Quick Overview
- 1#1: TrustYou - Guest feedback platform that collects, analyzes, and acts on reviews from 200+ sites for hospitality businesses.
- 2#2: GuestRevu - Real-time guest feedback and review management platform delivering actionable insights for hotels.
- 3#3: ReviewPro - Hospitality reputation management software aggregating OTAs, review sites, and guest feedback with sentiment analysis.
- 4#4: Medallia - Enterprise experience management platform for collecting and analyzing guest feedback at scale.
- 5#5: Revinate - Hospitality guest data platform with integrated feedback surveys and review response tools.
- 6#6: Guestmeter - Automated guest messaging and review collection software for hotels and vacation rentals.
- 7#7: Qualtrics - Experience management software for advanced guest surveys, analytics, and feedback orchestration.
- 8#8: Zonka Feedback - Omnichannel feedback platform with NPS, CSAT surveys optimized for guest experience management.
- 9#9: Delighted - Fast NPS and feedback surveys designed for quick guest satisfaction insights.
- 10#10: SurveyMonkey - Versatile online survey tool for creating and analyzing guest feedback questionnaires.
These tools were rigorously evaluated based on their ability to collect and analyze feedback at scale, deliver user-friendly interfaces, integrate seamlessly with key platforms, and provide strong value, ensuring they address the varied needs of businesses seeking to optimize guest interactions.
Comparison Table
Effective guest feedback management is critical for boosting satisfaction and loyalty, and this comparison table simplifies the selection process with tools like TrustYou, GuestRevu, ReviewPro, Medallia, Revinate, and more. It highlights key features, strengths, and ideal use cases, helping readers identify the solution that best fits their operational needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | TrustYou Guest feedback platform that collects, analyzes, and acts on reviews from 200+ sites for hospitality businesses. | specialized | 9.6/10 | 9.8/10 | 9.2/10 | 9.1/10 |
| 2 | GuestRevu Real-time guest feedback and review management platform delivering actionable insights for hotels. | specialized | 9.3/10 | 9.6/10 | 8.9/10 | 8.7/10 |
| 3 | ReviewPro Hospitality reputation management software aggregating OTAs, review sites, and guest feedback with sentiment analysis. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 4 | Medallia Enterprise experience management platform for collecting and analyzing guest feedback at scale. | enterprise | 8.6/10 | 9.3/10 | 7.4/10 | 7.9/10 |
| 5 | Revinate Hospitality guest data platform with integrated feedback surveys and review response tools. | enterprise | 8.3/10 | 9.1/10 | 7.6/10 | 7.9/10 |
| 6 | Guestmeter Automated guest messaging and review collection software for hotels and vacation rentals. | specialized | 8.2/10 | 8.5/10 | 9.0/10 | 7.8/10 |
| 7 | Qualtrics Experience management software for advanced guest surveys, analytics, and feedback orchestration. | enterprise | 8.7/10 | 9.5/10 | 7.2/10 | 8.0/10 |
| 8 | Zonka Feedback Omnichannel feedback platform with NPS, CSAT surveys optimized for guest experience management. | specialized | 8.4/10 | 8.7/10 | 8.5/10 | 8.1/10 |
| 9 | Delighted Fast NPS and feedback surveys designed for quick guest satisfaction insights. | other | 8.4/10 | 8.0/10 | 9.6/10 | 7.9/10 |
| 10 | SurveyMonkey Versatile online survey tool for creating and analyzing guest feedback questionnaires. | other | 8.1/10 | 8.4/10 | 9.2/10 | 7.5/10 |
Guest feedback platform that collects, analyzes, and acts on reviews from 200+ sites for hospitality businesses.
Real-time guest feedback and review management platform delivering actionable insights for hotels.
Hospitality reputation management software aggregating OTAs, review sites, and guest feedback with sentiment analysis.
Enterprise experience management platform for collecting and analyzing guest feedback at scale.
Hospitality guest data platform with integrated feedback surveys and review response tools.
Automated guest messaging and review collection software for hotels and vacation rentals.
Experience management software for advanced guest surveys, analytics, and feedback orchestration.
Omnichannel feedback platform with NPS, CSAT surveys optimized for guest experience management.
Fast NPS and feedback surveys designed for quick guest satisfaction insights.
Versatile online survey tool for creating and analyzing guest feedback questionnaires.
TrustYou
specializedGuest feedback platform that collects, analyzes, and acts on reviews from 200+ sites for hospitality businesses.
TrustScore® – an AI-generated benchmark score comparing hotel performance against competitors across all review platforms
TrustYou is a premier guest feedback and reputation management platform tailored for the hospitality industry, enabling hotels to collect direct post-stay feedback through customizable surveys and integrate reviews from over 200 online sources. It leverages AI-powered analytics for sentiment analysis, operational insights, and automated responses to improve guest satisfaction and service quality. The platform also offers benchmarking tools and performance tracking to help properties enhance their online reputation and drive revenue.
Pros
- Aggregates reviews from 200+ sources with advanced AI sentiment analysis for actionable insights
- Seamless integrations with major PMS systems like Opera and Mews
- Multi-language support and automated review responses for global properties
Cons
- Pricing is custom and can be expensive for small independent hotels
- Steeper learning curve for advanced analytics features
- Limited self-service options for very basic needs
Best For
Mid-to-large hotel chains and resorts seeking comprehensive, AI-driven guest feedback management and reputation optimization.
Pricing
Custom quote-based pricing starting around €500-€1,000/month depending on property size, number of integrations, and features.
GuestRevu
specializedReal-time guest feedback and review management platform delivering actionable insights for hotels.
AI-powered review response suggestions and sentiment analysis for efficient reputation management
GuestRevu is a robust guest feedback and online reputation management platform tailored for hotels and hospitality businesses. It automates post-stay surveys via email, SMS, or QR codes to collect detailed guest feedback, delivering actionable insights through intuitive dashboards and analytics. The software also centralizes review monitoring and response across platforms like TripAdvisor, Google, and Booking.com, helping properties boost their online ratings and guest satisfaction.
Pros
- Comprehensive review management across 200+ platforms with automated invitations
- Advanced analytics and customizable surveys with multi-language support
- Seamless integrations with major PMS like Opera, Mews, and Cloudbeds
Cons
- Pricing scales quickly for larger properties, potentially costly for small hotels
- Advanced reporting features have a learning curve for new users
- Limited standalone mobile app; relies on web dashboard
Best For
Mid-to-large hospitality chains needing integrated feedback collection and multi-platform review management.
Pricing
Custom pricing based on property size, starting at around €150/month for small hotels up to enterprise plans.
ReviewPro
specializedHospitality reputation management software aggregating OTAs, review sites, and guest feedback with sentiment analysis.
RIUity Index for global competitive benchmarking against similar properties
ReviewPro is a leading reputation management platform tailored for the hospitality industry, helping hotels and resorts monitor, manage, and respond to guest reviews across 200+ online platforms like TripAdvisor, Google, and Booking.com. It also features GuestRevu, a survey tool for collecting direct feedback via email and SMS post-stay, enabling proactive service improvements. The software provides advanced analytics, automated responses, and competitive benchmarking to enhance online reputation and guest satisfaction.
Pros
- Comprehensive multi-platform review aggregation and monitoring
- Powerful analytics with competitive benchmarking (RIUity Index)
- Seamless integrations with PMS and channel managers
Cons
- Pricing can be steep for small independent properties
- Primarily hospitality-focused, less ideal for other sectors
- Advanced features may require training
Best For
Mid-to-large hotel chains and resorts needing enterprise-grade review management and guest feedback analytics.
Pricing
Custom enterprise pricing starting at around €300-€500 per property/month, scaling with number of rooms, properties, and features.
Medallia
enterpriseEnterprise experience management platform for collecting and analyzing guest feedback at scale.
AI-powered Text Analytics with Athena for deep sentiment analysis and automated action recommendations
Medallia is an enterprise-grade experience management platform that captures guest feedback from surveys, reviews, social media, and other channels to help businesses understand customer sentiment. It uses advanced AI for text analytics, sentiment analysis, and predictive insights, enabling real-time alerts and personalized follow-ups. The platform supports closing the feedback loop by integrating with operational systems to drive improvements in service quality and guest satisfaction.
Pros
- Comprehensive omnichannel feedback collection
- Powerful AI-driven analytics and real-time insights
- Robust integrations with CRM and operational tools
Cons
- High cost suitable only for enterprises
- Steep learning curve and complex setup
- Requires significant resources for full implementation
Best For
Large hospitality chains and enterprises needing scalable, AI-powered feedback management at scale.
Pricing
Custom enterprise pricing, often starting at $50,000+ annually based on usage and features.
Revinate
enterpriseHospitality guest data platform with integrated feedback surveys and review response tools.
Unified Guest Profile that combines feedback data with booking history and preferences for personalized engagement
Revinate is a hospitality-focused CRM platform with a dedicated Guest Feedback module that automates post-stay surveys, monitors online reviews across platforms like TripAdvisor and Google, and provides actionable insights for improving guest satisfaction. It integrates seamlessly with property management systems (PMS) to centralize guest data and enable personalized follow-ups. The tool emphasizes reputation management through automated responses and sentiment analysis to boost scores and loyalty.
Pros
- Deep integration with hotel PMS and OTAs for unified guest data
- Advanced analytics and AI-driven sentiment analysis for actionable insights
- Automated review monitoring and response tools to manage reputation efficiently
Cons
- High pricing suitable mainly for mid-to-large properties
- Steep learning curve for non-technical users
- Limited standalone flexibility without full CRM suite
Best For
Mid-sized to large hotel chains needing integrated feedback management within a broader CRM ecosystem.
Pricing
Custom quote-based pricing, typically starting at $5,000+ per month for enterprise properties based on room count and modules.
Guestmeter
specializedAutomated guest messaging and review collection software for hotels and vacation rentals.
Smart review gating that selectively invites only high-satisfaction guests to review, maximizing positive ratings
Guestmeter is a hospitality-focused guest feedback platform that automates review collection via email and SMS after guest stays, integrating seamlessly with property management systems like Cloudbeds and Opera. It provides real-time dashboards for monitoring feedback, reputation management tools for responding to reviews on sites like Google and TripAdvisor, and analytics to track performance trends. The software helps hotels and rentals boost online ratings by prioritizing positive review requests and offering response templates.
Pros
- Seamless integrations with major PMS and OTAs
- Automated smart review invitations to satisfied guests only
- Intuitive dashboard with real-time alerts and analytics
Cons
- Primarily tailored to hospitality, less versatile for other industries
- Pricing scales quickly for larger properties
- Limited advanced customization options compared to enterprise tools
Best For
Small to mid-sized hotels and vacation rental managers focused on streamlining guest reviews and online reputation.
Pricing
Starts at $99/month for up to 100 rooms (billed annually), with tiered plans up to $299/month and custom enterprise pricing.
Qualtrics
enterpriseExperience management software for advanced guest surveys, analytics, and feedback orchestration.
Experience iQ: AI that automatically surfaces actionable insights from unstructured feedback data
Qualtrics is a comprehensive experience management platform specializing in survey-based feedback collection, analysis, and action planning for guest experiences in hospitality, events, and customer service. It enables multi-channel feedback gathering via web, mobile, email, and SMS, with advanced logic, personalization, and real-time dashboards. The platform leverages AI-driven insights to identify trends, predict behaviors, and recommend improvements, making it a powerhouse for enterprise-level guest feedback management.
Pros
- Extremely powerful survey builder with branching logic and multimedia support
- AI-powered analytics (Stats iQ and Text iQ) for automated insights
- Seamless integrations with CRM, PMS, and 100+ tools
Cons
- Steep learning curve for non-experts
- High enterprise-level pricing with custom quotes only
- Overly complex for small-scale feedback needs
Best For
Large hospitality chains and enterprises requiring advanced, scalable guest feedback analysis and action orchestration.
Pricing
Custom enterprise pricing via quote; typically starts at $1,500+/month for mid-tier plans, scaling with usage and features.
Zonka Feedback
specializedOmnichannel feedback platform with NPS, CSAT surveys optimized for guest experience management.
Distributed feedback with QR codes and kiosks tailored for on-site guest surveys in hospitality settings
Zonka Feedback is a robust guest feedback software platform designed for hospitality and service industries to collect real-time customer insights via SMS, email, QR codes, kiosks, and web surveys. It offers survey templates for NPS, CSAT, CES, and custom forms, coupled with AI-driven analytics, sentiment analysis, and actionable dashboards. The tool emphasizes closing the feedback loop with alerts, task management, and integrations to CRMs like Salesforce and Zendesk.
Pros
- Multi-channel distribution including SMS, QR codes, and kiosks for seamless guest feedback collection
- Advanced AI analytics, sentiment analysis, and real-time dashboards for quick insights
- Strong integrations with CRM, helpdesk, and hospitality PMS systems
Cons
- Pricing can escalate quickly for larger teams or advanced features
- Mobile app has occasional performance issues reported by users
- Template customization is somewhat limited compared to competitors
Best For
Mid-sized hotels, restaurants, and hospitality chains needing omnichannel guest feedback with analytics and action workflows.
Pricing
Starts at $49/month (Starter plan, billed annually) for basic features; Pro at $99/month, Enterprise custom pricing; 14-day free trial available.
Delighted
otherFast NPS and feedback surveys designed for quick guest satisfaction insights.
Emoji-driven, one-click NPS surveys that achieve industry-leading response rates
Delighted is a streamlined feedback platform focused on NPS, CSAT, CES, and custom surveys delivered via email, SMS, web, kiosks, or QR codes to capture guest experiences in real-time. It emphasizes high response rates through minimalist, mobile-optimized designs that make it easy for businesses to gather actionable insights. The tool integrates with popular apps like Slack, Zendesk, and Zapier for seamless workflow automation.
Pros
- Incredibly simple setup and deployment
- High response rates from engaging, one-question surveys
- Robust integrations with CRM and communication tools
Cons
- Limited advanced analytics and reporting depth
- Pricing scales quickly for high-volume users
- Fewer customization options compared to enterprise tools
Best For
Small to mid-sized hospitality and service businesses wanting quick, effortless guest feedback without complexity.
Pricing
Free for up to 50 responses/month; Pro plans start at $224/month for 500 responses, scaling to $2,249/month for 10,000+; pay-per-response options available.
SurveyMonkey
otherVersatile online survey tool for creating and analyzing guest feedback questionnaires.
AI-powered Genius for automated survey creation and insights
SurveyMonkey is a widely-used online survey platform that allows users to design, distribute, and analyze feedback surveys for various purposes, including guest satisfaction in hospitality and events. It features a drag-and-drop builder, numerous question types, templates, and logic branching to create engaging surveys tailored for post-interaction feedback. The tool provides real-time reporting, data exports, and integrations to help businesses act on guest insights effectively.
Pros
- Intuitive drag-and-drop survey builder
- Extensive library of templates and question types
- Robust analytics with real-time results and exports
Cons
- Pricing increases significantly for advanced features
- Limited deep customization for branded guest experiences
- General-purpose tool lacking hospitality-specific automations
Best For
Small to mid-sized businesses needing a simple, scalable survey solution for guest feedback collection.
Pricing
Free Basic plan; Standard at $39/user/month; Advantage at $99/user/month (billed annually); Enterprise custom.
Conclusion
The top 10 tools highlighted diverse solutions for hospitality feedback, with TrustYou leading as the top choice—its ability to collect and act on reviews across 200+ sites offering unmatched coverage. GuestRevu and ReviewPro follow strongly, with GuestRevu’s real-time insights and ReviewPro’s sentiment-driven reputation management serving as excellent alternatives for specific priorities. Together, these tools demonstrate the range of options available to elevate guest experiences effectively.
Begin with TrustYou to streamline review management and gain actionable insights, or explore GuestRevu or ReviewPro to align with your unique needs—each delivers value to enhance guest relationships.
Tools Reviewed
All tools were independently evaluated for this comparison