Quick Overview
- 1#1: ServiceTitan - Comprehensive field service management platform for home services with advanced dispatching, scheduling, invoicing, and reporting.
- 2#2: Housecall Pro - All-in-one field ticketing software for home service pros featuring scheduling, dispatching, payments, and customer management.
- 3#3: Jobber - Field service software that handles quoting, scheduling, invoicing, and client communication for service businesses.
- 4#4: Salesforce Field Service - Enterprise-grade field service management with intelligent scheduling, mobile worker apps, and CRM integration for work orders.
- 5#5: Microsoft Dynamics 365 Field Service - AI-driven field service solution for dynamic scheduling, resource optimization, and connected field operations.
- 6#6: ServiceNow Field Service Management - Integrated platform combining IT service management with field dispatching, mobile execution, and performance analytics.
- 7#7: Service Fusion - Cloud-based field ticketing tool with dispatching, GPS tracking, QuickBooks sync, and customer portals.
- 8#8: FieldEdge - Specialized field service software for HVAC, plumbing, and electrical trades with ticketing, flat-rate pricing, and integrations.
- 9#9: Kickserv - User-friendly field service management for scheduling jobs, dispatching techs, time tracking, and invoicing.
- 10#10: FieldPulse - Mobile-first field ticketing app for managing jobs, scheduling, estimates, and payments on the go.
These tools were selected based on a focus on comprehensive feature sets, user-friendly design, operational reliability, and overall value, ensuring they cater to the diverse demands of service businesses across trades
Comparison Table
Explore a side-by-side comparison of leading field ticketing software, including ServiceTitan, Housecall Pro, Jobber, Salesforce Field Service, and Microsoft Dynamics 365 Field Service, to uncover how these tools stack up in features, usability, and integration capabilities.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | ServiceTitan Comprehensive field service management platform for home services with advanced dispatching, scheduling, invoicing, and reporting. | specialized | 9.4/10 | 9.7/10 | 8.2/10 | 8.7/10 |
| 2 | Housecall Pro All-in-one field ticketing software for home service pros featuring scheduling, dispatching, payments, and customer management. | specialized | 9.1/10 | 9.4/10 | 8.7/10 | 8.9/10 |
| 3 | Jobber Field service software that handles quoting, scheduling, invoicing, and client communication for service businesses. | specialized | 8.9/10 | 9.1/10 | 8.8/10 | 8.5/10 |
| 4 | Salesforce Field Service Enterprise-grade field service management with intelligent scheduling, mobile worker apps, and CRM integration for work orders. | enterprise | 8.7/10 | 9.5/10 | 7.8/10 | 8.2/10 |
| 5 | Microsoft Dynamics 365 Field Service AI-driven field service solution for dynamic scheduling, resource optimization, and connected field operations. | enterprise | 8.6/10 | 9.4/10 | 7.2/10 | 8.1/10 |
| 6 | ServiceNow Field Service Management Integrated platform combining IT service management with field dispatching, mobile execution, and performance analytics. | enterprise | 8.4/10 | 9.2/10 | 7.5/10 | 7.8/10 |
| 7 | Service Fusion Cloud-based field ticketing tool with dispatching, GPS tracking, QuickBooks sync, and customer portals. | specialized | 8.1/10 | 8.5/10 | 7.6/10 | 7.8/10 |
| 8 | FieldEdge Specialized field service software for HVAC, plumbing, and electrical trades with ticketing, flat-rate pricing, and integrations. | specialized | 8.1/10 | 8.4/10 | 7.9/10 | 7.7/10 |
| 9 | Kickserv User-friendly field service management for scheduling jobs, dispatching techs, time tracking, and invoicing. | specialized | 8.4/10 | 8.6/10 | 8.8/10 | 8.2/10 |
| 10 | FieldPulse Mobile-first field ticketing app for managing jobs, scheduling, estimates, and payments on the go. | specialized | 8.2/10 | 8.4/10 | 8.0/10 | 7.8/10 |
Comprehensive field service management platform for home services with advanced dispatching, scheduling, invoicing, and reporting.
All-in-one field ticketing software for home service pros featuring scheduling, dispatching, payments, and customer management.
Field service software that handles quoting, scheduling, invoicing, and client communication for service businesses.
Enterprise-grade field service management with intelligent scheduling, mobile worker apps, and CRM integration for work orders.
AI-driven field service solution for dynamic scheduling, resource optimization, and connected field operations.
Integrated platform combining IT service management with field dispatching, mobile execution, and performance analytics.
Cloud-based field ticketing tool with dispatching, GPS tracking, QuickBooks sync, and customer portals.
Specialized field service software for HVAC, plumbing, and electrical trades with ticketing, flat-rate pricing, and integrations.
User-friendly field service management for scheduling jobs, dispatching techs, time tracking, and invoicing.
Mobile-first field ticketing app for managing jobs, scheduling, estimates, and payments on the go.
ServiceTitan
specializedComprehensive field service management platform for home services with advanced dispatching, scheduling, invoicing, and reporting.
Technician tablet/mobile app with intelligent dispatching, real-time job syncing, and built-in payment processing for unmatched field efficiency
ServiceTitan is an all-in-one field service management platform tailored for home service businesses like HVAC, plumbing, and electrical contractors. It provides advanced field ticketing through a powerful mobile app that enables technicians to access job details, update statuses in real-time, capture signatures, photos, and process payments on-site. The software integrates dispatching, GPS tracking, scheduling, and CRM to optimize field operations from dispatch to completion.
Pros
- Robust mobile app for field technicians with real-time updates, GPS integration, and offline functionality
- Comprehensive integration of ticketing with dispatching, invoicing, and reporting for end-to-end workflow
- Scalable for growing businesses with advanced analytics and automation tools
Cons
- High cost with custom pricing that may be prohibitive for small businesses
- Steep learning curve and complex initial setup requiring training
- Overkill for very small operations needing only basic ticketing
Best For
Mid-sized to large home service companies seeking a scalable, enterprise-grade field ticketing solution integrated with full business management.
Pricing
Custom enterprise pricing, typically starting at $200+ per user/month or $5,000+ monthly minimum for mid-sized teams, with implementation fees.
Housecall Pro
specializedAll-in-one field ticketing software for home service pros featuring scheduling, dispatching, payments, and customer management.
Dynamic dispatch board with real-time GPS tracking and drag-and-drop scheduling for optimized field technician routing.
Housecall Pro is a comprehensive field service management platform tailored for home service businesses like plumbing, HVAC, and electrical services. It excels in field ticketing by enabling job creation, assignment, real-time dispatching, and status updates through an intuitive mobile app for technicians. The software integrates scheduling, GPS tracking, invoicing, and customer communications to streamline operations from booking to payment.
Pros
- Powerful scheduling and drag-and-drop dispatch board for efficient ticketing
- Feature-rich mobile app with GPS tracking and job updates
- Strong integrations with QuickBooks and other tools
Cons
- Pricing scales quickly with users and advanced features
- Occasional reports of mobile app glitches or slow loading
- Learning curve for full customization and reporting
Best For
Small to mid-sized home service businesses needing an all-in-one solution for field ticketing and dispatching.
Pricing
Starts at $49/month (billed annually) for Basic; Essentials at $129/user/month, Max at $229/user/month, with add-ons available.
Jobber
specializedField service software that handles quoting, scheduling, invoicing, and client communication for service businesses.
Drag-and-drop job board with real-time dispatching and automated client notifications for superior field visibility
Jobber is an all-in-one field service management platform tailored for home service businesses like landscaping, HVAC, and plumbing, enabling efficient job ticketing, scheduling, and dispatching. It provides a centralized job board for office staff to assign and track tickets, while field technicians use a mobile app to view details, update statuses, add notes/photos, track time, and collect payments on-site. The software integrates quoting, invoicing, and CRM to streamline operations from request to completion.
Pros
- Intuitive mobile app for real-time ticket updates and GPS tracking
- Seamless automation from job requests to invoicing and payments
- Excellent customer support and QuickBooks integration
Cons
- Pricing escalates quickly for teams needing advanced features
- Reporting and customization options are somewhat limited
- Steeper learning curve for non-standard workflows
Best For
Small to mid-sized field service businesses needing integrated ticketing, scheduling, and billing without complex enterprise setups.
Pricing
Starts at $69/month (Core plan for 1 user), up to $449+/month (Grow/Plus tiers); annual discounts and per-user scaling available.
Salesforce Field Service
enterpriseEnterprise-grade field service management with intelligent scheduling, mobile worker apps, and CRM integration for work orders.
Einstein AI Dynamic Scheduling for real-time optimization of technician routes, skills matching, and appointment adherence.
Salesforce Field Service is a robust field service management platform integrated within the Salesforce ecosystem, designed to handle work orders, technician dispatching, scheduling, and mobile workforce operations for service-based businesses. It transforms service requests into actionable tickets, provides real-time visibility, and optimizes field operations using AI. Ideal for coordinating complex field activities, it supports inventory management, customer portals, and performance analytics to streamline ticketing and resolution processes.
Pros
- Seamless integration with Salesforce CRM for unified customer data and ticketing
- AI-powered intelligent scheduling and dispatching for optimal efficiency
- Powerful mobile app with offline capabilities for technicians
Cons
- High cost, especially with required Salesforce base licenses
- Steep learning curve and complex customization
- Overkill for small businesses without enterprise-scale needs
Best For
Large enterprises already invested in Salesforce that require advanced, CRM-integrated field ticketing and service management.
Pricing
Add-on pricing starts at ~$100/user/month on top of Salesforce Sales/Service Cloud licenses (~$25-165/user/month); enterprise custom quotes.
Microsoft Dynamics 365 Field Service
enterpriseAI-driven field service solution for dynamic scheduling, resource optimization, and connected field operations.
AI-driven Resource Scheduling Optimization for intelligent dispatching and route planning
Microsoft Dynamics 365 Field Service is a robust enterprise platform designed for managing field service operations, including ticketing, work order creation, scheduling, and dispatching technicians. It integrates IoT data for predictive maintenance, optimizes resource allocation with AI, and provides real-time visibility through a connected ecosystem. The solution supports end-to-end field ticketing workflows, from customer issue reporting to job completion and invoicing.
Pros
- Seamless integration with Microsoft 365, Power BI, and CRM tools
- AI-powered scheduling and IoT-enabled predictive maintenance
- Comprehensive mobile app with offline support and AR guidance
Cons
- Steep learning curve and complex initial setup
- High cost unsuitable for small businesses
- Requires significant customization for optimal use
Best For
Large enterprises with complex, high-volume field service needs and existing Microsoft infrastructure.
Pricing
Starts at ~$95/user/month (Field Service license), plus implementation fees and add-ons; enterprise pricing varies.
ServiceNow Field Service Management
enterpriseIntegrated platform combining IT service management with field dispatching, mobile execution, and performance analytics.
AI-powered Dynamic Scheduling Engine that optimizes technician routes and assignments in real-time
ServiceNow Field Service Management (FSM) is an enterprise-grade platform that streamlines field service operations, including work order creation, intelligent dispatching, scheduling, and technician management. It offers mobile apps for field workers, real-time GPS tracking, inventory management, and deep integration with ServiceNow's ITSM and CSM modules for a unified service experience. Designed for complex, high-volume field services, it leverages AI for predictive scheduling and optimization.
Pros
- Advanced AI-driven dispatching and scheduling
- Seamless integration with ServiceNow ecosystem
- Comprehensive mobile tools and real-time visibility
Cons
- Steep learning curve and complex setup
- High cost for smaller organizations
- Customization requires significant expertise
Best For
Large enterprises with existing ServiceNow deployments needing scalable, integrated field service management.
Pricing
Custom enterprise pricing; typically $100+ per user/month, requires contacting sales for quotes based on modules and scale.
Service Fusion
specializedCloud-based field ticketing tool with dispatching, GPS tracking, QuickBooks sync, and customer portals.
Dynamic dispatching board with drag-and-drop scheduling and real-time technician availability
Service Fusion is an all-in-one field service management platform designed for businesses like HVAC, plumbing, and electrical services, focusing on ticketing, dispatching, scheduling, and invoicing. It provides a robust mobile app for technicians to manage jobs, track time, capture signatures, and process payments in the field. The software integrates CRM, inventory management, and accounting tools to streamline operations from quote to cash.
Pros
- Comprehensive dispatching with GPS tracking and route optimization
- Strong mobile app for real-time job updates and payments
- Seamless QuickBooks and other accounting integrations
Cons
- Pricing can be steep for smaller teams
- Interface has a learning curve for new users
- Reporting customization is somewhat limited
Best For
Small to mid-sized field service businesses (5-50 technicians) needing an integrated ticketing and management solution.
Pricing
Starts at $195/month for the Starter plan (1 user), with Pro at $295/month and Enterprise custom quoted; billed annually per user.
FieldEdge
specializedSpecialized field service software for HVAC, plumbing, and electrical trades with ticketing, flat-rate pricing, and integrations.
Native QuickBooks integration that syncs jobs, invoices, and payments bidirectionally in real-time
FieldEdge is a field service management platform tailored for HVAC, plumbing, and electrical contractors, focusing on ticketing, dispatching, scheduling, and invoicing. It provides a mobile app for technicians to access jobs, update statuses, capture signatures, and process payments in real-time. The software integrates tightly with QuickBooks for accounting and offers GPS tracking and inventory management to optimize field operations.
Pros
- Seamless QuickBooks integration for automated invoicing and accounting
- Robust mobile app with GPS tracking and offline access
- Efficient dispatching and scheduling tools for field teams
Cons
- Pricing is quote-based and can be expensive for small teams
- Steeper learning curve for non-tech-savvy users
- Limited advanced reporting and customization options
Best For
Mid-sized HVAC, plumbing, or electrical contractors needing reliable mobile ticketing and QuickBooks sync.
Pricing
Custom quote-based pricing, typically $100-$200 per user/month with annual contracts and tiered plans.
Kickserv
specializedUser-friendly field service management for scheduling jobs, dispatching techs, time tracking, and invoicing.
Drag-and-drop scheduling calendar with real-time technician availability and route optimization
Kickserv is a cloud-based field service management software focused on job ticketing, scheduling, and dispatching for service businesses like HVAC, plumbing, and cleaning companies. It allows users to create, assign, and track service tickets in real-time through a mobile app, with features for status updates, photo attachments, and customer notifications. The platform also handles invoicing, payments, and integrations to streamline end-to-end field operations.
Pros
- Intuitive drag-and-drop scheduling
- Robust mobile app with GPS tracking
- Strong QuickBooks and payment integrations
Cons
- Limited advanced reporting and analytics
- Customization options are somewhat basic
- No native offline mode for mobile app
Best For
Small to mid-sized field service businesses seeking affordable, straightforward ticketing and dispatching tools.
Pricing
Starts at $59/user/month (billed annually) for Kickstart plan; scales to $299/user/month for Accelerate plan with advanced features.
FieldPulse
specializedMobile-first field ticketing app for managing jobs, scheduling, estimates, and payments on the go.
Visual drag-and-drop dispatch board for optimized technician scheduling and job assignments
FieldPulse is a cloud-based field service management software tailored for service businesses like HVAC, plumbing, and electrical contractors. It centralizes job ticketing, scheduling, dispatching, invoicing, and customer management into a single platform with a robust mobile app for technicians. The tool enables real-time updates, GPS tracking, and seamless QuickBooks integration to streamline field operations and improve efficiency.
Pros
- Intuitive mobile app for on-the-go job management and payments
- Strong integrations with QuickBooks and other accounting tools
- Real-time GPS tracking and dispatch board for efficient routing
Cons
- Higher pricing tiers limit accessibility for very small teams
- Reporting features lack advanced customization options
- Occasional mobile app glitches reported by users
Best For
Small to mid-sized field service businesses needing an all-in-one platform for ticketing, scheduling, and invoicing.
Pricing
Starts at $65/user/month (Essentials), $95/user/month (Pro), $135/user/month (Enterprise), billed annually with a free trial.
Conclusion
ServiceTitan leads as the top field ticketing software, offering comprehensive tools for home services with advanced dispatching, invoicing, and reporting. Housecall Pro and Jobber follow as strong alternatives: Housecall Pro excels with its all-in-one approach to scheduling, payments, and customer management, while Jobber stands out for its focus on quoting, scheduling, and client communication. Together, these three tools set the standard for efficient, integrated field service management, catering to diverse business needs.
Take the next step in optimizing your operations— explore ServiceTitan to leverage its robust features and elevate your field service workflow.
Tools Reviewed
All tools were independently evaluated for this comparison