Top 10 Best HR Helpdesk Software of 2026

ServiceNow is a comprehensive cloud-based platform that excels in HR Service Delivery, providing a powerful HR helpdesk for managing employee inquiries, tickets, and self-service portals. It automates HR workflows such as onboarding, benefits administration, payroll support, and compliance through AI-driven tools and integrations. With its Now Platform, it unifies IT, HR, and other service management, enabling scalable, enterprise-grade solutions for efficient issue resolution and employee experience enhancement.

Zendesk is a powerful customer service platform adaptable for HR helpdesks, enabling teams to manage employee inquiries via ticketing, live chat, and self-service portals. It excels in automation, AI-driven routing, and analytics to handle high-volume HR support like onboarding, policy questions, and benefits inquiries. While not HR-native, its scalability and integrations make it ideal for enterprise-level employee support operations.

Jira Service Management is a powerful IT service management (ITSM) platform from Atlassian that can be adapted for HR helpdesks to handle employee requests, onboarding, benefits inquiries, and policy questions via customizable portals and ticketing workflows. It offers automation, SLAs, knowledge bases, and reporting to streamline HR operations. While versatile for enterprise-scale use, it excels in environments requiring deep customization and integration with tools like Jira Software and Confluence.

Freshservice is a cloud-based IT service management platform that can be effectively adapted for HR helpdesks through its customizable ticketing system and service catalog. It enables HR teams to manage employee requests for onboarding, leave approvals, policy queries, and more via automated workflows and a self-service portal. While primarily designed for IT, its flexibility supports HR processes with strong reporting and integrations.

ManageEngine ServiceDesk Plus is a versatile IT service management (ITSM) platform that excels in ticketing and workflow automation, making it adaptable for HR helpdesk functions like employee onboarding, leave requests, and policy inquiries. It features a customizable self-service portal, SLA management, and reporting tools to handle HR service requests efficiently. While not HR-specific, its ITIL framework supports multi-department use, including HR, with integrations for tools like Active Directory and HRIS systems. Overall, it's a robust solution for organizations needing scalable helpdesk capabilities beyond pure IT.

Zoho Desk is an omnichannel helpdesk platform designed primarily for customer support, featuring robust ticketing, automation, and multi-channel communication tools. For HR helpdesks, it excels in managing employee inquiries through customizable workflows, self-service portals, and integrations with HR systems like Zoho People. It supports automation for common HR tasks such as leave requests, policy queries, and onboarding support, making it adaptable for internal use.

HappyFox is a flexible cloud-based helpdesk platform that adapts well to HR helpdesk needs, enabling teams to manage employee tickets for queries on benefits, payroll, onboarding, and policies. It features robust ticketing, automation rules, a self-service portal, and knowledge base to streamline HR support workflows. Custom fields and categories allow HR-specific customization, with reporting for tracking resolution times and agent performance.

BambooHR is a cloud-based HRIS platform with robust employee self-service features that double as an HR helpdesk, allowing staff to access payslips, update personal info, submit time-off requests, and browse company directories independently. It streamlines common HR inquiries through a centralized portal, reducing ticket volume for HR teams. While not a dedicated helpdesk tool, its integrated workflows and mobile app support efficient query resolution for SMBs. Custom reporting helps track employee interactions and trends.

Help Scout is a versatile customer support platform featuring a shared inbox for managing conversations via email, chat, and web forms, making it adaptable for internal HR helpdesks to handle employee inquiries on benefits, policies, and onboarding. It includes powerful search, automation rules, and a Docs knowledge base for self-service employee resources. While effective for basic ticketing and collaboration, it lacks deep HR-specific tools like compliance tracking or payroll integrations.

SysAI d is a versatile IT service management (ITSM) platform that extends to HR helpdesks through its robust ticketing system, self-service portal, and automation tools. It enables HR teams to handle employee inquiries, onboarding requests, benefits questions, and policy support efficiently. With customizable workflows, knowledge base, and AI-powered chatbots, it streamlines HR operations while integrating with broader enterprise service management.