Quick Overview
- 1#1: Cortex XSOAR - Leading SOAR platform that automates and orchestrates security incident response workflows across diverse tools and teams.
- 2#2: Splunk SOAR - Security orchestration, automation, and response solution integrated with Splunk for streamlined incident handling.
- 3#3: Swimlane - Low-code SOAR platform enabling custom automation, case management, and collaboration for incident response.
- 4#4: ServiceNow Security Operations - Integrates security incident response into enterprise IT service management for efficient triage and remediation.
- 5#5: IBM Security Resilient - Adaptive incident response platform for investigation, orchestration, and compliance reporting.
- 6#6: Microsoft Sentinel - Cloud-native SIEM and SOAR solution providing AI-powered incident detection, investigation, and automated response.
- 7#7: Rapid7 InsightConnect - SOAR tool with extensive playbook library for automating security workflows and incident enrichment.
- 8#8: ThreatConnect - Intelligence-driven SOAR platform for threat collaboration, automation, and proactive incident management.
- 9#9: FortiSOAR - SOAR solution integrated with Fortinet Security Fabric for unified incident response automation.
- 10#10: Torq - Agentless, AI-powered SOAR platform for hyperautomation of security operations and incident response.
We evaluated and ranked these tools based on automation capabilities, integration flexibility, user experience, and overall value, ensuring they deliver robust, scalable solutions for modern incident response challenges.
Comparison Table
Incident response management software is essential for organizations to efficiently handle threats and minimize downtime. This comparison table features tools like Cortex XSOAR, Splunk SOAR, Swimlane, ServiceNow Security Operations, and IBM Security Resilient, providing insights into their capabilities, integration strengths, and suitability for different needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Cortex XSOAR Leading SOAR platform that automates and orchestrates security incident response workflows across diverse tools and teams. | enterprise | 9.7/10 | 9.9/10 | 8.2/10 | 8.9/10 |
| 2 | Splunk SOAR Security orchestration, automation, and response solution integrated with Splunk for streamlined incident handling. | enterprise | 9.2/10 | 9.5/10 | 8.0/10 | 8.5/10 |
| 3 | Swimlane Low-code SOAR platform enabling custom automation, case management, and collaboration for incident response. | enterprise | 8.7/10 | 9.3/10 | 7.9/10 | 8.2/10 |
| 4 | ServiceNow Security Operations Integrates security incident response into enterprise IT service management for efficient triage and remediation. | enterprise | 8.7/10 | 9.2/10 | 7.8/10 | 8.3/10 |
| 5 | IBM Security Resilient Adaptive incident response platform for investigation, orchestration, and compliance reporting. | enterprise | 8.5/10 | 9.2/10 | 7.8/10 | 8.0/10 |
| 6 | Microsoft Sentinel Cloud-native SIEM and SOAR solution providing AI-powered incident detection, investigation, and automated response. | enterprise | 8.6/10 | 9.3/10 | 7.7/10 | 8.2/10 |
| 7 | Rapid7 InsightConnect SOAR tool with extensive playbook library for automating security workflows and incident enrichment. | enterprise | 8.2/10 | 8.7/10 | 8.0/10 | 7.6/10 |
| 8 | ThreatConnect Intelligence-driven SOAR platform for threat collaboration, automation, and proactive incident management. | enterprise | 8.2/10 | 8.7/10 | 7.1/10 | 7.6/10 |
| 9 | FortiSOAR SOAR solution integrated with Fortinet Security Fabric for unified incident response automation. | enterprise | 8.2/10 | 8.7/10 | 7.6/10 | 7.9/10 |
| 10 | Torq Agentless, AI-powered SOAR platform for hyperautomation of security operations and incident response. | specialized | 8.1/10 | 8.5/10 | 8.8/10 | 7.5/10 |
Leading SOAR platform that automates and orchestrates security incident response workflows across diverse tools and teams.
Security orchestration, automation, and response solution integrated with Splunk for streamlined incident handling.
Low-code SOAR platform enabling custom automation, case management, and collaboration for incident response.
Integrates security incident response into enterprise IT service management for efficient triage and remediation.
Adaptive incident response platform for investigation, orchestration, and compliance reporting.
Cloud-native SIEM and SOAR solution providing AI-powered incident detection, investigation, and automated response.
SOAR tool with extensive playbook library for automating security workflows and incident enrichment.
Intelligence-driven SOAR platform for threat collaboration, automation, and proactive incident management.
SOAR solution integrated with Fortinet Security Fabric for unified incident response automation.
Agentless, AI-powered SOAR platform for hyperautomation of security operations and incident response.
Cortex XSOAR
enterpriseLeading SOAR platform that automates and orchestrates security incident response workflows across diverse tools and teams.
The XSOAR Content Marketplace, offering thousands of community-vetted integrations, playbooks, and widgets for instant extensibility.
Cortex XSOAR, developed by Palo Alto Networks, is a premier Security Orchestration, Automation, and Response (SOAR) platform designed to streamline incident response management through automation and orchestration. It provides a centralized interface for case management, playbook automation, and integration with over 1,000 third-party tools via its extensive marketplace. Security teams can accelerate investigations, reduce mean time to response (MTTR), and scale operations with AI-driven insights and customizable workflows.
Pros
- Vast marketplace with 1,000+ integrations and pre-built playbooks for rapid deployment
- Powerful automation engine that significantly reduces MTTR through customizable workflows
- Enterprise-grade scalability with AI/ML enhancements for intelligent triage and response
Cons
- Steep learning curve for playbook development and advanced customization
- High cost that may be prohibitive for smaller organizations
- Complex initial setup requiring dedicated resources and expertise
Best For
Large enterprises and mature SOC teams seeking comprehensive automation to handle high-volume, complex security incidents at scale.
Pricing
Quote-based enterprise subscription; typically starts at $50,000+ annually depending on users, integrations, and deployment scale.
Splunk SOAR
enterpriseSecurity orchestration, automation, and response solution integrated with Splunk for streamlined incident handling.
Visual Playbook Editor for drag-and-drop creation of sophisticated, no-code automation workflows
Splunk SOAR is a powerful security orchestration, automation, and response (SOAR) platform that helps security teams automate incident response workflows, manage cases, and integrate with over 500 third-party tools. It features customizable playbooks for streamlining repetitive tasks, real-time collaboration, and analytics to reduce mean time to response (MTTR). Ideal for complex environments, it scales from mid-sized to enterprise SOCs, enhancing efficiency in threat detection and remediation.
Pros
- Extensive library of pre-built playbooks and 500+ integrations
- Advanced automation reducing manual effort and MTTR
- Robust case management with real-time collaboration
Cons
- Steep learning curve for playbook customization
- High enterprise-level pricing
- Resource-intensive deployment and maintenance
Best For
Enterprise SOC teams managing high-volume, complex incidents requiring deep automation and integrations.
Pricing
Quote-based subscription starting at around $50,000 annually, scaling with users and ingest volume.
Swimlane
enterpriseLow-code SOAR platform enabling custom automation, case management, and collaboration for incident response.
HyperFlow visual playbook engine for rapid, low-code workflow orchestration
Swimlane is a low-code security orchestration, automation, and response (SOAR) platform specifically designed for incident response management in security operations centers (SOCs). It enables teams to create visual playbooks for automating workflows, integrating with over 300 tools like SIEMs, EDRs, and ticketing systems. The platform centralizes case management, collaboration, and reporting to accelerate threat detection and remediation while reducing manual effort.
Pros
- Powerful drag-and-drop playbook builder for custom automation
- Extensive integrations with security and IT tools
- Real-time collaboration and detailed analytics for IR teams
Cons
- Steep learning curve for non-technical users
- Custom enterprise pricing can be costly for smaller organizations
- Setup and initial configuration require significant time investment
Best For
Mid-to-large enterprises with dedicated SecOps teams seeking scalable automation for complex incident response workflows.
Pricing
Custom quote-based pricing; typically starts at $50,000-$100,000 annually for enterprise deployments, with per-user or per-incident options.
ServiceNow Security Operations
enterpriseIntegrates security incident response into enterprise IT service management for efficient triage and remediation.
Security Incident Response module with no-code graphical playbooks and real-time collaboration across SOC and IT teams
ServiceNow Security Operations is a robust platform within the ServiceNow ecosystem designed for managing security incidents, vulnerabilities, and threats through automated workflows and orchestration. It enables SOC teams to prioritize, investigate, and remediate incidents efficiently with AI-powered insights, collaboration tools, and integration across IT and security operations. By unifying incident response with broader IT service management, it significantly reduces MTTR and enhances threat visibility for enterprise environments.
Pros
- Seamless integration with the Now Platform for unified IT and security operations
- Advanced automation, playbooks, and AI-driven prioritization for faster incident resolution
- Comprehensive threat intelligence feeds and graphical workflow designer
Cons
- High implementation costs and complexity requiring skilled administrators
- Steep learning curve for teams new to ServiceNow
- Pricing can be prohibitive for mid-market or smaller organizations
Best For
Large enterprises already using ServiceNow that need integrated, scalable incident response across security and IT operations.
Pricing
Custom enterprise subscription pricing; typically starts at $100+/user/month for security modules, with annual contracts often exceeding $50,000 based on scale.
IBM Security Resilient
enterpriseAdaptive incident response platform for investigation, orchestration, and compliance reporting.
Dynamic playbooks that automatically adapt workflows in real-time based on incident data and rules
IBM Security Resilient is a comprehensive SOAR platform designed for incident response management, enabling security teams to orchestrate, automate, and respond to threats efficiently. It features customizable workflows, dynamic playbooks, and deep integrations with tools like IBM QRadar and third-party solutions for streamlined triage, investigation, and remediation. The platform also provides advanced reporting and analytics to support post-incident reviews and continuous improvement in security operations.
Pros
- Highly customizable playbooks and workflows for tailored incident handling
- Extensive integrations with IBM ecosystem and 300+ third-party tools
- Robust analytics and reporting for actionable insights
Cons
- Steep learning curve due to complex configuration options
- High cost with quote-based enterprise pricing
- Overly complex for small teams or simple use cases
Best For
Large enterprises and mature SOC teams needing scalable automation and orchestration for complex incident response.
Pricing
Quote-based enterprise licensing; typically $100K+ annually depending on users, incidents, and integrations.
Microsoft Sentinel
enterpriseCloud-native SIEM and SOAR solution providing AI-powered incident detection, investigation, and automated response.
Entity behavior analytics and automated SOAR playbooks that trigger multi-step responses across integrated tools
Microsoft Sentinel is a cloud-native SIEM and SOAR platform that excels in incident response management by enabling security teams to detect, investigate, triage, and remediate threats at scale. It leverages AI-driven analytics, built-in Kusto Query Language (KQL) for hunting, and Logic Apps-based playbooks for orchestration and automation. Deep integration with the Microsoft security stack, including Azure, Microsoft 365, and Defender services, makes it a powerhouse for unified incident handling.
Pros
- Seamless integration with Microsoft ecosystem for unified threat detection and response
- Powerful automation via Logic Apps playbooks for rapid incident remediation
- AI/ML capabilities like Fusion for proactive threat correlation and anomaly detection
Cons
- Steep learning curve due to KQL and Azure portal complexity for new users
- Costs can escalate quickly with high data ingestion volumes
- Limited flexibility outside the Microsoft ecosystem
Best For
Large enterprises already invested in Azure and Microsoft 365 seeking scalable, automated incident response within a unified security operations platform.
Pricing
Consumption-based model at ~$2.60/GB for analytics logs (first 90 days free up to 90GB/day), plus retention fees; commitment tiers offer discounts.
Rapid7 InsightConnect
enterpriseSOAR tool with extensive playbook library for automating security workflows and incident enrichment.
Cloud-native architecture with unlimited workflow executions and no per-action fees
Rapid7 InsightConnect is a cloud-native Security Orchestration, Automation, and Response (SOAR) platform designed to streamline incident response by automating workflows across security tools. It features a drag-and-drop interface for building custom playbooks, integrating with over 300 third-party apps and Rapid7's own products like InsightIDR. The tool enables SOC teams to triage, investigate, and remediate incidents faster, reducing manual effort and mean time to response (MTTR).
Pros
- Extensive library of 300+ pre-built integrations and plugins
- Intuitive low-code drag-and-drop workflow builder
- Seamless integration within the Rapid7 ecosystem for unified security operations
Cons
- Pricing can be steep for smaller organizations
- Advanced customizations require some technical expertise
- Reporting and analytics features lag behind top competitors
Best For
Mid-sized to large enterprises with existing Rapid7 tools seeking scalable SOAR for automated incident response.
Pricing
Quote-based pricing; typically starts at $50,000/year for base deployments, scaling with workflows, users, and integrations.
ThreatConnect
enterpriseIntelligence-driven SOAR platform for threat collaboration, automation, and proactive incident management.
TC Exchange for crowdsourced, community-vetted threat intel and pre-built playbooks
ThreatConnect is a robust threat intelligence platform (TIP) with integrated security orchestration, automation, and response (SOAR) capabilities, designed to streamline incident response by combining actionable intelligence with collaborative case management. It enables teams to create, track, and automate incident workflows, leveraging shared indicators of compromise (IOCs) and community-driven playbooks. The platform excels in operationalizing threat data for faster detection, investigation, and remediation in enterprise environments.
Pros
- Deep integration of threat intelligence with incident response workflows
- Powerful automation via playbooks and SOAR capabilities
- Strong collaboration tools and community exchange (TC Exchange) for shared intel
Cons
- Steep learning curve due to complex interface
- High cost unsuitable for SMBs
- Limited native forensics tools compared to pure IR platforms
Best For
Large enterprises with established threat intelligence programs seeking integrated IR and SOAR functionality.
Pricing
Custom enterprise pricing via quote; typically starts at $100K+ annually for mid-tier deployments, scaling with users and features.
FortiSOAR
enterpriseSOAR solution integrated with Fortinet Security Fabric for unified incident response automation.
FortiSOAR's visual drag-and-drop playbook designer integrated with FortiGuard threat intelligence for rapid, context-aware automations
FortiSOAR is Fortinet's Security Orchestration, Automation, and Response (SOAR) platform tailored for incident response management, enabling teams to automate workflows, orchestrate tools, and manage cases efficiently. It features a no-code visual playbook designer for creating custom automations, deep integrations with the Fortinet Security Fabric, and real-time collaboration for incident triage and remediation. As part of Fortinet's ecosystem, it excels in unifying telemetry from firewalls, endpoints, and other defenses into a single pane for faster response times.
Pros
- Seamless integration with Fortinet Security Fabric for unified incident visibility
- Robust no-code/low-code playbook builder with 300+ pre-built content packs
- Scalable multi-tenancy and real-time collaboration tools for SOC teams
Cons
- Strong bias toward Fortinet ecosystem limits multi-vendor flexibility
- Steeper learning curve for complex playbook customization
- Premium pricing may not suit smaller organizations without Fortinet stack
Best For
Large enterprises deeply invested in Fortinet products needing automated, orchestrated incident response at scale.
Pricing
Subscription-based; custom quotes starting around $50,000/year based on nodes/users; contact Fortinet sales.
Torq
specializedAgentless, AI-powered SOAR platform for hyperautomation of security operations and incident response.
AI-driven HyperSOC for fully autonomous triage and remediation workflows
Torq (torq.io) is an autonomous security operations platform focused on automating incident response and SOC workflows. It provides a no-code interface for building dynamic playbooks that integrate with over 500 tools, including SIEMs, EDRs, and ticketing systems. Leveraging AI for triage, decisioning, and remediation, Torq aims to reduce mean time to response (MTTR) and enable hyperautomation in security operations. As a newer entrant, it excels in scalability but may lack the depth of legacy IR platforms.
Pros
- No-code/low-code playbook builder accelerates deployment
- Extensive integrations (500+) with major security tools
- AI-powered autonomous decisioning reduces manual effort
Cons
- Enterprise pricing lacks transparency and suits larger budgets only
- Relies heavily on integrations for full IR capabilities
- Less mature ecosystem compared to established competitors like XSOAR
Best For
Mid-to-large SOC teams in enterprises looking to automate incident response without extensive coding expertise.
Pricing
Custom enterprise pricing; typically starts at $50K+/year based on volume, contact sales for quotes.
Conclusion
Incident response management software solutions vary in focus, but the top tools all deliver on streamlining workflows and boosting efficiency. Leading the pack is Cortex XSOAR, a standout SOAR platform that excels at orchestrating cross-tool and team responses, making it the top choice. Splunk SOAR and Swimlane follow closely—Splunk for seamless integration with its ecosystem, Swimlane for low-code flexibility—each offering strong alternatives for specific needs.
Don’t let security incidents catch you off guard. Explore Cortex XSOAR to leverage its unified, automated approach and take control of your incident response processes.
Tools Reviewed
All tools were independently evaluated for this comparison