Quick Overview
- 1#1: ServiceNow - Enterprise IT service management platform with advanced ITIL-compliant change management, including risk assessment, CAB workflows, and automation.
- 2#2: Jira Service Management - Agile ITSM solution integrating ITIL change management processes with Jira's issue tracking and DevOps pipelines.
- 3#3: BMC Helix ITSM - AI-powered service management suite delivering end-to-end ITIL change enablement with predictive intelligence and low-code customization.
- 4#4: Freshservice - User-friendly ITSM tool providing ITIL-aligned change management with asset tracking, approvals, and real-time collaboration.
- 5#5: ManageEngine ServiceDesk Plus - Comprehensive ITSM software offering robust ITIL change management, CMDB integration, and cost-effective scalability.
- 6#6: Ivanti Service Manager - Flexible service desk platform supporting ITIL change management with workflow automation and service catalog integration.
- 7#7: SysAI d - AI-enhanced ITSM solution streamlining ITIL change processes with self-service portals and analytics.
- 8#8: InvGate Service Desk - ITIL-focused ITSM platform with advanced change management features like impact analysis and post-implementation reviews.
- 9#9: HaloITSM - Pure ITSM software delivering customizable ITIL change management workflows and reporting dashboards.
- 10#10: TOPdesk - Service management tool with strong ITIL change management support, including planning, testing, and authorization modules.
Tools were ranked based on adherence to ITIL standards, depth of features (including risk assessment and automation), user-friendliness, and overall value to help organizations optimize change management processes effectively.
Comparison Table
This comparison table examines leading ITIL change management software, including ServiceNow, Jira Service Management, BMC Helix ITSM, Freshservice, ManageEngine ServiceDesk Plus, and more, to guide users in assessing options. Readers will discover key features, integration strengths, and usability factors to match tools with their specific organizational needs and workflow requirements.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | ServiceNow Enterprise IT service management platform with advanced ITIL-compliant change management, including risk assessment, CAB workflows, and automation. | enterprise | 9.6/10 | 9.8/10 | 8.2/10 | 8.5/10 |
| 2 | Jira Service Management Agile ITSM solution integrating ITIL change management processes with Jira's issue tracking and DevOps pipelines. | enterprise | 8.8/10 | 9.2/10 | 7.6/10 | 8.4/10 |
| 3 | BMC Helix ITSM AI-powered service management suite delivering end-to-end ITIL change enablement with predictive intelligence and low-code customization. | enterprise | 8.7/10 | 9.2/10 | 7.6/10 | 8.1/10 |
| 4 | Freshservice User-friendly ITSM tool providing ITIL-aligned change management with asset tracking, approvals, and real-time collaboration. | enterprise | 8.7/10 | 9.0/10 | 9.2/10 | 8.4/10 |
| 5 | ManageEngine ServiceDesk Plus Comprehensive ITSM software offering robust ITIL change management, CMDB integration, and cost-effective scalability. | enterprise | 8.2/10 | 8.5/10 | 7.6/10 | 8.8/10 |
| 6 | Ivanti Service Manager Flexible service desk platform supporting ITIL change management with workflow automation and service catalog integration. | enterprise | 8.1/10 | 8.5/10 | 7.4/10 | 7.9/10 |
| 7 | SysAI d AI-enhanced ITSM solution streamlining ITIL change processes with self-service portals and analytics. | enterprise | 7.8/10 | 8.2/10 | 7.9/10 | 7.5/10 |
| 8 | InvGate Service Desk ITIL-focused ITSM platform with advanced change management features like impact analysis and post-implementation reviews. | enterprise | 8.3/10 | 8.2/10 | 9.0/10 | 8.7/10 |
| 9 | HaloITSM Pure ITSM software delivering customizable ITIL change management workflows and reporting dashboards. | enterprise | 8.0/10 | 8.5/10 | 8.2/10 | 7.6/10 |
| 10 | TOPdesk Service management tool with strong ITIL change management support, including planning, testing, and authorization modules. | enterprise | 8.1/10 | 8.3/10 | 8.8/10 | 7.6/10 |
Enterprise IT service management platform with advanced ITIL-compliant change management, including risk assessment, CAB workflows, and automation.
Agile ITSM solution integrating ITIL change management processes with Jira's issue tracking and DevOps pipelines.
AI-powered service management suite delivering end-to-end ITIL change enablement with predictive intelligence and low-code customization.
User-friendly ITSM tool providing ITIL-aligned change management with asset tracking, approvals, and real-time collaboration.
Comprehensive ITSM software offering robust ITIL change management, CMDB integration, and cost-effective scalability.
Flexible service desk platform supporting ITIL change management with workflow automation and service catalog integration.
AI-enhanced ITSM solution streamlining ITIL change processes with self-service portals and analytics.
ITIL-focused ITSM platform with advanced change management features like impact analysis and post-implementation reviews.
Pure ITSM software delivering customizable ITIL change management workflows and reporting dashboards.
Service management tool with strong ITIL change management support, including planning, testing, and authorization modules.
ServiceNow
enterpriseEnterprise IT service management platform with advanced ITIL-compliant change management, including risk assessment, CAB workflows, and automation.
AI-powered Change Risk Assessment and Success Scorecard for proactive decision-making
ServiceNow is a leading cloud-based IT Service Management (ITSM) platform that excels in ITIL-compliant Change Management, enabling organizations to plan, assess risks, authorize, and implement changes through automated workflows and collaboration tools. It provides end-to-end visibility with features like Change Advisory Board (CAB) management, impact analysis, and post-implementation reviews to minimize disruptions and ensure compliance. The platform integrates seamlessly with incident, problem, and release management processes, leveraging AI for predictive insights and efficiency.
Pros
- Comprehensive ITIL-aligned workflows with automated risk assessment and CAB scheduling
- AI-driven Predictive Intelligence for change success prediction and anomaly detection
- Scalable integrations with CMDB, third-party tools, and enterprise systems for full visibility
Cons
- Steep learning curve and complex initial setup requiring skilled administrators
- High licensing and implementation costs unsuitable for small organizations
- Customization can lead to maintenance overhead in highly tailored environments
Best For
Large enterprises with complex IT operations needing robust, scalable ITIL Change Management.
Pricing
Custom enterprise subscription; typically $100-$250 per user/month depending on modules and scale (contact sales for quote).
Jira Service Management
enterpriseAgile ITSM solution integrating ITIL change management processes with Jira's issue tracking and DevOps pipelines.
Built-in change approval workflows with automated CAB scheduling, risk assessment calculators, and post-implementation review templates
Jira Service Management (JSM) is a powerful IT service management platform from Atlassian, built on the Jira foundation, that excels in supporting ITIL-compliant change management processes. It provides customizable workflows for change requests, risk assessments, approvals via Change Advisory Boards (CAB), implementation tracking, and post-change reviews. With deep integrations, automation rules, and CMDB capabilities through Atlassian Assets, JSM streamlines the entire change lifecycle for IT teams.
Pros
- Highly customizable workflows tailored to ITIL change management standards, including risk scoring and CAB integration
- Robust automation, scripting, and seamless integrations with Jira Software, Confluence, and third-party tools
- Advanced reporting, dashboards, and Assets CMDB for impact analysis and compliance tracking
Cons
- Steep learning curve due to Jira's complexity, requiring training for effective use
- Premium features locked behind higher-tier pricing, which can be costly for smaller teams
- Overwhelming interface and setup for simple change processes without customization expertise
Best For
Mid-to-large enterprises with complex IT environments needing scalable ITIL change management integrated with development and service desks.
Pricing
Free for up to 3 agents; Standard at $22.05/user/month, Premium at $44.10/user/month (billed annually).
BMC Helix ITSM
enterpriseAI-powered service management suite delivering end-to-end ITIL change enablement with predictive intelligence and low-code customization.
AI-powered Change Advisor that uses ML to predict change success rates and recommend approvals
BMC Helix ITSM is a cloud-native, AI-powered IT service management platform that provides comprehensive support for ITIL-compliant change management processes, including risk assessment, automated workflows, and Change Advisory Board (CAB) functionality. It enables organizations to model changes, predict impacts using machine learning, and integrate with DevOps pipelines for seamless deployment. The solution scales for enterprise environments, offering proactive analytics to reduce change-related incidents and downtime.
Pros
- Robust ITIL change management with AI-driven risk prediction and automation
- Highly customizable workflows and strong integration with CMDB and other ITSM modules
- Scalable for large enterprises with multi-tenant support and analytics dashboards
Cons
- Steep learning curve due to extensive customization options
- High cost makes it less accessible for SMBs
- Complex initial setup and configuration
Best For
Large enterprises with mature ITIL processes seeking advanced AI-enhanced change management.
Pricing
Quote-based enterprise licensing, typically $100-$200+ per user/month depending on modules and scale; contact sales for custom pricing.
Freshservice
enterpriseUser-friendly ITSM tool providing ITIL-aligned change management with asset tracking, approvals, and real-time collaboration.
Smart CAB portal with automated scheduling and collaborative decision-making tools
Freshservice is a cloud-based IT service management (ITSM) platform that provides robust ITIL-aligned change management capabilities, enabling IT teams to plan, assess, approve, and implement changes efficiently. It features automated workflows, risk and impact analysis, Change Advisory Board (CAB) scheduling, and post-implementation reviews to minimize disruptions. The tool integrates seamlessly with asset, incident, and release management for end-to-end visibility and compliance.
Pros
- Intuitive drag-and-drop workflow builder for customizing change processes
- Built-in risk assessment templates and automated approvals aligned with ITIL best practices
- Strong reporting and dashboards for change success metrics and compliance tracking
Cons
- Advanced customization requires higher-tier plans or scripting knowledge
- Limited native support for complex, enterprise-scale change models without integrations
- Reporting depth lags behind some enterprise competitors like ServiceNow
Best For
Mid-sized IT teams seeking an user-friendly, ITIL-compliant change management solution with quick setup and strong automation.
Pricing
Starts at $49/agent/month (billed annually) for Pro plan with full change management; Enterprise custom pricing for advanced features.
ManageEngine ServiceDesk Plus
enterpriseComprehensive ITSM software offering robust ITIL change management, CMDB integration, and cost-effective scalability.
Dedicated CAB portal for collaborative change approvals and real-time decision-making
ManageEngine ServiceDesk Plus is a comprehensive IT service management (ITSM) platform with robust ITIL-compliant Change Management capabilities, enabling streamlined handling of change requests from planning to post-implementation review. It supports standard, normal, and emergency changes through customizable workflows, risk assessment tools, and integration with its CMDB for impact analysis. The solution also facilitates Change Advisory Board (CAB) approvals and automated notifications, making it suitable for ITIL-aligned processes in mid-sized organizations.
Pros
- ITIL-compliant workflows with risk assessment and CAB support
- Seamless integration with CMDB and other ITSM modules like incident and asset management
- Scalable for growing teams with strong customization options
Cons
- User interface feels somewhat dated and cluttered
- Performance can lag with very large datasets or complex customizations
- Advanced reporting requires additional configuration or add-ons
Best For
Mid-sized IT teams seeking an affordable, integrated ITSM solution with solid ITIL Change Management without needing enterprise-level complexity.
Pricing
Free for up to 5 technicians; paid editions start at ~$10/technician/month (Standard) up to $50+/technician/month (Enterprise), billed annually.
Ivanti Service Manager
enterpriseFlexible service desk platform supporting ITIL change management with workflow automation and service catalog integration.
Real-time risk and impact assessment leveraging Ivanti's unified endpoint management and vulnerability data
Ivanti Service Manager is a comprehensive IT service management (ITSM) platform designed to align with ITIL best practices, offering robust tools for incident, problem, change, and release management. In the context of ITIL Change Management, it provides configurable workflows for change requests, risk assessments, CAB approvals, and post-implementation reviews, with strong integration to a CMDB for impact analysis. The solution emphasizes automation and analytics to reduce change-related incidents and improve compliance.
Pros
- Configurable workflows and automation streamline ITIL change processes effectively
- Deep integration with Ivanti's asset and endpoint management for accurate impact analysis
- Comprehensive reporting and analytics support compliance and continuous improvement
Cons
- Steep learning curve and complex initial setup for non-expert admins
- User interface feels dated compared to modern SaaS competitors
- Pricing is opaque and can be high for smaller organizations
Best For
Mid-to-large enterprises with existing Ivanti ecosystems needing integrated ITSM and asset management for ITIL-compliant change processes.
Pricing
Quote-based enterprise pricing; cloud subscriptions typically $60-120 per user/month depending on modules and scale.
SysAI d
enterpriseAI-enhanced ITSM solution streamlining ITIL change processes with self-service portals and analytics.
Dynamic risk and impact analysis powered by integrated CMDB and automated scoring
SysAI d is a versatile IT service management (ITSM) platform that offers ITIL-compliant change management tools to handle the full change lifecycle, from request submission to post-implementation review. It supports automated workflows, risk assessments, CAB approvals, and integration with a centralized CMDB for impact analysis. The solution is designed to minimize disruptions while ensuring compliance and traceability in IT environments.
Pros
- Robust ITIL-aligned workflows with automation for change requests and approvals
- Integrated CMDB for accurate impact and risk assessments
- Comprehensive reporting and analytics for change performance tracking
Cons
- Steeper learning curve for customizing advanced workflows
- Pricing can escalate with additional modules and users
- Mobile app lacks full change management functionality
Best For
Mid-sized IT departments in enterprises needing scalable, ITIL-compliant change management within a full ITSM suite.
Pricing
Quote-based; typically starts at $15/user/month for core ITSM including change management, scaling with agents and add-ons.
InvGate Service Desk
enterpriseITIL-focused ITSM platform with advanced change management features like impact analysis and post-implementation reviews.
Built-in CAB portal with real-time collaboration and voting for efficient change approvals
InvGate Service Desk is an ITIL-compliant ITSM platform with a dedicated Change Management module that supports the full change lifecycle, including request assessment, approval workflows, risk evaluation, and post-implementation verification. It integrates change processes with its robust asset management and CMDB for impact analysis and dependency mapping. The tool emphasizes automation and customization to streamline IT changes while ensuring compliance and minimal disruption.
Pros
- Intuitive interface with drag-and-drop workflow builder
- Seamless integration between change management and asset/CMDB
- Strong automation for standard changes and notifications
Cons
- Reporting and analytics lack depth compared to enterprise leaders
- Limited native AI-driven risk prediction
- Customization can require ITIL expertise for complex setups
Best For
Mid-sized organizations seeking an affordable, user-friendly ITIL change management solution with solid asset integration.
Pricing
Starts at around $25/user/month for Professional plan (billed annually); custom Enterprise pricing available.
HaloITSM
enterprisePure ITSM software delivering customizable ITIL change management workflows and reporting dashboards.
Dedicated CAB portal with real-time collaboration and voting for efficient change approvals
HaloITSM is a modern IT service management (ITSM) platform that provides ITIL-compliant change management tools to streamline the entire change lifecycle from request to review. It supports standard, normal, and emergency changes with risk assessment, CAB approvals, and integration with CMDB for impact analysis. The solution offers customizable workflows, automation, and reporting to ensure controlled IT changes while minimizing disruptions.
Pros
- Comprehensive ITIL change lifecycle management including CAB portal
- Strong CMDB integration for automated impact and dependency analysis
- Customizable workflows and automation to accelerate change processes
Cons
- Pricing is quote-based and can be steep for small teams
- Advanced reporting and analytics require additional configuration
- Limited out-of-the-box integrations compared to larger competitors
Best For
Mid-sized IT organizations needing a unified ITSM platform with robust, ITIL-aligned change management capabilities.
Pricing
Quote-based subscription model; typically starts at around $50-100 per user/month depending on edition (Pro/Enterprise) and scale.
TOPdesk
enterpriseService management tool with strong ITIL change management support, including planning, testing, and authorization modules.
Dynamic CAB scheduling and approval workflows that automate notifications and escalations based on change impact and urgency
TOPdesk is a versatile IT service management (ITSM) platform that provides ITIL-compliant change management tools as part of its broader service desk solution. It enables organizations to handle change requests through structured workflows, including risk assessments, scheduling, and Change Advisory Board (CAB) approvals. The software integrates seamlessly with incident, problem, and asset management, offering end-to-end visibility and reporting for ITIL processes.
Pros
- Intuitive interface with drag-and-drop workflow builder for easy change process customization
- Strong ITIL alignment including CAB support and risk scoring
- Excellent integration with service desk modules for holistic ITSM
Cons
- Pricing can be higher for smaller teams focused solely on change management
- Advanced automation and AI features lag behind top competitors like ServiceNow
- Reporting is solid but lacks some deep analytics for complex change scenarios
Best For
Mid-sized IT teams seeking an integrated ITSM solution with reliable ITIL change management rather than a standalone tool.
Pricing
Quote-based subscription pricing, typically starting at $50-100 per user/month depending on modules and scale.
Conclusion
Among the reviewed tools, ServiceNow reigns as the top choice, boasting advanced ITIL-compliant features such as risk assessment, CAB workflows, and automation that excel in enterprise-level change management. Jira Service Management and BMC Helix ITSM, though distinguished by their agile integration and AI-driven predictive intelligence respectively, remain strong alternatives for teams with specific needs. Together, these three tools highlight the breadth of effective ITSM solutions, empowering organizations to manage changes with precision and ease.
Take the first step toward optimizing your change management processes by exploring ServiceNow—its comprehensive capabilities can transform how your team plans, executes, and reviews changes, driving efficiency and reliability in every initiative.
Tools Reviewed
All tools were independently evaluated for this comparison