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Customer Experience In IndustryTop 10 Best Issue Tracker Software of 2026
Compare issue tracker software tools and key tradeoffs to help teams shortlist options for bug reporting, workflow, and issue tracking.
How we ranked these tools
Vendors set the topic, but our editors set the inclusion criteria and the evaluation framework before research starts.
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Framework: Features 40% · Ease 30% · Value 30%
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Shortcut is the best pick for product and delivery teams that want workflow-oriented planning tied to real issue work, because its roadmap to issue linkage keeps plans and execution in sync without duplicating tracking, whereas MantisBT fits teams needing self-hosted, per-project configurable workflows and role-gated transitions thanks to its granular workflow setup.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Shortcut
Roadmap to issue linkage keeps planned items and workflow progress synchronized inside one work model.
Best for: Fits when product and delivery teams want workflow-oriented planning tied to actionable issue backlog work.
MantisBT
Editor pickPer-project workflow configuration with granular role-gated transitions and custom field-driven reporting.
Best for: Fits when teams need self-hosted issue tracking with configurable workflows and API automation.
Linear
Editor pickCycle planning with iteration-focused work tracking ties roadmap intent to execution without duplicating tickets.
Best for: Fits when teams want a fast issue backlog workflow with strong API automation and minimal process overhead.
Comparison Table
Shortcut
SMBIssue tracker formerly known as Clubhouse, offering stories, epics, iterations, and milestones for software teams.
Roadmap to issue linkage keeps planned items and workflow progress synchronized inside one work model.
Shortcut is an issue tracker built around roadmaps and workflow states rather than Jira-style project configuration. Teams use it to map work from idea to delivery with backlog views, a sprint board, and project-specific issue fields.
Automation and integrations connect plans to execution through webhooks and an API-based extension surface. Reporting focuses on progress views that reflect planned versus actual movement across workflow stages.
- +Workflow-first modeling keeps issue states consistent across teams
- +Roadmap views link planning to execution without duplicating work
- +Webhook and REST-style API support integration into external systems
- +Saved views and project scoping reduce navigation friction during triage
- –Jira-style permission schemes are harder to mirror for complex orgs
- –Advanced automation can require careful event mapping to avoid gaps
- –Bulk operations lag behind Jira for large-scale refactors
- –Data export and migration paths are less mature for multi-year history
QA and release management teams
Triage defects through workflow states
Defect resolution becomes traceable
Scrum delivery teams
Manage sprint work end to end
Shared sprint execution workflow
Show 2 more scenarios
Product and engineering stakeholders
Read roadmap progress without rebuilding reports
Consistent stakeholder status updates
Stakeholders view planned versus actual movement across workflow stages for roadmap and release status updates.
Software development and owners
Coordinate work with story and ownership
Unified work visibility and ownership
Teams track development work in one workspace with centralized ownership and streamlined backlog and sprint views.
Best for: Fits when product and delivery teams want workflow-oriented planning tied to actionable issue backlog work.
MantisBT
open sourceOpen-source bug tracker written in PHP with a lightweight interface, custom fields, and email notifications.
Per-project workflow configuration with granular role-gated transitions and custom field-driven reporting.
MantisBT supports a project-and-issue structure with configurable custom fields and a hierarchy suitable for organizing parent-child work. The workflow engine allows per-project status and resolution mapping plus role-gated transitions so teams can enforce their own lifecycle rules. Permissions are granular at the project role level and actions can be restricted by access level.
A key tradeoff is that MantisBT does not deliver Jira-like native sprint boards and advanced planning analytics as a first-class workflow view. Teams typically use MantisBT as an operational bug tracker and internal escalation system, then pair it with lightweight reporting from exports or external dashboards when sprint analytics are needed.
- +Self-hosted deployment with admin controls for project roles
- +Workflow status and resolution rules can be customized per project
- +REST API supports automation against issues and project data
- +Issue hierarchy fits bug, task, and subtask structures
- –Planning views like sprint burndown and velocity are not first-class
- –UI configuration can require administrator effort for complex workflows
- –Advanced automation patterns need API scripting or external tooling
- –Third-party ecosystem is thinner than for Jira or Azure DevOps
DevOps platform teams
Automate incident backlog triage
Faster routing to owners
QA and test operations
Track defects with hierarchy
Cleaner defect traceability
Show 1 more scenario
Internal engineering tooling
Run a controlled escalation workflow
Fewer unauthorized transitions
Role-based permissions restrict status changes and resolutions for predictable escalation paths.
Best for: Fits when teams need self-hosted issue tracking with configurable workflows and API automation.
Linear
SMBKeyboard-first issue tracker designed for fast-moving software product teams.
Cycle planning with iteration-focused work tracking ties roadmap intent to execution without duplicating tickets.
Linear is a cloud-native issue tracker that focuses on speed of triage, lightweight workflow, and tight collaboration. Teams manage issues in a Kanban board plus roadmap views, connect work with cycles, and use a structured hierarchy for initiatives and execution.
Its REST API and webhooks support automation for issue creation, field updates, and external integrations, which reduces manual status syncing. Admin controls cover organization roles, project permissions, and audit log visibility for operational governance.
- +REST API and webhooks cover issue lifecycle events for reliable automation
- +Custom issue fields support tailored workflows without separate ticket types
- +Kanban and roadmap views stay consistent with the same underlying issue objects
- +Comment threads and @mention notifications keep decisions attached to issues
- –SLA policies and escalation rules are not native workflow primitives
- –Advanced workflow governance relies on consistent configuration across projects
- –CSV import-export covers basic migrations but lacks deep relationship mapping
- –Bulk edit support is limited compared with Jira-style mass workflow controls
Software engineering teams
Track bugs, tasks, and feature issues
Shared work status visibility
Engineering operations leads
Automate triage routing and updates
Consistent workflow updates
Show 2 more scenarios
Distributed product teams
Coordinate planning across roadmaps
Less manual coordination
Shared issues, cycles, and roadmap views align remote teams with fewer manual status messages.
Engineering managers and delivery leads
Monitor dependencies across projects
Clear dependency visibility
Linked issues and handoffs make cross-team dependencies easier to find and manage.
Best for: Fits when teams want a fast issue backlog workflow with strong API automation and minimal process overhead.
Redmine
open sourceOpen-source Ruby on Rails project management application with issue tracking, time tracking, and role-based access.
Granular project role permissions plus workflow rules lets teams control issue state transitions per role.
Redmine differentiates itself as a self-hosted issue tracker that models work through configurable project roles, custom fields, and workflows rather than a rigid template. Core capabilities include ticketing with projects, issue hierarchy, watchers, inline threaded comments, and time tracking with reports.
- +Configurable workflows with granular project roles
- +Time tracking and reporting tied to issue activity
- +REST API supports automated issue and journal operations
- +Plugin system extends forms, UI, and workflow behavior
- –Agile sprint boards require setup or plugin support
- –Workflow and permissions tuning can be admin-heavy
- –Reporting depth depends on built-in screens and add-ons
- –High-scale performance needs planning for indexing and caching
Open-source maintainers and maintainers
Collect external bug reports with controlled access
Shared issue submission channel
Project and engineering managers
Standardize backlog handling across workstreams
Consistent issue management
Show 2 more scenarios
Developers and platform administrators
Sync issues using REST API integrations
Automated issue data exchange
REST API and import tools move issue and journal data between systems.
Project managers and service teams
Track time and plan workload visibility
Clear effort allocation views
Teams record time on issues and review reports to understand effort and progress.
Best for: Fits when teams need self-hosted ticketing with configurable workflows and API-driven integrations.
Bugzilla
open sourceOpen-source server-based bug tracking system maintained by the Mozilla community.
Auditable issue change history ties every update to field-level edits and state transitions.
Bugzilla fits teams that need strict governance over issue states, field-level data capture, and multi-project oversight in one server. The platform provides granular project configuration for components, milestones, and issue metadata, and it maintains an audit trail of changes through logged activity on each issue. For automation and integration, Bugzilla exposes a REST API for issue queries and updates and supports webhooks for notifying external services of changes.
- +Strong workflow control with fine-grained project and issue configuration
- +Auditable issue history records meaningful field and status changes
- +REST API supports programmatic issue search and updates
- +Webhooks can notify external systems of ticket events
- –Workflow and permissions need setup effort to avoid inconsistent triage
- –UI configuration for complex rules can feel slower than modern boards
- –Advanced reporting often depends on saved searches and exports
- –Scaling team usage can require careful tuning of server resources
Reliability and operations teams
Track recurring production defects
Less drift in defect handling
Security engineering teams
Manage vulnerability intake lifecycle
More consistent remediation tracking
Show 2 more scenarios
Platform integration teams
Sync tickets with internal tools
Lower manual synchronization work
REST API queries and updates keep external incident systems aligned with issue states.
Customer support engineering
Standardize defect intake from customers
Cleaner backlog intake
Permission schemes and watchers help coordinate reviews and ensure required metadata.
Best for: Fits when teams need governed ticket workflows with strong change history and API-driven integrations.
Plane
startupOpen-source project management and issue tracking platform with cycles, modules, and views.
Webhook-driven issue events paired with a REST API for near-real-time ticket synchronization.
Plane is an issue tracker that focuses on product-style iteration workflows rather than Jira-style administrative sprawl. It provides a REST API and webhook events for syncing issues, comments, and project activity into external systems.
- +REST API and webhooks support continuous issue sync
- +Inline comment threads keep discussion attached to the issue timeline
- +Change history records who changed what and when
- +Kanban views make status transitions easy to scan
- –Advanced workflow controls can feel lighter than Jira or Azure Boards
- –Granular permission schemes require careful project role planning
- –Saved filter and bulk edit depth is narrower than enterprise competitors
- –Custom field schema flexibility is constrained for highly normalized models
Software support operations teams
Triage bug reports with change history
Traceable assignment and resolution workflow
Game development teams
Track studio work across milestones
Clear delivery progress tracking
Show 2 more scenarios
Product and engineering teams
Run configurable Kanban execution lanes
Fewer handoff blind spots
Model work through status-driven Kanban boards with team-specific fields and handoff visibility.
Automation owners and developers
Sync issue changes via API webhooks
Less manual status coordination
Use REST API and webhook events to reflect issue, comment, and activity changes in other systems.
Best for: Fits when teams want Jira-like ticketing with strong API automation and fewer admin layers.
Trac
open sourceOpen-source wiki and issue tracking system designed for software projects with Subversion and Git integration.
The wiki-to-ticket linking model lets documentation and discussions stay connected inside ticket pages.
Trac is an open source issue tracker built around wiki-based documentation, where tickets and pages share a single linkable context. It supports ticket workflows with configurable components, custom fields, and an extensible environment via plugins.
- +Ticket timeline and diff views keep changes auditable across wiki links
- +Configurable workflow and components support different project structures
- +REST API enables automation for ticket operations and queries
- +Extensible plugin architecture adds fields and integrations
- –Sprints and sprint boards are not the primary workflow model
- –Advanced filtering and bulk operations need careful query and process setup
- –Modern UI expectations often require custom theme or plugin work
- –Granular governance beyond project roles takes more configuration effort
Developer issue triage teams
Standardize backlog intake with custom fields
More consistent triage information
Software engineers and maintainers
Investigate issues tied to revisions
Traceable link to changes
Show 2 more scenarios
QA and software quality teams
Track defects through workflow transitions
Clear defect lifecycle
Configured ticket workflows let teams record priority, transitions, and ownership for defects end to end.
Engineering leads and admins
Review decisions using ticket history
Reviewable decision trail
Change history logs capture field updates, comments, and transitions for later review and auditing.
Best for: Fits when teams want a self-hosted, wiki-linked ticketing workflow with automation and REST access.
GitHub Issues
developerIssue tracking integrated directly into GitHub repositories with labels, milestones, and project boards.
GitHub Projects links issues as items so project automation can use issue state and events across repositories.
GitHub Issues tracks work items inside GitHub projects and repositories with an issue backlog, comment threads, and label-based triage. It supports an issue hierarchy via parent-child relationships and provides project-wide views through GitHub Projects.
- +REST and GraphQL APIs cover issues, comments, labels, and project item links
- +GitHub Actions automation can react to issue events at workflow level
- +Issue hierarchy supports parent-child linking for structured breakdown
- +@mentions notifications and watcher behavior work within the same thread
- –Custom field schema and per-project workflow rules are limited compared to board-native tools
- –SLA policy, escalation rules, and SLA timers are not first-class features
- –Governance for field-level permissions requires careful repository and project design
- –Workflow automation often needs Actions and API integration rather than native rules
Open source maintainers
Triage incoming bug reports with labels
Faster bug response cycles
Product engineering teams
Plan roadmaps using issue hierarchies
Clear delivery breakdowns
Show 2 more scenarios
Customer support operations
Route incidents from web forms into issues
Centralized customer incident tracking
Support pipelines create and update issues using webhooks and the REST or GraphQL API.
DevOps automation engineers
Sync issue events with external systems
Automated status propagation
Workflows use GitHub Actions to react to issue changes and update downstream tools automatically.
Best for: Fits when engineering teams want issue tracking tightly integrated with code hosting and GitHub Projects.
BugHerd
vertical specialistVisual bug tracking tool that pins feedback directly onto web page elements for QA and agency workflows.
Visual annotations that convert into issue tickets with location-specific comment threads for faster review-to-triage.
BugHerd captures issues by letting reviewers mark up a screenshot or page view and convert those annotations into tracked tickets. It ties visual feedback to a status workflow so teams can manage an issue backlog without leaving the review context.
- +Screenshot and page-view capture turns visual feedback into tracked issues
- +Jira synchronization reduces double entry between review notes and backlog items
- +Comment threads stay attached to the specific annotated region
- +Role-based access and project scoping keep review visibility controlled
- –Project workflows are simpler than Jira and may not cover complex governance
- –Bulk editing and custom field schema depth can be limited for advanced teams
- –API surface is narrower than general-purpose issue trackers for automation
- –Automation rules are less granular than event-driven board workflows
Engineering leads and project coordinators
Assign screenshot issues through triage workflow
Accountable visual issue follow-through
Release managers and QA reviewers
Log regressions during website release review
Centralized release finding list
Show 2 more scenarios
Digital agencies and clients
Turn client feedback into assigned tasks
Trackable client review assignments
Shared review views let clients comment on exact page elements.
Web QA and product teams
Report form and interaction bugs
Reproducible reports in context
Reviewers capture issues in browser interactions and preserve the visual state.
Best for: Fits when teams need visual issue capture with lightweight workflow and Jira syncing for engineering backlogs.
Zoho BugTracker
SMBBug tracking module within the Zoho suite offering issue classification, SLA management, and workflow automation.
Rule-based automation that updates issue fields and status transitions using project workflow triggers.
Zoho BugTracker supports a ticket-to-workflow model where issues move through defined statuses and can be grouped by projects for backlog and sprint execution. Configuration centers on custom fields and rule-driven automation so common steps like assigning, updating statuses, and notifying stakeholders follow repeatable patterns. Integration depth is strongest through Zoho’s ecosystem and via an API surface that supports issue creation, updates, and search operations.
- +Custom fields and status pipelines support consistent ticket intake
- +Issue watchers and threaded comments reduce coordination gaps
- +Automation rules apply repeatable assignments and state changes
- +API enables issue create, update, and search workflows
- –Query expressiveness feels narrower than JQL-style power users expect
- –Highly customized reporting requires extra configuration effort
- –Some advanced governance workflows need tighter admin discipline
- –Migration from Jira structures can require field mapping work
Software engineering teams
Sprint-ready issue pipeline
Reduced cycle time
DevOps automation teams
Release linked issue tracking
Faster incident follow-through
Show 2 more scenarios
QA and support teams
Consistent intake with rules
Fewer misrouted tickets
Automation assigns issues and notifies watchers when required fields are present.
Project administrators
Workflow governance across teams
Lower admin risk
Role-based access and audit visibility support controlled issue edits and workflow configuration changes.
Best for: Fits when teams want an automation-driven issue workflow with API access and Zoho-aligned governance.
Conclusion
After evaluating 10 issue tracker software, Shortcut stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right Issue Tracker Software
Issue tracker software turns incoming bugs, requests, and engineering work into structured items with status changes, comments, and permissions enforced per project. This guide covers Zoho BugTracker, Bugzilla, MantisBT, Linear, GitHub Issues, Shortcut, Redmine, Plane, BugHerd, and Trac.
These tools differ most in workflow automation mechanics, API and event surface, and how governance shows up as audit trails or role-gated transitions. Teams that already run Jira Software-style processes often compare automation depth in Zoho BugTracker with change-history guarantees in Bugzilla and workflow speed in Linear.
Issue Tracker Software for governed workflows, sprint execution, and API-driven automation
Issue tracker software manages an issue backlog and active work in boards and workflow states while attaching discussion to each item and enforcing who can transition what. It typically supports saved views, label or field-based filtering, and workflow rules tied to status transitions.
Zoho BugTracker applies rule-based automation that updates issue fields and status transitions using project workflow triggers, which makes it easier to standardize ticket intake and reduce manual state edits. Bugzilla focuses on auditable issue change history that ties every update to field-level edits and state transitions, which supports controlled triage and traceable governance when workflows evolve over time.
Automation, API surfaces, and governance controls that change execution
Issue tracker software fails fast when status transitions and field updates require manual steps that conflict across teams. These tools use different automation mechanics, with Zoho BugTracker and Bugzilla focusing on workflow-triggered updates and auditable change history, respectively.
Rule-based workflow automation that writes back into issue fields
Zoho BugTracker uses project workflow triggers to update issue fields and status transitions in response to rule conditions. Bugzilla emphasizes recorded outcomes for governance, while Zoho BugTracker emphasizes automated state and field changes to reduce manual triage overhead.
Auditable change history tied to field edits and state transitions
Bugzilla records auditable issue change history for field-level edits and state transitions so governance decisions leave traceable evidence. Trac keeps ticket timeline and diff views connected to wiki-linked ticket pages, but Bugzilla’s history is specifically field and state oriented for controlled triage.
API and webhook event coverage for lifecycle automation
Linear provides a REST API and webhooks that cover issue lifecycle events for reliable automation. GitHub Issues combines REST and GraphQL APIs with GitHub Actions automation that can react to issue events across repositories.
Governed workflow transitions with admin-driven configuration boundaries
MantisBT supports per-project workflow configuration with granular role-gated transitions so project roles gate who can move issues. Redmine offers granular project role permissions plus workflow rules so teams can control issue state transitions without relying on shared team conventions.
Workflow modeling that links planning artifacts to execution work
Shortcut models planning and execution using roadmap to issue linkage, which keeps planned items synchronized with workflow progress. Linear’s iteration-focused cycle planning ties roadmap intent to execution without duplicating tickets, which reduces back-and-forth between separate planning and issue backlogs.
Choose by automation mechanics, event surface, and governance control depth
Issue tracker software should match how workflows are authored and enforced in day-to-day operations. Zoho BugTracker and Bugzilla split that choice between automation-driven transitions and auditable change-history governance.
Pick the workflow engine style: trigger-driven automation or change-history governance
If teams want workflows that automatically update fields and status transitions based on project workflow triggers, Zoho BugTracker fits a rule-first operating model. If the team’s primary requirement is traceable governance where every update is tied to field-level edits and state transitions, Bugzilla is built for auditable change-history control.
Map integration needs to REST APIs and webhook coverage
If external systems must react to issue lifecycle events in near-real-time, Linear uses a REST API and webhooks for lifecycle event automation. If the issue tracker must run inside a GitHub-based delivery surface, GitHub Issues pairs REST and GraphQL APIs with GitHub Actions reactions to issue events.
Lock down who can transition what by comparing role-gated workflow configuration
If workflows must be configured per project with role-gated transitions, MantisBT provides granular role-gated transitions tied to project workflow configuration. If governance must be expressed as project role permissions plus workflow rules, Redmine’s configuration structure supports controlled state transition ownership.
Decide whether sprint-like execution is first-class or secondary
If sprint boards and sprint execution need to be native to the workflow model, Linear is optimized for fast backlog-to-iteration execution with iteration planning tied to execution. If sprints are not the central planning primitive and governance can live in ticket components and workflows, Trac and Bugzilla still support ticket-driven workflows without centering sprint mechanics.
Choose planning-to-issue linkage only when duplication must be avoided
If planned items must stay synchronized with actionable issue backlog work inside one model, Shortcut’s roadmap to issue linkage keeps workflow progress aligned with planning artifacts. If a lightweight cycle planning model is preferred, Linear ties roadmap intent to execution with iteration-focused tracking instead of requiring separate planning ticket types.
Teams that get measurable impact from these issue tracker mechanics
Issue tracker software becomes operationally valuable when workflow authorship, automation, and governance align with team workflows. Zoho BugTracker targets automation-driven intake, while Bugzilla targets audit-grade governance through field and state history.
Operations and support teams that need controlled intake automation
Zoho BugTracker updates issue fields and status transitions using project workflow triggers, which standardizes ticket intake paths without relying on manual status edits.
Compliance-focused engineering orgs that require traceable triage history
Bugzilla records auditable issue change history for field-level edits and state transitions, which supports governance audits tied to meaningful workflow changes.
Engineering teams building automation around issue lifecycle events
Linear provides a REST API and webhooks for issue lifecycle event automation, and GitHub Issues adds REST and GraphQL APIs with GitHub Actions reactions for repository-native execution.
Self-hosting teams that want per-project workflow control
MantisBT supports per-project workflow configuration with granular role-gated transitions, and Redmine offers granular project roles plus workflow rules that gate issue state transitions.
Product and delivery teams that want planning artifacts linked to execution work
Shortcut keeps roadmap and workflow progress synchronized through roadmap to issue linkage, while Linear ties roadmap intent to execution through iteration-focused cycle planning.
Common failure modes when teams mis-match workflow design to the tool
Teams usually lose time when they import a process without matching it to the tool’s workflow primitives and automation mechanics. The mismatch shows up as governance drift, shallow automations, and expensive reconfiguration later.
Choosing an issue tracker for automation needs but underestimating workflow governance configuration effort
Zoho BugTracker can standardize ticket intake through workflow-triggered field and status updates, but Bugzilla and MantisBT still require workflow and permissions setup to avoid inconsistent triage when multiple projects share similar workflows.
Designing for Jira-style query and reporting power without checking the tool’s query expressiveness
Zoho BugTracker’s query expressiveness can feel narrower than JQL-style power users expect, so advanced reporting that depends on complex saved filters may require extra configuration work.
Expecting SLA policies and escalation rules to behave as native workflow primitives everywhere
Linear and GitHub Issues both lack native SLA policies and escalation rules, so teams that require SLA timers must plan for governance alternatives outside the core workflow model.
Assuming sprint boards are first-class planning primitives in self-hosted or wiki-linked ticketing models
Trac treats sprints and sprint boards as not the primary workflow model, so sprint metrics like burndown and velocity may not fit without additional process setup.
Overbuilding custom permission schemes without a configuration boundary plan
Shortcut makes Jira-style permission schemes harder to mirror for complex orgs, and Plane requires careful project role planning for granular permission schemes.
How We Selected and Ranked These Tools
We evaluated issue trackers using feature coverage, ease of use, and value, with features at 40% weight and both ease and value at 30% each. We ranked Zoho BugTracker highest because its rule-based automation updates issue fields and status transitions using project workflow triggers, which directly reduces manual state edits.
We also separated Zoho BugTracker from Bugzilla by pairing automation-first workflow mechanics with governance aligned to consistent ticket intake, rather than focusing primarily on auditable history. We used the same scoring lens across Linear and GitHub Issues to reward REST and webhook event surfaces that enable lifecycle automation without duplicating workflow work.
Frequently Asked Questions About Issue Tracker Software
How do Jira Software teams use automation to move tickets through a status pipeline in issue trackers?
Which issue trackers provide REST API access plus webhooks for issue lifecycle events?
Which tools support organization-level access control with auditable changes to workflow settings and issue updates?
When teams need self-hosted deployment with long-running ticket history, which issue tracker fits best?
What breaks if an integration requires a strict issue data model rather than label-driven or repository-driven semantics?
How do data migration and CSV import-export paths differ across Jira-style workflows and wiki-linked ticketing?
How are watchers and threaded comments implemented for review collaboration and audit traceability?
When workflow governance requires role-gated transitions per project or workflow stage, which tools handle that directly?
What tradeoff appears when teams prioritize speed of triage and minimal process overhead instead of heavy workflow administration?
How can teams extend issue tracking behavior beyond built-in forms using APIs or plugins?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
Funding and competing interests
This study was co-funded by several of the vendors assessed in it. No single vendor funded it. Funders could propose the market studied.
They had no role in selecting vendors, setting or weighting criteria, analysing data or drawing conclusions, and they received the same factual-accuracy check as every other vendor assessed.
Market definition, inclusion rules and criteria weights were fixed by an editor before research began and did not change afterwards. Editorial process →
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