Quick Overview
- 1#1: IT Glue - Comprehensive IT documentation platform for MSPs and IT teams to securely store passwords, SOPs, diagrams, and asset information in one centralized place.
- 2#2: Hudu - Cloud-based IT documentation and asset management tool designed for MSPs to organize documentation, track assets, and integrate with PSA systems.
- 3#3: Confluence - Team workspace for creating, sharing, and collaborating on IT documentation, wikis, and knowledge bases with Jira integration.
- 4#4: BookStack - Self-hosted, open-source platform for structuring and maintaining organized IT documentation with books, shelves, and pages.
- 5#5: Notion - All-in-one workspace for building customizable IT documentation databases, wikis, and SOPs with templates and real-time collaboration.
- 6#6: GitBook - Modern documentation platform with version control for creating interactive IT guides, API docs, and technical knowledge bases.
- 7#7: Nuclino - Fast and simple team wiki for real-time IT documentation, knowledge sharing, and project notes with minimalistic interface.
- 8#8: Document360 - AI-powered knowledge base software for creating self-service IT documentation portals with search, versioning, and analytics.
- 9#9: Wiki.js - Modern, extensible open-source wiki for hosting IT documentation with Git backend, authentication, and advanced editing features.
- 10#10: DokuWiki - Lightweight, open-source wiki software that stores IT documentation in plain text files without requiring a database.
We selected these tools by analyzing key metrics: functionality (e.g., centralized storage, workflow integration), user experience (intuitive design, real-time collaboration), reliability (security, scalability), and value (pricing models, customization) to deliver a balanced, actionable guide for IT professionals and teams.
Comparison Table
IT documentation is vital for maintaining organizational knowledge and operational efficiency, with the right tools making a significant difference. This comparison table explores top software options—including IT Glue, Hudu, Confluence, BookStack, Notion, and more—outlining key features, strengths, and ideal use cases to help readers select the best fit for their team's needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | IT Glue Comprehensive IT documentation platform for MSPs and IT teams to securely store passwords, SOPs, diagrams, and asset information in one centralized place. | specialized | 9.6/10 | 9.8/10 | 9.2/10 | 9.0/10 |
| 2 | Hudu Cloud-based IT documentation and asset management tool designed for MSPs to organize documentation, track assets, and integrate with PSA systems. | specialized | 9.2/10 | 9.5/10 | 8.9/10 | 8.7/10 |
| 3 | Confluence Team workspace for creating, sharing, and collaborating on IT documentation, wikis, and knowledge bases with Jira integration. | enterprise | 8.7/10 | 9.2/10 | 7.8/10 | 8.1/10 |
| 4 | BookStack Self-hosted, open-source platform for structuring and maintaining organized IT documentation with books, shelves, and pages. | other | 8.4/10 | 8.0/10 | 7.8/10 | 9.7/10 |
| 5 | Notion All-in-one workspace for building customizable IT documentation databases, wikis, and SOPs with templates and real-time collaboration. | enterprise | 8.3/10 | 8.7/10 | 7.8/10 | 9.1/10 |
| 6 | GitBook Modern documentation platform with version control for creating interactive IT guides, API docs, and technical knowledge bases. | specialized | 8.7/10 | 8.9/10 | 9.3/10 | 7.8/10 |
| 7 | Nuclino Fast and simple team wiki for real-time IT documentation, knowledge sharing, and project notes with minimalistic interface. | other | 8.1/10 | 7.6/10 | 9.4/10 | 8.8/10 |
| 8 | Document360 AI-powered knowledge base software for creating self-service IT documentation portals with search, versioning, and analytics. | enterprise | 8.4/10 | 9.1/10 | 8.0/10 | 7.6/10 |
| 9 | Wiki.js Modern, extensible open-source wiki for hosting IT documentation with Git backend, authentication, and advanced editing features. | other | 8.4/10 | 9.1/10 | 7.6/10 | 9.5/10 |
| 10 | DokuWiki Lightweight, open-source wiki software that stores IT documentation in plain text files without requiring a database. | other | 8.2/10 | 7.8/10 | 8.5/10 | 9.8/10 |
Comprehensive IT documentation platform for MSPs and IT teams to securely store passwords, SOPs, diagrams, and asset information in one centralized place.
Cloud-based IT documentation and asset management tool designed for MSPs to organize documentation, track assets, and integrate with PSA systems.
Team workspace for creating, sharing, and collaborating on IT documentation, wikis, and knowledge bases with Jira integration.
Self-hosted, open-source platform for structuring and maintaining organized IT documentation with books, shelves, and pages.
All-in-one workspace for building customizable IT documentation databases, wikis, and SOPs with templates and real-time collaboration.
Modern documentation platform with version control for creating interactive IT guides, API docs, and technical knowledge bases.
Fast and simple team wiki for real-time IT documentation, knowledge sharing, and project notes with minimalistic interface.
AI-powered knowledge base software for creating self-service IT documentation portals with search, versioning, and analytics.
Modern, extensible open-source wiki for hosting IT documentation with Git backend, authentication, and advanced editing features.
Lightweight, open-source wiki software that stores IT documentation in plain text files without requiring a database.
IT Glue
specializedComprehensive IT documentation platform for MSPs and IT teams to securely store passwords, SOPs, diagrams, and asset information in one centralized place.
Relationship Mapping, which dynamically visualizes connections between configs, devices, and documents for instant context.
IT Glue is a comprehensive IT documentation platform tailored for managed service providers (MSPs) and IT teams, enabling centralized storage of passwords, configurations, SOPs, and flexible assets. It features powerful search, relationship mapping, and seamless integrations with PSA and RMM tools like ConnectWise and Kaseya. The platform ensures secure, organized access to critical IT knowledge, reducing downtime and improving team efficiency.
Pros
- Robust relationship mapping for visualizing IT asset connections
- Seamless integrations with major PSA/RMM tools
- Powerful search and flexible documentation structures
Cons
- Pricing can be steep for small teams
- Steeper learning curve for advanced features
- Limited native reporting customization
Best For
MSPs and IT departments needing a secure, scalable hub for all documentation and knowledge management.
Pricing
Tiered plans starting at ~$29/user/month (Essentials) up to $85+/user/month (Elite), billed annually.
Hudu
specializedCloud-based IT documentation and asset management tool designed for MSPs to organize documentation, track assets, and integrate with PSA systems.
Automated client dashboards that pull live data from integrated PSA/RMM tools for instant, visual overviews.
Hudu is a powerful IT documentation platform tailored for MSPs and IT teams, offering a centralized knowledge base for assets, passwords, SOPs, procedures, and client overviews. It excels in automating documentation through deep integrations with PSA and RMM tools like ConnectWise, Autotask, and Kaseya, reducing manual entry. Powerful search, templating, and permission controls make it easy to organize and access critical IT information securely.
Pros
- Seamless integrations with PSA/RMM tools for automated data syncing
- Robust templating system and dynamic dashboards for quick client overviews
- Advanced search and granular permissions for secure knowledge sharing
Cons
- Pricing scales quickly with number of companies/assets managed
- Steeper learning curve for advanced automation and custom templates
- Limited native reporting compared to some competitors
Best For
MSPs and IT service providers who need automated, integrated documentation tied to their PSA and RMM workflows.
Pricing
Starts at $99/month for Essentials (up to 5 companies), $199/month for Professional (up to 25 companies), Enterprise custom pricing.
Confluence
enterpriseTeam workspace for creating, sharing, and collaborating on IT documentation, wikis, and knowledge bases with Jira integration.
Deep Jira integration for embedding and linking live issues, updates, and reports directly into documentation pages
Confluence by Atlassian is a collaborative team workspace designed for creating, sharing, and managing documentation in wikis, knowledge bases, and project spaces. It excels in IT documentation by offering structured pages, templates for runbooks and procedures, and powerful search capabilities. With robust version history, permissions, and real-time collaboration, it centralizes knowledge for IT teams while integrating deeply with tools like Jira.
Pros
- Seamless integration with Jira and other Atlassian tools for linking docs to tickets
- Extensive macro library and customizable templates tailored for IT documentation
- Advanced permissions, version control, and space organization for secure knowledge management
Cons
- Steep learning curve for mastering macros and advanced customization
- Pricing becomes expensive for teams larger than 50 users
- Performance can lag with very large spaces or complex pages
Best For
Mid-to-large IT teams already using Atlassian products who need collaborative, scalable documentation tied to project management workflows.
Pricing
Free for up to 10 users; Standard at $5.75/user/month; Premium at $11/user/month (annual billing).
BookStack
otherSelf-hosted, open-source platform for structuring and maintaining organized IT documentation with books, shelves, and pages.
The unique shelf/book/chapter/page hierarchy that provides a book-like structure perfect for organizing complex IT documentation intuitively.
BookStack is a free, open-source, self-hosted platform for organizing documentation in a hierarchical structure of shelves, books, chapters, and pages. It provides a simple WYSIWYG editor with Markdown support, image uploads, attachments, and powerful full-text search for easy information retrieval. Primarily used for knowledge bases, wikis, and IT documentation, it emphasizes simplicity and customization without vendor lock-in.
Pros
- Completely free and open-source with no licensing costs
- Intuitive hierarchical organization ideal for structured docs
- Strong search, permissions, and export options
Cons
- Requires self-hosting with server setup (PHP/MySQL/Docker)
- Limited native integrations with IT tools like ticketing systems
- No built-in diagramming or advanced visual editing tools
Best For
Small to medium-sized IT teams comfortable with self-hosting who need a straightforward, cost-free platform for technical documentation.
Pricing
Free (open-source, self-hosted); no paid tiers.
Notion
enterpriseAll-in-one workspace for building customizable IT documentation databases, wikis, and SOPs with templates and real-time collaboration.
Relational databases with multiple views for interconnected IT asset tracking and documentation hubs
Notion is an all-in-one workspace tool that combines note-taking, databases, wikis, and task management into a flexible, block-based platform. For IT documentation, it enables teams to create interconnected knowledge bases, SOPs, runbooks, and asset trackers using customizable pages, relational databases, and templates. Its real-time collaboration and embedding capabilities make it suitable for maintaining living documentation, though it lacks deep specialization for enterprise-scale IT needs.
Pros
- Highly customizable with blocks, databases, and relational linking for dynamic IT wikis
- Real-time collaboration and generous free plan for small teams
- Templates and embeds for code snippets, diagrams, and integrations
Cons
- Steep learning curve for complex setups and advanced databases
- Performance issues with large workspaces or heavy databases
- Lacks native IT-specific tools like advanced version control or diagramming
Best For
Small to medium IT teams seeking a versatile, affordable platform for custom documentation and knowledge bases.
Pricing
Free for individuals; Plus at $10/user/month; Business at $18/user/month; Enterprise custom.
GitBook
specializedModern documentation platform with version control for creating interactive IT guides, API docs, and technical knowledge bases.
Hybrid visual/Git editor that syncs changes bidirectionally for code-friendly workflows
GitBook is a modern platform for creating, collaborating on, and publishing interactive documentation, knowledge bases, and technical guides. It combines a visual editor with Markdown support and Git synchronization for version control, making it ideal for developer-focused IT documentation like API references and onboarding materials. With strong search, analytics, and embedding capabilities, it produces polished, responsive sites that enhance user experience.
Pros
- Intuitive visual editor with live preview
- Seamless Git integration for version control
- Powerful search and AI-assisted content creation
Cons
- Pricing scales quickly for larger teams
- Limited free tier for private documentation
- Fewer enterprise governance features compared to competitors
Best For
Developer teams and technical writers needing modern, Git-synced IT documentation with beautiful, interactive outputs.
Pricing
Free for public/open-source books; Pro at $8.50/user/month (annual); Enterprise custom with advanced security.
Nuclino
otherFast and simple team wiki for real-time IT documentation, knowledge sharing, and project notes with minimalistic interface.
Visual graph overview that maps relationships between all documents for intuitive navigation
Nuclino is a lightweight, real-time collaborative wiki and knowledge base designed for teams to create, organize, and share documentation effortlessly. It excels in simplicity with hierarchical pages, a unique visual graph view for navigating content relationships, and support for embeds, templates, and basic search. For IT documentation, it handles notes, processes, and FAQs well but lacks depth in advanced diagramming or custom workflows compared to enterprise tools.
Pros
- Incredibly intuitive interface with minimal learning curve
- Lightning-fast performance and real-time collaboration
- Visual graph view for easy content navigation
Cons
- Limited advanced features like native diagramming or custom fields
- Fewer integrations and templates than competitors like Notion or Confluence
- Storage and page limits on free plan restrict scaling
Best For
Small to mid-sized IT teams seeking a simple, bloat-free wiki for quick documentation without complex setup.
Pricing
Free plan (50 items, 2GB storage); Standard at $6/user/month (unlimited items); Premium at $12/user/month (advanced security, SSO). Billed annually.
Document360
enterpriseAI-powered knowledge base software for creating self-service IT documentation portals with search, versioning, and analytics.
AI-powered Copilot for contextual search, auto-summaries, and content suggestions
Document360 is a robust knowledge base platform tailored for IT documentation, enabling teams to create, manage, and publish wikis, API docs, SOPs, and troubleshooting guides with ease. It features AI-powered search via Copilot, version control, analytics, and seamless integrations with tools like Zendesk and Slack. The platform supports both internal IT knowledge bases and public-facing portals, making it versatile for technical documentation needs.
Pros
- AI Copilot for intelligent search and content recommendations
- Advanced analytics and SEO optimization for content performance
- Strong integrations and multi-language support
Cons
- Pricing escalates quickly for advanced features and higher user limits
- Steeper learning curve for complex customizations
- Limited offline capabilities and basic free trial restrictions
Best For
Mid-to-large IT teams and support organizations requiring scalable, AI-enhanced documentation for internal knowledge sharing and customer self-service.
Pricing
Starts at $199/month (billed annually) for Standard (up to 5 users), $399/month for Pro, and custom Enterprise pricing.
Wiki.js
otherModern, extensible open-source wiki for hosting IT documentation with Git backend, authentication, and advanced editing features.
Native Git backend for full version history, branching, and merge requests directly within the wiki
Wiki.js is a modern, open-source wiki platform built on Node.js, designed for creating and managing knowledge bases, IT documentation, and collaborative wikis. It features Markdown editing, hierarchical page organization, full-text search, and native Git backend for version control, enabling seamless collaboration and history tracking. With support for authentication via OAuth, LDAP, and more, plus customizable themes and APIs, it's highly extensible for team documentation needs.
Pros
- Native Git integration for robust version control and offline editing
- Modern, responsive UI with advanced search and asset management
- Highly customizable with modules, themes, and extensive auth options
Cons
- Self-hosting requires server administration knowledge (Docker/Node.js)
- Steeper learning curve for advanced configuration and ACL setup
- Limited native diagramming tools compared to specialized doc platforms
Best For
IT teams and organizations seeking a free, self-hosted wiki for technical documentation with strong version control.
Pricing
Free open-source self-hosted version; Wiki.js Cloud hosting starts at $19/month for 5 users (billed annually).
DokuWiki
otherLightweight, open-source wiki software that stores IT documentation in plain text files without requiring a database.
Database-free, plain-text file storage enabling seamless integration with Git for version-controlled documentation
DokuWiki is a free, open-source wiki software optimized for documentation, storing all content in plain text files without needing a database. It supports simple wiki syntax, access controls, and a vast plugin ecosystem for extensions like syntax highlighting and diagrams. Primarily used for IT documentation, it excels in environments requiring version control integration, such as Git repositories.
Pros
- Completely file-based storage for easy backups and Git integration
- Extensive plugin library for customization without coding
- Lightweight and performant on basic PHP hosting
Cons
- Dated user interface lacking modern polish
- Requires self-hosting and manual security updates
- Limited native collaboration tools like real-time editing
Best For
Small to medium IT teams or sysadmins needing a simple, free, version-control-friendly wiki for technical documentation.
Pricing
Free (open-source, self-hosted)
Conclusion
The reviewed tools showcase a diverse range of options, each with unique strengths, but IT Glue emerges as the top choice, offering MSPs and IT teams a centralized, comprehensive space to store passwords, SOPs, diagrams, and asset information securely. Hudu and Confluence stand out as strong alternatives—Hudu for asset management and PSA integration, Confluence for collaborative wikis with Jira—providing tailored solutions for different needs. Ultimately, IT Glue’s all-encompassing feature set makes it the standout pick for many.
Begin your journey to better organization and efficiency by exploring IT Glue today—it’s the ultimate tool to streamline your documentation process.
Tools Reviewed
All tools were independently evaluated for this comparison