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Transportation LogisticsTop 10 Best Internet Ticketing Software of 2026
Top 10 Internet Ticketing Software ranked for support teams using Intercom, Zendesk, or Freshdesk, with side-by-side comparisons.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
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Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Intercom
Conversations Inbox that blends chat and ticket handling with automation
Built for support teams needing messaging-led ticketing with automation and strong analytics.
Zendesk
Editor pickAgent Workspace with omnichannel ticket threads and unified communication context
Built for customer support teams needing omnichannel ticketing with automation and analytics.
Freshdesk
Editor pickFreddy AI for agent-ready ticket summaries and suggested replies
Built for customer support teams needing fast ticketing with AI triage and SLA control.
Related reading
Comparison Table
Intercom
customer supportCustomer messaging and support ticketing automation routes inbound requests, tracks conversations, and integrates with logistics customer workflows.
Conversations Inbox that blends chat and ticket handling with automation
Intercom stands out for unifying customer messaging with ticket workflows inside a single inbox for agents. It supports inbox routing, shared team visibility, and structured ticket management for email and in-app conversations.
Built-in automation enables deflection via help content and triggers that route or tag conversations based on rules. Reporting covers ticket and conversation volume, response performance, and funnel-style trends to guide support operations.
- +Unified agent inbox for email, chat, and in-app messaging
- +Automation rules for routing, tagging, and follow-up actions
- +Shared views of customers and conversation history across agents
- +Help center tools support deflection and searchable support content
- –Ticket-only workflows can feel secondary to messaging-first setup
- –Advanced routing often needs careful rule design
- –Customization of complex processes may require more admin effort
- –Reporting granularity can be limited versus specialized helpdesk suites
Support operations teams
Route inbound questions across shared inbox
Faster time to resolution
Customer success managers
Track in-app and email support threads
Lower churn from issues
Show 2 more scenarios
Product managers
Analyze conversation trends by category
More informed backlog decisions
Reporting surfaces ticket and conversation volume to connect support themes with product priorities.
IT helpdesk teams
Deflect common requests using help content
Reduced agent workload
Triggers and help articles handle routine inquiries and escalate only complex cases.
Best for: Support teams needing messaging-led ticketing with automation and strong analytics
Zendesk
helpdeskOmnichannel helpdesk ticketing supports ticket workflows, SLAs, and reporting for transportation and logistics customer service teams.
Agent Workspace with omnichannel ticket threads and unified communication context
Zendesk combines omnichannel customer support with strong ticket management, including shared inboxes and SLA handling. Agent Workspace organizes calls, emails, chat, and social messages into a single thread view for faster resolution.
Custom triggers, routing, and automation reduce manual triage by assigning and updating tickets based on rules. Reporting and ticket analytics track backlog, resolution times, and support performance across teams.
- +Omnichannel inbox unifies email, chat, and social threads in one view
- +Rule-based automation routes tickets and updates fields automatically
- +SLA management enforces response and resolution targets per queue
- +Robust analytics tracks resolution time, backlog, and agent performance
- –Advanced setups require careful configuration of triggers and views
- –Role and permission modeling can feel complex for large orgs
- –Reporting dashboards need tuning to match specific workflows
- –Some workflow steps depend on add-ons for broader coverage
Customer support managers
Track SLA compliance across shared inboxes
Improved SLA adherence metrics
Support operations teams
Automate routing with triggers and rules
Reduced manual ticket triage
Show 2 more scenarios
IT helpdesk administrators
Unify email, chat, and social requests
Faster issue resolution
Handle customer messages in one Agent Workspace thread for consistent context and follow-up.
Contact center supervisors
Monitor performance across agent queues
More consistent support throughput
Review reports to compare agent output and identify where tickets stall or reopens rise.
Best for: Customer support teams needing omnichannel ticketing with automation and analytics
Freshdesk
helpdeskCloud helpdesk ticketing manages customer issues with automation, macros, and omnichannel support suited for logistics operations.
Freddy AI for agent-ready ticket summaries and suggested replies
Freshdesk distinguishes itself with AI-assisted support operations that streamline ticket triage and drafting. Core capabilities include omnichannel ticketing for email, web forms, and social channels plus a configurable helpdesk portal for customers.
Agents get automation rules, macros, and SLA management to keep workflows consistent across teams. Reporting tools track ticket volume, resolution performance, and customer satisfaction from within the helpdesk.
- +AI ticket summarization speeds up triage and handoffs
- +Omnichannel intake consolidates email, web, and social into one queue
- +SLA management supports time-based escalations and priorities
- +Automation rules reduce repetitive actions with triggers and assignments
- –Advanced reporting needs careful configuration to match custom KPIs
- –Complex multi-team workflows can require frequent rule tuning
- –Role permissions may feel granular to set up across larger orgs
Customer support managers
Track SLAs and satisfaction trends
Faster SLA compliance
Support operations teams
Automate triage with routing rules
Lower average handle time
Show 2 more scenarios
Customer service agents
Draft replies with macros and AI
More consistent replies
Agents reuse macros and AI drafting suggestions to standardize responses for common request types.
IT helpdesk teams
Handle portal submissions and email
Unified ticket management
IT teams consolidate web form and email tickets into one queue with SLA management and reporting.
Best for: Customer support teams needing fast ticketing with AI triage and SLA control
ServiceNow Customer Service Management
enterprise ITSMCustomer service ticketing manages cases, routing, and workflow approvals for transportation logistics customer interactions.
Case management workflows with knowledge integration and automated routing
ServiceNow Customer Service Management stands out with deep workflow automation across case management, knowledge, and service operations. It supports omnichannel customer service through digital channels and agent workspaces tied to customer records. Built-in integrations and performance analytics help teams standardize handling, reduce resolution times, and track service outcomes across departments.
- +Unified case management linked to customer and service context
- +Omnichannel agent workspace for consistent handling across channels
- +Strong workflow automation with configurable approvals and escalations
- +Knowledge management improves deflection and faster resolutions
- –Complex configuration can slow setup for smaller teams
- –Customization may require specialized administrators and design work
- –Heavy platform scope can feel excessive for simple ticketing needs
Best for: Enterprises automating omnichannel case workflows and knowledge-driven service operations
Salesforce Service Cloud
enterprise CRMCase and ticket management with workflow automation and omnichannel routing supports logistics customer service operations.
Omni-Channel routing with work assignment to Service Cloud agent queues
Salesforce Service Cloud stands out with its tight integration into the Salesforce CRM data model and automation across channels. It supports omnichannel case management with routing, agent work queues, and SLA and escalation controls for consistent ticket handling.
The platform also includes knowledge management, live chat, and email case creation to centralize customer conversations into cases and threads. Advanced reporting and dashboards tie support performance to customer records and related sales activity for unified operational visibility.
- +Omnichannel case routing with live work queues and agent availability
- +Deep CRM context for cases linked to accounts, contacts, and opportunities
- +Strong SLA management with escalation rules and service metrics
- +Knowledge base articles and suggested responses for faster resolution
- –Complex admin setup for automation, routing, and permission models
- –Customization can require development for highly specific workflows
- –Agent desktop can feel heavy without careful configuration
- –Omnichannel breadth increases the need for process governance
Best for: Organizations needing CRM-linked ticketing with omnichannel routing and automation
Microsoft Dynamics 365 Customer Service
enterprise CRMCase-based ticketing with AI-assisted routing supports customer service workflows for transportation and logistics teams.
Omnichannel for Customer Service unifies conversations into guided, routed cases
Microsoft Dynamics 365 Customer Service stands out for deep Microsoft integration across Teams, Outlook, and Power Platform. Core ticketing capabilities include omnichannel case management, automated routing, and unified customer interaction history.
Service teams can use knowledge management, entitlement templates, and SLA tracking to drive consistent resolution. Reporting and insights connect service performance to operational workflows via Power BI.
- +Omnichannel case handling unifies chat, email, phone, and social interactions
- +Automated case routing with rules reduces manual triage work
- +SLA tracking and service insights support measurable resolution performance
- +Power Automate flows speed up ticket status and notifications
- –Omnichannel configuration is complex for small teams
- –Reporting setup requires model and security alignment across environments
- –Customization can increase administrative overhead over time
- –Ticket UX depends on configuration choices and entity design
Best for: Enterprises needing omnichannel ticketing with Microsoft workflow automation
HubSpot Service Hub
CRM helpdeskTicketing and helpdesk tools manage inbound requests with automation, live chat, and knowledge base support.
Service automation workflows that assign, update, and route tickets based on CRM data
HubSpot Service Hub stands out for combining customer support ticketing with a full CRM record, so agents can handle cases with contact and company context. Ticketing includes shared inboxes, automated assignment, and routing rules that support streamlined triage across teams.
Service Hub adds AI-assisted support features like Smart Replies and suggested responses, along with a knowledge base for deflection. Reporting for service performance tracks ticket volume, SLA progress, and agent activity inside the same workspace.
- +CRM-linked ticket view shows contacts, companies, and history in one place
- +Shared inboxes unify email conversations across teams and inboxes
- +Workflow automation routes, assigns, and updates tickets based on rules
- +AI-assisted suggestions speed responses in the agent workspace
- –Deep setup is required to keep routing logic maintainable
- –Ticket customization options can feel limited versus standalone helpdesk tools
- –Reporting filters can be cumbersome for complex operational metrics
Best for: Teams needing CRM context, automation, and knowledge base for ticket handling
Help Scout
shared inboxShared inbox ticketing organizes customer conversations with routing rules, reporting, and knowledge base linking.
Shared inboxes with internal notes and assignment controls for collaborative triage
Help Scout stands out for its shared inbox experience that keeps conversations centralized without forcing heavy help-desk complexity. It supports email-based ticketing with shared team replies, internal notes, and assignment rules for routing work.
Knowledge Base articles and customer-facing macros speed up resolution with reusable response content. Reporting tracks ticket status, volume trends, and performance metrics across inboxes and agents.
- +Shared inboxes with collaborative threads and clear agent ownership
- +Simple rule-based assignment and routing for consistent triage
- +Macros and templates accelerate repeat responses and reduce handling time
- +Customer-facing knowledge base supports searchable self-service answers
- –Advanced automation requires careful configuration across multiple inboxes
- –Reporting depth lags behind platforms focused on enterprise analytics
- –Workflow customization options can feel limited versus highly extensible suites
Best for: Teams managing shared support inboxes with lightweight automation and fast replies
Zoho Desk
helpdeskOmnichannel helpdesk ticketing supports ticket automation, SLA management, and customer support reporting for logistics services.
Zia AI for ticket summaries, categorization, and suggested replies
Zoho Desk stands out for combining ticketing with strong automation and a configurable knowledge base. Core capabilities include omnichannel ticket intake, SLA management, role-based access, and agent productivity tools like macros and bulk actions.
It also supports shared inboxes, customizable ticket fields, and workflow rules that route and update tickets based on conditions. Reporting and analytics cover ticket volume, resolution performance, and backlog trends across teams.
- +Workflow automation routes tickets using triggers, conditions, and field updates
- +SLA policies track first response and resolution timing by queue
- +Omnichannel inboxes unify email, web forms, and social channels
- +Knowledge base articles link to tickets and reduce repeat inquiries
- –Complex setups for advanced workflows take time to model correctly
- –Reporting dashboards can require customization for specific executive views
- –Ticket context in crowded queues can feel dense during fast triage
- –Some admin features have steep learning curves for teams new to Zoho
Best for: Customer support teams needing automation-rich ticketing with SLAs and self-service knowledge
SolarWinds Service Desk
service deskIT and service ticketing supports incident and request workflows for logistics technology teams and related customer systems.
SLA and workflow automation integrated with SolarWinds monitoring context
SolarWinds Service Desk stands out with deep IT asset and configuration alignment that supports ticket resolution across infrastructure events. Core capabilities include ticket queues, SLA management, email and portal ticket intake, and configurable workflows for assigning and routing work.
The tool also provides knowledge base support and reporting to track ticket volume, backlog, and service performance. Integration with SolarWinds monitoring data helps connect incidents to affected systems faster than generic ticketing alone.
- +SLA automation tied to ticket queues and service targets
- +Workflow rules streamline assignment and escalation paths
- +Knowledge base improves first-contact resolution with ticket-linked articles
- +Integrations connect monitoring signals to related tickets
- –Setup and customization require strong admin discipline
- –Interface can feel complex compared to lightweight ticketing tools
- –Advanced workflow changes may take time to validate safely
- –Reporting depth can overwhelm teams without standard metrics
Best for: IT teams linking monitoring events to managed service tickets
Conclusion
After evaluating 10 transportation logistics, Intercom stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right Internet Ticketing Software
This buyer's guide covers Intercom, Zendesk, Freshdesk, ServiceNow Customer Service Management, Salesforce Service Cloud, Microsoft Dynamics 365 Customer Service, HubSpot Service Hub, Help Scout, Zoho Desk, and SolarWinds Service Desk.
It focuses on integration depth, data model alignment, automation and API surface, and admin and governance controls across the ticketing workflows these products support.
Internet ticketing systems that turn inbound customer messages into routed cases, with automation and analytics
Internet ticketing software captures inbound requests from channels like email, web forms, chat, and social then converts them into trackable tickets or cases. It reduces manual triage by using routing rules, SLA handling, macros, and knowledge-linked deflection so agents act on structured work items.
Teams that run customer service operations or logistics support operations use these systems to manage queue workload, enforce response timelines, and standardize handling. Tools like Zendesk and Freshdesk show this pattern by combining omnichannel intake with rule-based automation and SLA management in the agent workspace.
Evaluation criteria for ticketing tools with deep integration, governed automation, and queryable ticket data
The key differentiator among these products is how the data model connects to customer records, operational systems, and identity controls. Zendesk pairs an omnichannel Agent Workspace with SLA policies and analytics, while Salesforce Service Cloud ties cases into CRM objects and work queues.
Automation quality also depends on the API surface and admin governance for routing logic, because triggers and field updates must stay maintainable as workflows grow. ServiceNow Customer Service Management and Microsoft Dynamics 365 Customer Service concentrate automation and approvals in workflows tied to broader enterprise records, while Intercom concentrates automation around routed conversations in a unified inbox.
Omnichannel ticket threads in a single agent workspace
Zendesk’s Agent Workspace organizes calls, emails, chat, and social messages into unified thread views, which reduces context switching during triage. Intercom’s Conversations Inbox blends chat and ticket handling, while Zoho Desk and Freshdesk consolidate omnichannel intake into one queue view for consistent routing.
Rule-based automation that routes, updates fields, and enforces SLA policies
Zendesk automates assignment and field updates through custom triggers and routing rules, and SLA management enforces response and resolution targets per queue. Freshdesk provides triggers and assignment automation plus time-based escalations with SLA management, while ServiceNow Customer Service Management adds workflow approvals and escalations embedded in case workflows.
Knowledge-linked deflection and case handling guidance
Intercom includes help center tools that support deflection through searchable content, and Zendesk and Freshdesk include knowledge base capabilities for self-service and faster resolution. ServiceNow Customer Service Management and Salesforce Service Cloud also integrate knowledge management into case workflows so agents can standardize outcomes.
CRM and enterprise data model alignment for governed context
Salesforce Service Cloud centralizes cases with CRM context by linking tickets to accounts, contacts, and opportunities, then ties reporting dashboards to those customer records. HubSpot Service Hub also keeps ticket handling inside the CRM record with contact and company context, while Microsoft Dynamics 365 Customer Service connects service performance insights through its Microsoft workflow and reporting stack.
Automation and integration extensibility through workflow and orchestration surfaces
ServiceNow Customer Service Management concentrates automation in configurable workflows tied to service operations, which is useful when tickets must drive multi-step processes. Microsoft Dynamics 365 Customer Service pairs ticketing with Power Automate flows for status and notifications, and Intercom routes conversations through automation rules that tag and follow up based on rules.
Admin governance controls for permissions, routing maintainability, and auditability
Large organizations typically need clear role and permission modeling to keep routing logic safe, which is a known complexity area in Zendesk and Salesforce Service Cloud. ServiceNow Customer Service Management and Microsoft Dynamics 365 Customer Service provide deeper workflow control that supports approvals and governance, while Help Scout and Intercom focus on simpler shared inbox collaboration and routing rules across fewer objects.
A control-first selection framework for internet ticketing workflows and automation governance
Start by matching the primary operating model to the inbox experience. Intercom fits messaging-led workflows with a Conversations Inbox that blends chat and ticket handling, while Zendesk fits omnichannel support with Agent Workspace thread views built for SLA-driven operations.
Then evaluate whether the ticket data model and automation surface reduce change risk. Tools like ServiceNow Customer Service Management and Microsoft Dynamics 365 Customer Service are structured around guided cases and workflow automation, which supports deeper governance when routing logic must be maintained across teams.
Map inbound channels to a single operational workspace
List the channels that must converge for agents, such as email, chat, in-app messaging, social, phone, or web forms. Intercom unifies email and in-app style messaging in the Conversations Inbox, Zendesk unifies omnichannel threads in Agent Workspace, and Freshdesk consolidates intake into omnichannel queues for fast triage.
Define the routing contract in terms of fields, tags, and queue targets
Translate triage requirements into routing outcomes like queue assignment, tag updates, and field updates that drive downstream handling. Zendesk triggers can assign and update fields automatically, Intercom automation rules can route and tag conversations, and Zoho Desk uses triggers and conditions to update ticket fields based on criteria.
Validate SLA enforcement and escalation paths with queue-level rules
Confirm whether the tool supports SLA policies that track response and resolution targets by queue and when escalations occur. Zendesk emphasizes SLA management and analytics for backlog and resolution time, Freshdesk supports time-based escalations with SLA control, and SolarWinds Service Desk ties SLA automation to ticket queues and service targets.
Check the data model alignment with customer or operational records
If ticket data must join to CRM or enterprise objects, choose a tool with explicit alignment to those records. Salesforce Service Cloud links cases to accounts, contacts, and opportunities, HubSpot Service Hub keeps cases inside CRM context, and ServiceNow Customer Service Management links case handling to customer and service context within the platform.
Stress-test automation governance with multi-team workflows and permissions
Design the roles, ownership boundaries, and workflow approval needs before implementing complex routing. Zendesk and Freshdesk can require careful configuration for advanced setups and multi-team workflows, while ServiceNow Customer Service Management and Microsoft Dynamics 365 Customer Service support configurable approvals and escalations that fit governance-heavy orgs.
Confirm knowledge and agent guidance fit the handling style
If agents need fast answers and consistent resolution steps, validate knowledge base linking and suggested responses. Freshdesk’s Freddy AI provides agent-ready summaries and suggested replies, Zoho Desk’s Zia AI provides ticket summaries and suggested replies, and Zendesk and Intercom support knowledge-linked deflection inside agent workflows.
Which internet ticketing tool category fits which support operating model
The best fit depends on whether the organization runs ticketing as a messaging workflow, an omnichannel support operation, or an enterprise case management program. Intercom and HubSpot Service Hub focus on agent workspace experiences that integrate with messaging or CRM context, while ServiceNow Customer Service Management and Salesforce Service Cloud are built for governed workflows tied to larger data models.
Ticketing teams should also align automation needs with governance expectations because complex trigger and workflow setups can require admin discipline. Help Scout and Intercom suit collaborative shared inbox handling with lighter automation, while Microsoft Dynamics 365 Customer Service suits Microsoft workflow automation needs.
Support teams running messaging-led workflows and conversational triage
Intercom fits teams that route and manage inbound conversations through a Conversations Inbox that blends chat and ticket handling with automation rules for routing, tagging, and follow-up.
Omnichannel customer support teams that need SLA enforcement and queue analytics
Zendesk is a strong match for teams that require omnichannel inbox thread views in Agent Workspace plus SLA management and reporting for backlog and resolution times.
Customer service teams that want AI-assisted triage and agent-ready summaries
Freshdesk fits teams that want Freddy AI for agent-ready ticket summaries and suggested replies alongside SLA management and omnichannel intake into a single queue.
Enterprises needing governed case workflows with approvals and knowledge integration
ServiceNow Customer Service Management is built for deep workflow automation with case management workflows tied to knowledge integration and automated routing, which suits multi-department service operations.
IT and operations teams linking monitoring signals to ticket resolution
SolarWinds Service Desk fits teams that need SLA and workflow automation integrated with SolarWinds monitoring context to connect incidents to affected systems faster than generic ticketing.
Governance and workflow pitfalls that break ticket automation plans
Many implementations fail when routing rules are modeled without a clear data contract for ticket fields, tags, and ownership boundaries. Zendesk and Freshdesk can demand careful configuration for advanced setups and multi-team workflows, which becomes a change-management risk when routing logic is not standardized.
Another common break is mixing lightweight shared inbox expectations with enterprise governance requirements. Help Scout and Intercom can cover collaborative triage well, but complex workflow approvals and deep enterprise orchestration are better aligned with ServiceNow Customer Service Management or Microsoft Dynamics 365 Customer Service.
Designing routing rules without defining which fields get updated
Routing logic should be written in terms of field updates that downstream steps and reporting can rely on. Zendesk supports rule-based automation that updates ticket fields and assigns queues, while Intercom automation rules can tag and follow up, but both require deliberate rule design to avoid inconsistent states.
Overloading advanced trigger logic before permissions and ownership models are stable
Complex setups can create brittle workflows when role and permission modeling is unclear, which is a known complexity area in Zendesk and Salesforce Service Cloud. ServiceNow Customer Service Management and Microsoft Dynamics 365 Customer Service provide stronger workflow governance patterns like configurable approvals, which reduces the risk of uncontrolled changes.
Expecting enterprise reporting depth without aligning dashboards to workflow KPIs
Reporting dashboards often need tuning to match operational metrics, which shows up as a configuration need in Zendesk and can require careful setup in Freshdesk. If executives need queue-specific and KPI-specific reporting, plan dashboard configuration early before scaling teams and categories.
Treating shared inbox collaboration as a replacement for full case governance
Help Scout and Intercom support shared inbox routing and internal notes for collaborative triage, but advanced workflow customization across approvals and enterprise processes can feel limited versus enterprise platforms. ServiceNow Customer Service Management and Microsoft Dynamics 365 Customer Service align better with approval-heavy case workflows.
Ignoring knowledge deflection and relying only on agent macros and templates
Knowledge base integration affects first-contact resolution and repeat inquiry reduction, which matters across Intercom, Zendesk, Freshdesk, and Zoho Desk. Tools like ServiceNow Customer Service Management and Salesforce Service Cloud combine knowledge with case workflows, which improves consistency when ticket categories expand.
How We Selected and Ranked These Internet Ticketing Tools
We evaluated Intercom, Zendesk, Freshdesk, ServiceNow Customer Service Management, Salesforce Service Cloud, Microsoft Dynamics 365 Customer Service, HubSpot Service Hub, Help Scout, Zoho Desk, and SolarWinds Service Desk using feature coverage, ease of use, and value as the scoring criteria. Features carried the most weight in the overall rating because ticket routing, SLA automation, knowledge deflection, and agent workspace design determine whether teams can operate at throughput without manual triage. Ease of use and value each counted heavily because teams still need to configure routing rules, maintain permissions, and adapt dashboards without excessive administrative friction.
Intercom ranked highest because its Conversations Inbox unifies chat and ticket handling with automation rules that route, tag, and follow up, which lifted the features score and supported faster agent operations inside a single workspace.
Frequently Asked Questions About Internet Ticketing Software
Which internet ticketing platform fits support teams already using Intercom for customer messaging workflows?
How do Zendesk and Freshdesk differ in automation and agent workflow structure?
Which tools best match organizations that require deep CRM data model alignment for ticketing?
What options support IT teams that need monitoring context tied to incidents, not generic ticket intake?
Which platform offers the strongest Microsoft-native workflow integration for ticket handling?
How do ServiceNow Customer Service and Salesforce Service Cloud handle enterprise workflow automation across cases and knowledge?
Which tools are best for shared inbox collaboration with lightweight ticket management?
What are the key integration and API expectations when comparing Intercom, Zendesk, and Zoho Desk?
Which platform includes security and access-control tooling that fits teams using RBAC and audit logging?
What migration path is usually least disruptive when moving existing ticket data into a new system?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
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