Quick Overview
- 1#1: ServiceTitan - ServiceTitan delivers comprehensive field service management with advanced scheduling, dispatching, work orders, and CRM for home service businesses.
- 2#2: Jobber - Jobber provides all-in-one field service software for scheduling, quoting, invoicing, and client management tailored to service pros.
- 3#3: Housecall Pro - Housecall Pro streamlines field service operations with work order management, GPS dispatching, payments, and marketing tools.
- 4#4: ServiceMax - ServiceMax offers AI-powered field service management focused on asset-centric work orders, scheduling, and technician empowerment.
- 5#5: Salesforce Field Service - Salesforce Field Service integrates work order automation, dynamic scheduling, and mobile tools with CRM for enterprise field operations.
- 6#6: Microsoft Dynamics 365 Field Service - Microsoft Dynamics 365 Field Service optimizes work orders with AI scheduling, IoT integration, and real-time technician support.
- 7#7: ServiceNow Field Service Management - ServiceNow Field Service Management unifies dispatching, work orders, and self-service portals for efficient enterprise field services.
- 8#8: Oracle Field Service - Oracle Field Service Cloud automates work order routing, mobile execution, and analytics for scalable field service operations.
- 9#9: IFS Field Service Management - IFS Field Service Management handles complex work orders with planning, execution, and performance optimization for industries.
- 10#10: Service Fusion - Service Fusion provides cloud-based field service software for work orders, scheduling, QuickBooks integration, and customer portals.
We evaluated these tools based on performance, usability, feature richness, and long-term value, ensuring they deliver measurable benefits across various field service contexts.
Comparison Table
Explore the key features of leading field service work order software with this comparison table, including ServiceTitan, Jobber, Housecall Pro, ServiceMax, Salesforce Field Service, and more. Readers will gain insight into differences in scheduling, invoicing, and customer management to find the tool that aligns with their operational needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | ServiceTitan ServiceTitan delivers comprehensive field service management with advanced scheduling, dispatching, work orders, and CRM for home service businesses. | specialized | 9.4/10 | 9.8/10 | 8.1/10 | 8.5/10 |
| 2 | Jobber Jobber provides all-in-one field service software for scheduling, quoting, invoicing, and client management tailored to service pros. | specialized | 9.2/10 | 9.5/10 | 9.0/10 | 8.7/10 |
| 3 | Housecall Pro Housecall Pro streamlines field service operations with work order management, GPS dispatching, payments, and marketing tools. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 4 | ServiceMax ServiceMax offers AI-powered field service management focused on asset-centric work orders, scheduling, and technician empowerment. | enterprise | 8.7/10 | 9.4/10 | 7.8/10 | 8.2/10 |
| 5 | Salesforce Field Service Salesforce Field Service integrates work order automation, dynamic scheduling, and mobile tools with CRM for enterprise field operations. | enterprise | 8.7/10 | 9.4/10 | 7.6/10 | 8.0/10 |
| 6 | Microsoft Dynamics 365 Field Service Microsoft Dynamics 365 Field Service optimizes work orders with AI scheduling, IoT integration, and real-time technician support. | enterprise | 8.6/10 | 9.4/10 | 7.8/10 | 8.1/10 |
| 7 | ServiceNow Field Service Management ServiceNow Field Service Management unifies dispatching, work orders, and self-service portals for efficient enterprise field services. | enterprise | 8.6/10 | 9.4/10 | 7.7/10 | 8.1/10 |
| 8 | Oracle Field Service Oracle Field Service Cloud automates work order routing, mobile execution, and analytics for scalable field service operations. | enterprise | 8.5/10 | 9.2/10 | 7.8/10 | 8.0/10 |
| 9 | IFS Field Service Management IFS Field Service Management handles complex work orders with planning, execution, and performance optimization for industries. | enterprise | 8.2/10 | 9.1/10 | 6.8/10 | 7.4/10 |
| 10 | Service Fusion Service Fusion provides cloud-based field service software for work orders, scheduling, QuickBooks integration, and customer portals. | specialized | 8.6/10 | 8.7/10 | 9.1/10 | 8.2/10 |
ServiceTitan delivers comprehensive field service management with advanced scheduling, dispatching, work orders, and CRM for home service businesses.
Jobber provides all-in-one field service software for scheduling, quoting, invoicing, and client management tailored to service pros.
Housecall Pro streamlines field service operations with work order management, GPS dispatching, payments, and marketing tools.
ServiceMax offers AI-powered field service management focused on asset-centric work orders, scheduling, and technician empowerment.
Salesforce Field Service integrates work order automation, dynamic scheduling, and mobile tools with CRM for enterprise field operations.
Microsoft Dynamics 365 Field Service optimizes work orders with AI scheduling, IoT integration, and real-time technician support.
ServiceNow Field Service Management unifies dispatching, work orders, and self-service portals for efficient enterprise field services.
Oracle Field Service Cloud automates work order routing, mobile execution, and analytics for scalable field service operations.
IFS Field Service Management handles complex work orders with planning, execution, and performance optimization for industries.
Service Fusion provides cloud-based field service software for work orders, scheduling, QuickBooks integration, and customer portals.
ServiceTitan
specializedServiceTitan delivers comprehensive field service management with advanced scheduling, dispatching, work orders, and CRM for home service businesses.
Visual drag-and-drop dispatching board with intelligent routing and real-time technician availability
ServiceTitan is a comprehensive cloud-based field service management platform tailored for trades like HVAC, plumbing, and electrical services, streamlining work order creation, scheduling, dispatching, and invoicing. It features a robust mobile app for technicians to access jobs, capture signatures, process payments, and upload photos in real-time. The software also includes CRM, marketing automation, inventory management, and advanced analytics to optimize operations and boost profitability.
Pros
- All-in-one platform eliminates need for multiple tools
- Powerful mobile app with real-time updates and payments
- Advanced reporting and AI-driven insights for growth
Cons
- High cost with custom enterprise pricing
- Steep learning curve and lengthy onboarding
- Overkill for very small businesses
Best For
Mid-to-large field service businesses with 10+ technicians seeking scalable, end-to-end management.
Pricing
Custom pricing starting around $265 per technician/month plus flat fees; requires sales quote based on company size.
Jobber
specializedJobber provides all-in-one field service software for scheduling, quoting, invoicing, and client management tailored to service pros.
Client Hub, a self-service portal where clients can request bookings, approve quotes, view job history, and make payments online.
Jobber is a comprehensive field service management platform designed for home service businesses like HVAC, plumbing, landscaping, and cleaning services. It streamlines work order creation, scheduling, dispatching, invoicing, and client communication through an intuitive web and mobile app. The software excels in turning quotes into scheduled jobs and invoices seamlessly, with robust reporting and integrations for tools like QuickBooks.
Pros
- All-in-one workflow from quoting to invoicing and payments
- Powerful mobile app for field technicians with GPS tracking and real-time updates
- Excellent customer support and extensive integrations including QuickBooks and Google Calendar
Cons
- Higher-tier plans required for advanced features like multi-location support
- Pricing can add up for larger teams with many users
- Some customization options limited in lower plans
Best For
Small to mid-sized home service businesses seeking an end-to-end solution for managing work orders, scheduling, and client interactions.
Pricing
Starts at $69/month (Core plan, billed annually) for solo operators; Connect ($169/month) and Grow ($349/month) for teams; custom enterprise pricing available.
Housecall Pro
specializedHousecall Pro streamlines field service operations with work order management, GPS dispatching, payments, and marketing tools.
Integrated online booking and self-scheduling portal that allows customers to book appointments directly, reducing admin workload
Housecall Pro is a comprehensive field service management software tailored for home service businesses like plumbing, HVAC, electrical, and cleaning services. It enables efficient work order creation, scheduling, dispatching with GPS tracking, and on-site invoicing with payment processing. The platform also supports customer communication, automated marketing, and seamless integrations with tools like QuickBooks for streamlined operations.
Pros
- All-in-one platform covering scheduling, dispatching, invoicing, and marketing
- Robust mobile app for field technicians with real-time updates
- Excellent QuickBooks integration and customer support
Cons
- Pricing scales quickly for larger teams
- Some advanced reporting features require higher tiers
- Occasional performance issues with the mobile app under heavy use
Best For
Small to mid-sized home service businesses seeking an integrated solution for managing work orders, dispatching, and customer interactions.
Pricing
Starts at $65/month (billed annually) for solo pros; Essentials $129/month (up to 7 users); Max $229/month (up to 21 users); custom enterprise pricing available.
ServiceMax
enterpriseServiceMax offers AI-powered field service management focused on asset-centric work orders, scheduling, and technician empowerment.
Adaptive Intelligence AI engine for proactive dispatching, failure predictions, and optimized service recommendations
ServiceMax is a robust field service management platform specializing in asset-centric work order automation, dispatching, scheduling, and technician enablement. It integrates deeply with Salesforce and leverages AI for predictive maintenance, dynamic scheduling, and performance analytics to streamline end-to-end service operations. Ideal for complex, asset-heavy environments, it supports mobile workforce productivity, inventory management, and contract billing.
Pros
- Advanced AI-driven scheduling and predictive analytics
- Comprehensive asset lifecycle and work order management
- Seamless Salesforce integration and mobile app
Cons
- Steep learning curve and complex implementation
- High cost suitable mainly for enterprises
- Customization requires significant expertise
Best For
Large enterprises in asset-intensive industries like manufacturing, utilities, and medical devices needing sophisticated field service optimization.
Pricing
Custom enterprise pricing via quote; typically $150-$300/user/month with annual contracts, plus implementation fees.
Salesforce Field Service
enterpriseSalesforce Field Service integrates work order automation, dynamic scheduling, and mobile tools with CRM for enterprise field operations.
Einstein AI for dynamic scheduling that optimizes technician assignments in real-time based on skills, location, and priorities
Salesforce Field Service is a robust, cloud-based solution built on the Salesforce platform for managing field service operations, including work order creation, technician scheduling, dispatching, and real-time execution tracking. It integrates seamlessly with Salesforce CRM and Service Cloud to provide end-to-end visibility from customer requests to on-site service delivery. Advanced features like AI-driven optimization and mobile apps empower technicians with route guidance, inventory access, and digital signatures, while offering deep analytics for performance insights.
Pros
- Seamless integration with Salesforce CRM and ecosystem for unified data and workflows
- AI-powered intelligent scheduling, dispatching, and route optimization via Einstein
- Comprehensive mobile app with offline capabilities, AR support, and real-time updates
Cons
- Steep learning curve and complex setup requiring Salesforce expertise
- High cost, especially for smaller businesses without existing Salesforce investment
- Customization and scaling can involve significant implementation fees
Best For
Large enterprises already invested in Salesforce seeking scalable, integrated field service management with advanced AI capabilities.
Pricing
Starts at ~$25/user/month add-on to Salesforce Service Cloud (Essentials ~$25/user/month base), with higher tiers up to $100+/user/month; custom enterprise pricing and implementation costs apply.
Microsoft Dynamics 365 Field Service
enterpriseMicrosoft Dynamics 365 Field Service optimizes work orders with AI scheduling, IoT integration, and real-time technician support.
Resource Scheduling Optimization (RSO) with AI that dynamically matches jobs to technicians based on skills, travel time, and real-time availability for maximum efficiency.
Microsoft Dynamics 365 Field Service is a robust cloud-based solution designed for managing end-to-end field service operations, including work order creation, technician scheduling, dispatching, inventory management, and customer asset tracking. It leverages AI-driven tools for intelligent resource optimization and integrates seamlessly with IoT devices for predictive maintenance alerts. The platform provides a mobile app for field technicians to access real-time job details, update statuses, and capture signatures, while connecting deeply with other Microsoft tools like Dynamics 365 CRM, Teams, and Power BI for enhanced visibility and reporting.
Pros
- Seamless integration with Microsoft ecosystem (CRM, ERP, Teams, Power BI)
- AI-powered scheduling and IoT-enabled predictive maintenance
- Powerful mobile app with offline capabilities and real-time updates
Cons
- Complex setup and customization requiring IT expertise
- High implementation costs and steep learning curve
- Premium pricing less ideal for small businesses
Best For
Large enterprises with complex field service operations and an existing Microsoft technology stack seeking enterprise-grade scalability.
Pricing
Subscription-based starting at ~$105/user/month for core Field Service (billed annually), with add-ons for AI features, IoT, and implementation services often extra.
ServiceNow Field Service Management
enterpriseServiceNow Field Service Management unifies dispatching, work orders, and self-service portals for efficient enterprise field services.
Native Now Platform integration for a single-pane-of-glass view across IT, field service, and customer interactions
ServiceNow Field Service Management is a robust enterprise platform that automates work order creation, technician dispatching, scheduling, and mobile field operations within the broader ServiceNow ecosystem. It leverages AI for predictive dispatching, real-time visibility, and integration with IT service management, customer service, and asset tracking. Designed for complex organizations, it provides analytics for performance optimization and ensures compliance through configurable workflows.
Pros
- Seamless integration with ServiceNow's ITOM, CSM, and HR modules for unified operations
- AI-powered scheduling and dynamic dispatching reduce travel time by up to 20%
- Comprehensive mobile app with offline support, AR guidance, and real-time collaboration
Cons
- Steep learning curve and lengthy implementation for non-ServiceNow users
- High subscription costs make it less viable for SMBs
- Overly complex customization requires skilled admins
Best For
Large enterprises already invested in ServiceNow seeking end-to-end field service integration with IT and customer service operations.
Pricing
Quote-based enterprise pricing, typically $100-$200 per user/month plus implementation fees; scales with modules and users.
Oracle Field Service
enterpriseOracle Field Service Cloud automates work order routing, mobile execution, and analytics for scalable field service operations.
AI-driven autonomous scheduling that predicts ETAs, optimizes routes, and dynamically reassigns jobs in real-time
Oracle Field Service is a cloud-based platform that streamlines field service operations through AI-driven scheduling, dispatching, and work order management. It provides real-time visibility into technician activities, optimizes routes with predictive analytics, and integrates seamlessly with Oracle's broader CX and ERP ecosystems. The solution empowers mobile workforces with intuitive apps for capturing data, updating statuses, and delivering exceptional customer service.
Pros
- Advanced AI-powered scheduling and routing for optimal efficiency
- Deep integrations with Oracle ERP and CX suite
- Comprehensive analytics and real-time visibility for enterprise-scale operations
Cons
- Steep learning curve and complex setup for non-Oracle users
- High enterprise-level pricing not suited for SMBs
- Customization requires significant IT resources
Best For
Large enterprises with complex, high-volume field service needs and existing Oracle infrastructure.
Pricing
Custom quote-based pricing; typically starts at $100+ per user/month for enterprise deployments, with additional costs for advanced features and integrations.
IFS Field Service Management
enterpriseIFS Field Service Management handles complex work orders with planning, execution, and performance optimization for industries.
AI-driven intelligent scheduling with skills-based dispatching and predictive maintenance integration
IFS Field Service Management, part of the IFS Cloud ERP suite, is a robust enterprise solution designed for optimizing field service operations in asset-intensive industries like manufacturing, energy, and utilities. It streamlines work order creation, scheduling, dispatching, and execution with AI-driven tools and mobile-first capabilities for technicians. The platform integrates seamlessly with asset management and ERP functions, enabling predictive maintenance and real-time visibility across the service lifecycle.
Pros
- Advanced AI-powered scheduling and predictive analytics for efficient dispatching
- Deep integration with ERP and EAM for unified asset and service management
- Comprehensive mobile app with offline support and real-time collaboration
Cons
- Complex implementation and steep learning curve for non-enterprise users
- High cost unsuitable for small to mid-sized businesses
- Customization requires significant consulting expertise
Best For
Large enterprises in asset-heavy industries needing integrated field service with ERP and advanced analytics.
Pricing
Quote-based enterprise pricing; typically $100K+ annually depending on modules, users, and deployment scale.
Service Fusion
specializedService Fusion provides cloud-based field service software for work orders, scheduling, QuickBooks integration, and customer portals.
Customer self-scheduling portal enabling 24/7 online bookings and real-time availability syncing
Service Fusion is a comprehensive field service management software tailored for businesses like HVAC, plumbing, and electrical services. It streamlines work order creation, scheduling, dispatching, technician mobile access, invoicing, and customer management in one platform. Key strengths include real-time GPS tracking, QuickBooks integration, and a customer self-service portal for bookings.
Pros
- Intuitive drag-and-drop scheduling and dispatching
- Robust mobile app with offline capabilities for technicians
- Seamless QuickBooks integration and automated invoicing
Cons
- Reporting and analytics lack depth compared to enterprise tools
- Pricing scales quickly with additional offices or advanced features
- Occasional glitches in inventory tracking reported by users
Best For
Small to mid-sized field service businesses seeking an user-friendly all-in-one platform without complex setup.
Pricing
Starts at $195/month (billed annually) for the Starter plan with unlimited users; higher tiers up to $495/month for advanced features like multi-office support.
Conclusion
The reviewed field service work order software varies in focus, but ServiceTitan tops the list, delivering comprehensive management for home service businesses. Jobber and Housecall Pro stand as strong alternatives—Jobber for its all-in-one setup tailored to service pros, and Housecall Pro for streamlining operations with tools like GPS dispatching and payments. Each tool addresses specific needs, yet ServiceTitan leads with its robust combination of features.
Take your field service operations to the next level by trying ServiceTitan, the top choice for efficient scheduling, dispatching, and CRM that powers success for businesses.
Tools Reviewed
All tools were independently evaluated for this comparison
