premise RMS
- Steeper learning curve for agencies transitioning from traditional systems
Best For
Mid-to-large law enforcement agencies already using Axon hardware and seeking an integrated, cloud-native solution for evidence-centric case management.
Pricing
Custom enterprise subscription pricing based on agency size, users, and modules; typically $50-150 per officer/month with volume discounts.
Tyler Technologies New World RMS
enterpriseComprehensive public safety suite offering robust records management, CAD integration, and reporting for law enforcement.
Seamless integration across Tyler's public safety suite, unifying RMS, CAD, JMS, and court systems for end-to-end workflow automation.
Tyler Technologies' New World RMS is a robust records management system (RMS) tailored for law enforcement agencies, enabling efficient management of incidents, cases, arrests, evidence, and property. It streamlines workflows from dispatch to court with features like automated reporting, analytics dashboards, and mobile field reporting. The platform supports both on-premise and cloud deployments, integrating seamlessly with Tyler's broader public safety suite including CAD and jail management.
Pros
- Comprehensive incident and case management with advanced reporting and analytics
- Strong integrations with CAD, JMS, and other Tyler public safety tools
- Scalable for agencies of various sizes with reliable uptime and support
Cons
- Steep learning curve and complex interface requiring extensive training
- High implementation and customization costs
- Slower adaptation to modern mobile-first features compared to newer SaaS competitors
Best For
Mid-to-large law enforcement agencies needing an integrated, enterprise-grade RMS with deep public safety ecosystem connectivity.
Pricing
Custom enterprise pricing; typically $100,000+ annually for mid-sized agencies, including implementation fees and SaaS subscriptions.
CentralSquare RMS
enterpriseUnified platform providing records management, CAD, mobile access, and analytics tailored for police departments.
Unified Public Safety Suite integration that connects RMS with CAD, JMS, and analytics for real-time, cross-system data flow.
CentralSquare RMS is a robust records management system tailored for law enforcement agencies, enabling efficient handling of incidents, investigations, arrests, warrants, and evidence tracking. It offers seamless integration with CAD, dispatch, jail management, and analytics tools for a unified public safety ecosystem. The platform supports mobile access, automated reporting, and compliance with NIBRS and state standards, making it suitable for agencies of varying sizes.
Pros
- Comprehensive integration with CAD, JMS, and other public safety modules
- Advanced reporting and analytics for NIBRS compliance and data-driven decisions
- Scalable architecture supporting agencies from small departments to large enterprises
Cons
- Steep learning curve and complex initial setup
- High upfront implementation and customization costs
- Occasional reports of slower customer support response times
Best For
Mid-to-large law enforcement agencies needing a fully integrated public safety platform with strong enterprise scalability.
Pricing
Quote-based pricing, typically starting at $50,000+ annually for mid-sized agencies, scaling with users, modules, and deployment size.
Motorola Solutions CommandCentral Records
enterpriseCloud-based records management solution with advanced search, workflows, and integration for law enforcement cases.
Unified integration with CommandCentral video and evidence management for automated attachment and redaction of body cam footage directly into case files
Motorola Solutions CommandCentral Records is a comprehensive records management system (RMS) tailored for law enforcement, automating incident reporting, case management, and evidence tracking from intake to closure. It supports mobile report writing, workflow automation, and advanced analytics for crime trend analysis. Deep integration with Motorola's ecosystem, including body cameras and dispatch systems, enables seamless data sharing across public safety operations.
Pros
- Seamless integration with Motorola's public safety suite including video and dispatch
- Robust compliance tools and audit trails for NIJ standards
- Scalable for enterprise-level agencies with strong analytics
Cons
- High implementation and subscription costs
- Steep learning curve for non-technical users
- Vendor lock-in limits third-party integrations
Best For
Mid-to-large law enforcement agencies already invested in Motorola hardware and seeking an end-to-end public safety platform.
Pricing
Custom enterprise pricing via quote; typically annual SaaS subscriptions starting at $50,000+ based on agency size and modules.
Hexagon RMS
enterpriseScalable records management system integrated with CAD, field reporting, and intelligence tools for public safety.
Geospatial intelligence integration for location-based case mapping and predictive analytics
Hexagon RMS is a robust records management system tailored for law enforcement, enabling efficient handling of incidents, investigations, and case files from a centralized platform. It integrates seamlessly with CAD systems, mobile apps, and geospatial tools to provide real-time data access and analytics. Designed for agencies of all sizes, it supports evidence management, reporting, and compliance with standards like NIEM.
Pros
- Strong integration with CAD, GIS, and Hexagon's public safety suite
- Advanced analytics and customizable reporting tools
- Scalable architecture supporting high-volume agencies
Cons
- Complex initial setup and customization process
- Steep learning curve for non-technical users
- Premium pricing may deter smaller departments
Best For
Mid-to-large law enforcement agencies needing integrated geospatial and multi-system case management.
Pricing
Enterprise subscription model with custom pricing based on agency size and modules; typically starts at $50-100 per user/month plus implementation fees.
CaseClosed
specializedEnd-to-end investigative case management software supporting evidence tracking, collaboration, and reporting.
Integrated Digital Evidence Vault with AI-assisted redaction and automated chain-of-custody enforcement
CaseClosed by Saltus Technologies is a comprehensive law enforcement case management software designed to streamline investigations from intake to closure. It offers robust tools for managing cases, digital evidence, reports, and workflows, with strong support for chain-of-custody tracking and CJIS compliance. The platform integrates with RMS, CAD systems, and body-worn cameras, enabling efficient data sharing and audit trails across agencies.
Pros
- Advanced digital evidence management with secure storage and redaction tools
- Highly customizable workflows and reporting for investigative needs
- Strong compliance features including CJIS and audit logging
Cons
- User interface feels somewhat dated compared to modern SaaS alternatives
- Lengthy implementation and training process
- Pricing lacks transparency without a custom quote
Best For
Mid-sized law enforcement agencies needing robust digital evidence handling integrated with case management.
Pricing
Custom pricing based on agency size, users, and deployment (cloud or on-premise); typically starts at $50-100 per user/month with enterprise quotes required.
CrimeStar
enterpriseModular RMS for case tracking, property/evidence management, and NCIC interfacing in smaller agencies.
Advanced Pawn and Property Room Management with automated ticketing and CJIS-compliant tracking
CrimeStar is a veteran on-premise law enforcement software suite offering Records Management System (RMS), Computer-AI ded Dispatch (CAD), jail management, and property/evidence tracking for small to mid-sized agencies. It streamlines case intake, incident reporting, arrests, and NCIC interfacing with robust customization via Crystal Reports. While reliable for core operations, its Windows-based architecture lacks modern cloud scalability.
Pros
- Comprehensive modules including CAD, RMS, and property management
- Highly customizable reporting with Crystal Reports engine
- Proven NCIC integration and CJIS compliance for secure data handling
Cons
- Outdated graphical interface feels clunky compared to web-based rivals
- On-premise deployment requires IT maintenance and no cloud option
- Steep learning curve due to legacy design and extensive configuration
Best For
Small to medium law enforcement agencies needing a customizable, battle-tested on-premise RMS without cloud dependencies.
Pricing
Quote-based pricing starting around $25,000 for basic RMS setups, scaling with modules, users, and customizations; annual maintenance ~15-20%.
Omnigo
enterpriseCloud-based incident and case management platform with customizable workflows for law enforcement.
Unified Omni platform connecting case management with dispatch, records, and community engagement for end-to-end public safety operations
Omnigo is a comprehensive public safety software platform offering robust law enforcement case management through its Records Management System (RMS) and integrated modules. It handles incident reporting, investigations, evidence tracking, workflows, and analytics, with seamless connections to CAD, jail management, and community policing tools. Designed for agencies of all sizes, it emphasizes mobile access, compliance reporting (e.g., NIBRS), and operational efficiency to streamline case lifecycles from intake to closure.
Pros
- Deep integration across RMS, CAD, evidence, and analytics for unified workflows
- Strong mobile apps enabling field reporting and real-time case updates
- Customizable dashboards and NIBRS-compliant reporting tools
Cons
- Pricing lacks transparency with custom quotes only
- Steep learning curve and lengthy implementation for full suite
- Limited scalability for very small departments without overkill
Best For
Mid-sized law enforcement agencies requiring an integrated public safety platform beyond basic case management.
Pricing
Custom quote-based SaaS pricing; typically $50-150 per user/month depending on modules, agency size, and deployment.
EvidenceOnQ
specializedDigital evidence and case management system focused on secure storage, sharing, and chain-of-custody tracking.
Barcode-based tracking that bridges physical and digital evidence in a unified chain-of-custody system
EvidenceOnQ is a cloud-based digital evidence management system designed specifically for law enforcement and public safety agencies. It enables secure storage, organization, and sharing of multimedia evidence including body-worn camera videos, photos, audio, and documents, with robust chain-of-custody tracking and audit trails. The platform supports case building by linking evidence to investigations, offering redaction tools, annotations, and secure sharing with prosecutors and courts to ensure compliance and efficiency.
Pros
- Comprehensive chain-of-custody and audit logging for compliance
- Powerful AI-assisted redaction and annotation tools
- Seamless integrations with body cams, dash cams, and RMS systems
Cons
- Pricing can be steep for small agencies
- Requires strong internet connectivity for cloud access
- Less emphasis on full case management workflows compared to dedicated RMS
Best For
Mid-sized law enforcement agencies prioritizing secure digital evidence handling and compliance over comprehensive records management.
Pricing
Custom subscription pricing based on users, storage volume, and agency size; typically starts at $10,000+ annually for mid-tier plans—contact for quote.
Conclusion
The reviewed law enforcement case management tools provide essential support for modern operations, with Mark43 leading as the top choice for its robust cloud-native CAD, RMS, and analytics platform that streamlines end-to-end case management. Axon Records stands out as a strong alternative, seamlessly integrating case data with body camera footage and digital evidence, while Tyler Technologies New World RMS excels with its comprehensive public safety suite and advanced reporting. Each tool addresses distinct needs, making the selection a matter of aligning requirements with specific strengths.
To enhance case management efficiency and scale, we encourage readers to explore Mark43, the leading solution that sets the standard for integrated and agile operations in law enforcement
Tools Reviewed
All tools were independently evaluated for this comparison