Quick Overview
- 1#1: Firehouse Software - Comprehensive records management system for fire departments handling incidents, inventory, scheduling, and NFIRS reporting.
- 2#2: ImageTrend - Elite suite providing incident reporting, analytics, ePCR, and compliance tools tailored for fire and EMS services.
- 3#3: ESO Fire RMS - Cloud-based reporting and records management solution with NFPA compliance, dashboards, and workflow automation for fire stations.
- 4#4: First Due - Modern all-in-one platform for fire station operations including run reports, inspections, hydrant tracking, and personnel management.
- 5#5: Aladtec - Employee scheduling software designed for fire departments and EMS with shift bidding, availability tracking, and mobile access.
- 6#6: StatStaff - Workforce management tool for emergency services offering scheduling, timekeeping, training tracking, and certification management.
- 7#7: Tyler Technologies New World - Public safety suite with fire RMS, CAD integration, mobile apps, and analytics for incident and resource management.
- 8#8: CentralSquare Fire RMS - Integrated records management system for fire services with reporting, mapping, and interoperability features.
- 9#9: Mark43 - Cloud-native CAD and RMS platform modernizing dispatch, records, and analytics for fire and public safety agencies.
- 10#10: Hexagon Safety & Infrastructure Commander - Public safety software with CAD, RMS, and mobile solutions for fire incident management and resource dispatch.
Tools were selected based on feature depth (including incident reporting, compliance support, and mobile access), user experience, system reliability, and overall value to fire and EMS operations.
Comparison Table
Fire station software is vital for coordinating operations, from emergency response to equipment management, and this comparison table highlights top tools like Firehouse Software, ImageTrend, ESO Fire RMS, First Due, and Aladtec, helping readers understand their key features and suitability for different department needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Firehouse Software Comprehensive records management system for fire departments handling incidents, inventory, scheduling, and NFIRS reporting. | specialized | 9.5/10 | 9.8/10 | 8.7/10 | 9.2/10 |
| 2 | ImageTrend Elite suite providing incident reporting, analytics, ePCR, and compliance tools tailored for fire and EMS services. | specialized | 9.2/10 | 9.5/10 | 8.4/10 | 8.7/10 |
| 3 | ESO Fire RMS Cloud-based reporting and records management solution with NFPA compliance, dashboards, and workflow automation for fire stations. | specialized | 8.7/10 | 9.2/10 | 8.0/10 | 8.3/10 |
| 4 | First Due Modern all-in-one platform for fire station operations including run reports, inspections, hydrant tracking, and personnel management. | specialized | 8.7/10 | 9.1/10 | 8.4/10 | 8.2/10 |
| 5 | Aladtec Employee scheduling software designed for fire departments and EMS with shift bidding, availability tracking, and mobile access. | specialized | 8.4/10 | 8.6/10 | 9.1/10 | 8.0/10 |
| 6 | StatStaff Workforce management tool for emergency services offering scheduling, timekeeping, training tracking, and certification management. | specialized | 7.1/10 | 6.9/10 | 7.4/10 | 7.0/10 |
| 7 | Tyler Technologies New World Public safety suite with fire RMS, CAD integration, mobile apps, and analytics for incident and resource management. | enterprise | 8.1/10 | 8.7/10 | 7.2/10 | 7.6/10 |
| 8 | CentralSquare Fire RMS Integrated records management system for fire services with reporting, mapping, and interoperability features. | enterprise | 7.8/10 | 8.2/10 | 7.0/10 | 7.5/10 |
| 9 | Mark43 Cloud-native CAD and RMS platform modernizing dispatch, records, and analytics for fire and public safety agencies. | enterprise | 8.4/10 | 9.2/10 | 8.0/10 | 7.8/10 |
| 10 | Hexagon Safety & Infrastructure Commander Public safety software with CAD, RMS, and mobile solutions for fire incident management and resource dispatch. | enterprise | 7.9/10 | 8.7/10 | 7.2/10 | 7.5/10 |
Comprehensive records management system for fire departments handling incidents, inventory, scheduling, and NFIRS reporting.
Elite suite providing incident reporting, analytics, ePCR, and compliance tools tailored for fire and EMS services.
Cloud-based reporting and records management solution with NFPA compliance, dashboards, and workflow automation for fire stations.
Modern all-in-one platform for fire station operations including run reports, inspections, hydrant tracking, and personnel management.
Employee scheduling software designed for fire departments and EMS with shift bidding, availability tracking, and mobile access.
Workforce management tool for emergency services offering scheduling, timekeeping, training tracking, and certification management.
Public safety suite with fire RMS, CAD integration, mobile apps, and analytics for incident and resource management.
Integrated records management system for fire services with reporting, mapping, and interoperability features.
Cloud-native CAD and RMS platform modernizing dispatch, records, and analytics for fire and public safety agencies.
Public safety software with CAD, RMS, and mobile solutions for fire incident management and resource dispatch.
Firehouse Software
specializedComprehensive records management system for fire departments handling incidents, inventory, scheduling, and NFIRS reporting.
Fully integrated NFIRS 3.0 reporting that auto-populates from station data for effortless compliance
Firehouse Software is a comprehensive, industry-leading management platform tailored for fire departments and emergency services, offering modules for personnel tracking, scheduling, inventory management, vehicle maintenance, training records, inspections, and NFIRS reporting. It streamlines operations from daily staffing to compliance and incident documentation, with web-based access for modern usability. Designed by firefighters for firefighters, it supports scalability from small volunteer stations to large municipal departments.
Pros
- Extremely comprehensive feature set with deep customization for fire-specific needs
- Seamless NFIRS integration and automated reporting saves hours on compliance
- Robust scheduling and personnel management handles complex shifts and overtime accurately
Cons
- Steep initial learning curve due to extensive modules
- Pricing can be high for very small departments
- Occasional reports of slower customer support response times
Best For
Mid-to-large fire departments needing a scalable, all-in-one solution for operations, compliance, and reporting.
Pricing
Custom quotes based on modules, users, and department size; typically $50-$150 per user/month or perpetual licenses with annual maintenance.
ImageTrend
specializedElite suite providing incident reporting, analytics, ePCR, and compliance tools tailored for fire and EMS services.
Industry-leading NFIRS reporting with automated validation and benchmarking against peer agencies
ImageTrend is a comprehensive cloud-based platform tailored for fire departments and EMS agencies, providing tools for incident reporting, ePCR, NFIRS compliance, resource management, and scheduling. It integrates CAD, dispatch, and analytics to streamline operations from field response to post-incident review. The software supports mobile access for real-time data entry and offers robust reporting for regulatory compliance and performance insights.
Pros
- Extensive feature set including NFIRS automation and ePCR
- Strong mobile apps for field personnel
- Advanced analytics and benchmarking tools
Cons
- Steep learning curve for full customization
- Pricing can be high for smaller departments
- Occasional integration challenges with legacy systems
Best For
Mid-to-large fire departments and EMS agencies seeking an all-in-one solution for compliance, reporting, and data-driven operations.
Pricing
Custom subscription pricing based on agency size, modules, and users; typically $5,000–$50,000+ annually with tiered plans.
ESO Fire RMS
specializedCloud-based reporting and records management solution with NFPA compliance, dashboards, and workflow automation for fire stations.
ESO Pulse analytics for benchmarking incident data against national fire service trends
ESO Fire RMS is a cloud-based records management system tailored for fire departments, handling everything from incident reporting and NFIRS compliance to personnel scheduling and apparatus maintenance. It offers mobile apps for field data capture, robust analytics dashboards, and seamless integrations with CAD systems and other ESO tools. The platform emphasizes data-driven decision-making with benchmarking against national fire service metrics.
Pros
- Superior NFIRS compliance and automated reporting
- Powerful analytics and national benchmarking tools
- Strong integrations with CAD and mobile field reporting
Cons
- Custom pricing can be expensive for smaller departments
- Steeper learning curve due to extensive features
- Occasional lag with very large datasets
Best For
Mid-to-large fire departments prioritizing compliance, analytics, and scalable reporting.
Pricing
Custom subscription pricing based on agency size and modules; typically $100-$300 per user/month, quotes required.
First Due
specializedModern all-in-one platform for fire station operations including run reports, inspections, hydrant tracking, and personnel management.
Interactive pre-incident planning with 360° photo integration and AR overlays for building walkthroughs
First Due is a cloud-based all-in-one software platform tailored for fire departments, offering tools for NFIRS incident reporting, hydrant management, pre-incident planning, apparatus maintenance, inventory tracking, and personnel scheduling. It provides mobile apps for field personnel to access real-time data, conduct inspections, and submit reports on the go. The platform integrates with GIS mapping and CAD systems to enhance response planning and operational efficiency.
Pros
- Comprehensive all-in-one toolkit reduces reliance on multiple vendors
- Strong mobile app supports fieldwork and real-time collaboration
- Excellent NFIRS compliance and automated reporting features
Cons
- Pricing can be high for small volunteer departments
- Learning curve for advanced customization and integrations
- Occasional performance lags reported during peak usage
Best For
Mid-to-large fire departments needing scalable tools for operations, compliance, and planning.
Pricing
Custom subscription pricing based on department size and modules; typically $500-$2,000/month.
Aladtec
specializedEmployee scheduling software designed for fire departments and EMS with shift bidding, availability tracking, and mobile access.
Qualification-based scheduling that automatically matches shifts to certified personnel availability
Aladtec is a cloud-based workforce scheduling and management platform tailored for 24/7 shift operations, including fire stations and EMS agencies. It provides drag-and-drop scheduling, shift trading, time tracking, and employee self-service via web and mobile apps. The software emphasizes compliance with FLSA regulations, automated notifications, and reducing administrative overhead for staffing fire department shifts.
Pros
- Intuitive drag-and-drop scheduling interface
- Strong mobile app for employee self-service and shift trades
- Automated notifications and FLSA-compliant overtime tracking
Cons
- Limited native integrations with CAD or fire RMS systems
- Quote-based pricing can be costly for large departments
- Reporting features lack depth for advanced analytics
Best For
Small to mid-sized fire stations focused on efficient shift scheduling and minimizing manual staffing coordination.
Pricing
Custom quote-based pricing, typically $25-$45 per employee per month with annual contracts and volume discounts.
StatStaff
specializedWorkforce management tool for emergency services offering scheduling, timekeeping, training tracking, and certification management.
AI-driven scheduling optimizer that minimizes overtime and ensures shift coverage
StatStaff is a cloud-based workforce management platform specializing in scheduling, staffing, time tracking, and compliance for shift-based industries. For fire stations, it offers robust tools for managing firefighter rotations, overtime tracking, and credential verification, helping optimize personnel deployment. However, it lacks native integration with fire-specific systems like NFIRS reporting or apparatus management, positioning it as a generalist solution rather than a dedicated fire station software.
Pros
- Flexible automated scheduling for 24/7 shifts
- Mobile app for real-time clock-ins and notifications
- Strong compliance and credential management tools
Cons
- No built-in fire incident or training tracking
- Limited integrations with fire department software
- Custom setup required for optimal fire station use
Best For
Small to mid-sized fire stations prioritizing general staffing efficiency over specialized fire operations management.
Pricing
Custom pricing starting around $5-10 per user/month; enterprise plans available upon request.
Tyler Technologies New World
enterprisePublic safety suite with fire RMS, CAD integration, mobile apps, and analytics for incident and resource management.
Unified CAD/RMS integration that provides real-time data sharing across dispatch, response, and records for streamlined operations
Tyler Technologies' New World is a robust public safety software suite tailored for fire stations, featuring Computer-AI ded Dispatch (CAD), Records Management System (RMS), and field reporting tools. It enables efficient incident management, resource dispatching, and compliance reporting for fire, EMS, and law enforcement operations. The platform integrates seamlessly with other municipal systems, supporting everything from daily runs to NFPA compliance and analytics.
Pros
- Comprehensive integration with CAD, RMS, and mobile apps for end-to-end fire operations
- Scalable for high-volume agencies with strong analytics and reporting
- Proven reliability in large municipal environments with 24/7 support
Cons
- Steep learning curve due to complex interface
- High implementation and customization costs
- Less intuitive for smaller departments without dedicated IT staff
Best For
Mid-to-large municipal fire departments needing an enterprise-grade, integrated public safety platform.
Pricing
Custom enterprise pricing, typically subscription-based starting at $40,000-$100,000+ annually based on agency size and modules.
CentralSquare Fire RMS
enterpriseIntegrated records management system for fire services with reporting, mapping, and interoperability features.
Unified CAD/RMS integration for real-time incident data syncing across dispatch and records
CentralSquare Fire RMS is a robust records management system tailored for fire departments, enabling efficient incident reporting, NFIRS compliance, and resource tracking. It integrates seamlessly with CAD systems for dispatch and response coordination, while offering analytics for performance insights and fleet management. Designed for public safety agencies, it supports mobile access for field personnel to update records in real-time.
Pros
- Comprehensive NFIRS reporting and compliance tools
- Strong integration with CAD and public safety ecosystem
- Scalable for mid-to-large fire departments with analytics dashboards
Cons
- Steep learning curve for new users
- High enterprise-level pricing
- Customization requires vendor support
Best For
Mid-to-large fire departments seeking an integrated RMS within a broader public safety software suite.
Pricing
Custom enterprise pricing via quote; annual subscriptions typically start at $50,000+ based on department size and modules.
Mark43
enterpriseCloud-native CAD and RMS platform modernizing dispatch, records, and analytics for fire and public safety agencies.
Cloud-native unified platform with real-time predictive dispatch analytics
Mark43 is a cloud-native public safety software platform providing Computer-AI ded Dispatch (CAD), Records Management System (RMS), and mobile solutions tailored for fire departments, EMS, and law enforcement. It enables real-time incident management, NFIRS-compliant reporting, resource tracking, and analytics to optimize response times and operations. The system emphasizes seamless integration across devices and agencies for enhanced situational awareness.
Pros
- Scalable enterprise architecture for large-scale operations
- Robust analytics and NFIRS reporting tools
- Strong mobile integration for field responders
Cons
- High implementation costs unsuitable for small stations
- Steep learning curve for full customization
- Pricing lacks public transparency
Best For
Large municipal fire departments requiring integrated CAD/RMS with advanced analytics.
Pricing
Custom enterprise pricing based on agency size and modules; typically $50,000+ annually for mid-sized departments.
Hexagon Safety & Infrastructure Commander
enterprisePublic safety software with CAD, RMS, and mobile solutions for fire incident management and resource dispatch.
Unified voice, data, and video dispatch integration for seamless multi-channel communication
Hexagon Safety & Infrastructure Commander is a robust Computer-AI ded Dispatch (CAD) platform tailored for public safety operations, including fire stations, offering real-time incident management, resource allocation, and dispatch coordination. It integrates advanced GIS mapping, mobile data terminals for field units, and NG911 capabilities to enhance response times and situational awareness. The system supports multi-agency interoperability, making it suitable for complex emergency scenarios involving fire, EMS, and law enforcement.
Pros
- Comprehensive integration with GIS, AVL, and mobile apps for real-time tracking
- Scalable for large-scale operations with strong NG911 readiness
- Reliable multi-agency dispatch and incident management tools
Cons
- Steep learning curve and complex initial setup
- High enterprise-level costs with custom implementation
- Less optimized for small volunteer fire stations
Best For
Large municipal or regional fire departments needing enterprise-grade CAD with advanced interoperability.
Pricing
Custom enterprise pricing upon request; typically involves significant upfront setup fees and annual subscriptions scaling with users and modules.
Conclusion
Evaluating the top fire station software tools, Firehouse Software emerges as the top choice, offering a comprehensive system for incident, inventory, and NFIRS reporting. ImageTrend and ESO Fire RMS follow, providing specialized solutions in incident analytics and cloud-based compliance, making them strong picks for different operational needs. Each tool showcases innovation in streamlining fire station management, from records to scheduling.
Ready to enhance your fire station’s efficiency? Start with Firehouse Software to leverage its integrated features and simplify daily operations.
Tools Reviewed
All tools were independently evaluated for this comparison