Quick Overview
- 1#1: TeamViewer - Provides secure, cross-platform remote access, control, and support for help desk teams with features like unattended access and session recording.
- 2#2: Splashtop Remote Support - Delivers high-performance remote desktop access and support with mobile device control, file transfer, and multi-monitor handling for IT help desks.
- 3#3: AnyDesk - Offers ultra-low latency remote desktop software with strong security and ease of use tailored for quick help desk troubleshooting sessions.
- 4#4: Zoho Assist - Enables unattended and attended remote support integrated with ticketing, voice chat, and diagnostics for efficient help desk operations.
- 5#5: ConnectWise Control - Powers real-time remote monitoring, access, and patching with seamless integration into help desk workflows for MSPs and IT teams.
- 6#6: GoTo Resolve - Formerly LogMeIn Rescue, it provides advanced remote support with chat, scripting, and active directory integration for enterprise help desks.
- 7#7: BeyondTrust Remote Support - Delivers privileged access management and secure remote support with granular permissions and compliance features for large-scale help desks.
- 8#8: Dameware Remote Support - Combines remote control, desktop management, and Active Directory tools into a unified suite for comprehensive IT help desk support.
- 9#9: ISL Online - Offers web-based remote desktop and support with OCR, video recording, and multi-language capabilities for global help desk teams.
- 10#10: SimpleHelp - Provides customizable remote support with automated deployment, live chat, and scripting for streamlined help desk issue resolution.
These tools were selected and ranked based on critical factors including functionality, performance, ease of use, and value, ensuring they meet the demands of efficient, scalable help desk operations.
Comparison Table
Explore a detailed comparison of leading help desk remote software, featuring TeamViewer, Splashtop Remote Support, AnyDesk, Zoho Assist, ConnectWise Control, and additional tools, to understand their key strengths, usability, and practical applications. This table equips you with clear insights to evaluate which solution best suits your remote support needs, from efficiency to customization.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | TeamViewer Provides secure, cross-platform remote access, control, and support for help desk teams with features like unattended access and session recording. | enterprise | 9.5/10 | 9.8/10 | 9.6/10 | 8.7/10 |
| 2 | Splashtop Remote Support Delivers high-performance remote desktop access and support with mobile device control, file transfer, and multi-monitor handling for IT help desks. | enterprise | 9.2/10 | 9.0/10 | 9.4/10 | 9.6/10 |
| 3 | AnyDesk Offers ultra-low latency remote desktop software with strong security and ease of use tailored for quick help desk troubleshooting sessions. | enterprise | 8.7/10 | 8.5/10 | 9.4/10 | 8.2/10 |
| 4 | Zoho Assist Enables unattended and attended remote support integrated with ticketing, voice chat, and diagnostics for efficient help desk operations. | enterprise | 8.8/10 | 8.7/10 | 9.2/10 | 9.5/10 |
| 5 | ConnectWise Control Powers real-time remote monitoring, access, and patching with seamless integration into help desk workflows for MSPs and IT teams. | enterprise | 8.6/10 | 9.2/10 | 7.9/10 | 8.1/10 |
| 6 | GoTo Resolve Formerly LogMeIn Rescue, it provides advanced remote support with chat, scripting, and active directory integration for enterprise help desks. | enterprise | 8.1/10 | 8.5/10 | 8.2/10 | 7.6/10 |
| 7 | BeyondTrust Remote Support Delivers privileged access management and secure remote support with granular permissions and compliance features for large-scale help desks. | enterprise | 8.4/10 | 9.2/10 | 7.8/10 | 7.5/10 |
| 8 | Dameware Remote Support Combines remote control, desktop management, and Active Directory tools into a unified suite for comprehensive IT help desk support. | enterprise | 8.1/10 | 8.5/10 | 7.7/10 | 7.9/10 |
| 9 | ISL Online Offers web-based remote desktop and support with OCR, video recording, and multi-language capabilities for global help desk teams. | enterprise | 8.4/10 | 8.7/10 | 8.2/10 | 8.0/10 |
| 10 | SimpleHelp Provides customizable remote support with automated deployment, live chat, and scripting for streamlined help desk issue resolution. | enterprise | 8.1/10 | 8.2/10 | 8.5/10 | 7.7/10 |
Provides secure, cross-platform remote access, control, and support for help desk teams with features like unattended access and session recording.
Delivers high-performance remote desktop access and support with mobile device control, file transfer, and multi-monitor handling for IT help desks.
Offers ultra-low latency remote desktop software with strong security and ease of use tailored for quick help desk troubleshooting sessions.
Enables unattended and attended remote support integrated with ticketing, voice chat, and diagnostics for efficient help desk operations.
Powers real-time remote monitoring, access, and patching with seamless integration into help desk workflows for MSPs and IT teams.
Formerly LogMeIn Rescue, it provides advanced remote support with chat, scripting, and active directory integration for enterprise help desks.
Delivers privileged access management and secure remote support with granular permissions and compliance features for large-scale help desks.
Combines remote control, desktop management, and Active Directory tools into a unified suite for comprehensive IT help desk support.
Offers web-based remote desktop and support with OCR, video recording, and multi-language capabilities for global help desk teams.
Provides customizable remote support with automated deployment, live chat, and scripting for streamlined help desk issue resolution.
TeamViewer
enterpriseProvides secure, cross-platform remote access, control, and support for help desk teams with features like unattended access and session recording.
QuickSupport module for instant, no-install remote access via a single executable or app
TeamViewer is a premier remote access and support platform enabling help desk teams to securely connect to and control user devices across Windows, macOS, Linux, iOS, and Android. It facilitates real-time screen sharing, file transfer, chat, and multi-operator sessions for efficient troubleshooting. With unattended access capabilities and integrated tools like remote printing and VPN replacement, it streamlines IT support workflows.
Pros
- Exceptional cross-platform compatibility and unattended access
- Robust security with end-to-end encryption and two-factor authentication
- Intuitive interface with quick session setup via ID/password
Cons
- Premium pricing can be steep for large-scale deployments
- Performance may lag on very slow internet connections
- Free version detects and blocks commercial use
Best For
Help desks requiring secure, reliable remote support across diverse devices and operating systems without complex setup.
Pricing
Free for personal use; business plans start at $49/month per technician (Corporate tier) with annual commitments, scaling up for advanced features and more users.
Splashtop Remote Support
enterpriseDelivers high-performance remote desktop access and support with mobile device control, file transfer, and multi-monitor handling for IT help desks.
Blazing-fast StreamConnect technology delivering high-fidelity remote sessions even on bandwidth-constrained networks
Splashtop Remote Support is a robust remote access and control platform tailored for IT help desks, enabling technicians to securely connect to unattended endpoints across Windows, macOS, Linux, and mobile devices. It offers features like multi-monitor support, file transfer, chat, session recording, and multi-session handling for efficient troubleshooting. With strong emphasis on speed, security, and affordability, it's a popular choice for remote support teams seeking high performance without high costs.
Pros
- Exceptional connection speed and low latency for smooth remote sessions
- Affordable per-technician pricing with scalable plans
- Enterprise-grade security including 256-bit AES encryption and 2FA
Cons
- Limited native integrations with advanced ticketing systems
- Mobile endpoint support is available but less feature-rich than desktop
- Reporting and analytics are basic compared to premium competitors
Best For
Small to mid-sized IT help desks and MSPs needing fast, secure, and budget-friendly remote support without sacrificing performance.
Pricing
Starts at $199/year (Solo: 1 tech, 10 endpoints); Pro at $299/year (1 tech, 25 endpoints); higher tiers and enterprise custom pricing available.
AnyDesk
enterpriseOffers ultra-low latency remote desktop software with strong security and ease of use tailored for quick help desk troubleshooting sessions.
DeskRT video codec enabling ultra-low latency and high frame rates on poor connections
AnyDesk is a high-performance remote desktop software designed for secure, low-latency access and control of remote computers across Windows, macOS, Linux, iOS, and Android platforms. It enables help desk teams to provide quick remote support through simple ID-based connections, screen sharing, file transfer, and unattended access. With its proprietary DeskRT codec, it excels in delivering smooth performance even on limited bandwidth, making it suitable for IT troubleshooting and maintenance tasks.
Pros
- Exceptional low-latency performance via DeskRT codec
- Broad cross-platform support including mobile devices
- Quick and intuitive setup with one-click connections
Cons
- No built-in ticketing or CRM integration
- Commercial use requires paid licensing (no robust free tier)
- Advanced security and scripting features need higher plans
Best For
Small to medium-sized help desk teams prioritizing speed and simplicity for remote IT support over enterprise-level integrations.
Pricing
Free for personal use; business plans start at $10.90/user/month (Lite), $20.90/user/month (Professional), with custom Enterprise options.
Zoho Assist
enterpriseEnables unattended and attended remote support integrated with ticketing, voice chat, and diagnostics for efficient help desk operations.
Browser-based zero-install access allowing customers to join sessions without downloading software
Zoho Assist is a cloud-based remote support platform designed for help desks and IT teams, offering attended and unattended remote access across Windows, Mac, Linux, iOS, and Android devices. It provides essential tools like screen sharing, file transfer, voice/video chat, multi-monitor support, and session recording for efficient troubleshooting. Seamlessly integrating with Zoho Desk and other Zoho apps, it streamlines workflows for businesses within the Zoho ecosystem.
Pros
- Highly affordable with a robust free plan for up to 5 technicians
- Intuitive interface enabling quick session starts and cross-platform compatibility
- Strong Zoho ecosystem integration for enhanced help desk workflows
Cons
- Limited advanced customization and scripting options
- Reporting and analytics are basic compared to enterprise rivals
- Occasional latency in high-bandwidth sessions
Best For
Small to medium-sized businesses and IT help desks seeking cost-effective remote support with Zoho integration.
Pricing
Free plan for basic use; paid plans from $10/technician/month (Standard), $14 (Professional), $19 (Enterprise), billed annually.
ConnectWise Control
enterprisePowers real-time remote monitoring, access, and patching with seamless integration into help desk workflows for MSPs and IT teams.
Custom Extensions Marketplace allowing tailored functionality like automated deployments and integrations
ConnectWise Control is a comprehensive remote support and access platform tailored for IT help desks and managed service providers, enabling secure unattended and attended remote sessions across Windows, macOS, Linux, and mobile devices. It offers features like file transfer, multi-monitor support, chat, voice/video communication, and scripting for efficient troubleshooting. The software integrates deeply with ConnectWise's ecosystem, including PSA and RMM tools, making it a staple for streamlined help desk operations.
Pros
- Robust cross-platform compatibility and reliable NAT traversal for seamless connections
- Advanced session tools including scripting, elevated privileges, and extensions marketplace
- Strong security with AES-256 encryption, 2FA, and session recording
Cons
- Steep learning curve for advanced customization and setup
- Higher pricing scales poorly for small teams or low-volume use
- Occasional latency issues in high-demand environments
Best For
Managed Service Providers (MSPs) and enterprise IT help desks managing high-volume remote support with existing ConnectWise integrations.
Pricing
Starts at $29/technician/month for Solo edition; scales to $49+/technician/month for Premium with concurrent session limits and custom quotes.
GoTo Resolve
enterpriseFormerly LogMeIn Rescue, it provides advanced remote support with chat, scripting, and active directory integration for enterprise help desks.
One-click unattended access and browser applet for instant sessions without end-user installs
GoTo Resolve is a robust remote support platform designed for IT help desks, offering secure remote access, unattended support, and diagnostic tools across Windows, Mac, Linux, and mobile devices. It enables technicians to control endpoints, transfer files, run scripts, and manage patches without requiring end-user software installations via its browser-based access. The solution integrates chat, video, and automation features to streamline troubleshooting and reduce resolution times for help desk teams.
Pros
- Browser-based access eliminates customer software downloads
- Comprehensive toolkit including unattended access, patching, and scripting
- Strong security with AES-256 encryption and compliance features
Cons
- Pricing scales quickly for larger teams and advanced features
- Free plan lacks team collaboration and enterprise tools
- Occasional performance lags on low-bandwidth connections
Best For
Small to mid-sized IT help desks and MSPs seeking reliable remote support with automation capabilities.
Pricing
Free plan for individuals; Team plans start at $55/user/month (billed annually), with Enterprise custom pricing.
BeyondTrust Remote Support
enterpriseDelivers privileged access management and secure remote support with granular permissions and compliance features for large-scale help desks.
Jump Clients for persistent, secure unattended access without requiring VPNs or persistent open ports
BeyondTrust Remote Support is an enterprise-grade remote access platform designed for secure IT help desk operations, allowing technicians to perform screen sharing, file transfers, remote control, and chat sessions with end-users. It emphasizes security through features like session recording, granular privilege controls, multi-factor authentication, and compliance with standards such as GDPR, HIPAA, and PCI-DSS. The tool supports unattended access via Jump Clients and integrates with privilege management systems for a zero-trust approach.
Pros
- Robust security and compliance features including session forensics and least-privilege access
- Scalable for large enterprises with strong multi-platform support (Windows, Mac, Linux, mobile)
- Advanced reporting, auditing, and integrations with ITSM tools like ServiceNow
Cons
- Complex setup and steep learning curve for smaller teams
- High cost with custom enterprise pricing that may not suit SMBs
- Interface feels enterprise-heavy and less intuitive than lighter alternatives
Best For
Large enterprises and regulated industries requiring high-security remote support with detailed auditing and compliance.
Pricing
Custom enterprise subscription pricing, typically starting at $3,000-$5,000 per year for small teams, scaling significantly with users, features, and support levels.
Dameware Remote Support
enterpriseCombines remote control, desktop management, and Active Directory tools into a unified suite for comprehensive IT help desk support.
Integrated remote shell for command-line access and scripting across diverse systems
Dameware Remote Support, from SolarWinds, is a robust remote access and control solution tailored for IT help desks, allowing technicians to securely connect to Windows endpoints for screen sharing, file transfers, and troubleshooting without always requiring agents. It supports attended and unattended access, multi-monitor handling, and integrates deeply with Active Directory for authentication and inventory. Additional tools like remote shell, scripting, and chat enhance issue resolution efficiency.
Pros
- Agentless connections for quick access
- Strong Active Directory and inventory integration
- Advanced scripting and remote command execution
Cons
- Dated interface requiring some adaptation
- Limited native support for macOS and Linux
- Pricing scales poorly for small teams
Best For
Mid-sized IT help desks in Windows-centric environments needing reliable unattended remote support.
Pricing
Per-technician annual licensing starts at ~$595, with enterprise options and volume discounts.
ISL Online
enterpriseOffers web-based remote desktop and support with OCR, video recording, and multi-language capabilities for global help desk teams.
ISL Light for instant, no-install browser-based remote support sessions
ISL Online is a robust remote support and access platform designed for help desks, enabling secure remote control, file transfer, unattended access, and real-time communication via chat, voice, or video across Windows, macOS, Linux, iOS, and Android devices. It supports both attended and unattended sessions with strong AES-256 encryption and multi-monitor handling. The software integrates with ticketing systems and offers white-label customization for professional branding.
Pros
- Cross-platform support including mobile devices
- High-level security with AES-256 encryption and two-factor authentication
- White-labeling and customizable interface for branding
Cons
- Pricing scales per concurrent connection, which can become expensive for high-volume use
- Interface feels somewhat dated compared to newer competitors
- Advanced features require higher-tier plans
Best For
IT help desks and support teams needing secure, multi-platform remote access with branding customization.
Pricing
Starts at €25/month for 1 concurrent connection; billed per concurrent session with Pro (€49/month) and Enterprise plans; 30-day free trial available.
SimpleHelp
enterpriseProvides customizable remote support with automated deployment, live chat, and scripting for streamlined help desk issue resolution.
Ultra-lightweight agent installer (less than 1MB) that deploys in seconds without impacting endpoint performance
SimpleHelp is a remote support software tailored for help desks and managed service providers (MSPs), enabling technicians to remotely access, control, and troubleshoot Windows, Mac, and Linux devices. It supports unattended access, live chat, file transfer, multi-monitor handling, and session recording for auditing and compliance. The platform emphasizes lightweight deployment and scalability for IT teams handling multiple endpoints.
Pros
- Ultra-lightweight agent (under 1MB) for quick deployment
- Reliable unattended access with strong multi-platform support
- Robust security features including AES-256 encryption and granular permissions
Cons
- Lacks native ticketing system (requires integrations)
- Limited advanced automation or AI-driven tools compared to top competitors
- Pricing scales quickly for small teams with multiple technicians
Best For
Small to mid-sized MSPs and IT help desks seeking straightforward, reliable remote access without unnecessary complexity.
Pricing
Starts at $49 per technician/month (billed annually) for Core plan; Pro at $69 and Enterprise at $99 with added features like custom branding and API access.
Conclusion
The top remote help desk tools deliver powerful solutions, with TeamViewer leading as the standout choice, offering secure, cross-platform functionality for broad use. Splashtop Remote Support and AnyDesk follow closely, providing high-performance and low-latency options that cater to specific operational needs, each a strong alternative depending on unique priorities.
Begin your journey with TeamViewer today to experience seamless, secure remote support that empowers help desk teams to resolve issues faster and maintain smooth operations.
Tools Reviewed
All tools were independently evaluated for this comparison