Top 10 Best Help Desk Call Tracking Software of 2026

Zendesk is a comprehensive customer service platform renowned for its robust help desk capabilities, particularly in call tracking through Zendesk Talk, which seamlessly logs calls as tickets, records interactions, and provides call analytics. It unifies voice calls with email, chat, and messaging into a single agent workspace, enabling efficient omnichannel support. Advanced AI features like Copilot offer real-time guidance, while powerful reporting tools help track resolution times, agent performance, and customer satisfaction.

Freshdesk is a versatile cloud-based help desk platform that centralizes customer support across email, chat, phone, and social channels, with strong call tracking capabilities through integrations like Freshcaller. It automatically logs calls as tickets, supports IVR, call recording, and real-time analytics for monitoring agent performance and call volumes. The platform's automation tools, including Freddy AI, enable intelligent routing and self-service options to enhance efficiency in handling inbound calls.

Zoho Desk is an omnichannel helpdesk platform that enables efficient ticket management across email, chat, social media, and phone calls, with robust call tracking features via telephony integrations. It allows agents to log calls as tickets, use click-to-call functionality, apply dispositions, and access call analytics for performance insights. Automation rules, AI-driven Zia assistant, and customizable workflows make it suitable for streamlining call center operations within a broader support ecosystem.

LiveAgent is an all-in-one customer support platform that combines help desk ticketing, live chat, email management, and call center features into a unified interface. For help desk call tracking, it offers VoIP telephony, call logging as tickets, routing, recording, IVR setups, and detailed call analytics to monitor agent performance and customer interactions. This makes it suitable for teams needing to track calls alongside other channels without switching tools.

ServiceNow is a comprehensive cloud-based IT service management (ITSM) platform that excels in incident management, enabling help desk teams to log, track, assign, and resolve calls or tickets efficiently through structured workflows. It integrates telephony, email, chat, and portals for multi-channel support, with powerful automation, AI insights, and reporting to optimize call handling and SLAs. While primarily enterprise-focused, it scales from mid-sized to global operations with customizable modules for help desk call tracking.

Jira Service Management is a comprehensive IT service management platform built on Jira, designed to handle service requests, incidents, and changes through ticketing workflows. It excels in tracking help desk interactions from multiple channels like email, portals, and chat, with features for SLAs, queues, and automation. While not natively focused on phone call logging, it supports call tracking via integrations with telephony tools, making it suitable for structured service desks.

Salesforce Service Cloud is a robust customer service platform that enables help desk teams to track and manage call interactions through integrated telephony via Service Cloud Voice. It offers case management, automated routing, knowledge bases, and omnichannel support to log calls, dispositions, and follow-ups efficiently. With AI-driven insights from Einstein, it analyzes call data for performance optimization and customer satisfaction.

HubSpot Service Hub is a customer service platform within the HubSpot CRM ecosystem, designed to manage support tickets, conversations, and customer feedback across multiple channels including calls via third-party integrations. It enables help desk teams to log and track call details as tickets or activities, providing a unified view of customer interactions with automation, SLAs, and reporting capabilities. While not a dedicated telephony solution, it excels in connecting call tracking to comprehensive CRM data for contextual service delivery.

ManageEngine ServiceDesk Plus is a robust IT service management (ITSM) platform designed primarily for help desk operations, enabling efficient call logging, ticket tracking, and resolution workflows. It supports multi-channel ticket intake including phone calls via telephony integrations, email, chat, and self-service portals. The software includes automation rules, SLA management, and reporting to optimize IT support processes, making it suitable for tracking and managing help desk calls at scale.

SysAI d is a comprehensive IT Service Management (ITSM) platform that includes robust help desk ticketing for call tracking, allowing agents to log, prioritize, and resolve support calls efficiently. It supports multi-channel ticket intake, automation workflows, and integration with asset management for a holistic view of IT operations. Advanced reporting and SLA management help teams monitor performance and ensure timely resolutions.