Top 10 Best Hotel Concierge Software of 2026

Mews is a cloud-native hospitality management platform that excels as a Hotel Concierge Software solution by centralizing guest requests, messaging, and personalized services through its Guest App and unified inbox. It enables concierge teams to manage everything from room service and restaurant bookings to spa reservations and transportation via automated workflows and AI-driven insights. With seamless integrations to over 1,000 partners like OpenTable and TripAdvisor, Mews transforms reactive concierge tasks into proactive, revenue-generating guest experiences.

Cloudbeds is a cloud-based property management system (PMS) tailored for hotels, resorts, and vacation rentals, offering tools for reservations, front desk operations, housekeeping, and revenue management. It includes guest messaging and automation features that support concierge-like services, such as handling requests, upsells, and personalized communications. While versatile for overall hotel management, its concierge capabilities are integrated rather than specialized, making it suitable for properties seeking an all-in-one platform.

SevenRooms is a hospitality CRM platform designed to centralize guest data for hotels, restaurants, and venues, enabling personalized experiences through reservation management, marketing automation, and event planning. For hotel concierges, it streamlines dining reservations, VIP guest profiling, and direct booking tools while integrating with property management systems (PMS). It focuses on driving revenue through data-driven personalization rather than broad-spectrum concierge tasks like spa or transport bookings.

Kipsu is a guest messaging platform designed for hotels, enabling concierge teams to handle guest requests via popular channels like WhatsApp, Facebook Messenger, SMS, and email through a unified inbox. It automates responses, manages tasks, and integrates with property management systems (PMS) like Opera and Mews to streamline concierge services such as reservations, recommendations, and check-in support. The software emphasizes real-time communication to boost guest satisfaction and reduce front-desk workload.

Stayntouch is a cloud-based property management system (PMS) tailored for hotels, emphasizing mobile-first solutions to streamline operations and guest interactions. It supports concierge-like functions through its guest app, enabling self-service check-ins, real-time messaging for requests, keyless entry, and personalized upsells. While primarily a full PMS, its guest engagement tools help front desk and concierge teams manage services efficiently without heavy reliance on traditional desks.

Duve is a digital concierge platform designed for hotels, enabling seamless guest communication via WhatsApp, SMS, email, and webchat to handle requests like bookings, room service, and transportation. It features AI-powered automations, guest profiling, and integrations with popular Property Management Systems (PMS) to streamline operations. The software focuses on messaging-centric concierge services, reducing staff workload while boosting guest satisfaction through personalized, instant responses.

Canary Technologies is a guest management platform tailored for hotels, providing contactless check-in/out, digital upsells, guest messaging, and payment solutions to streamline operations and enhance guest experiences. It focuses on front-desk efficiency and revenue generation through personalized upsells and digital folios, making it suitable for concierge-like interactions via messaging for requests and services. The software integrates with popular PMS systems, enabling hotels to handle concierge tasks digitally while boosting ancillary revenue.

RoomRaccoon is a cloud-based all-in-one property management system (PMS) designed primarily for independent hotels, B&Bs, and small chains, handling reservations, channel management, housekeeping, payments, and revenue optimization. While it includes guest-facing features like a self-service portal, upsell engine, and basic communication tools, it is not a dedicated concierge solution focused on personalized guest requests or local service integrations. It aims to simplify daily operations for smaller properties through automation and an intuitive interface.

Hotelogix is a cloud-based property management system (PMS) designed primarily for hotels, offering tools for reservations, front desk operations, housekeeping, and reporting. While not a dedicated concierge solution, it includes guest request management through housekeeping modules, mobile staff apps, and basic communication features for handling inquiries. It supports multi-property management and integrates with channels for bookings, providing some operational support for concierge-like tasks but lacking advanced personalization or third-party service integrations typical of specialized concierge software.

Oracle OPERA Cloud is a cloud-based Property Management System (PMS) from Oracle Hospitality, offering integrated tools for hotel operations including concierge services like guest request management, personalized recommendations, and service bookings. It leverages real-time guest data from reservations, profiles, and preferences to enable concierges to handle inquiries, spa/dining reservations, and transportation efficiently. While primarily a full PMS, its concierge module supports mobile access and task automation for enhanced guest experiences in mid-to-large properties.