Quick Overview
- 1#1: IT Glue - Centralized IT documentation platform for managing passwords, SOPs, configurations, and assets tailored for MSPs and IT teams.
- 2#2: Hudu - IT documentation and asset management software that organizes procedures, passwords, diagrams, and client info in a searchable knowledge base.
- 3#3: Confluence - Enterprise wiki and collaboration tool for creating, sharing, and managing IT knowledge bases with Jira integration.
- 4#4: ServiceNow - IT service management platform featuring a robust knowledge base for articles, self-service, and incident resolution.
- 5#5: SharePoint - Microsoft's collaborative platform for building internal IT knowledge bases, document libraries, and team sites.
- 6#6: Guru - AI-powered knowledge management tool that captures, verifies, and surfaces IT knowledge via cards and enterprise search.
- 7#7: Document360 - Knowledge base software designed for technical documentation with AI search, versioning, and IT support features.
- 8#8: Notion - All-in-one workspace for building customizable IT knowledge bases, databases, and wikis with templates.
- 9#9: Slab - Modern team wiki for organizing and sharing IT knowledge, announcements, and processes with real-time collaboration.
- 10#10: Tettra - Team knowledge base that integrates with Slack for easy Q&A, onboarding, and IT process documentation.
Tools were selected based on feature depth, usability, quality of support, and overall value, ensuring they address modern IT needs effectively.
Comparison Table
IT knowledge base software is vital for organizing and accessing critical information across teams. This comparison table highlights tools like IT Glue, Hudu, Confluence, ServiceNow, SharePoint, and more, examining their features, workflows, and suitability for diverse operational needs. Readers will discover key differences to select the right solution for their specific requirements.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | IT Glue Centralized IT documentation platform for managing passwords, SOPs, configurations, and assets tailored for MSPs and IT teams. | specialized | 9.6/10 | 9.8/10 | 9.2/10 | 9.4/10 |
| 2 | Hudu IT documentation and asset management software that organizes procedures, passwords, diagrams, and client info in a searchable knowledge base. | specialized | 9.2/10 | 9.5/10 | 8.8/10 | 9.0/10 |
| 3 | Confluence Enterprise wiki and collaboration tool for creating, sharing, and managing IT knowledge bases with Jira integration. | enterprise | 8.6/10 | 9.2/10 | 7.8/10 | 8.0/10 |
| 4 | ServiceNow IT service management platform featuring a robust knowledge base for articles, self-service, and incident resolution. | enterprise | 8.2/10 | 9.2/10 | 6.8/10 | 7.5/10 |
| 5 | SharePoint Microsoft's collaborative platform for building internal IT knowledge bases, document libraries, and team sites. | enterprise | 7.8/10 | 8.7/10 | 6.2/10 | 7.4/10 |
| 6 | Guru AI-powered knowledge management tool that captures, verifies, and surfaces IT knowledge via cards and enterprise search. | enterprise | 8.4/10 | 8.7/10 | 8.9/10 | 7.8/10 |
| 7 | Document360 Knowledge base software designed for technical documentation with AI search, versioning, and IT support features. | specialized | 8.2/10 | 8.7/10 | 8.1/10 | 7.6/10 |
| 8 | Notion All-in-one workspace for building customizable IT knowledge bases, databases, and wikis with templates. | other | 8.2/10 | 9.1/10 | 7.7/10 | 8.4/10 |
| 9 | Slab Modern team wiki for organizing and sharing IT knowledge, announcements, and processes with real-time collaboration. | other | 8.4/10 | 8.2/10 | 9.2/10 | 8.1/10 |
| 10 | Tettra Team knowledge base that integrates with Slack for easy Q&A, onboarding, and IT process documentation. | other | 7.6/10 | 7.4/10 | 8.7/10 | 7.0/10 |
Centralized IT documentation platform for managing passwords, SOPs, configurations, and assets tailored for MSPs and IT teams.
IT documentation and asset management software that organizes procedures, passwords, diagrams, and client info in a searchable knowledge base.
Enterprise wiki and collaboration tool for creating, sharing, and managing IT knowledge bases with Jira integration.
IT service management platform featuring a robust knowledge base for articles, self-service, and incident resolution.
Microsoft's collaborative platform for building internal IT knowledge bases, document libraries, and team sites.
AI-powered knowledge management tool that captures, verifies, and surfaces IT knowledge via cards and enterprise search.
Knowledge base software designed for technical documentation with AI search, versioning, and IT support features.
All-in-one workspace for building customizable IT knowledge bases, databases, and wikis with templates.
Modern team wiki for organizing and sharing IT knowledge, announcements, and processes with real-time collaboration.
Team knowledge base that integrates with Slack for easy Q&A, onboarding, and IT process documentation.
IT Glue
specializedCentralized IT documentation platform for managing passwords, SOPs, configurations, and assets tailored for MSPs and IT teams.
Relationship Mapping that automatically links and visualizes connections between configs, passwords, and documents
IT Glue is a premier IT documentation and knowledge base platform tailored for managed service providers (MSPs) and IT teams, centralizing passwords, configurations, SOPs, hardware details, and client information in a secure, searchable repository. It excels at organizing complex IT environments through flexible structures like Configurations and Passwords, with advanced relationship mapping to link related assets visually. The platform enhances team efficiency by enabling quick access via powerful search, mobile apps, and integrations with PSA and RMM tools.
Pros
- Exceptional organization with Configurations, Passwords, and Relationship Mapping for IT-specific documentation
- Enterprise-grade security, MFA, and granular permissions
- Lightning-fast search, flexible templates, and seamless integrations with PSA/RMM tools
Cons
- Steep initial learning curve for full feature utilization
- Pricing can be high for small teams or solo IT pros
- Some UI elements feel dated despite recent updates
Best For
Managed Service Providers (MSPs) and enterprise IT teams handling multi-client environments with complex documentation needs.
Pricing
Starts at ~$39/user/month (billed annually) for Premium plan; tiered based on users/assets with Essentials at ~$29/user/month.
Hudu
specializedIT documentation and asset management software that organizes procedures, passwords, diagrams, and client info in a searchable knowledge base.
Multi-tenancy with per-client isolation and company-specific permissions
Hudu is a powerful IT knowledge base platform designed specifically for Managed Service Providers (MSPs) and IT teams to centralize documentation, assets, passwords, and procedures. It offers robust multi-tenancy for managing multiple clients separately, with advanced search, templates, and dashboards for quick access to information. Integrations with PSA tools like ConnectWise, Autotask, and RMM platforms like Datto enhance workflow efficiency in IT operations.
Pros
- Exceptional multi-tenant support for MSPs isolating client data
- Deep integrations with IT tools like PSAs and RMMs
- Highly customizable assets, articles, and powerful search
Cons
- Steeper learning curve for advanced customizations
- Pricing can add up for large multi-site deployments
- Limited built-in reporting compared to some competitors
Best For
MSPs and IT teams managing documentation across multiple clients who need secure, scalable knowledge organization.
Pricing
Starts at $1 per user per month (billed annually) for Professional plan; Enterprise custom pricing for advanced needs.
Confluence
enterpriseEnterprise wiki and collaboration tool for creating, sharing, and managing IT knowledge bases with Jira integration.
Deep Jira integration that links knowledge pages directly to issues, projects, and tickets for streamlined IT documentation.
Confluence, developed by Atlassian, is a powerful team collaboration platform designed for creating, managing, and sharing knowledge bases, documentation, and wikis. It excels in organizing content into customizable spaces with hierarchical pages, rich text editing, macros, templates, and advanced search functionality tailored for IT teams. The tool supports real-time collaboration, version history, permissions, and deep integrations, making it a staple for enterprise knowledge management.
Pros
- Seamless integration with Jira and other Atlassian tools for IT workflows
- Highly customizable with thousands of macros, templates, and apps
- Robust permissions, version control, and powerful full-text search
Cons
- Steep learning curve due to complex interface and extensive features
- Performance can lag in large instances with heavy content
- Pricing scales quickly for larger teams without a strong ROI justification
Best For
Enterprise IT teams and organizations already in the Atlassian ecosystem needing scalable, collaborative knowledge bases.
Pricing
Free for up to 10 users; Standard at $6.05/user/month, Premium at $11.55/user/month (annual billing); Enterprise custom pricing.
ServiceNow
enterpriseIT service management platform featuring a robust knowledge base for articles, self-service, and incident resolution.
Now Assist AI for generative knowledge creation, summarization, and predictive article recommendations
ServiceNow is an enterprise-grade IT service management (ITSM) platform with a powerful Knowledge Management module that allows IT teams to create, manage, and deliver self-service knowledge base articles. It integrates knowledge articles directly into service portals, incident tickets, and virtual agents for contextual access during issue resolution. Advanced AI features like Now Assist enable automated content generation, summarization, and intelligent search, making it ideal for large-scale knowledge sharing. The platform supports versioning, approvals, and analytics to ensure content quality and usage insights.
Pros
- Seamless integration with ITSM processes like incidents and changes
- AI-powered search, recommendations, and content creation via Now Assist
- Enterprise scalability with analytics, versioning, and multi-language support
Cons
- Steep learning curve and complex initial setup
- High cost prohibitive for small to mid-sized businesses
- Overkill for standalone knowledge base needs without full ITSM adoption
Best For
Large enterprises requiring an integrated ITSM platform with advanced, AI-enhanced knowledge management.
Pricing
Custom enterprise subscription pricing; typically starts at $100+ per user/month for Professional plan, with quotes required based on modules and users.
SharePoint
enterpriseMicrosoft's collaborative platform for building internal IT knowledge bases, document libraries, and team sites.
Metadata-driven content types and hub sites for dynamic, navigable knowledge portals that scale across the organization
SharePoint, from Microsoft, is a comprehensive collaboration platform that serves as a foundation for building intranets, document management systems, and IT knowledge bases through customizable sites, pages, and libraries. It excels in organizing vast amounts of structured and unstructured content with metadata, versioning, and advanced search powered by Microsoft Search. While highly scalable for enterprises, it requires configuration to function optimally as a dedicated knowledge base, integrating seamlessly with Teams, OneDrive, and other Microsoft 365 tools.
Pros
- Deep integration with Microsoft 365 ecosystem including Teams and Viva for enhanced knowledge sharing
- Powerful metadata, versioning, and enterprise-grade search capabilities
- Highly scalable and secure for large organizations with granular permissions
Cons
- Steep learning curve and complex setup for non-experts
- Overkill for small teams needing simple knowledge bases
- Customization often requires developer skills or Power Apps/Platform
Best For
Large enterprises already invested in Microsoft 365 seeking a robust, customizable IT knowledge base integrated with their productivity suite.
Pricing
Included in Microsoft 365 plans starting at $6/user/month (Business Basic) for basic access; full features require E3 ($36/user/month) or higher.
Guru
enterpriseAI-powered knowledge management tool that captures, verifies, and surfaces IT knowledge via cards and enterprise search.
Verified Knowledge Cards with automated approval workflows
Guru (guru.com) is a cloud-based knowledge management platform that enables teams to create, organize, and share verified knowledge cards for building a dynamic IT knowledge base. It supports real-time collaboration, AI-powered search, and seamless integrations with tools like Slack, Microsoft Teams, and Jira. Ideal for IT departments managing runbooks, troubleshooting guides, and onboarding documentation, Guru emphasizes knowledge verification to ensure accuracy and reduce errors.
Pros
- Intuitive card-based system for quick knowledge capture and organization
- Robust verification workflows to maintain content accuracy
- AI-driven search and browser extension for effortless knowledge discovery
Cons
- Pricing scales quickly for larger teams
- Limited offline functionality and customization in lower tiers
- Heavy reliance on integrations for maximum utility
Best For
Mid-sized IT teams seeking a collaborative, verifiable knowledge base with strong search capabilities.
Pricing
Team plan at $10/user/month (billed annually), Business at $25/user/month, Enterprise custom.
Document360
specializedKnowledge base software designed for technical documentation with AI search, versioning, and IT support features.
Zoey AI search, which uses generative AI to deliver precise, context-aware responses beyond keyword matching
Document360 is a cloud-based knowledge base platform tailored for IT teams to create, manage, and publish technical documentation, wikis, and self-service portals. It features AI-powered search via Zoey, multilingual support for over 100 languages, advanced analytics, and integrations with tools like Zendesk and Slack. The platform excels in organizing content hierarchically with categories, versions, and SEO optimization for discoverability.
Pros
- AI-powered Zoey search for contextual answers
- Multilingual support and SEO tools
- Robust analytics and role-based permissions
Cons
- Pricing escalates quickly for advanced features
- Limited customization in lower plans
- Steeper learning curve for complex hierarchies
Best For
Mid-sized IT teams and customer support organizations seeking a scalable, AI-enhanced knowledge base for technical docs and self-service.
Pricing
Starts at $199/month (Personal plan, billed annually) up to custom Enterprise; free trial available, no free plan.
Notion
otherAll-in-one workspace for building customizable IT knowledge bases, databases, and wikis with templates.
Relational databases with multiple views (e.g., table, kanban, gallery) for dynamic IT asset and knowledge organization
Notion is an all-in-one workspace tool that combines note-taking, databases, wikis, and project management into a single customizable platform. For IT Knowledge Base use, it enables teams to build interconnected documentation, troubleshooting guides, asset inventories, and FAQs using pages, relational databases, and templates. Its block-based editor supports embedding media, code snippets, and real-time collaboration, making it adaptable for internal IT wikis and knowledge repositories.
Pros
- Highly customizable with relational databases and linked pages for complex IT documentation
- Real-time collaboration and extensive template library speed up KB setup
- Free tier supports unlimited pages and blocks for small teams
Cons
- Steep learning curve for advanced database relations and automations
- Performance slows with very large workspaces or heavy databases
- Search lacks advanced filtering compared to dedicated KB tools
Best For
IT teams needing a flexible, customizable platform for interconnected documentation that doubles as a project tool.
Pricing
Free for individuals; Plus at $8/user/month, Business at $15/user/month, Enterprise custom.
Slab
otherModern team wiki for organizing and sharing IT knowledge, announcements, and processes with real-time collaboration.
SlabGPT AI assistant for instant search answers and content generation
Slab is a modern, collaborative knowledge base platform designed for teams to create, organize, and share internal documentation with a clean, intuitive interface. It supports wikis, pages, embeds, real-time editing, and powerful search, making it suitable for IT teams to store runbooks, troubleshooting guides, and policy docs. Key integrations with Slack, GitHub, and Jira enhance workflow connectivity.
Pros
- Beautiful, intuitive interface that's easy for non-technical users
- Strong AI-powered search (SlabGPT) for quick answers
- Seamless integrations with Slack, GitHub, and other tools
Cons
- Pricing scales quickly for larger teams
- Limited advanced customization compared to enterprise rivals like Confluence
- No native offline editing capabilities
Best For
Small to mid-sized IT teams seeking a simple, visually appealing knowledge base for documentation without steep learning curves.
Pricing
Free Starter plan for up to 10 users; Pro at $8/user/month (billed annually); Enterprise custom pricing.
Tettra
otherTeam knowledge base that integrates with Slack for easy Q&A, onboarding, and IT process documentation.
Slack Q&A bot with verification prompts
Tettra is a collaborative wiki and knowledge base platform tailored for teams to centralize documentation, FAQs, and internal processes. It integrates deeply with Slack, enabling users to query the knowledge base via chat and receive verified answers. Key features include page verification workflows to keep content fresh and integrations with tools like Google Drive and GitHub for IT documentation management.
Pros
- Excellent Slack integration for Q&A
- Content verification to ensure accuracy
- Straightforward wiki-style editing
Cons
- Search lacks advanced filters
- Limited reporting and analytics
- Fewer integrations than enterprise competitors
Best For
Small to mid-sized IT teams relying on Slack for quick knowledge access and simple documentation.
Pricing
Essential ($8/user/mo), Growth ($12/user/mo), Enterprise (custom); billed annually.
Conclusion
The top tools showcase distinct strengths, with IT Glue leading as the top choice, offering centralized management of passwords, SOPs, and assets tailored for MSPs and IT teams. Hudu and Confluence follow, with Hudu excelling in organizing procedures and client info, and Confluence impressing with collaboration and Jira integration—each a strong pick for specific needs. Together, they highlight the best in IT knowledge base solutions, catering to varied workflows and team priorities.
Take the next step: explore IT Glue to streamline documentation, boost team efficiency, and gain control over your IT processes.
Tools Reviewed
All tools were independently evaluated for this comparison