Quick Overview
- 1#1: Fullbay - Cloud-based shop management platform built specifically for heavy-duty truck and trailer repair shops with advanced scheduling, invoicing, parts integration, and multi-location support.
- 2#2: ARI Protractor - Comprehensive shop management software tailored for heavy-duty truck service centers featuring work orders, parts procurement, labor tracking, and detailed reporting.
- 3#3: Mitchell 1 Manager SE - Integrated management solution for heavy-duty repair shops combining diagnostics, repair orders, time management, and accounting features.
- 4#4: Tekmetric - All-in-one digital platform for heavy line repair shops offering vehicle inspections, inventory control, payments, and real-time reporting.
- 5#5: Shopmonkey - Intuitive shop management tool supporting heavy-duty repairs with scheduling, digital inspections, parts ordering, and customer communication.
- 6#6: Shop-Ware - Streamlined digital workflow software for repair shops including heavy-duty services with repair orders, invoicing, and multi-bay management.
- 7#7: ALLDATA Manage Online - Cloud shop management system integrated with OEM data for heavy truck repairs handling workflows, billing, and customer records.
- 8#8: BTS Shop Management - Robust software for heavy-duty fleet shops providing labor management, warranty tracking, parts inventory, and ERP connectivity.
- 9#9: AutoLeap - AI-enhanced management platform adaptable for heavy-duty shops with automated scheduling, marketing, and invoicing capabilities.
- 10#10: Shop Boss - Versatile shop management system for specialty repairs including heavy equipment with CRM, inspections, and accounting integrations.
Tools were evaluated based on specialized features for heavy duty workflows, performance reliability, user-friendliness, and overall value, ensuring they deliver tangible benefits for shop operations of all sizes.
Comparison Table
This comparison table examines key heavy duty shop management software tools, such as Fullbay, ARI Protractor, Mitchell 1 Manager SE, Tekmetric, Shopmonkey, and more, to guide readers in identifying solutions that fit their operational requirements. By analyzing features, usability, and integration capabilities, you’ll uncover which software aligns best with your shop’s workflow and goals.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Fullbay Cloud-based shop management platform built specifically for heavy-duty truck and trailer repair shops with advanced scheduling, invoicing, parts integration, and multi-location support. | specialized | 9.5/10 | 9.8/10 | 9.1/10 | 9.3/10 |
| 2 | ARI Protractor Comprehensive shop management software tailored for heavy-duty truck service centers featuring work orders, parts procurement, labor tracking, and detailed reporting. | specialized | 9.1/10 | 9.5/10 | 8.2/10 | 8.7/10 |
| 3 | Mitchell 1 Manager SE Integrated management solution for heavy-duty repair shops combining diagnostics, repair orders, time management, and accounting features. | specialized | 8.7/10 | 9.2/10 | 8.1/10 | 8.4/10 |
| 4 | Tekmetric All-in-one digital platform for heavy line repair shops offering vehicle inspections, inventory control, payments, and real-time reporting. | specialized | 7.1/10 | 6.7/10 | 8.8/10 | 6.4/10 |
| 5 | Shopmonkey Intuitive shop management tool supporting heavy-duty repairs with scheduling, digital inspections, parts ordering, and customer communication. | specialized | 7.3/10 | 6.7/10 | 9.2/10 | 7.1/10 |
| 6 | Shop-Ware Streamlined digital workflow software for repair shops including heavy-duty services with repair orders, invoicing, and multi-bay management. | specialized | 6.4/10 | 5.9/10 | 8.2/10 | 6.7/10 |
| 7 | ALLDATA Manage Online Cloud shop management system integrated with OEM data for heavy truck repairs handling workflows, billing, and customer records. | enterprise | 7.6/10 | 7.8/10 | 8.1/10 | 7.2/10 |
| 8 | BTS Shop Management Robust software for heavy-duty fleet shops providing labor management, warranty tracking, parts inventory, and ERP connectivity. | enterprise | 8.2/10 | 8.5/10 | 7.8/10 | 8.0/10 |
| 9 | AutoLeap AI-enhanced management platform adaptable for heavy-duty shops with automated scheduling, marketing, and invoicing capabilities. | specialized | 6.8/10 | 6.0/10 | 8.5/10 | 7.0/10 |
| 10 | Shop Boss Versatile shop management system for specialty repairs including heavy equipment with CRM, inspections, and accounting integrations. | specialized | 7.2/10 | 6.8/10 | 8.1/10 | 7.0/10 |
Cloud-based shop management platform built specifically for heavy-duty truck and trailer repair shops with advanced scheduling, invoicing, parts integration, and multi-location support.
Comprehensive shop management software tailored for heavy-duty truck service centers featuring work orders, parts procurement, labor tracking, and detailed reporting.
Integrated management solution for heavy-duty repair shops combining diagnostics, repair orders, time management, and accounting features.
All-in-one digital platform for heavy line repair shops offering vehicle inspections, inventory control, payments, and real-time reporting.
Intuitive shop management tool supporting heavy-duty repairs with scheduling, digital inspections, parts ordering, and customer communication.
Streamlined digital workflow software for repair shops including heavy-duty services with repair orders, invoicing, and multi-bay management.
Cloud shop management system integrated with OEM data for heavy truck repairs handling workflows, billing, and customer records.
Robust software for heavy-duty fleet shops providing labor management, warranty tracking, parts inventory, and ERP connectivity.
AI-enhanced management platform adaptable for heavy-duty shops with automated scheduling, marketing, and invoicing capabilities.
Versatile shop management system for specialty repairs including heavy equipment with CRM, inspections, and accounting integrations.
Fullbay
specializedCloud-based shop management platform built specifically for heavy-duty truck and trailer repair shops with advanced scheduling, invoicing, parts integration, and multi-location support.
Parts Matrix for intelligent, heavy-duty specific parts recommendations and matrix pricing that handles assemblies like engines and suspensions uniquely
Fullbay is a cloud-based shop management software tailored exclusively for heavy-duty repair shops, including truck, trailer, and diesel fleet maintenance operations. It provides end-to-end workflow automation, from digital vehicle inspections and repair orders to parts inventory management, scheduling, invoicing, and customer communications. With strong integrations like QuickBooks and a mobile app for technicians, it emphasizes compliance features such as DOT forms and warranty tracking to boost efficiency in high-volume heavy-duty environments.
Pros
- Industry-specific tools like Parts Matrix for complex heavy-duty assemblies and Digital DVIR for compliance
- Seamless mobile app enabling real-time tech updates and photo documentation
- Comprehensive reporting and analytics for profitability insights
Cons
- Higher pricing tier compared to general shop software
- Occasional learning curve for advanced customization
- Limited third-party integrations outside core automotive ecosystem
Best For
Heavy-duty truck and trailer repair shops with 5+ bays seeking a specialized, all-in-one platform for operational efficiency and compliance.
Pricing
Custom subscription pricing starting at around $250/month for small shops, scaling with users, bays, and features (typically $300-$1,000+/month); free demo available.
ARI Protractor
specializedComprehensive shop management software tailored for heavy-duty truck service centers featuring work orders, parts procurement, labor tracking, and detailed reporting.
Seamless integration with ARI's 200+ vendor network for real-time OEM parts data and procurement
ARI Protractor is a comprehensive shop management software tailored for heavy-duty truck and fleet repair shops, offering end-to-end workflow automation from digital work orders and scheduling to inventory control and invoicing. It leverages ARI's extensive industry network for real-time parts pricing, warranty tracking, and OEM data integration, making it ideal for high-volume diesel repair operations. The platform provides robust reporting tools to monitor technician productivity, shop performance, and compliance with fleet standards.
Pros
- Deep integration with ARI's parts network for accurate pricing and availability
- Advanced heavy-duty specific features like labor matrices and warranty management
- Strong analytics for shop efficiency and fleet compliance reporting
Cons
- Custom pricing can be steep for smaller independent shops
- Initial setup and training require significant time investment
- Mobile accessibility is functional but not as polished as some competitors
Best For
Mid-to-large heavy-duty repair shops handling fleet maintenance with complex parts and warranty needs.
Pricing
Quote-based pricing starting at around $500/month for mid-sized shops, scaling with users and features; includes implementation fees.
Mitchell 1 Manager SE
specializedIntegrated management solution for heavy-duty repair shops combining diagnostics, repair orders, time management, and accounting features.
Integrated TruckSeries repair database with real-time OEM data, labor times, and wiring diagrams accessible directly from shop workflows
Mitchell 1 Manager SE is a comprehensive shop management software designed specifically for heavy-duty truck and fleet repair shops, providing end-to-end tools for scheduling, digital inspections, invoicing, parts ordering, and customer relationship management. It integrates deeply with Mitchell 1's TruckSeries repair information database, delivering OEM-level data, wiring diagrams, labor guides, and diagnostic support directly within the workflow. This enables shops to handle complex heavy-duty repairs more efficiently while tracking inventory, generating detailed reports, and ensuring compliance with industry standards.
Pros
- Seamless integration with TruckSeries for heavy-duty repair info and diagnostics
- Advanced parts matrix for cross-brand OEM part lookups and inventory management
- Robust reporting and analytics for shop performance and profitability tracking
Cons
- Interface feels somewhat dated compared to modern cloud-based competitors
- Steep learning curve for new users due to extensive feature set
- Pricing can be high for smaller shops without full utilization
Best For
Medium to large heavy-duty truck repair shops needing integrated repair data and shop management for high-volume, complex fleet maintenance.
Pricing
Custom quote-based pricing, typically $400-$800 per month for full suite depending on users, modules, and shop size; annual contracts common.
Tekmetric
specializedAll-in-one digital platform for heavy line repair shops offering vehicle inspections, inventory control, payments, and real-time reporting.
Digital Vehicle Inspection platform with real-time photo/video capture and customer approval workflows
Tekmetric is a cloud-based shop management software designed primarily for independent automotive repair shops, providing tools for scheduling, digital vehicle inspections, invoicing, inventory tracking, and reporting. While it offers a modern, user-friendly platform that streamlines daily operations, it lacks specialized features for heavy-duty applications such as fleet maintenance tracking, DOT compliance, or heavy truck parts catalogs. For heavy-duty shops, it functions as a general-purpose solution but requires workarounds for industry-specific needs like warranty management for large equipment.
Pros
- Intuitive and modern interface with mobile app support
- Powerful digital inspection tools with photos and videos
- Strong integrations like QuickBooks for accounting
Cons
- Missing heavy-duty specific features like fleet telematics or DOT reporting
- Limited customization for large-scale truck inventory management
- Pricing scales quickly with additional technicians
Best For
Small independent heavy-duty repair shops with straightforward operations and fewer than 10 bays that prioritize ease of use over specialized fleet tools.
Pricing
Starts at $199/month base fee plus $65 per technician/month; custom enterprise pricing available.
Shopmonkey
specializedIntuitive shop management tool supporting heavy-duty repairs with scheduling, digital inspections, parts ordering, and customer communication.
Digital Vehicle Inspection with shareable multimedia reports for quick customer approvals
Shopmonkey is a cloud-based shop management software primarily designed for automotive repair shops, providing tools for appointment scheduling, digital vehicle inspections, inventory management, invoicing, and customer communication. It offers a modern, intuitive interface with mobile accessibility, making it suitable for streamlining operations in various repair environments. For heavy duty shop management, it handles core workflows like repair orders and parts tracking but lacks specialized features for fleet compliance, heavy equipment PM schedules, or diesel-specific parts catalogs.
Pros
- Highly intuitive and modern user interface
- Strong digital inspection tools with photos and videos
- Excellent mobile app for techs and managers
Cons
- Lacks heavy duty-specific features like DOT compliance or fleet telematics integration
- Limited customization for complex heavy truck repair workflows
- Parts database not optimized for heavy equipment suppliers
Best For
Small to mid-sized heavy duty shops seeking an easy-to-adopt general-purpose management tool without needing deep specialization.
Pricing
Starts at $199/month for Launch plan (1 user), scales to $499+/month for Pro/Enterprise with more users/locations; custom quotes available.
Shop-Ware
specializedStreamlined digital workflow software for repair shops including heavy-duty services with repair orders, invoicing, and multi-bay management.
Digital Vehicle Inspection (DVI) system that captures detailed photos/videos for transparent repair approvals and customer trust-building
Shop-Ware is a cloud-based shop management software primarily designed for independent automotive repair shops, offering tools for scheduling, digital vehicle inspections, invoicing, and customer communication via two-way texting. It streamlines workflows with mobile access and integrated payments but lacks deep specialization for heavy-duty applications like fleet management or truck-specific compliance. While effective for light to medium-duty shops, it requires custom integrations for robust heavy-duty truck and equipment repair operations.
Pros
- User-friendly interface with mobile app for on-the-go access
- Powerful digital vehicle inspection tool with photos and videos
- Seamless customer communication through texting and online scheduling
Cons
- Limited native support for heavy-duty fleet tracking or DOT compliance
- No specialized parts catalogs or inventory for trucks and heavy equipment
- Pricing scales quickly with additional users, less ideal for large heavy-duty operations
Best For
Small to medium auto shops handling occasional heavy-duty repairs who prioritize ease of use and customer engagement over specialized truck management.
Pricing
Starts at $199/month for up to 5 technicians (Core plan), with higher tiers up to $299+/month; additional fees for advanced features and per-user scaling.
ALLDATA Manage Online
enterpriseCloud shop management system integrated with OEM data for heavy truck repairs handling workflows, billing, and customer records.
Direct integration with ALLDATA Heavy Truck OEM information for accurate repair guidance and parts data within the management workflow
ALLDATA Manage Online is a cloud-based shop management system from ALLDATA, primarily designed for automotive repair shops but adaptable for heavy-duty operations through integration with ALLDATA Heavy Truck OEM data for class 4-8 vehicles. It provides tools for appointment scheduling, repair order management, digital vehicle inspections, invoicing, parts ordering, and customer relationship management to streamline shop workflows. The platform emphasizes efficiency with mobile access, reporting dashboards, and seamless data flow from repair information to billing, making it suitable for shops handling both light and heavy-duty repairs.
Pros
- Seamless integration with ALLDATA's extensive OEM repair and diagnostic data for heavy trucks
- Cloud-based platform with mobile access for real-time shop management
- Robust digital inspection and reporting tools that enhance workflow efficiency
Cons
- Lacks advanced fleet management features like telematics integration or DOT compliance tracking found in heavy-duty specialists
- Higher pricing may not suit smaller heavy-duty shops
- Customization options are somewhat limited for unique heavy-duty workflows
Best For
Medium to large heavy-duty repair shops already using ALLDATA repair data who need integrated shop management without switching ecosystems.
Pricing
Subscription-based, typically $200-$400 per month per user depending on modules and shop size; custom quotes required.
BTS Shop Management
enterpriseRobust software for heavy-duty fleet shops providing labor management, warranty tracking, parts inventory, and ERP connectivity.
Comprehensive OEM parts catalog and truck-specific labor time matrices
BTS Shop Management is a robust software platform tailored for heavy-duty truck repair and fleet maintenance shops, offering tools for repair order management, parts inventory tracking, technician scheduling, and invoicing. It includes heavy-duty specific features like OEM parts catalogs, truck labor matrices, warranty tracking, and DOT compliance reporting to streamline operations in diesel and commercial vehicle service environments. Designed for shops handling fleets and large repairs, it integrates with accounting systems like QuickBooks for efficient financial management.
Pros
- Extensive heavy-duty parts and labor database tailored for trucks and fleets
- Strong inventory and warranty management for compliance-heavy operations
- Reliable customer support with industry-specific expertise
Cons
- User interface feels somewhat dated and requires training
- Limited native mobile app capabilities for on-the-go access
- Integrations with third-party tools are functional but not seamless
Best For
Medium-sized heavy-duty truck repair shops seeking affordable, specialized tools for fleet maintenance and regulatory compliance.
Pricing
Subscription starts at $199/month for basic plans (up to 5 users), with tiered pricing up to $500+/month for larger shops; custom quotes available.
AutoLeap
specializedAI-enhanced management platform adaptable for heavy-duty shops with automated scheduling, marketing, and invoicing capabilities.
Customer-facing digital vehicle inspections with photos and videos for easy approval and upsell opportunities
AutoLeap is a cloud-based shop management software primarily designed for light-duty automotive repair shops, offering tools for scheduling, invoicing, inventory management, digital vehicle inspections, and customer communications via two-way texting and automated marketing. It streamlines workflows with a mobile app for technicians and seamless QuickBooks integration. While functional for general shop operations, it lacks deep specialization for heavy-duty truck and fleet management, such as DOT compliance, IFTA reporting, or heavy equipment parts catalogs.
Pros
- Intuitive, modern interface with mobile accessibility
- Strong customer engagement tools like digital inspections and texting
- Reliable integrations with QuickBooks and parts vendors
Cons
- Limited heavy-duty specific features like fleet tracking or regulatory compliance
- Parts database not optimized for trucks or heavy equipment
- Scalability issues for large HD fleets
Best For
Small to mid-sized shops handling mixed light-duty and occasional heavy-duty repairs that prioritize ease of use over specialized HD tools.
Pricing
Starts at $199/month for basic plans (up to 5 users), scaling to $499+/month for advanced features; custom enterprise pricing available.
Shop Boss
specializedVersatile shop management system for specialty repairs including heavy equipment with CRM, inspections, and accounting integrations.
Customer-facing digital vehicle inspections sent via text/email for instant approvals and upsells
Shop Boss is a cloud-based management platform primarily designed for auto repair, collision, and mechanical shops, offering scheduling, digital inspections, invoicing, and inventory tools. It integrates seamlessly with QuickBooks for accounting and provides mobile access for technicians. For heavy duty shops, it handles basic workflow needs but lacks specialized features like fleet tracking, DOT compliance, or heavy equipment-specific inventory.
Pros
- Intuitive interface with mobile app for on-the-go access
- Strong QuickBooks integration for streamlined accounting
- Digital inspection tools with photo/video capture
Cons
- Limited customization for heavy duty specifics like fleet management or weigh station compliance
- Reporting lacks depth for large-scale heavy truck operations
- Higher cost for add-ons and additional users
Best For
Small to mid-sized heavy duty repair shops transitioning from general automotive software that prioritize ease of use and accounting integration over specialized fleet features.
Pricing
Starts at $199/month for the first user, $99 per additional user, plus optional modules; custom quotes for enterprises.
Conclusion
The top tools reviewed offer robust solutions for heavy duty shops, with Fullbay leading as the top choice, its specialized cloud-based platform excelling in scheduling, parts integration, and multi-location support. ARI Protractor and Mitchell 1 Manager SE stand out as strong alternatives, providing comprehensive workflows and integrated diagnostics to meet varied operational needs. Each tool delivers value, with the best fit depending on specific shop requirements.
Explore Fullbay today to experience its tailored features and enhance your shop's efficiency, ensuring you stay ahead in a competitive field.
Tools Reviewed
All tools were independently evaluated for this comparison