Quick Overview
- 1#1: Resolver - Provides specialized case and investigation management software for tracking, investigating, and resolving grievances with audit trails and workflows.
- 2#2: NAVEX One - Offers an integrated ethics and compliance platform for anonymous reporting, case tracking, and grievance management.
- 3#3: LogicGate - GRC platform that enables customizable workflows for grievance intake, risk assessment, and resolution tracking.
- 4#4: ServiceNow - Enterprise service management platform with HR modules for automated grievance ticketing, escalation, and reporting.
- 5#5: Salesforce Service Cloud - Cloud-based CRM with advanced case management features for tracking and resolving customer and internal grievances.
- 6#6: Jira Service Management - Flexible service desk tool for issue and grievance tracking with customizable workflows and integrations.
- 7#7: Zendesk - Customer support platform optimized for ticketing, grievance resolution, and multi-channel complaint management.
- 8#8: Freshservice - ITSM solution with incident management capabilities for tracking employee grievances and service requests.
- 9#9: Zoho Desk - Omnichannel helpdesk software for efficient grievance ticketing, automation, and analytics.
- 10#10: ServiceDesk Plus - Comprehensive IT service desk for managing incidents, changes, and grievance workflows affordably.
Tools were selected and ranked based on functionality (e.g., workflow customization, audit trails), user experience, scalability, and overall value, ensuring they deliver actionable results for varied organizational sizes and structures.
Comparison Table
Grievance tracking software simplifies managing workplace concerns, fostering fairness and transparency. This comparison table explores top tools like Resolver, NAVEX One, LogicGate, ServiceNow, Salesforce Service Cloud, and others, guiding readers to identify options that align with their organizational needs. Learn about key features, strengths, and suitability to make informed choices for effective conflict resolution.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Resolver Provides specialized case and investigation management software for tracking, investigating, and resolving grievances with audit trails and workflows. | specialized | 9.6/10 | 9.8/10 | 8.7/10 | 9.2/10 |
| 2 | NAVEX One Offers an integrated ethics and compliance platform for anonymous reporting, case tracking, and grievance management. | specialized | 9.1/10 | 9.4/10 | 8.6/10 | 8.7/10 |
| 3 | LogicGate GRC platform that enables customizable workflows for grievance intake, risk assessment, and resolution tracking. | specialized | 8.7/10 | 9.2/10 | 7.8/10 | 8.1/10 |
| 4 | ServiceNow Enterprise service management platform with HR modules for automated grievance ticketing, escalation, and reporting. | enterprise | 8.4/10 | 9.2/10 | 6.8/10 | 7.9/10 |
| 5 | Salesforce Service Cloud Cloud-based CRM with advanced case management features for tracking and resolving customer and internal grievances. | enterprise | 8.2/10 | 9.1/10 | 6.8/10 | 7.4/10 |
| 6 | Jira Service Management Flexible service desk tool for issue and grievance tracking with customizable workflows and integrations. | enterprise | 7.8/10 | 9.0/10 | 6.5/10 | 7.2/10 |
| 7 | Zendesk Customer support platform optimized for ticketing, grievance resolution, and multi-channel complaint management. | enterprise | 7.8/10 | 8.2/10 | 7.5/10 | 7.0/10 |
| 8 | Freshservice ITSM solution with incident management capabilities for tracking employee grievances and service requests. | enterprise | 7.8/10 | 8.2/10 | 8.5/10 | 7.4/10 |
| 9 | Zoho Desk Omnichannel helpdesk software for efficient grievance ticketing, automation, and analytics. | enterprise | 8.1/10 | 8.4/10 | 7.9/10 | 8.2/10 |
| 10 | ServiceDesk Plus Comprehensive IT service desk for managing incidents, changes, and grievance workflows affordably. | enterprise | 7.8/10 | 8.5/10 | 7.0/10 | 7.5/10 |
Provides specialized case and investigation management software for tracking, investigating, and resolving grievances with audit trails and workflows.
Offers an integrated ethics and compliance platform for anonymous reporting, case tracking, and grievance management.
GRC platform that enables customizable workflows for grievance intake, risk assessment, and resolution tracking.
Enterprise service management platform with HR modules for automated grievance ticketing, escalation, and reporting.
Cloud-based CRM with advanced case management features for tracking and resolving customer and internal grievances.
Flexible service desk tool for issue and grievance tracking with customizable workflows and integrations.
Customer support platform optimized for ticketing, grievance resolution, and multi-channel complaint management.
ITSM solution with incident management capabilities for tracking employee grievances and service requests.
Omnichannel helpdesk software for efficient grievance ticketing, automation, and analytics.
Comprehensive IT service desk for managing incidents, changes, and grievance workflows affordably.
Resolver
specializedProvides specialized case and investigation management software for tracking, investigating, and resolving grievances with audit trails and workflows.
AI-powered Resolver IQ for intelligent triage, prioritization, and predictive insights on grievance patterns
Resolver is a leading enterprise-grade governance, risk, and compliance (GRC) platform that provides specialized tools for grievance tracking through its incident management, case management, and complaints modules. It enables organizations to capture, investigate, track, and resolve grievances with automated workflows, real-time dashboards, and audit trails to ensure compliance and accountability. The software integrates AI-driven insights and reporting to identify trends and mitigate risks proactively.
Pros
- Comprehensive case management with customizable workflows and automation
- Advanced analytics, AI triage, and reporting for trend analysis
- Seamless integrations with HRIS, CRM, and other enterprise systems
Cons
- Steep initial learning curve for non-technical users
- Enterprise pricing may be prohibitive for small organizations
- Setup and customization require dedicated IT resources
Best For
Large enterprises and regulated industries such as healthcare, finance, and government needing scalable, compliant grievance tracking.
Pricing
Custom enterprise pricing starting at approximately $10,000 annually, based on modules, users, and deployment scale; contact sales for quotes.
NAVEX One
specializedOffers an integrated ethics and compliance platform for anonymous reporting, case tracking, and grievance management.
AI-powered analytics that automatically detect grievance trends and recommend preventive actions across the integrated GRC platform
NAVEX One is a comprehensive governance, risk, and compliance (GRC) platform that serves as an effective grievance tracking solution through its integrated EthicsPoint hotline and advanced case management modules. It enables organizations to capture, investigate, and resolve employee complaints, ethics violations, and compliance issues in a centralized system with workflow automation and audit trails. The platform offers robust reporting, analytics, and AI-driven insights to help identify patterns and prevent future grievances.
Pros
- Seamless integration of hotline reporting and case management for end-to-end grievance handling
- Advanced analytics and AI insights for trend identification and risk mitigation
- Strong compliance tools with customizable workflows and audit-ready reporting
Cons
- Enterprise-level pricing can be prohibitive for small organizations
- Steep learning curve during initial setup and training
- Customization requires professional services, adding to implementation time
Best For
Large enterprises and mid-sized organizations in regulated industries needing a unified platform for compliance and grievance management.
Pricing
Custom enterprise pricing starting at around $50,000 annually, based on user count, modules, and organization size; requires quote.
LogicGate
specializedGRC platform that enables customizable workflows for grievance intake, risk assessment, and resolution tracking.
Drag-and-drop Intelligent Workflow Builder for creating fully customized, automated grievance management processes without coding
LogicGate is a no-code governance, risk, and compliance (GRC) platform that enables organizations to build custom workflows for grievance tracking, from intake and triage to investigation, resolution, and reporting. It supports incident management modules adaptable for handling employee complaints, customer grievances, or regulatory issues with automated routing, collaboration tools, and audit trails. The platform integrates AI-driven insights and analytics to identify trends and ensure compliance throughout the process.
Pros
- Highly customizable no-code workflows for tailored grievance processes
- Robust reporting, dashboards, and AI-powered analytics for trend identification
- Strong integrations with enterprise tools like Microsoft Teams, ServiceNow, and HR systems
Cons
- Requires significant initial configuration and expertise for optimal grievance setup
- Enterprise-focused pricing may be prohibitive for small organizations
- Learning curve for non-technical users despite no-code interface
Best For
Mid-to-large enterprises seeking an integrated GRC platform with flexible grievance tracking capabilities.
Pricing
Custom quote-based pricing, typically starting at $50,000+ annually for enterprise deployments with per-user scaling.
ServiceNow
enterpriseEnterprise service management platform with HR modules for automated grievance ticketing, escalation, and reporting.
Flow Designer for low-code/no-code creation of tailored grievance workflows and automations
ServiceNow is a comprehensive cloud-based platform primarily known for IT service management but extensible to business operations like grievance tracking through its Case and Knowledge Management modules. It enables organizations to log, categorize, route, and resolve grievances with automated workflows, SLAs, and escalations. The platform provides robust reporting, analytics, and integrations to track grievance trends and ensure compliance across departments.
Pros
- Highly customizable workflows and automation for complex grievance processes
- Advanced analytics and real-time dashboards for trend analysis
- Seamless integrations with enterprise tools like HRIS and CRM systems
Cons
- Steep learning curve requiring significant training and expertise
- High implementation and licensing costs unsuitable for small teams
- Overly complex for simple grievance tracking needs
Best For
Large enterprises with high-volume, multi-departmental grievance management requiring deep customization and integration.
Pricing
Quote-based enterprise licensing, typically $100-$200 per user/month with minimum commitments and annual contracts; additional costs for implementation.
Salesforce Service Cloud
enterpriseCloud-based CRM with advanced case management features for tracking and resolving customer and internal grievances.
Einstein AI for intelligent case classification and predictive routing
Salesforce Service Cloud is a robust customer service platform designed for managing customer interactions, including case tracking that can be adapted for grievance handling. It enables creation, assignment, escalation, and resolution of grievances with customizable workflows, SLAs, and reporting. Integrated AI and omnichannel support enhance efficiency in tracking complaints across various channels.
Pros
- Highly customizable workflows and automation for grievance escalation
- Advanced analytics and reporting for tracking resolution trends
- Seamless integration with Salesforce CRM ecosystem
Cons
- Steep learning curve and complex setup requiring expertise
- High cost, especially for smaller organizations
- Overkill for basic grievance tracking without heavy customization
Best For
Large enterprises with complex, high-volume grievance processes needing deep CRM integration.
Pricing
Starts at ~$75/user/month (Professional), up to $300+/user/month (Unlimited), plus implementation fees.
Jira Service Management
enterpriseFlexible service desk tool for issue and grievance tracking with customizable workflows and integrations.
Advanced automation and workflow builder that enforces grievance resolution processes with conditional rules and integrations
Jira Service Management is Atlassian's robust IT service management platform built on Jira, designed for handling service requests, incidents, and changes with customizable workflows and automation. As a grievance tracking solution, it adapts well by allowing custom issue types for complaints, self-service portals for submissions, SLA monitoring, and advanced reporting. It excels in scalability for enterprise environments but requires configuration to fit HR-specific grievance processes.
Pros
- Highly customizable workflows and automation rules
- Powerful reporting, dashboards, and SLA management
- Self-service portal and queue-based agent assignment
- Seamless integrations with Atlassian tools and third-party apps
Cons
- Steep learning curve for setup and administration
- Overkill and complex for simple grievance needs
- Pricing scales up quickly for larger teams
- Primarily IT-oriented, needs adaptation for HR/grievances
Best For
Mid-to-large organizations with technical admins already in the Atlassian ecosystem seeking scalable, workflow-driven grievance tracking.
Pricing
Free for up to 3 agents; Standard $8.15/user/month (annual billing, 10+ agents); Premium $16.10/user/month; Enterprise custom.
Zendesk
enterpriseCustomer support platform optimized for ticketing, grievance resolution, and multi-channel complaint management.
Customizable SLAs and automation triggers ensuring compliant grievance resolution timelines
Zendesk is a versatile customer service platform renowned for its ticketing system, which can be adapted for grievance tracking by logging complaints, assigning them to agents, and monitoring resolutions through customizable workflows. It supports multi-channel intake including email, chat, social media, and web forms, with features like SLAs, escalations, and audit trails essential for compliance. While primarily designed for customer support, its scalability and integrations make it effective for handling organizational grievances at scale.
Pros
- Powerful ticketing and automation for efficient grievance workflows
- Multi-channel intake and SLA enforcement for timely tracking
- Advanced reporting and analytics for compliance insights
Cons
- Higher cost structure may not suit small teams
- Customer-support focus requires customization for pure grievance use
- Steep learning curve for advanced configurations
Best For
Mid-to-large organizations managing high-volume customer or service-related grievances with existing support needs.
Pricing
Starts at $55/agent/month (Suite Team, annual billing), scaling to $89 (Growth), $115 (Professional), and custom Enterprise plans.
Freshservice
enterpriseITSM solution with incident management capabilities for tracking employee grievances and service requests.
Codeless Automation Center for building custom grievance workflows without coding
Freshservice, from Freshworks, is an IT service management (ITSM) platform that excels in ticketing and workflow automation, making it adaptable for grievance tracking by allowing users to log, categorize, assign, and resolve complaints efficiently. It supports custom fields, SLAs, and reporting to monitor grievance resolution and identify trends. While not purpose-built for HR grievances, its robust features enable compliance tracking and process optimization in mid-to-large organizations.
Pros
- Powerful ticketing system with automation for streamlined grievance workflows
- SLA management to ensure timely resolutions
- Comprehensive analytics and reporting for grievance trend analysis
Cons
- Primarily IT-focused, requiring customization for non-IT grievances
- Higher pricing may not suit small teams or basic needs
- Limited native support for anonymous submissions or legal compliance templates
Best For
Mid-sized IT or service teams needing a versatile, scalable platform to adapt for grievance tracking alongside other support functions.
Pricing
Free for up to 10 agents; paid plans start at $19/agent/month (Starter), $49 (Pro), $79 (Enterprise), billed annually.
Zoho Desk
enterpriseOmnichannel helpdesk software for efficient grievance ticketing, automation, and analytics.
Blueprints for visually designing and automating complex grievance resolution workflows without coding
Zoho Desk is a robust omnichannel customer support platform designed for efficient ticket management, making it well-suited for grievance tracking by capturing complaints from email, chat, social media, and phone. It offers automation rules, SLA management, custom fields, and detailed reporting to categorize, assign, escalate, and resolve grievances while ensuring compliance and accountability. With AI-driven insights via Zia, it helps identify trends and predict resolution times for proactive handling.
Pros
- Powerful automation and workflow tools including blueprints for streamlining grievance processes
- Comprehensive reporting and analytics for tracking grievance trends and SLAs
- Seamless integrations with Zoho ecosystem and third-party apps for holistic tracking
Cons
- Interface can feel cluttered and overwhelming for new users
- Advanced customization and AI features locked behind higher-tier plans
- Less optimized for internal/non-customer grievances compared to dedicated HR tools
Best For
Mid-sized businesses and support teams seeking scalable, affordable grievance tracking with strong automation and multi-channel support.
Pricing
Free for up to 3 agents; paid plans start at $14/user/month (Standard), $23 (Professional), $40 (Enterprise), billed annually.
ServiceDesk Plus
enterpriseComprehensive IT service desk for managing incidents, changes, and grievance workflows affordably.
Customizable workflow automation with built-in escalation matrices for ensuring compliant grievance resolutions
ServiceDesk Plus by ManageEngine is a robust IT service management (ITSM) platform that doubles effectively as grievance tracking software through its advanced ticketing system. It enables organizations to log, categorize, prioritize, and resolve grievances with customizable workflows, SLAs, and escalations. The tool provides detailed analytics for tracking resolution trends and compliance, making it suitable for structured grievance management in larger setups.
Pros
- Comprehensive ticketing with automation and SLA enforcement for efficient grievance handling
- Powerful reporting and dashboards for grievance trend analysis
- Scalable with multi-channel intake (email, portal, self-service)
Cons
- IT-centric interface requires customization for pure HR/grievance use
- Steep learning curve for non-technical users
- Advanced features locked behind higher pricing tiers
Best For
Mid-to-large enterprises seeking an enterprise-grade ticketing system adaptable for structured grievance tracking alongside IT service management.
Pricing
Free for up to 10 technicians; paid subscriptions start at ~$10/technician/month (Standard), scaling to Enterprise plans with more features.
Conclusion
As the review of top grievance tracking tools shows, Resolver emerges as the top choice, with specialized case and investigation management, audit trails, and workflows that streamline resolution. NAVEX One and LogicGate follow closely, offering strong alternatives: NAVEX One excels in integrated ethics compliance and anonymous reporting, while LogicGate impresses with customizable GRC workflows tailored to unique organizational needs. Each tool brings distinct strengths, ensuring teams can find the right fit for efficient grievance handling.
Don’t miss out on Resolver—its focus on transparency and effective case management makes it a must-try for any organization seeking to simplify grievance tracking and resolution.
Tools Reviewed
All tools were independently evaluated for this comparison