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Business FinanceTop 10 Best Help Desk Chat Software of 2026
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
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Comparison Table
This comparison table evaluates help desk chat software, including Zendesk, Freshchat, Intercom, LiveChat, Tawk.to, and other common tools. It helps readers compare capabilities that affect day-to-day support, such as chat workflows, integrations, reporting, and admin controls.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Zendesk Zendesk provides an omnichannel help desk with live chat, ticketing, and agent collaboration tools for customer support operations in one workspace. | enterprise | 8.7/10 | 9.0/10 | 8.3/10 | 8.6/10 |
| 2 | Freshchat Freshchat delivers real-time help desk chat with routing, automation, and ticket sync to connect chat conversations to support workflows. | SMB-friendly | 8.1/10 | 8.5/10 | 8.2/10 | 7.6/10 |
| 3 | Intercom Intercom combines help desk chat with conversational messaging, automated assistance, and support ticketing for customer service teams. | conversational support | 8.0/10 | 8.4/10 | 8.2/10 | 7.2/10 |
| 4 | LiveChat LiveChat offers real-time customer chat with agent tools, conversation management, and integrations that connect chat to support processes. | chat-first | 8.1/10 | 8.3/10 | 8.2/10 | 7.6/10 |
| 5 | Tawk.to Tawk.to provides free or paid live chat widgets with visitor tracking, agent management, and basic help desk conversation workflows. | budget-friendly | 7.6/10 | 7.6/10 | 8.2/10 | 6.9/10 |
| 6 | Help Scout Help Scout delivers help desk chat experiences tied to shared inboxes, customer context, and streamlined support workflows. | shared inbox | 8.3/10 | 8.4/10 | 8.6/10 | 7.7/10 |
| 7 | Salesforce Service Cloud Salesforce Service Cloud supports chat in a unified service console with routing, case management, and agent productivity features. | enterprise CRM | 8.2/10 | 8.8/10 | 7.6/10 | 8.1/10 |
| 8 | Microsoft Dynamics 365 Customer Service Dynamics 365 Customer Service includes agent chat capabilities with case management, knowledge support, and CRM-driven workflows. | CRM service | 8.0/10 | 8.3/10 | 7.6/10 | 8.1/10 |
| 9 | Gorgias Gorgias provides ecommerce-focused help desk chat with ticketing, automation, and customer account context for support teams. | ecommerce support | 8.0/10 | 8.4/10 | 7.9/10 | 7.6/10 |
| 10 | Zoho Desk Zoho Desk offers omnichannel help desk chat, ticketing, macros, and automation tools for managing customer support requests. | all-in-one suite | 7.2/10 | 7.6/10 | 7.1/10 | 6.9/10 |
Zendesk provides an omnichannel help desk with live chat, ticketing, and agent collaboration tools for customer support operations in one workspace.
Freshchat delivers real-time help desk chat with routing, automation, and ticket sync to connect chat conversations to support workflows.
Intercom combines help desk chat with conversational messaging, automated assistance, and support ticketing for customer service teams.
LiveChat offers real-time customer chat with agent tools, conversation management, and integrations that connect chat to support processes.
Tawk.to provides free or paid live chat widgets with visitor tracking, agent management, and basic help desk conversation workflows.
Help Scout delivers help desk chat experiences tied to shared inboxes, customer context, and streamlined support workflows.
Salesforce Service Cloud supports chat in a unified service console with routing, case management, and agent productivity features.
Dynamics 365 Customer Service includes agent chat capabilities with case management, knowledge support, and CRM-driven workflows.
Gorgias provides ecommerce-focused help desk chat with ticketing, automation, and customer account context for support teams.
Zoho Desk offers omnichannel help desk chat, ticketing, macros, and automation tools for managing customer support requests.
Zendesk
enterpriseZendesk provides an omnichannel help desk with live chat, ticketing, and agent collaboration tools for customer support operations in one workspace.
Chat transcripts tied to ticket records with automated routing and triggers
Zendesk stands out with tightly integrated omnichannel support that routes chat requests into a unified ticket workflow. Help agents get real-time chat handling, macros, and ticketing, then can escalate to voice, email, and messaging from the same support records. Strong automation features connect triggers and routing with chat context, which reduces manual triage. Reporting ties chat engagement and resolution outcomes back to ticket performance for operational visibility.
Pros
- Unified chat-to-ticket workflow keeps conversations and follow-ups in one record
- Chat routing and automation reduce manual triage and speed first response
- Reporting links chat activity to ticket metrics for measurable performance
Cons
- Advanced chat customization can require deeper admin configuration effort
- Managing complex routing rules can become difficult without clear governance
- Some workflow depth depends on additional integrations for niche needs
Best For
Support teams needing omnichannel chat workflows with strong automation
Freshchat
SMB-friendlyFreshchat delivers real-time help desk chat with routing, automation, and ticket sync to connect chat conversations to support workflows.
Freshchat Omnichannel routing that automatically assigns conversations into help desk queues
Freshchat stands out for blending agent chat with Freshworks help desk workflows, including ticketing and customer history visibility. The platform supports omnichannel chat, automated routing, and chatbot-style automation for common support questions. It also offers key agent productivity tools like canned responses, conversation tagging, and SLA-oriented operational controls. Live chat plus integrated CRM-style context makes it easier to resolve cases without switching tools.
Pros
- Unified chat and ticketing workflows for consistent help desk handling
- Automated routing and assistant flows reduce manual triage effort
- Agent productivity tools like canned replies and conversation tagging
- Omnichannel support with clear conversation visibility across channels
- Customer context in the agent workspace shortens resolution time
Cons
- Advanced automation can feel complex without prior setup experience
- Reporting depth for chat-specific performance trails some specialized tools
- Configuration options may require admin planning for best results
- Customization flexibility can increase operational overhead for teams
Best For
Help desks needing chat-to-ticket workflows with automation and agent productivity
Intercom
conversational supportIntercom combines help desk chat with conversational messaging, automated assistance, and support ticketing for customer service teams.
Conversation routing with rules and triggers that use customer and session context
Intercom stands out with its customer messaging experience that blends live chat, help desk workflows, and proactive engagement in one interface. Agents can manage conversations from multiple channels, use routing rules, and apply canned responses and macros to resolve requests faster. The platform supports tagging, conversation states, and searchable logs that make ticket handoff and follow-up practical for support teams. Limited agent-assist breadth and customization depth can constrain teams that need heavy ITSM-style knowledge management.
Pros
- Unified inbox manages chat and support conversations with consistent workflows
- Robust automation supports routing, triggers, and message context using conversation data
- Macros, templates, and tags speed up repetitive support work
- Powerful reporting connects conversation volume and outcomes to support performance
- Integrations with common CRM and ticketing tools reduce data silos
Cons
- Advanced knowledge base and ITSM depth lag dedicated help desk suites
- Enterprise reporting and governance can require significant setup effort
- Complex routing scenarios can become difficult to troubleshoot
- Customization flexibility for workflows is narrower than workflow-first platforms
Best For
Customer support teams prioritizing conversational UI plus automation over deep ITSM workflows
LiveChat
chat-firstLiveChat offers real-time customer chat with agent tools, conversation management, and integrations that connect chat to support processes.
Chat invitations that target visitors and route chats to the right agents
LiveChat centers on real-time customer conversations with agent-first chat workflows and a mature help-desk chat experience. It supports proactive outreach like chat invitations and offline lead capture, and it integrates with common support and ecommerce systems. Conversation management includes canned replies, assignment, and ticket-style handoff to keep chat from becoming a dead end. Reporting focuses on chat performance and agent activity rather than only generic contact metrics.
Pros
- Highly responsive agent chat interface with solid conversation controls
- Chat invitations and offline capture convert more visitors into support cases
- Canned replies and routing reduce response time without custom development
- Integrations connect chat context to existing help desk workflows
- Analytics track agent performance and chat outcomes for operational tuning
Cons
- Ticket management is lighter than full help desk suites
- Advanced automation requires more configuration effort than simple rules
- Reporting granularity can feel limited for complex support operations
Best For
Customer support teams needing proactive chat with efficient agent workflows
Tawk.to
budget-friendlyTawk.to provides free or paid live chat widgets with visitor tracking, agent management, and basic help desk conversation workflows.
Live chat agent dashboard with visitor tracking and in-session conversation management
Tawk.to stands out with real-time chat support that blends live agent visibility, visitor tracking, and rapid routing into a help desk chat workflow. It supports message conversations, canned responses, and chat labeling so teams can organize inbound inquiries without building a full ticketing system. Integrations with common help desk and CRM tools extend it beyond chat, while roles and permissions support shared team operations. Its strongest fit is chat-first support where quick replies and operational context matter more than deep ticketing automation.
Pros
- Live chat dashboard shows active visitors and conversation status in one view
- Canned replies and chat labels speed up repetitive help desk responses
- Team roles and assignment controls support shared coverage across agents
- Visitor and chat context helps agents respond with fewer back-and-forth questions
- Integrations connect chat to external workflows without replacing existing stacks
Cons
- Ticketing and workflow automation are limited compared with help desk platforms
- Advanced reporting and QA analytics are not as deep as dedicated support suites
- Omnichannel routing options are narrower than broader contact center systems
- Scalability across complex support teams can feel constrained without add-ons
Best For
Chat-first support teams needing fast responses and lightweight organization
Help Scout
shared inboxHelp Scout delivers help desk chat experiences tied to shared inboxes, customer context, and streamlined support workflows.
Shared inbox views chat threads and email history together for each customer
Help Scout stands out with its shared inbox model that supports chat alongside email in the same workspace. Its live chat routes conversations to the right teammate with rules, and it maintains full conversation context for each customer thread. It also includes team collaboration tools like internal notes, tagging, and saved replies that reduce back-and-forth during active chats.
Pros
- Shared inbox design keeps chat, email, and customer history in one place
- Rule-based assignment speeds routing without building custom automation logic
- Saved replies and tags improve consistency across live conversations
- Internal notes and drafts support teamwork during active chat handling
Cons
- Chat analytics and reporting depth lags specialized support chat platforms
- Limited real-time omnichannel controls compared with enterprise contact center tools
- Advanced workflow automation requires extra configuration effort
Best For
Support teams that want shared-inbox chat with strong collaboration
Salesforce Service Cloud
enterprise CRMSalesforce Service Cloud supports chat in a unified service console with routing, case management, and agent productivity features.
Einstein for Service and case automation driving AI-assisted responses inside Service Cloud
Salesforce Service Cloud stands out for combining chat with a full service operations suite driven by case management. Agent workspace unifies chat, email, and phone interactions while routing requests and tracking status in Salesforce records. Knowledge and case automation support deflection and faster follow-up, and integrations extend chat behavior with external systems. The solution fits help desks that want chat to become part of a governed CRM workflow rather than a standalone widget.
Pros
- Omni-channel routing ties live chat to queue, skills, and SLAs.
- Unified agent console connects chat context to cases and customer history.
- Knowledge integration speeds replies and supports case deflection workflows.
- Automation and orchestration reduce manual work during chat handling.
- Extensive CRM integration supports custom screens, data, and actions.
Cons
- Setup of chat presence, routing, and handoffs can be complex.
- Admin-heavy configuration is required for polished agent workflows.
- Reporting on chat-specific quality metrics often needs customization.
Best For
Help desks needing chat integrated with CRM cases and workflow automation
Microsoft Dynamics 365 Customer Service
CRM serviceDynamics 365 Customer Service includes agent chat capabilities with case management, knowledge support, and CRM-driven workflows.
Omnichannel routing with case creation from chat conversations
Microsoft Dynamics 365 Customer Service stands out with deep CRM-native case management tied to Microsoft Teams, giving chat-to-case support a clear record of ownership. It supports omnichannel routing, knowledge articles, and proactive customer engagement flows that move conversations into standardized cases. Agent productivity improves with unified views, suggested replies, and workflow automation that updates records across Dynamics 365 apps. Admins gain governance through role-based access and audit trails for customer interactions and case changes.
Pros
- Omnichannel routing creates consistent chat-to-case assignment and escalation paths
- Knowledge management supports article suggestions inside the agent workspace
- Teams integration helps manage handoffs and internal collaboration from chat
Cons
- Setup of omnichannel and customer engagement requires careful configuration
- Chat-specific reporting can be less straightforward than dedicated help desk tools
- Customization options add complexity for smaller teams
Best For
Organizations using Dynamics 365 that need chat-to-case workflows
Gorgias
ecommerce supportGorgias provides ecommerce-focused help desk chat with ticketing, automation, and customer account context for support teams.
Rules and automations that trigger responses and routing based on ticket context
Gorgias stands out by unifying help desk chat with e-commerce support workflows like ticketing, customer tagging, and automated responses. Agents can manage conversations across channels in one inbox with SLA tracking and internal notes, while macros and templates speed up common resolutions. The platform also supports robust integrations for order and customer data, enabling contextual replies during chats.
Pros
- Unified inbox for chat and tickets with shared agent assignment
- Automation features like rules, macros, and templated replies for faster handling
- E-commerce context via integrations for order and customer details in replies
- Strong collaboration with internal notes, tags, and streamlined triage
Cons
- Workflow depth can require setup to achieve consistent automation
- Reporting is less granular than dedicated analytics-first help desks
- Complex routing and rule sets can become harder to troubleshoot
Best For
E-commerce support teams needing automated help desk chat workflows
Zoho Desk
all-in-one suiteZoho Desk offers omnichannel help desk chat, ticketing, macros, and automation tools for managing customer support requests.
Omnichannel chat-to-ticket integration with workflow automations inside Zoho Desk
Zoho Desk stands out for connecting chat support to a full ticketing system with automation and knowledge management in one workspace. Agent chat includes routing, assignment, and canned responses linked to ticket records. Omnichannel features unify chats with other support channels while keeping histories, attachments, and SLAs accessible from the same case view.
Pros
- Built-in ticketing keeps every chat linked to a complete case timeline
- Automation rules can trigger routing, statuses, and notifications from chat events
- Canned replies and macros speed up repetitive responses inside chat sessions
- Knowledge base and ticket deflection support faster self-service resolution
- Omnichannel context shows chat history within the same agent workspace
Cons
- Admin setup for chat workflows can feel complex for smaller teams
- Reporting depth for chat performance needs more tuning to be actionable
- Chat customization options can require extra configuration rather than quick toggles
- Interface density can slow new agents until processes are standardized
Best For
Support teams that want chat-to-ticket automation with Zoho process control
Conclusion
After evaluating 10 business finance, Zendesk stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right Help Desk Chat Software
This buyer’s guide explains how to choose Help Desk Chat Software using concrete workflows, agent tools, and routing behavior from Zendesk, Freshchat, Intercom, LiveChat, Tawk.to, Help Scout, Salesforce Service Cloud, Microsoft Dynamics 365 Customer Service, Gorgias, and Zoho Desk. It maps common requirements like chat-to-ticket handoff, omnichannel routing, and automation depth to specific products built for those outcomes. It also calls out configuration and reporting pitfalls that show up across the top options.
What Is Help Desk Chat Software?
Help Desk Chat Software turns website or app chat conversations into organized support work with routing, agent collaboration, and follow-up records. The core value is connecting live chat to a support workflow so cases do not get lost after the conversation ends. Tools like Zendesk and Freshchat do this by tying chat sessions into ticket records and queue assignment so agents can resolve issues with a shared context. Teams use these systems to reduce manual triage, speed first response, and keep customer history visible during every chat and handoff.
Key Features to Look For
The strongest Help Desk Chat Software tools separate themselves by how they route conversations, connect chat to case work, and reduce repetitive agent effort.
Chat-to-ticket workflow that keeps transcripts with case records
Zendesk ties chat transcripts to ticket records with automated routing and triggers so agents can follow up without losing context. Zoho Desk links omnichannel chat into ticket records with histories, attachments, and SLAs accessible in the same case view.
Omnichannel routing into help desk queues with context-based assignment
Freshchat automatically assigns conversations into help desk queues using omnichannel routing so chats land in the right operational lane. Salesforce Service Cloud routes chat tied to queue, skills, and SLAs inside a unified service console.
Automation and triggers that act on chat context
Zendesk uses triggers and routing that incorporate chat context to reduce manual triage and speed response. Intercom applies routing rules and triggers that use customer and session context to keep conversations moving through the right support paths.
Agent productivity tools like macros, templates, and canned replies
Intercom provides macros, templates, and tags that speed repetitive resolutions inside a shared inbox experience. LiveChat and Gorgias both emphasize canned replies, macros, and templated responses so agents can handle common issues without custom development.
Conversation tagging, states, and shared history for collaboration
Help Scout pairs live chat with a shared inbox so chat and email history appear together for each customer. Intercom adds tagging and conversation states that make handoff and follow-up practical across support teams.
Knowledge and case automation that supports deflection and faster resolution
Salesforce Service Cloud integrates knowledge and case automation to support deflection and faster follow-up in the same CRM workflow. Microsoft Dynamics 365 Customer Service provides knowledge articles with suggested replies inside the agent workspace and updates records across Dynamics 365 apps.
How to Choose the Right Help Desk Chat Software
A practical selection framework matches chat routing and record-keeping requirements to the platform’s workflow depth and configuration model.
Map chat handling to your case or ticket system
If chat must become a governed ticket record, Zendesk is built for unified chat-to-ticket workflows where transcripts tie directly to ticket records. If the operating model is CRM-first, Salesforce Service Cloud and Microsoft Dynamics 365 Customer Service bring chat into a case-centric workflow so chat becomes part of case ownership and escalation.
Define routing rules by queues, skills, and customer context
Choose Freshchat when omnichannel routing must automatically assign conversations into help desk queues with minimal manual triage. Choose Intercom when routing rules need to use customer and session context for conversation-level triage.
Choose automation depth that matches the team’s admin capacity
Zendesk can coordinate triggers and automated routing around chat context but advanced customization may require deeper admin configuration and governance. Zoho Desk and Microsoft Dynamics 365 Customer Service also support workflow automations and omnichannel engagement, but chat workflow setup requires careful planning for stable outcomes.
Confirm agent collaboration needs for shared inbox and workflow handoff
If collaboration across active chats and email threads is central, Help Scout uses a shared inbox model so teams can route chat and see customer history in one place. If proactive chat and agent interface responsiveness are the priority, LiveChat focuses on chat invitations and offline lead capture with efficient agent workflows.
Validate analytics and QA requirements for chat-specific performance
For chat metrics tied to operational outcomes, Zendesk links chat engagement and resolution outcomes back to ticket performance for measurable visibility. For lighter chat-first reporting, Tawk.to centers analytics on visitor tracking and in-session conversation management, so complex support QA may need additional tooling.
Who Needs Help Desk Chat Software?
Help Desk Chat Software benefits teams that want live conversation handling tied to support workflows, queues, and case records instead of standalone chat widgets.
Support teams needing omnichannel chat workflows with strong automation
Zendesk is a strong fit because chat transcripts tie to ticket records with automated routing and triggers. Intercom also fits teams prioritizing conversational routing with rules that use customer and session context.
Help desks that need chat-to-ticket workflows with automation and agent productivity
Freshchat is designed to blend live chat with help desk workflows including ticket sync and omnichannel routing. Freshchat also provides canned responses, conversation tagging, and SLA-oriented operational controls to keep agents productive.
Teams that want shared inbox chat with collaboration between chat and email threads
Help Scout matches teams that want chat and email history together in the same workspace using a shared inbox model. Saved replies, internal notes, and tagging support consistent collaboration during active chat handling.
E-commerce support teams that need customer and order context during automated chat handling
Gorgias is built for ecommerce-focused help desk chat that unifies chat and ticketing and uses integrations to bring order and customer data into contextual replies. Zoho Desk can also fit teams wanting omnichannel chat-to-ticket automation with Zoho process control.
Common Mistakes to Avoid
The most frequent failures come from choosing tools with workflow depth that does not match the operating model or underestimating configuration complexity for routing and automation.
Buying a chat widget when case ownership and transcript history are required
Tawk.to excels at chat-first organization with visitor tracking and in-session management, but ticketing and workflow automation are limited compared with dedicated help desk platforms. Zendesk and Help Scout connect chat to record-keeping so follow-up stays tied to customer history and conversation threads.
Overbuilding complex routing rules without operational governance
Zendesk can support advanced routing and automation, but managing complex routing rules can become difficult without clear governance. Intercom also supports routing triggers and rules, but troubleshooting complex routing scenarios can be hard if governance is not defined.
Assuming automation will be usable without admin planning
Freshchat automation can feel complex without prior setup experience, so teams need time to configure assistant flows and routing behavior. Zoho Desk and Salesforce Service Cloud require admin-heavy configuration to reach polished agent workflows with chat presence, routing, and handoffs.
Selecting a CRM or knowledge workflow but underestimating reporting setup for chat-specific quality metrics
Salesforce Service Cloud and Microsoft Dynamics 365 Customer Service can connect chat to case workflows, but reporting on chat-specific quality metrics often needs customization for actionable visibility. Zendesk instead ties chat engagement and resolution outcomes back to ticket metrics for more direct operational measurement.
How We Selected and Ranked These Tools
We evaluated every tool on three sub-dimensions: features with weight 0.4, ease of use with weight 0.3, and value with weight 0.3. The overall rating is the weighted average of those three sub-dimensions using overall = 0.40 × features + 0.30 × ease of use + 0.30 × value. Zendesk separated itself through feature strength in unifying chat-to-ticket workflows where chat transcripts tie to ticket records with automated routing and triggers, and that capability supports faster triage and more measurable outcomes in a single support record.
Frequently Asked Questions About Help Desk Chat Software
Which help desk chat tools automatically convert live chats into ticket records?
Freshchat and Zoho Desk both connect agent chat to ticket workflows, so conversations land in an organized case view with routing and canned replies. Zendesk also ties chat transcripts to ticket records and uses automated routing and triggers to move requests through the unified ticket lifecycle.
What platforms best support omnichannel routing that keeps chat context across channels?
Zendesk routes chat into a unified ticket workflow and escalates from the same support records into voice, email, and messaging. Microsoft Dynamics 365 Customer Service supports omnichannel routing that creates and updates standardized cases, with chat-to-case ownership tied to Teams and Dynamics records.
Which tools are strongest for proactive chat invitations and offline capture?
LiveChat supports proactive chat outreach through chat invitations and offline lead capture when agents are unavailable. Tawk.to focuses on chat-first handling with visitor tracking and rapid routing, which helps teams respond quickly without forcing every interaction into full ticket mechanics.
Which help desk chat products are best for shared-inbox collaboration across agents?
Help Scout uses a shared inbox model where chat and email appear in the same workspace, keeping customer threads and history together. Zendesk also supports team workflows through ticket-based handling and real-time agent tools like macros, which helps multiple agents work the same request consistently.
Which options unify chat support with CRM case management and workflow governance?
Salesforce Service Cloud integrates chat into Salesforce case management, with routing and status tracking driven by the same records. Microsoft Dynamics 365 Customer Service pairs chat with case creation and audit governance via role-based access and audit trails across Dynamics 365 apps.
Which tools work well for e-commerce support where order and customer context must appear in chat?
Gorgias is built for e-commerce workflows by combining help desk chat with order and customer data integrations so agents can respond contextually. Zendesk also supports integrations that tie chat outcomes back to ticket performance, which helps e-commerce teams operate with measurable resolution results.
How do ticket-less or lightweight chat tools help prevent chat conversations from becoming dead ends?
LiveChat includes ticket-style handoff so chats can be assigned and escalated into structured work instead of staying trapped in chat threads. Tawk.to uses chat labeling, canned responses, and visitor tracking to keep chat conversations organized without requiring full ticketing automation.
What data and reporting differences should teams expect across chat-first versus ticket-first platforms?
LiveChat’s reporting emphasizes chat performance and agent activity, which fits teams optimizing response behavior and chat handling speed. Zendesk and Zoho Desk tie chat engagement and resolution outcomes back to ticket records, which supports operational visibility for end-to-end case outcomes.
Which platforms provide chat routing rules that use customer and session context for faster resolution?
Intercom supports conversation routing rules and triggers that use customer and session context, which helps agents reach the right workflow faster. Freshchat also provides automated routing into help desk queues while maintaining CRM-style customer history visibility to reduce case handling delays.
Tools reviewed
Referenced in the comparison table and product reviews above.
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