Quick Overview
- 1#1: Convoso - Convoso delivers a TCPA-compliant cloud predictive dialer that maximizes agent connect rates for outbound sales and collections.
- 2#2: Five9 - Five9 provides intelligent cloud contact center software with advanced predictive dialing to optimize high-volume outbound campaigns.
- 3#3: Talkdesk - Talkdesk offers an AI-powered cloud contact center platform featuring predictive dialing for efficient agent utilization.
- 4#4: NICE CXone - NICE CXone is a comprehensive cloud CX platform with hosted predictive dialers for enterprise-scale outbound operations.
- 5#5: Genesys Cloud CX - Genesys Cloud CX enables omnichannel contact centers with predictive outbound dialing and workforce optimization.
- 6#6: RingCentral Contact Center - RingCentral Contact Center provides cloud-based predictive dialing integrated with unified communications for sales teams.
- 7#7: 8x8 Contact Center - 8x8 Contact Center delivers XCaaS with predictive dialer capabilities to boost outbound calling efficiency.
- 8#8: Dialpad AI Contact Center - Dialpad AI Contact Center uses AI for predictive and power dialing to enhance real-time sales conversations.
- 9#9: CallTools - CallTools is a cost-effective hosted predictive dialer tailored for real estate and high-volume outbound calling.
- 10#10: TCN - TCN offers scalable cloud predictive dialing with built-in compliance and analytics for contact centers.
Tools were selected and ranked based on robust features (including advanced dialing capabilities and compliance tools), user experience, scalability, and overall value, ensuring they meet the diverse demands of modern contact centers.
Comparison Table
Hosted predictive dialer software streamlines call center operations, with top tools like Convoso, Five9, Talkdesk, NICE CXone, Genesys Cloud CX, and more offering unique capabilities. This comparison table simplifies evaluation by highlighting key features, helping readers navigate options to find their ideal fit.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Convoso Convoso delivers a TCPA-compliant cloud predictive dialer that maximizes agent connect rates for outbound sales and collections. | specialized | 9.5/10 | 9.8/10 | 8.9/10 | 9.2/10 |
| 2 | Five9 Five9 provides intelligent cloud contact center software with advanced predictive dialing to optimize high-volume outbound campaigns. | enterprise | 9.2/10 | 9.6/10 | 8.4/10 | 8.1/10 |
| 3 | Talkdesk Talkdesk offers an AI-powered cloud contact center platform featuring predictive dialing for efficient agent utilization. | enterprise | 8.6/10 | 9.2/10 | 8.4/10 | 8.1/10 |
| 4 | NICE CXone NICE CXone is a comprehensive cloud CX platform with hosted predictive dialers for enterprise-scale outbound operations. | enterprise | 8.4/10 | 9.1/10 | 7.8/10 | 8.0/10 |
| 5 | Genesys Cloud CX Genesys Cloud CX enables omnichannel contact centers with predictive outbound dialing and workforce optimization. | enterprise | 8.7/10 | 9.3/10 | 7.6/10 | 7.9/10 |
| 6 | RingCentral Contact Center RingCentral Contact Center provides cloud-based predictive dialing integrated with unified communications for sales teams. | enterprise | 8.1/10 | 8.7/10 | 7.9/10 | 7.6/10 |
| 7 | 8x8 Contact Center 8x8 Contact Center delivers XCaaS with predictive dialer capabilities to boost outbound calling efficiency. | enterprise | 8.1/10 | 8.5/10 | 7.8/10 | 7.5/10 |
| 8 | Dialpad AI Contact Center Dialpad AI Contact Center uses AI for predictive and power dialing to enhance real-time sales conversations. | enterprise | 8.2/10 | 8.7/10 | 9.0/10 | 7.6/10 |
| 9 | CallTools CallTools is a cost-effective hosted predictive dialer tailored for real estate and high-volume outbound calling. | specialized | 7.8/10 | 7.9/10 | 8.2/10 | 8.5/10 |
| 10 | TCN TCN offers scalable cloud predictive dialing with built-in compliance and analytics for contact centers. | specialized | 8.1/10 | 8.5/10 | 7.8/10 | 7.9/10 |
Convoso delivers a TCPA-compliant cloud predictive dialer that maximizes agent connect rates for outbound sales and collections.
Five9 provides intelligent cloud contact center software with advanced predictive dialing to optimize high-volume outbound campaigns.
Talkdesk offers an AI-powered cloud contact center platform featuring predictive dialing for efficient agent utilization.
NICE CXone is a comprehensive cloud CX platform with hosted predictive dialers for enterprise-scale outbound operations.
Genesys Cloud CX enables omnichannel contact centers with predictive outbound dialing and workforce optimization.
RingCentral Contact Center provides cloud-based predictive dialing integrated with unified communications for sales teams.
8x8 Contact Center delivers XCaaS with predictive dialer capabilities to boost outbound calling efficiency.
Dialpad AI Contact Center uses AI for predictive and power dialing to enhance real-time sales conversations.
CallTools is a cost-effective hosted predictive dialer tailored for real estate and high-volume outbound calling.
TCN offers scalable cloud predictive dialing with built-in compliance and analytics for contact centers.
Convoso
specializedConvoso delivers a TCPA-compliant cloud predictive dialer that maximizes agent connect rates for outbound sales and collections.
Convoso AI Dialer, which uses machine learning to dynamically adjust pacing in real-time for optimal agent utilization and connect rates
Convoso is a leading cloud-hosted predictive dialer platform designed for high-volume outbound contact centers, utilizing AI to maximize connect rates while minimizing compliance risks. It offers predictive, power, and preview dialing modes, integrated with inbound capabilities, SMS, email, and chat for omnichannel communication. The software excels in TCPA/FCC compliance through features like automatic consent checks and dynamic suppression lists, making it ideal for regulated industries like debt collection and sales.
Pros
- AI-powered predictive dialing achieves up to 400% higher connect rates than traditional dialers
- Robust compliance suite with real-time DNC scrubbing and lawsuit protection
- Seamless CRM integrations (Salesforce, etc.) and detailed real-time reporting
Cons
- Pricing can be steep for smaller teams without high call volumes
- Initial setup and training require some technical expertise
- Limited customization in UI compared to enterprise alternatives
Best For
High-volume outbound sales, collections, and telemarketing teams prioritizing compliance and efficiency in regulated environments.
Pricing
Quote-based; typically $85-$125 per agent/month plus per-minute usage fees, with volume discounts available.
Five9
enterpriseFive9 provides intelligent cloud contact center software with advanced predictive dialing to optimize high-volume outbound campaigns.
Intelligent Cloud Platform with patented predictive dialing that dynamically adjusts in real-time to agent performance and regulations
Five9 is a premier cloud-based contact center platform specializing in hosted predictive dialing, which automates outbound calls by intelligently predicting agent availability to maximize live connections while ensuring TCPA compliance. It integrates advanced features like power and preview dialing modes, real-time analytics, and AI-powered workforce management to optimize call center operations. Designed for scalability, Five9 supports high-volume outbound campaigns across industries such as sales, collections, and customer service.
Pros
- Highly accurate predictive dialing algorithms that boost connect rates by up to 300%
- Extensive CRM and third-party integrations (e.g., Salesforce, Zendesk)
- Robust compliance tools and real-time reporting for regulatory adherence
Cons
- Steep learning curve for advanced configurations
- Higher pricing suitable mainly for mid-to-large enterprises
- Occasional reports of setup delays with custom integrations
Best For
Mid-to-large contact centers handling high-volume outbound campaigns that require scalable, compliant predictive dialing with omnichannel support.
Pricing
Quote-based pricing starting at approximately $135-$165 per agent per month, with costs scaling based on features, call volume, and customizations.
Talkdesk
enterpriseTalkdesk offers an AI-powered cloud contact center platform featuring predictive dialing for efficient agent utilization.
AI-Predictive Dialer with real-time pulse optimization and abandon rate control
Talkdesk is a cloud-based contact center platform featuring hosted predictive dialing that automates outbound calls by predicting agent availability and connecting only answered calls. It optimizes campaigns with AI-driven algorithms for higher connect rates, compliance management, and real-time adjustments to avoid abandon rates. The solution integrates seamlessly with CRMs and offers analytics for performance insights across multichannel operations.
Pros
- AI-optimized predictive dialing for maximum connect rates
- Extensive CRM and third-party integrations
- Advanced compliance tools like DNC scrubbing and call recording
Cons
- Premium pricing may not suit small teams
- Full feature set requires higher-tier plans
- Customization can involve a learning curve
Best For
Mid-sized to enterprise contact centers seeking an all-in-one CCaaS with powerful predictive dialing.
Pricing
Custom quotes by edition; starts at ~$75/agent/month for basic, up to $125+ for advanced predictive features.
NICE CXone
enterpriseNICE CXone is a comprehensive cloud CX platform with hosted predictive dialers for enterprise-scale outbound operations.
Enlighten AI for real-time predictive dialing adjustments and agent assist during calls
NICE CXone is a comprehensive cloud-hosted contact center platform that includes advanced predictive dialing capabilities to optimize outbound calling efficiency by predicting answer rates and connecting agents only to live answers. It integrates AI-driven tools like Enlighten for real-time guidance, compliance adherence, and performance analytics. The solution supports omnichannel interactions, making it suitable for high-volume contact centers focused on customer experience.
Pros
- Sophisticated AI-powered predictive dialing with real-time optimization
- Deep analytics and reporting for campaign performance
- Seamless integrations with CRMs and enterprise systems
Cons
- Steep learning curve for setup and customization
- High cost unsuitable for small teams
- Overly complex for basic dialing needs
Best For
Enterprise-level contact centers requiring a full-featured CX platform with advanced predictive dialing.
Pricing
Custom enterprise pricing, typically $150+ per user/month with volume discounts.
Genesys Cloud CX
enterpriseGenesys Cloud CX enables omnichannel contact centers with predictive outbound dialing and workforce optimization.
AI-powered Predictive Engagement that uses machine learning to dynamically adjust dial pacing in real-time based on agent status, abandon rates, and historical data
Genesys Cloud CX is a robust cloud-based contact center platform that excels as a hosted predictive dialer, automating outbound campaigns with AI-driven predictive, power, and preview dialing modes. It optimizes agent utilization by intelligently pacing calls to minimize idle time while ensuring compliance with regulations like TCPA. Beyond core dialing, it integrates seamlessly with omnichannel routing, analytics, and CRM systems for enterprise-scale operations.
Pros
- Advanced AI algorithms for precise predictive dialing and high connect rates
- Strong compliance features including Do Not Call scrubbing and call recording
- Scalable integration with CRMs like Salesforce and full omnichannel support
Cons
- Steep learning curve and complex configuration for non-experts
- High pricing that may not suit small teams
- Overkill for businesses needing only basic dialing without full CCaaS
Best For
Large enterprises and contact centers requiring a comprehensive, AI-enhanced predictive dialer within an integrated customer experience platform.
Pricing
Starts at ~$75/user/month for entry-level plans (Team), up to $175+/user/month for advanced tiers (Elite); volume discounts and custom enterprise pricing available.
RingCentral Contact Center
enterpriseRingCentral Contact Center provides cloud-based predictive dialing integrated with unified communications for sales teams.
Deep UCaaS-CCaaS integration enabling unified communications with AI-powered predictive dialing and real-time TCPA compliance monitoring
RingCentral Contact Center is a cloud-hosted contact center platform that delivers predictive dialing for efficient outbound campaigns, supporting predictive, progressive, and preview modes to maximize agent productivity. Integrated with RingCentral's UCaaS, it provides omnichannel capabilities including voice, chat, email, and social media interactions. Advanced AI-driven features like intelligent routing, real-time analytics, and compliance tools make it a comprehensive solution for customer engagement.
Pros
- Seamless integration with RingCentral's phone system and UCaaS platform
- Advanced AI for call routing, sentiment analysis, and predictive dialing optimization
- Robust compliance features and real-time analytics for outbound campaigns
Cons
- Higher pricing compared to standalone predictive dialers
- Less flexible for businesses not using RingCentral ecosystem
- Setup and customization can be complex for non-expert admins
Best For
Mid-to-large businesses already using RingCentral that need an integrated omnichannel contact center with strong predictive dialing.
Pricing
Custom pricing starts at around $65 per agent/month for basic plans, scaling to $150+ for advanced tiers with more agents and features.
8x8 Contact Center
enterprise8x8 Contact Center delivers XCaaS with predictive dialer capabilities to boost outbound calling efficiency.
AI-powered intelligent dialing that dynamically blends inbound/outbound with omnichannel routing
8x8 Contact Center is a cloud-based omnichannel platform that includes hosted predictive dialing for high-volume outbound campaigns, automatically adjusting call pacing to maximize agent connect rates while minimizing idle time. It combines voice, SMS, email, chat, and video capabilities with AI-driven routing, real-time analytics, and CRM integrations for comprehensive customer engagement. Designed for scalability, it supports businesses transitioning from on-premise systems to fully hosted solutions with global reach.
Pros
- Robust predictive, progressive, and preview dialing modes with AI optimization
- Seamless integration with UCaaS for voice, video, and messaging
- Advanced reporting and real-time analytics for campaign performance
Cons
- Pricing can escalate quickly with add-ons and high-volume usage
- Interface has a learning curve for non-technical admins
- Dialing algorithms less customizable than dedicated dialer specialists
Best For
Mid-to-large enterprises needing an integrated cloud contact center with predictive dialing and omnichannel support.
Pricing
Starts at ~$95/concurrent user/month for basic contact center (XC2 tier), plus telephony fees (~$0.04/min) and higher tiers up to $165/user/month for advanced features.
Dialpad AI Contact Center
enterpriseDialpad AI Contact Center uses AI for predictive and power dialing to enhance real-time sales conversations.
AI Real-Time Assist, which provides live coaching, transcription, and sentiment analysis during predictive dialed calls
Dialpad AI Contact Center is a cloud-hosted communication platform specializing in AI-enhanced contact center operations, including predictive dialing for efficient outbound campaigns. It automates call dialing with predictive, progressive, and preview modes to connect agents only to live answers, maximizing connect rates while minimizing idle time. Integrated AI tools provide real-time transcription, sentiment analysis, and coaching to improve agent performance and compliance.
Pros
- Powerful AI integrations for real-time coaching and analytics
- Intuitive cloud-based interface with quick setup
- Strong CRM integrations like Salesforce and HubSpot
Cons
- Pricing can be steep for smaller teams
- Advanced customization limited compared to dedicated dialers
- Occasional dependency on internet quality for call performance
Best For
Mid-sized contact centers seeking AI-driven predictive dialing with modern collaboration tools.
Pricing
Contact Center plans start at around $75/user/month (billed annually), with Pro and Enterprise tiers up to $115+/user/month; custom quotes for predictive dialing features.
CallTools
specializedCallTools is a cost-effective hosted predictive dialer tailored for real estate and high-volume outbound calling.
Seamless multi-channel support blending voice, SMS, and email in a single predictive dialing platform
CallTools is a cloud-based hosted predictive dialer software tailored for outbound contact centers, featuring predictive, power, progressive, and preview dialing modes to maximize agent connect rates. It supports blended inbound/outbound operations with tools like call recording, real-time monitoring, dispositions, and TCPA-compliant DNC scrubbing. The platform also includes CRM integrations, SMS/email campaigns, and basic reporting for efficient campaign management.
Pros
- Affordable pricing with flexible pay-per-use options
- Quick setup and intuitive interface for beginners
- Robust compliance features including TCPA and DNC management
Cons
- Limited advanced analytics and AI-driven insights
- Fewer third-party integrations compared to top competitors
- Reporting dashboard lacks depth for enterprise needs
Best For
Small to mid-sized outbound sales and collections teams seeking a cost-effective, straightforward predictive dialer.
Pricing
Starts at $65/user/month for basic plans, with additional per-minute or per-lead usage fees; enterprise custom pricing available.
TCN
specializedTCN offers scalable cloud predictive dialing with built-in compliance and analytics for contact centers.
TCPA Guardian with automated consent tracking and predictive compliance scoring
TCN (tcn.com) is a robust cloud-based contact center platform designed primarily as a hosted predictive dialer for high-volume outbound calling. It automates dialing with predictive, power, and preview modes while ensuring TCPA compliance through features like DNC scrubbing and call recording. The software supports blended inbound/outbound campaigns, SMS messaging, IVR, workforce management, and detailed analytics for optimizing agent performance.
Pros
- Highly accurate predictive dialing algorithms that maximize agent talk time
- Strong TCPA compliance tools including real-time DNC scrubbing and litigation protection
- Scalable cloud infrastructure with reliable uptime and multi-channel support (voice, SMS)
Cons
- Steep learning curve for advanced configuration and reporting
- Pricing can become expensive for smaller teams due to per-minute fees
- Fewer native integrations with CRMs compared to top competitors like Five9
Best For
Mid-to-large outbound call centers in sales, collections, or telemarketing needing compliant high-volume dialing.
Pricing
Custom quotes starting at ~$75/user/month plus per-minute carrier fees; scales with volume and features.
Conclusion
The reviewed predictors offer diverse strengths, but Convoso stands out as the top choice for its TCPA compliance and focus on maximizing agent connect rates. Five9 impresses with its intelligent cloud platform for high-volume campaigns, while Talkdesk excels with AI-powered tools that optimize agent utilization—each a strong alternative for specific needs.
Take the next step: evaluate Convoso to unlock its dialing efficiency, or explore Five9 or Talkdesk if your priorities lean toward volume optimization or AI-driven agent support.
Tools Reviewed
All tools were independently evaluated for this comparison