Quick Overview
- 1#1: Close - All-in-one inside sales CRM with built-in phone, email, SMS, and pipeline tracking for high-velocity deal management.
- 2#2: Outreach - Sales engagement platform that automates sequences, tracks interactions, and provides analytics for inside sales productivity.
- 3#3: Salesloft - Revenue orchestration tool for creating sales cadences, tracking engagement, and coaching inside sales reps.
- 4#4: Pipedrive - Visual sales pipeline CRM focused on activity tracking, deal progression, and forecasting for inside sales teams.
- 5#5: HubSpot - Free CRM with sales hub for tracking leads, emails, calls, and deals in inbound inside sales workflows.
- 6#6: Salesforce - Comprehensive CRM platform with Sales Cloud for advanced pipeline tracking, automation, and reporting in inside sales.
- 7#7: Gong - Conversation intelligence platform that records, transcribes, and analyzes sales calls to track performance insights.
- 8#8: Dialpad - AI-powered cloud phone system with sales CRM integration for call tracking, coaching, and real-time analytics.
- 9#9: AI rcall - Cloud-based call center software integrated with CRMs for tracking inside sales calls and customer interactions.
- 10#10: VanillaSoft - Inside sales CRM optimized for lead management, progressive dialing, and activity tracking without data entry.
We rigorously evaluated tools based on feature depth (including automation, pipeline management, and analytics), user experience, reliability, and value, ensuring they align with the diverse needs of inside sales teams.
Comparison Table
This comparison table examines leading inside sales tracking software, featuring tools like Close, Outreach, Salesloft, Pipedrive, HubSpot, and more, to guide teams in identifying solutions that match their workflow and goals. Readers will discover key functionalities, usability factors, and practical strengths to determine the best fit for managing leads, closing deals, and optimizing sales processes.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Close All-in-one inside sales CRM with built-in phone, email, SMS, and pipeline tracking for high-velocity deal management. | specialized | 9.6/10 | 9.8/10 | 9.4/10 | 9.2/10 |
| 2 | Outreach Sales engagement platform that automates sequences, tracks interactions, and provides analytics for inside sales productivity. | specialized | 9.2/10 | 9.6/10 | 8.1/10 | 8.4/10 |
| 3 | Salesloft Revenue orchestration tool for creating sales cadences, tracking engagement, and coaching inside sales reps. | specialized | 8.7/10 | 9.2/10 | 8.0/10 | 7.8/10 |
| 4 | Pipedrive Visual sales pipeline CRM focused on activity tracking, deal progression, and forecasting for inside sales teams. | specialized | 8.7/10 | 8.5/10 | 9.2/10 | 8.0/10 |
| 5 | HubSpot Free CRM with sales hub for tracking leads, emails, calls, and deals in inbound inside sales workflows. | enterprise | 8.6/10 | 9.1/10 | 8.3/10 | 8.4/10 |
| 6 | Salesforce Comprehensive CRM platform with Sales Cloud for advanced pipeline tracking, automation, and reporting in inside sales. | enterprise | 8.2/10 | 9.4/10 | 6.8/10 | 7.1/10 |
| 7 | Gong Conversation intelligence platform that records, transcribes, and analyzes sales calls to track performance insights. | specialized | 8.4/10 | 9.2/10 | 7.8/10 | 7.5/10 |
| 8 | Dialpad AI-powered cloud phone system with sales CRM integration for call tracking, coaching, and real-time analytics. | specialized | 8.3/10 | 8.8/10 | 8.7/10 | 7.6/10 |
| 9 | AI rcall Cloud-based call center software integrated with CRMs for tracking inside sales calls and customer interactions. | other | 8.1/10 | 8.0/10 | 9.0/10 | 7.5/10 |
| 10 | VanillaSoft Inside sales CRM optimized for lead management, progressive dialing, and activity tracking without data entry. | specialized | 7.6/10 | 8.2/10 | 7.0/10 | 7.3/10 |
All-in-one inside sales CRM with built-in phone, email, SMS, and pipeline tracking for high-velocity deal management.
Sales engagement platform that automates sequences, tracks interactions, and provides analytics for inside sales productivity.
Revenue orchestration tool for creating sales cadences, tracking engagement, and coaching inside sales reps.
Visual sales pipeline CRM focused on activity tracking, deal progression, and forecasting for inside sales teams.
Free CRM with sales hub for tracking leads, emails, calls, and deals in inbound inside sales workflows.
Comprehensive CRM platform with Sales Cloud for advanced pipeline tracking, automation, and reporting in inside sales.
Conversation intelligence platform that records, transcribes, and analyzes sales calls to track performance insights.
AI-powered cloud phone system with sales CRM integration for call tracking, coaching, and real-time analytics.
Cloud-based call center software integrated with CRMs for tracking inside sales calls and customer interactions.
Inside sales CRM optimized for lead management, progressive dialing, and activity tracking without data entry.
Close
specializedAll-in-one inside sales CRM with built-in phone, email, SMS, and pipeline tracking for high-velocity deal management.
Power Dialer with intelligent lead prioritization, auto-voicemail detection, and one-click calling directly from CRM records
Close is a sales-first CRM tailored for inside sales teams, providing comprehensive tracking of calls, emails, SMS, and all customer interactions in one unified platform. It automatically logs activities, offers real-time reporting on sales performance, pipeline progression, and rep productivity without manual data entry. With built-in tools like Power Dialer, email sequences, and workflows, it enables high-velocity outbound sales while minimizing context switching.
Pros
- Seamless integration of calling, emailing, and SMS with automatic activity logging and tracking
- Powerful real-time reporting and analytics for sales metrics and forecasting
- Intuitive workflows and Power Dialer for high-volume inside sales efficiency
Cons
- Limited advanced customization options compared to enterprise CRMs like Salesforce
- Integrations ecosystem is solid but not as extensive as some competitors
- Pricing scales quickly for larger teams with premium features
Best For
High-velocity inside sales teams focused on outbound calling, emailing, and precise activity tracking to accelerate deal velocity.
Pricing
Starts at $59/user/month (Essential, billed annually), $99/user/month (Professional), with custom Enterprise pricing.
Outreach
specializedSales engagement platform that automates sequences, tracks interactions, and provides analytics for inside sales productivity.
Dynamic sequence optimization powered by AI that adapts outreach based on real-time engagement data
Outreach is a comprehensive sales engagement platform tailored for inside sales teams, enabling automated multi-channel outreach through email sequences, dialer calls, and task management. It excels in tracking sales activities, engagement metrics, and pipeline progression with robust analytics and real-time reporting. By integrating deeply with CRMs like Salesforce, it provides actionable insights to optimize cadences and forecast revenue accurately.
Pros
- Advanced multi-channel sequence automation with A/B testing
- Deep analytics and AI-driven insights for activity tracking
- Seamless CRM integrations and real-time coaching tools
Cons
- Steep learning curve for new users
- High pricing unsuitable for small teams
- Occasional performance issues with large datasets
Best For
Mid-market and enterprise inside sales teams seeking scalable outbound tracking and optimization.
Pricing
Custom quote-based pricing; typically $100-$150/user/month (billed annually) for core plans, with enterprise tiers higher.
Salesloft
specializedRevenue orchestration tool for creating sales cadences, tracking engagement, and coaching inside sales reps.
Dynamic Cadences that automate and adapt personalized sales sequences across channels based on prospect behavior
Salesloft is a leading sales engagement platform designed for inside sales teams to automate multi-channel outreach, track activities, and analyze performance across emails, calls, and LinkedIn. It offers cadences for personalized sequences, conversation intelligence for call insights, and pipeline management tools to monitor deal progression and rep productivity. With robust integrations to CRMs like Salesforce, it streamlines sales workflows and drives revenue growth through data-driven coaching.
Pros
- Powerful cadence automation for multi-touch sequences
- Advanced analytics and conversation intelligence
- Deep CRM integrations and real-time pipeline visibility
Cons
- Expensive for small teams or startups
- Steep learning curve during initial setup
- Some advanced features require higher tiers
Best For
Mid-market to enterprise inside sales teams scaling outbound prospecting and needing comprehensive activity tracking.
Pricing
Quote-based enterprise pricing, typically starting at $125/user/month for Essentials, with Premium and Enterprise tiers up to $150+ for full features.
Pipedrive
specializedVisual sales pipeline CRM focused on activity tracking, deal progression, and forecasting for inside sales teams.
Drag-and-drop visual sales pipeline that simplifies tracking and forecasting for inside sales.
Pipedrive is a sales-focused CRM designed specifically for managing sales pipelines, making it ideal for inside sales tracking by visualizing deals, activities, and communications in a customizable drag-and-drop interface. It automates reminders for calls, emails, and tasks, while providing insights into sales performance to help teams close deals faster. The platform integrates with email, calendars, and telephony tools, streamlining inside sales workflows without overwhelming complexity.
Pros
- Intuitive drag-and-drop pipeline visualization for quick deal tracking
- Robust activity scheduling and automated reminders for inside sales reps
- Strong mobile app and integrations with email and phone systems
Cons
- Advanced reporting and automation locked behind higher-tier plans
- Limited native marketing automation compared to full-suite CRMs
- Pricing scales up quickly for teams needing enterprise features
Best For
Small to mid-sized inside sales teams prioritizing simple, visual pipeline management and deal progression tracking.
Pricing
Starts at $14/user/month (Essential), $29 (Advanced), $49 (Professional), $99 (Enterprise); billed annually with a 14-day free trial.
HubSpot
enterpriseFree CRM with sales hub for tracking leads, emails, calls, and deals in inbound inside sales workflows.
Real-time email tracking and notifications embedded in the contact timeline for instant sales activity insights
HubSpot is a comprehensive CRM platform with a dedicated Sales Hub designed for inside sales tracking, offering pipeline management, email sequences, call logging, and meeting scheduling. It provides real-time activity tracking, performance analytics, and customizable dashboards to monitor rep productivity and deal progression. Ideal for teams seeking an all-in-one solution that integrates sales with marketing and service, though it shines brightest in its free tier for basic tracking needs.
Pros
- Robust free CRM with unlimited users and core tracking features like email opens and deal stages
- Powerful reporting and forecasting tools for sales performance insights
- Seamless integrations with calendars, email, and telephony for unified activity logging
Cons
- Advanced sales engagement sequences and AI features locked behind expensive Professional/Enterprise tiers
- Interface can feel overwhelming for sales-only teams due to full-suite bloat
- Limited native dialer and calling analytics compared to sales-specific tools
Best For
Mid-sized inside sales teams needing scalable CRM tracking integrated with marketing automation.
Pricing
Free CRM forever; Sales Hub Starter at $20/user/month; Professional at $90/user/month; Enterprise at $150/user/month (billed annually).
Salesforce
enterpriseComprehensive CRM platform with Sales Cloud for advanced pipeline tracking, automation, and reporting in inside sales.
Einstein AI for predictive opportunity insights and automated sales activity recommendations
Salesforce Sales Cloud is a comprehensive CRM platform that excels in tracking inside sales activities, including leads, opportunities, calls, emails, and pipeline progression. It provides real-time dashboards, forecasting tools, and automation to help inside sales teams manage quotas and performance efficiently. With AI-driven insights via Einstein, it offers predictive analytics to prioritize deals and improve close rates, though it requires significant customization for optimal use.
Pros
- Extremely robust reporting and customizable dashboards for detailed sales tracking
- Seamless integrations with telephony, email, and productivity tools
- AI-powered Einstein features for lead scoring and forecasting accuracy
Cons
- Steep learning curve and complex setup requiring admin expertise
- High pricing that scales poorly for small inside sales teams
- Overkill for basic tracking needs with excessive customization required
Best For
Mid-to-large enterprises with complex inside sales processes needing advanced analytics and scalability.
Pricing
Starts at $25/user/month (Essentials), $75/user/month (Professional), up to $300+/user/month (Unlimited); often requires add-ons and custom contracts.
Gong
specializedConversation intelligence platform that records, transcribes, and analyzes sales calls to track performance insights.
Revenue Intelligence AI that automatically surfaces hidden risks, opportunities, and coaching moments from every sales interaction
Gong (gong.io) is a revenue intelligence platform that records, transcribes, and analyzes sales calls and meetings using AI to deliver actionable insights for inside sales teams. It tracks conversation patterns, identifies deal risks, and provides coaching recommendations to improve rep performance and forecasting accuracy. By integrating with CRMs like Salesforce, Gong enables managers to monitor 100% of interactions without manual note-taking.
Pros
- Exceptional AI-driven conversation analytics and transcription accuracy
- Robust coaching and deal intelligence tools for sales optimization
- Seamless CRM integrations for streamlined inside sales workflows
Cons
- High cost makes it less accessible for small teams
- Steep learning curve for advanced features and dashboards
- Privacy and compliance concerns with full call recording
Best For
Mid-sized to enterprise inside sales teams seeking deep AI insights from customer conversations to drive revenue growth.
Pricing
Custom enterprise pricing, typically starting at $100-$150 per user per month with annual contracts required.
Dialpad
specializedAI-powered cloud phone system with sales CRM integration for call tracking, coaching, and real-time analytics.
AI Sidekick for real-time conversation summaries, sentiment detection, and proactive coaching suggestions
Dialpad is a cloud-based unified communications platform offering VoIP calling, SMS, video meetings, and AI-driven tools specifically designed for sales and support teams. For inside sales tracking, it provides automatic call recording, real-time transcription, sentiment analysis, and conversation intelligence to monitor rep performance and coach effectively. It integrates seamlessly with CRMs like Salesforce and HubSpot, delivering actionable insights into sales calls and customer interactions.
Pros
- AI-powered transcription and sentiment analysis for deep call insights
- Real-time coaching and live agent assist during calls
- Robust integrations with major CRMs and sales tools
Cons
- Pricing escalates quickly for advanced AI features
- Less specialized for non-voice sales activities like email tracking
- Report customization can feel limited compared to dedicated analytics platforms
Best For
Inside sales teams in growing organizations seeking an all-in-one communication and AI conversation intelligence solution.
Pricing
Standard at $15/user/mo, Pro at $25/user/mo (billed annually), Enterprise custom; sales features require Pro or higher.
AI rcall
otherCloud-based call center software integrated with CRMs for tracking inside sales calls and customer interactions.
Automatic syncing of calls, recordings, and notes directly into CRM systems for effortless sales tracking
AI rcall is a cloud-based phone system designed for sales and support teams, offering VoIP calling, call recording, and real-time analytics to track inside sales interactions. It integrates seamlessly with CRMs like Salesforce, HubSpot, and Pipedrive to automatically log calls, monitor agent performance, and provide insights into sales calls. This makes it a solid choice for inside sales tracking by centralizing telephony data within sales workflows.
Pros
- Seamless integrations with major CRMs for automatic call logging
- High-quality call recording and real-time monitoring tools
- Intuitive interface with mobile app support for remote teams
Cons
- Limited advanced conversation AI compared to specialized sales intelligence tools
- Pricing escalates quickly for larger teams or advanced features
- Reporting is telephony-focused rather than deeply sales-pipeline oriented
Best For
Inside sales teams prioritizing reliable cloud calling with CRM syncing and basic call analytics over advanced AI insights.
Pricing
Starts at $30/user/month (Essentials, annual billing); Professional at $50/user/month; Enterprise custom.
VanillaSoft
specializedInside sales CRM optimized for lead management, progressive dialing, and activity tracking without data entry.
Dynamic SmartLists that automatically update and segment leads based on customizable criteria and behaviors
VanillaSoft is a sales CRM platform tailored for inside sales teams, offering robust lead management, multi-channel outreach (phone, email, SMS), and comprehensive activity tracking. It features dynamic SmartLists for automated lead segmentation, workflow automation to enforce sales processes, and real-time dashboards for monitoring rep performance and pipeline progress. Ideal for tracking interactions from initial contact through deal closure, it emphasizes data-driven sales optimization.
Pros
- Powerful dynamic SmartLists for real-time lead segmentation and prioritization
- Strong multi-channel tracking for calls, emails, and tasks with detailed reporting
- Customizable workflows that enforce consistent sales processes
Cons
- Interface feels dated and has a steeper learning curve for new users
- Limited native integrations with popular tools like marketing automation platforms
- Pricing is quote-based and can be higher for smaller teams
Best For
Mid-sized inside sales teams needing structured lead tracking and process automation without enterprise complexity.
Pricing
Quote-based; typically starts at $65/user/month for basic plans, scaling with features and users.
Conclusion
Close emerges as the top choice, offering an all-in-one solution with integrated communication tools and pipeline management for high-velocity deals. Outreach stands strong with automation and analytics to enhance productivity, while Salesloft impresses with its revenue orchestration and coaching capabilities. Together, these top tools showcase diverse strengths, ensuring every inside sales team finds a fit that aligns with their unique needs.
Take the first step toward better sales performance—explore Close to unlock its seamless combination of communication and pipeline tracking, and start optimizing your team’s effectiveness today.
Tools Reviewed
All tools were independently evaluated for this comparison