Top 10 Best HR Case Management Software of 2026

HR Acuity is a premier HR case management platform that centralizes the handling of employee relations cases, investigations, performance issues, and compliance matters. It streamlines workflows from intake through resolution with automated tracking, task assignment, and document management. The software provides robust analytics, risk assessments, and reporting to help HR teams mitigate risks and ensure regulatory compliance.

Resolver is a comprehensive governance, risk, and compliance (GRC) platform with robust HR case management capabilities, enabling organizations to handle employee investigations, complaints, and incidents from intake to resolution. It features customizable workflows, secure evidence management, and advanced analytics to ensure compliance and efficiency. Ideal for enterprises, it integrates with HRIS systems and provides audit-ready reporting for complex cases like harassment or policy violations.

i-Sight is a robust cloud-based case management platform tailored for HR investigations, handling cases like employee complaints, harassment, discrimination, and compliance issues. It provides end-to-end tools for case intake, workflow automation, evidence management, collaboration, and detailed reporting. The software emphasizes security, customization, and analytics to streamline HR case resolution while ensuring regulatory compliance.

Ethico is a specialized case management platform focused on ethics, compliance, and HR investigations, enabling secure anonymous reporting via hotline or online intake. It streamlines the full case lifecycle from report intake and assignment to investigation tracking, resolution, and analytics. Ideal for managing sensitive employee relations issues like harassment, discrimination, and policy violations within HR workflows.

NAVEX offers a comprehensive ethics and compliance platform with robust case management capabilities tailored for HR teams handling sensitive investigations like harassment, discrimination, and policy violations. It streamlines incident intake via integrated hotlines, automates workflows for tracking and resolution, and provides analytics for compliance reporting. While powerful for enterprise-scale use, it's heavily oriented toward governance, risk, and compliance rather than general HR functions.

CaseClosed Software is a robust investigative case management platform primarily designed for law enforcement and public safety agencies, offering tools for case tracking, evidence management, workflow automation, and detailed reporting. While not natively built for HR, it can be adapted for managing employee investigations, complaints, disciplinary actions, and compliance cases through customizable workflows and secure data handling. Its strength lies in handling complex, evidence-heavy cases, but it lacks seamless integration with standard HR systems like payroll or employee self-service portals.

ServiceNow's HR Service Delivery module provides comprehensive case management for HR teams, enabling efficient handling of employee inquiries, requests, and issues such as onboarding, policy violations, and investigations. It leverages the Now Platform for automated workflows, self-service portals, and AI-driven routing to streamline resolutions. The solution integrates seamlessly with IT service management and other enterprise systems, making it ideal for unified operations in large organizations.

Workday is a comprehensive cloud-based HCM platform that includes dedicated HR Case Management tools for tracking, investigating, and resolving employee relations issues, compliance matters, and workplace incidents. It offers customizable workflows, automated notifications, and secure document management integrated seamlessly with core HR functions like payroll and talent management. This enables HR teams to maintain a single source of truth for employee data while ensuring regulatory adherence and audit readiness.

BambooHR is an all-in-one HRIS platform designed for small to medium-sized businesses, offering tools for employee onboarding, performance management, time tracking, and basic record-keeping. For HR case management, it provides limited functionality through customizable employee files, notes, attachments, and reports, allowing basic tracking of issues like performance concerns or absences. However, it lacks dedicated workflows for investigations, compliance tracking, or automated case escalation, making it more of a general HR tool than a specialized case management solution.

UKG Pro is a comprehensive human capital management (HCM) platform that includes HR case management capabilities through its HR Service Delivery module, allowing teams to track, investigate, and resolve employee cases such as complaints, grievances, and compliance issues. It supports customizable workflows, document storage, automated notifications, and reporting to streamline HR processes. While not a standalone case management tool, it excels in integration with broader HR, payroll, and talent management functions for enterprise-scale operations.