Quick Overview
- 1#1: Cortex XSOAR - Enterprise-grade SOAR platform that provides comprehensive case management, playbook automation, and orchestration for incident response teams.
- 2#2: Splunk SOAR - Security orchestration tool with visual playbooks, collaborative case management, and deep integrations for efficient incident handling.
- 3#3: IBM Resilient - Robust incident response platform offering advanced case tracking, workflow automation, and team collaboration for enterprise security operations.
- 4#4: Swimlane - Low-code SOAR solution focused on customizable case management, automation, and real-time triage for security incidents.
- 5#5: ServiceNow Security Incident Response - Integrated IT service management platform with specialized security incident workflows, case assignment, and reporting capabilities.
- 6#6: TheHive - Open-source incident response platform for collaborative case management, observable analysis, and integration with analysis tools.
- 7#7: ThreatConnect - Threat intelligence and response platform with built-in case management for tracking, enriching, and resolving security incidents.
- 8#8: Torq - Agentless hyperautomation SOAR platform that streamlines incident response through dynamic case handling and AI-driven playbooks.
- 9#9: Tines - No-code automation platform designed for security teams to build workflows and manage incident cases without scripting.
- 10#10: Shuffle - Open-source SOAR tool enabling visual workflow creation and case management for automating security incident response.
These tools were evaluated based on key factors including feature depth (automation, collaboration, integrations), usability, performance, and value, ensuring they deliver robust functionality for modern incident response teams.
Comparison Table
This comparison table examines leading incident response case management software tools—including Cortex XSOAR, Splunk SOAR, IBM Resilient, Swimlane, ServiceNow Security Incident Response, and more—to help readers understand their key features, workflows, and suitability for different organizational needs. By analyzing functionality, integration capabilities, and user experience, users can identify the optimal solution to streamline incident response processes.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Cortex XSOAR Enterprise-grade SOAR platform that provides comprehensive case management, playbook automation, and orchestration for incident response teams. | enterprise | 9.4/10 | 9.8/10 | 7.9/10 | 8.6/10 |
| 2 | Splunk SOAR Security orchestration tool with visual playbooks, collaborative case management, and deep integrations for efficient incident handling. | enterprise | 9.2/10 | 9.6/10 | 8.1/10 | 8.4/10 |
| 3 | IBM Resilient Robust incident response platform offering advanced case tracking, workflow automation, and team collaboration for enterprise security operations. | enterprise | 8.7/10 | 9.2/10 | 7.8/10 | 8.3/10 |
| 4 | Swimlane Low-code SOAR solution focused on customizable case management, automation, and real-time triage for security incidents. | enterprise | 8.6/10 | 9.2/10 | 7.8/10 | 8.1/10 |
| 5 | ServiceNow Security Incident Response Integrated IT service management platform with specialized security incident workflows, case assignment, and reporting capabilities. | enterprise | 8.7/10 | 9.2/10 | 7.4/10 | 8.1/10 |
| 6 | TheHive Open-source incident response platform for collaborative case management, observable analysis, and integration with analysis tools. | specialized | 8.5/10 | 9.2/10 | 7.4/10 | 9.6/10 |
| 7 | ThreatConnect Threat intelligence and response platform with built-in case management for tracking, enriching, and resolving security incidents. | enterprise | 8.2/10 | 8.9/10 | 7.4/10 | 7.7/10 |
| 8 | Torq Agentless hyperautomation SOAR platform that streamlines incident response through dynamic case handling and AI-driven playbooks. | enterprise | 8.2/10 | 9.1/10 | 8.4/10 | 7.6/10 |
| 9 | Tines No-code automation platform designed for security teams to build workflows and manage incident cases without scripting. | specialized | 8.1/10 | 8.7/10 | 7.9/10 | 8.0/10 |
| 10 | Shuffle Open-source SOAR tool enabling visual workflow creation and case management for automating security incident response. | specialized | 7.8/10 | 8.5/10 | 7.0/10 | 9.2/10 |
Enterprise-grade SOAR platform that provides comprehensive case management, playbook automation, and orchestration for incident response teams.
Security orchestration tool with visual playbooks, collaborative case management, and deep integrations for efficient incident handling.
Robust incident response platform offering advanced case tracking, workflow automation, and team collaboration for enterprise security operations.
Low-code SOAR solution focused on customizable case management, automation, and real-time triage for security incidents.
Integrated IT service management platform with specialized security incident workflows, case assignment, and reporting capabilities.
Open-source incident response platform for collaborative case management, observable analysis, and integration with analysis tools.
Threat intelligence and response platform with built-in case management for tracking, enriching, and resolving security incidents.
Agentless hyperautomation SOAR platform that streamlines incident response through dynamic case handling and AI-driven playbooks.
No-code automation platform designed for security teams to build workflows and manage incident cases without scripting.
Open-source SOAR tool enabling visual workflow creation and case management for automating security incident response.
Cortex XSOAR
enterpriseEnterprise-grade SOAR platform that provides comprehensive case management, playbook automation, and orchestration for incident response teams.
The XSOAR Content Exchange marketplace with thousands of community-vetted playbooks and integrations for unparalleled extensibility
Cortex XSOAR by Palo Alto Networks is a premier Security Orchestration, Automation, and Response (SOAR) platform designed for incident response case management, enabling security teams to automate workflows, orchestrate tools, and manage cases at scale. It features a vast library of over 1,000 integrations and pre-built playbooks that standardize incident handling, from triage to remediation, while supporting real-time collaboration and evidence tracking. Advanced AI-driven capabilities enhance incident prioritization and automate repetitive tasks, significantly reducing mean time to response (MTTR) in enterprise environments.
Pros
- Extensive marketplace with 1,000+ integrations and playbooks for rapid deployment
- Powerful automation and orchestration that drastically cuts MTTR
- Robust case management with AI triage, collaboration, and analytics
Cons
- High cost suitable mainly for large enterprises
- Steep learning curve and complex initial setup
- Resource-intensive for smaller teams or on-premises deployments
Best For
Enterprise security operations centers (SOCs) with high incident volumes seeking advanced automation and multi-tool orchestration.
Pricing
Custom enterprise licensing starting at approximately $100,000 annually, based on nodes, users, and deployment scale; contact sales for quotes.
Splunk SOAR
enterpriseSecurity orchestration tool with visual playbooks, collaborative case management, and deep integrations for efficient incident handling.
Drag-and-drop visual playbook editor with AI-assisted automation for effortless workflow creation
Splunk SOAR is a comprehensive security orchestration, automation, and response (SOAR) platform designed to enhance incident response case management by automating workflows, triaging alerts, and coordinating team responses. It features a visual playbook editor for creating custom automations, extensive integrations with over 2,900 apps, and robust case management tools for tracking incidents from detection to resolution. Ideal for SOC teams, it reduces mean time to response (MTTR) through AI-driven insights and collaborative interfaces.
Pros
- Vast ecosystem of integrations and pre-built playbooks for rapid deployment
- Powerful visual playbook designer enabling low-code automation
- Advanced case management with real-time collaboration and reporting
Cons
- Steep learning curve for complex playbook customization
- High cost unsuitable for small organizations
- Resource-intensive deployment requiring significant infrastructure
Best For
Large enterprises with mature SOCs seeking scalable automation and orchestration for high-volume incident response.
Pricing
Custom enterprise licensing, typically $50,000–$200,000+ annually based on ingest volume, users, and features; contact sales for quotes.
IBM Resilient
enterpriseRobust incident response platform offering advanced case tracking, workflow automation, and team collaboration for enterprise security operations.
Dynamic playbooks with adaptive automation that automatically adjust based on incident context and real-time data
IBM Resilient is a robust incident response case management platform that enables security teams to orchestrate, automate, and manage incidents from detection through resolution. It features customizable workflows, dynamic playbooks, and extensive integrations with over 300 tools for seamless data sharing and automation. The solution provides real-time collaboration, analytics, and reporting to enhance response efficiency and compliance.
Pros
- Highly customizable workflows and dynamic playbooks for complex incidents
- Extensive integrations with SIEM, EDR, and other security tools
- Strong analytics and reporting for compliance and post-incident review
Cons
- Steep learning curve due to extensive customization options
- High enterprise-level pricing may not suit smaller organizations
- Initial setup and configuration can be time-intensive
Best For
Large enterprises and SOC teams handling high-volume, complex security incidents requiring advanced orchestration and automation.
Pricing
Subscription-based enterprise pricing starting at around $100/user/month, with custom quotes based on scale, features, and deployment (contact sales for details).
Swimlane
enterpriseLow-code SOAR solution focused on customizable case management, automation, and real-time triage for security incidents.
HyperFlow composable automation engine for dynamic, real-time incident orchestration across tools
Swimlane is a low-code security automation and orchestration (SOAR) platform specializing in incident response case management, enabling SOC teams to triage, investigate, and remediate incidents efficiently. It offers customizable workflows, playbook automation, and deep integrations with over 300 security tools like SIEMs, EDRs, and ticketing systems. The platform streamlines collaboration with role-based access, real-time alerting, and comprehensive reporting for faster MTTR.
Pros
- Extensive library of pre-built integrations and playbooks for rapid deployment
- Powerful low-code automation engine for custom incident workflows
- Robust case management with collaboration tools and audit trails
Cons
- Steep learning curve for building complex playbooks
- Enterprise pricing lacks transparency and suits larger teams only
- Initial setup requires significant configuration time
Best For
Mid-to-large SOC teams in enterprises seeking advanced automation and orchestration for high-volume incident response.
Pricing
Custom quote-based pricing; typically starts at $50,000+ annually for enterprise deployments based on users, integrations, and features.
ServiceNow Security Incident Response
enterpriseIntegrated IT service management platform with specialized security incident workflows, case assignment, and reporting capabilities.
No-code playbook designer for customizable, guided incident response workflows
ServiceNow Security Incident Response (SIR) is an enterprise-grade platform designed to automate and orchestrate security incident management within the broader ServiceNow IT service management ecosystem. It provides tools for case triage, playbook-driven workflows, threat intelligence integration, and collaboration across security and IT teams to accelerate response times. SIR excels in handling complex incidents at scale, with features like vulnerability prioritization and post-incident analysis for continuous improvement.
Pros
- Deep integration with ServiceNow ITSM for unified workflows
- Powerful automation via no-code playbooks and SOAR capabilities
- Advanced threat intelligence and analytics for proactive response
Cons
- Steep learning curve and complex initial setup
- High cost suitable mainly for large enterprises
- Customization often requires specialized ServiceNow expertise
Best For
Large enterprises with existing ServiceNow deployments seeking scalable, integrated incident response orchestration.
Pricing
Custom enterprise subscription pricing, typically starting at $50,000+ annually based on users, modules, and deployment size.
TheHive
specializedOpen-source incident response platform for collaborative case management, observable analysis, and integration with analysis tools.
Observable-centric case management with automated enrichment via Cortex analyzers and responders
TheHive is an open-source incident response platform that enables security teams to manage cases, track observables, and collaborate on threat investigations. It supports importing alerts from various sources, creating tasks, and linking entities like IOCs across incidents for comprehensive analysis. Integrated with Cortex for automated analyzers and responders, it facilitates scalable workflows from triage to remediation.
Pros
- Highly customizable open-source architecture with extensive integrations like MISP and Cortex
- Powerful observables management and MITRE ATT&CK mapping for detailed incident tracking
- Scalable for teams of any size with robust collaboration features
Cons
- Self-hosting requires technical expertise for setup and maintenance
- UI feels dated and has a steep learning curve for new users
- Limited out-of-box reporting compared to commercial alternatives
Best For
Mid-sized security operations centers seeking a free, extensible open-source platform for collaborative incident response.
Pricing
Free open-source community edition; paid enterprise support and cloud hosting via TheHive Project starting at custom quotes.
ThreatConnect
enterpriseThreat intelligence and response platform with built-in case management for tracking, enriching, and resolving security incidents.
Intelligence Fusion, which automatically enriches IR cases with curated, actionable threat intel from multiple sources
ThreatConnect is a threat intelligence platform with robust incident response case management capabilities through its Fusion module, enabling teams to track, triage, and resolve incidents with integrated intel. It supports automated playbooks, collaboration across stakeholders, and seamless enrichment of cases with external threat data. The platform emphasizes intelligence-led response, making it suitable for organizations prioritizing proactive threat hunting alongside reactive IR.
Pros
- Deep integration of threat intelligence into case workflows for enriched context
- Highly customizable playbooks and automation for streamlined IR processes
- Strong collaboration tools including community intel sharing via TC Exchange
Cons
- Steep learning curve due to complex interface and extensive features
- Enterprise pricing that may not suit small teams or budgets
- Reporting and analytics require customization for optimal use
Best For
Mid-to-large enterprise SOC teams that integrate threat intelligence heavily into their incident response workflows.
Pricing
Custom enterprise pricing; typically starts at $50,000+ annually based on users and features, contact sales required.
Torq
enterpriseAgentless hyperautomation SOAR platform that streamlines incident response through dynamic case handling and AI-driven playbooks.
GenAI-assisted playbook creation for rapid, context-aware automation building
Torq (torq.io) is a no-code hyperautomation platform tailored for security operations, enabling SOC teams to build, deploy, and manage incident response playbooks and workflows. It functions as an Incident Response Case Management solution by orchestrating investigations, automations, and responses across integrated tools, reducing mean time to response (MTTR). With over 350 integrations and AI-assisted features, it scales from tactical alerts to enterprise-wide security operations.
Pros
- Intuitive no-code visual playbook builder accelerates workflow creation
- Extensive library of 350+ integrations for seamless tool orchestration
- AI-powered features like GenAI playbook generation enhance efficiency
Cons
- Pricing is enterprise-only with no public tiers, limiting accessibility for SMBs
- Heavier emphasis on automation than traditional case tracking UI
- Advanced customizations may require some scripting knowledge despite no-code focus
Best For
Mid-to-large SOC teams seeking to automate and scale incident response workflows beyond basic ticketing.
Pricing
Custom enterprise pricing; typically starts at $50,000+/year based on volume and features—contact sales for quote.
Tines
specializedNo-code automation platform designed for security teams to build workflows and manage incident cases without scripting.
Modular 'Agents' system for drag-and-drop, infinitely customizable no-code workflows that adapt to any incident response process.
Tines is a no-code automation platform tailored for security teams, enabling the creation of workflows to automate incident detection, enrichment, triage, and response tasks. It integrates seamlessly with over 300 tools, allowing SOCs to orchestrate incident response processes across systems like Slack, Jira, and SIEM platforms. While not a traditional case management tool with rich ticketing UIs, it excels in automating case workflows, making it suitable for dynamic incident handling rather than static case tracking.
Pros
- Extensive library of 300+ native integrations for broad tool compatibility
- Powerful no-code workflow builder with reusable agents for rapid automation
- Scalable for high-volume incidents with real-time execution and monitoring
Cons
- Lacks a dedicated case management dashboard or timeline views
- Usage-based pricing can become expensive at scale
- Steep learning curve for building complex, production-grade workflows
Best For
Security operations teams focused on automating and orchestrating incident response workflows in fast-paced SOC environments.
Pricing
Free tier for up to 100 stories; paid plans are usage-based (per action execution) with custom enterprise pricing starting around $10K/year.
Shuffle
specializedOpen-source SOAR tool enabling visual workflow creation and case management for automating security incident response.
Community-driven app marketplace with 500+ pre-built integrations for rapid workflow automation in IR cases
Shuffle (shuffler.io) is an open-source SOAR platform designed for security orchestration, automation, and response, with robust capabilities for incident response case management through customizable workflows. It allows teams to create visual playbooks for handling incidents, assigning tasks, tracking statuses, and integrating with over 500 security tools and services. While its primary strength lies in automation, it serves as an effective case management solution by structuring incidents into actionable, collaborative workflows. Ideal for teams needing both automation and case tracking in one platform.
Pros
- Open-source core with free self-hosted option, excellent value
- Extensive library of 500+ integrations for seamless tool connectivity
- Visual workflow builder enables custom IR playbooks and case tracking
Cons
- Steep learning curve for complex workflow design
- Case management is secondary to SOAR focus, less intuitive than dedicated tools
- Self-hosting requires significant infrastructure and maintenance
Best For
Mid-sized security operations teams seeking affordable, automation-heavy incident response with integrated case management.
Pricing
Open-source self-hosted is free; Shuffle Cloud starts at $99/user/month for Pro plan, with enterprise custom pricing.
Conclusion
Incident response case management software varies significantly in capabilities, with Cortex XSOAR emerging as the top choice, offering enterprise-grade orchestration and comprehensive case management. Splunk SOAR and IBM Resilient excel as strong alternatives, each bringing unique strengths like visual playbooks and advanced tracking to suit different operational needs.
To optimize your incident response efforts, start with Cortex XSOAR—its robust features and integration power make it a standout for teams seeking to streamline workflows and resolve incidents efficiently.
Tools Reviewed
All tools were independently evaluated for this comparison