Quick Overview
- 1#1: HubSpot CRM - Free all-in-one CRM for managing contacts, deals, tasks, email tracking, and sales pipelines with unlimited users.
- 2#2: Zoho CRM - Comprehensive free CRM edition for up to 3 users offering sales automation, workflows, analytics, and multi-channel support.
- 3#3: Bitrix24 - Free collaborative platform with unlimited users providing CRM, project management, telephony, and team communication tools.
- 4#4: Freshsales - AI-powered free CRM for up to 3 users with visual sales pipelines, lead scoring, email integration, and Freddy AI assistant.
- 5#5: Agile CRM - Free all-in-one CRM for up to 10 users and 1,000 contacts including marketing automation, sales enablement, and helpdesk.
- 6#6: Capsule - Simple free CRM for up to 2 users and 250 contacts focused on contact management, sales tracking, and task automation.
- 7#7: Vtiger CRM - Open-source self-hosted CRM with sales, marketing, support modules, inventory, and project management features.
- 8#8: SuiteCRM - 100% open-source CRM forked from SugarCRM offering sales automation, marketing campaigns, customer support, and reporting.
- 9#9: EspoCRM - Flexible open-source CRM with entity management, workflows, calendars, email integration, and extensive customization options.
- 10#10: Odoo CRM - Free community edition of modular open-source ERP system with powerful CRM for lead tracking, pipelines, and VoIP integration.
We ranked these tools by evaluating core functionality, user-friendliness, scalability, and overall value, ensuring they deliver robust features like contact management, automation, and reporting to meet diverse business needs effectively.
Comparison Table
This comparison table explores popular free CRM software tools, including HubSpot CRM, Zoho CRM, Bitrix24, Freshsales, Agile CRM, and additional options, to guide readers in selecting solutions tailored to their business needs. It outlines key features, usability aspects, integration strengths, and unique benefits, helping users evaluate which tool best streamlines customer management workflows.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | HubSpot CRM Free all-in-one CRM for managing contacts, deals, tasks, email tracking, and sales pipelines with unlimited users. | enterprise | 9.6/10 | 9.2/10 | 9.7/10 | 10/10 |
| 2 | Zoho CRM Comprehensive free CRM edition for up to 3 users offering sales automation, workflows, analytics, and multi-channel support. | enterprise | 8.3/10 | 7.8/10 | 9.1/10 | 9.5/10 |
| 3 | Bitrix24 Free collaborative platform with unlimited users providing CRM, project management, telephony, and team communication tools. | enterprise | 8.1/10 | 8.7/10 | 6.9/10 | 9.4/10 |
| 4 | Freshsales AI-powered free CRM for up to 3 users with visual sales pipelines, lead scoring, email integration, and Freddy AI assistant. | enterprise | 7.8/10 | 7.2/10 | 8.9/10 | 9.2/10 |
| 5 | Agile CRM Free all-in-one CRM for up to 10 users and 1,000 contacts including marketing automation, sales enablement, and helpdesk. | enterprise | 8.1/10 | 7.7/10 | 8.4/10 | 9.3/10 |
| 6 | Capsule Simple free CRM for up to 2 users and 250 contacts focused on contact management, sales tracking, and task automation. | enterprise | 7.8/10 | 7.2/10 | 8.9/10 | 9.4/10 |
| 7 | Vtiger CRM Open-source self-hosted CRM with sales, marketing, support modules, inventory, and project management features. | enterprise | 7.4/10 | 8.2/10 | 6.5/10 | 9.1/10 |
| 8 | SuiteCRM 100% open-source CRM forked from SugarCRM offering sales automation, marketing campaigns, customer support, and reporting. | enterprise | 8.4/10 | 9.2/10 | 7.1/10 | 10/10 |
| 9 | EspoCRM Flexible open-source CRM with entity management, workflows, calendars, email integration, and extensive customization options. | enterprise | 8.2/10 | 8.5/10 | 7.5/10 | 9.5/10 |
| 10 | Odoo CRM Free community edition of modular open-source ERP system with powerful CRM for lead tracking, pipelines, and VoIP integration. | enterprise | 8.3/10 | 9.1/10 | 7.6/10 | 9.4/10 |
Free all-in-one CRM for managing contacts, deals, tasks, email tracking, and sales pipelines with unlimited users.
Comprehensive free CRM edition for up to 3 users offering sales automation, workflows, analytics, and multi-channel support.
Free collaborative platform with unlimited users providing CRM, project management, telephony, and team communication tools.
AI-powered free CRM for up to 3 users with visual sales pipelines, lead scoring, email integration, and Freddy AI assistant.
Free all-in-one CRM for up to 10 users and 1,000 contacts including marketing automation, sales enablement, and helpdesk.
Simple free CRM for up to 2 users and 250 contacts focused on contact management, sales tracking, and task automation.
Open-source self-hosted CRM with sales, marketing, support modules, inventory, and project management features.
100% open-source CRM forked from SugarCRM offering sales automation, marketing campaigns, customer support, and reporting.
Flexible open-source CRM with entity management, workflows, calendars, email integration, and extensive customization options.
Free community edition of modular open-source ERP system with powerful CRM for lead tracking, pipelines, and VoIP integration.
HubSpot CRM
enterpriseFree all-in-one CRM for managing contacts, deals, tasks, email tracking, and sales pipelines with unlimited users.
Built-in email tracking and sequences with open/click insights, free and integrated directly into the CRM
HubSpot CRM is a robust, entirely free customer relationship management platform designed for managing contacts, tracking deals, and automating sales pipelines. It includes essential tools like email tracking, task management, live chat, and meeting scheduling, all accessible without any cost. As the core of HubSpot's ecosystem, it seamlessly scales to paid marketing and sales hubs for growing needs, making it a top choice for free CRM users.
Pros
- Completely free core CRM with unlimited users and contacts
- Intuitive drag-and-drop interface and mobile app
- Seamless integrations with 1,000+ apps including Gmail and Outlook
Cons
- Advanced reporting and automation locked behind paid tiers
- Limited custom reporting and file storage in free version
- Some enterprise features unavailable without upgrades
Best For
Small businesses, startups, and sales teams seeking a powerful, scalable free CRM without user limits.
Pricing
Free forever for core CRM; paid add-ons (Marketing/Sales/Service Hubs) start at $20/user/month.
Zoho CRM
enterpriseComprehensive free CRM edition for up to 3 users offering sales automation, workflows, analytics, and multi-channel support.
Unlimited customer records even on the free plan
Zoho CRM is a comprehensive customer relationship management platform offering a free edition tailored for small teams and startups. It enables users to manage leads, contacts, accounts, deals, tasks, and events with basic automation, email integration, and reporting tools. The free plan supports up to three users and scales seamlessly into paid tiers for growing businesses.
Pros
- Completely free for up to 3 users with unlimited records
- Intuitive interface and mobile app
- Strong integration with email and Zoho apps
Cons
- Limited to 3 users and basic features only
- No advanced automation or custom modules
- Storage capped at 10MB per organization
Best For
Small teams or solo entrepreneurs seeking a no-cost, straightforward CRM for basic sales pipeline management.
Pricing
Free for up to 3 users; paid plans start at $14/user/month (billed annually).
Bitrix24
enterpriseFree collaborative platform with unlimited users providing CRM, project management, telephony, and team communication tools.
Integrated visual deal pipelines with drag-and-drop and built-in telephony for direct CRM calls
Bitrix24 is an all-in-one online workspace platform that provides robust CRM capabilities alongside task management, team collaboration, and communication tools. The free version offers unlimited users with essential CRM features like lead management, deal pipelines, contact databases, and automation workflows, making it suitable for small teams starting out. While packed with functionality, it emphasizes scalability from free to enterprise levels without vendor lock-in.
Pros
- Unlimited users on the free plan
- Comprehensive CRM with pipelines, automation, and invoicing
- Strong integration with telephony and collaboration tools
Cons
- Steep learning curve due to feature density
- Limited 5GB storage on free tier
- Cluttered interface that can overwhelm beginners
Best For
Small teams and startups needing a free, feature-rich CRM combined with project management and communication in one platform.
Pricing
Free plan forever with unlimited users and 5GB storage; paid plans start at $49/month for 5 users with 24GB storage and advanced features.
Freshsales
enterpriseAI-powered free CRM for up to 3 users with visual sales pipelines, lead scoring, email integration, and Freddy AI assistant.
Visual sales pipeline with real-time deal tracking and drag-and-drop customization
Freshsales, from Freshworks, is a CRM platform designed to help sales teams manage leads, track deals, and nurture customer relationships through an intuitive interface. The free version offers core features like contact and deal management, email tracking, visual pipelines, and basic reporting for up to 3 users. It's ideal for small teams starting out, with seamless scalability to paid plans for advanced automation and AI insights.
Pros
- Completely free for up to 3 users with no time limit
- Intuitive drag-and-drop interface and quick setup
- Includes built-in email tracking and mobile app
Cons
- Limited to 3 users and basic features only
- No custom fields, advanced automations, or detailed reporting in free plan
- Storage capped at 1GB and 1,000 emails per month
Best For
Solo entrepreneurs or tiny teams needing a simple, no-cost CRM for basic sales tracking without steep learning curves.
Pricing
Free plan for up to 3 users; paid plans start at $9/user/month (billed annually) for Growth tier with more features.
Agile CRM
enterpriseFree all-in-one CRM for up to 10 users and 1,000 contacts including marketing automation, sales enablement, and helpdesk.
Free built-in telephony with local numbers and calling credits
Agile CRM is an all-in-one platform combining sales, marketing, and service automation tools for small businesses. It provides contact management, deal pipelines, email campaigns, task automation, and basic telephony in its free tier. Ideal for teams needing an integrated CRM without initial costs, though advanced features require upgrades.
Pros
- Generous free plan for up to 10 users and 1,000 contacts
- Integrated marketing automation and telephony at no extra cost
- Intuitive interface with mobile app support
Cons
- Limited storage (50MB) and contacts on free plan
- Advanced reporting and customizations locked behind paid tiers
- Occasional performance lags with larger datasets
Best For
Small startups or solopreneurs seeking a free, all-in-one CRM with marketing and sales tools.
Pricing
Free forever for up to 10 users and 1,000 contacts; paid Starter plan at $9/user/month (billed annually).
Capsule
enterpriseSimple free CRM for up to 2 users and 250 contacts focused on contact management, sales tracking, and task automation.
Unlimited customizable sales pipelines available even on the free plan
Capsule CRM is a simple, cloud-based customer relationship management tool tailored for small businesses and teams. Its free plan supports up to 250 contacts and 2 users, enabling basic contact management, sales pipeline tracking, task assignments, and simple reporting. The software prioritizes ease of use with a clean interface and unlimited customizable pipelines, making it suitable for startups on a budget.
Pros
- Generous free plan with no credit card required
- Intuitive and clean user interface
- Unlimited customizable sales pipelines
Cons
- Limited to 250 contacts and 2 users on free tier
- No custom fields or advanced automation in free plan
- Basic integrations and reporting capabilities
Best For
Solo entrepreneurs or tiny teams needing a straightforward, cost-free CRM for basic contact and sales tracking.
Pricing
Free plan for up to 250 contacts and 2 users; paid plans start at $18/user/month (billed annually).
Vtiger CRM
enterpriseOpen-source self-hosted CRM with sales, marketing, support modules, inventory, and project management features.
Built-in inventory and project management integrated with core CRM functions
Vtiger CRM is an open-source customer relationship management platform available for free self-hosting via its community edition at vtiger.com. It provides comprehensive tools for sales automation, marketing campaigns, customer support, inventory management, and project tracking all in one suite. Ideal for small teams, it supports lead management, contact tracking, deal pipelines, and customizable workflows without any upfront licensing costs.
Pros
- Completely free open-source edition with no user limits
- Rich feature set including sales, marketing, support, and inventory
- Highly customizable modules and workflows
Cons
- Requires technical setup for self-hosting on your server
- Outdated interface compared to modern cloud CRMs
- No official support or mobile app in free version
Best For
Small businesses and tech-savvy teams needing a customizable, self-hosted CRM without ongoing subscription costs.
Pricing
Free open-source self-hosted edition; optional paid cloud plans from $12/user/month.
SuiteCRM
enterprise100% open-source CRM forked from SugarCRM offering sales automation, marketing campaigns, customer support, and reporting.
Studio no-code customization tool for tailoring the CRM to specific business needs without programming
SuiteCRM is a robust, open-source CRM platform forked from SugarCRM Community Edition, designed for managing sales pipelines, customer relationships, marketing campaigns, and support cases. It offers comprehensive modules for leads, contacts, accounts, opportunities, quotes, and more, with powerful customization tools like Studio for no-code modifications and a module loader for extensions. As a self-hosted solution, it provides full data ownership and scalability without recurring fees, making it ideal for cost-conscious organizations.
Pros
- Completely free and open-source with no licensing costs
- Highly customizable via Studio and thousands of community modules
- Enterprise-grade features like workflow automation and reporting
Cons
- Requires self-hosting and server management skills
- Dated user interface compared to modern SaaS alternatives
- Relies on community forums for support rather than official channels
Best For
Technical teams or small to medium businesses seeking a powerful, customizable CRM without subscription fees.
Pricing
100% free open-source software; optional paid hosting or support via partners.
EspoCRM
enterpriseFlexible open-source CRM with entity management, workflows, calendars, email integration, and extensive customization options.
Entity Manager for creating custom modules, fields, and relationships without coding
EspoCRM is a powerful open-source CRM platform available as a free community edition, enabling self-hosted management of contacts, leads, opportunities, accounts, tasks, calendars, emails, and sales pipelines. It offers extensive customization options like custom entities, fields, layouts, workflows, and reporting without requiring coding skills. Ideal for users wanting full control over their data, it supports integrations and extensions via a marketplace, though advanced features may need paid upgrades.
Pros
- Completely free open-source community edition with no user limits
- Highly customizable with entity manager, layouts, and formula scripting
- Strong feature set including automation, reporting, and integrations
Cons
- Self-hosting requires server setup and technical knowledge
- Community support only; professional help is paid
- Responsive web interface but no native mobile app in free version
Best For
Small to medium businesses or tech-savvy teams needing a flexible, self-hosted CRM with full data ownership.
Pricing
Free open-source community edition (self-hosted); paid cloud hosting from $15/user/month and professional editions from $25/user/month.
Odoo CRM
enterpriseFree community edition of modular open-source ERP system with powerful CRM for lead tracking, pipelines, and VoIP integration.
Modular app ecosystem for effortless integration of CRM with accounting, inventory, and eCommerce without third-party tools
Odoo CRM is an open-source module within the comprehensive Odoo ERP suite, providing robust tools for lead management, sales pipelines, and customer tracking. It excels in customization and integration with other business apps like sales, invoicing, and marketing, all accessible in the free Community Edition. Ideal for self-hosting or Odoo's cloud with a free one-app plan, it supports growing businesses without upfront costs but may require technical setup.
Pros
- Highly customizable open-source platform
- Seamless integration with full ERP suite
- Free forever for core CRM functionality
Cons
- Steep learning curve for beginners
- Self-hosting requires technical expertise
- Advanced features locked behind paid Enterprise edition
Best For
Small to medium-sized businesses seeking a scalable, integrated CRM that can grow into a full business management system.
Pricing
Free Community Edition (self-hosted or one-app cloud); Enterprise plans start at €24/user/month for additional apps and support.
Conclusion
Our review of 10 free CRM tools highlights each platform's unique strengths, from HubSpot's comprehensive all-in-one suite with unlimited users to specialized options like Zoho's user-centric automation and Bitrix24's collaborative focus. The top choice, HubSpot CRM, stands out for its versatility, while Zoho and Bitrix24 offer exceptional alternatives tailored to specific needs such as small team scalability or multi-functional collaboration.
Don't miss out—start with the top-ranked HubSpot CRM today, and unlock free tools for managing contacts, deals, and sales pipelines to streamline your processes and grow your business.
Tools Reviewed
All tools were independently evaluated for this comparison