Quick Overview
- 1#1: ServiceTitan - Comprehensive field service management platform for home services with advanced scheduling, dispatching, invoicing, and customer CRM.
- 2#2: Housecall Pro - All-in-one field service software that streamlines scheduling, dispatching, payments, and customer communication for service pros.
- 3#3: Jobber - Field service management tool for small businesses offering quoting, scheduling, invoicing, and GPS tracking.
- 4#4: Salesforce Field Service - Cloud-based solution for intelligent scheduling, dispatching, mobile technician apps, and asset management in field service operations.
- 5#5: Microsoft Dynamics 365 Field Service - AI-driven field service management with predictive maintenance, scheduling optimization, and real-time technician support.
- 6#6: Service Fusion - Robust field service software featuring dispatching, GPS tracking, inventory management, and QuickBooks integration.
- 7#7: FieldEdge - End-to-end field service platform tailored for HVAC, plumbing, and electrical contractors with mobile apps and accounting.
- 8#8: Oracle Field Service - Cloud field service management optimizing technician routing, scheduling, and customer appointments with AI insights.
- 9#9: Kickserv - User-friendly field service app for job scheduling, customer management, and automated invoicing.
- 10#10: Connecteam - Mobile-first workforce management tool with field service scheduling, GPS time tracking, and team communication features.
We selected these tools based on key factors like feature depth, user-friendliness, integration flexibility, and value, ensuring they deliver robust performance across small to enterprise-level operations.
Comparison Table
This comparison table examines top field service support software tools, including ServiceTitan, Housecall Pro, Jobber, Salesforce Field Service, and Microsoft Dynamics 365 Field Service, to help readers grasp key features, pricing, and integrations. It simplifies the selection process by highlighting how each tool aligns with diverse business needs for efficient field service operations.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | ServiceTitan Comprehensive field service management platform for home services with advanced scheduling, dispatching, invoicing, and customer CRM. | enterprise | 9.4/10 | 9.7/10 | 8.4/10 | 8.2/10 |
| 2 | Housecall Pro All-in-one field service software that streamlines scheduling, dispatching, payments, and customer communication for service pros. | specialized | 9.2/10 | 9.4/10 | 9.1/10 | 8.7/10 |
| 3 | Jobber Field service management tool for small businesses offering quoting, scheduling, invoicing, and GPS tracking. | specialized | 9.2/10 | 9.1/10 | 9.4/10 | 8.7/10 |
| 4 | Salesforce Field Service Cloud-based solution for intelligent scheduling, dispatching, mobile technician apps, and asset management in field service operations. | enterprise | 8.7/10 | 9.3/10 | 7.8/10 | 8.2/10 |
| 5 | Microsoft Dynamics 365 Field Service AI-driven field service management with predictive maintenance, scheduling optimization, and real-time technician support. | enterprise | 8.8/10 | 9.5/10 | 8.2/10 | 8.0/10 |
| 6 | Service Fusion Robust field service software featuring dispatching, GPS tracking, inventory management, and QuickBooks integration. | specialized | 8.6/10 | 9.1/10 | 8.2/10 | 8.0/10 |
| 7 | FieldEdge End-to-end field service platform tailored for HVAC, plumbing, and electrical contractors with mobile apps and accounting. | specialized | 8.3/10 | 8.7/10 | 8.0/10 | 7.8/10 |
| 8 | Oracle Field Service Cloud field service management optimizing technician routing, scheduling, and customer appointments with AI insights. | enterprise | 8.4/10 | 9.2/10 | 7.8/10 | 7.9/10 |
| 9 | Kickserv User-friendly field service app for job scheduling, customer management, and automated invoicing. | specialized | 8.1/10 | 7.9/10 | 8.6/10 | 8.4/10 |
| 10 | Connecteam Mobile-first workforce management tool with field service scheduling, GPS time tracking, and team communication features. | other | 7.8/10 | 7.5/10 | 9.2/10 | 8.5/10 |
Comprehensive field service management platform for home services with advanced scheduling, dispatching, invoicing, and customer CRM.
All-in-one field service software that streamlines scheduling, dispatching, payments, and customer communication for service pros.
Field service management tool for small businesses offering quoting, scheduling, invoicing, and GPS tracking.
Cloud-based solution for intelligent scheduling, dispatching, mobile technician apps, and asset management in field service operations.
AI-driven field service management with predictive maintenance, scheduling optimization, and real-time technician support.
Robust field service software featuring dispatching, GPS tracking, inventory management, and QuickBooks integration.
End-to-end field service platform tailored for HVAC, plumbing, and electrical contractors with mobile apps and accounting.
Cloud field service management optimizing technician routing, scheduling, and customer appointments with AI insights.
User-friendly field service app for job scheduling, customer management, and automated invoicing.
Mobile-first workforce management tool with field service scheduling, GPS time tracking, and team communication features.
ServiceTitan
enterpriseComprehensive field service management platform for home services with advanced scheduling, dispatching, invoicing, and customer CRM.
True Job Profitability tracking that calculates real-time margins including labor, parts, overhead, and travel costs
ServiceTitan is a comprehensive, cloud-based field service management platform tailored for home service contractors in HVAC, plumbing, electrical, and similar industries. It centralizes operations including scheduling, dispatching, technician mobile access, invoicing, payments, CRM, inventory, and marketing automation. The software provides deep analytics for profitability tracking and business intelligence to drive growth and efficiency.
Pros
- All-in-one platform eliminates need for multiple tools
- Advanced dispatching with GPS and real-time optimization
- Robust profitability reporting and analytics
Cons
- High cost with custom enterprise pricing
- Steep learning curve and lengthy onboarding
- Overkill for very small businesses
Best For
Mid-to-large field service companies seeking scalable, end-to-end management to optimize operations and revenue.
Pricing
Custom quote-based pricing, typically starting at $3,000-$5,000/month for mid-sized teams with per-user fees.
Housecall Pro
specializedAll-in-one field service software that streamlines scheduling, dispatching, payments, and customer communication for service pros.
Intelligent Dispatching Board with real-time technician tracking and automated job assignment
Housecall Pro is an all-in-one field service management software tailored for home service businesses like plumbing, HVAC, electrical, and cleaning services. It offers tools for online booking, automated scheduling, intelligent dispatching, invoicing, payments, and customer communication via 2-way texting and portals. The platform integrates GPS tracking, QuickBooks syncing, and marketing automation to streamline operations and boost profitability.
Pros
- Comprehensive scheduling and dispatching with drag-and-drop interface
- Robust mobile app for technicians with GPS tracking and job details
- Seamless integrations including QuickBooks, Google, and payment processors
Cons
- Pricing scales quickly with additional users
- Advanced reporting and customizations locked behind higher tiers
- Steeper learning curve for non-tech-savvy teams initially
Best For
Small to mid-sized home service businesses needing an integrated platform for scheduling, dispatching, invoicing, and customer management.
Pricing
Starts at $65/month (Basic, 1 user billed annually); Essentials $129/month (up to 7 users); Max $229/month (up to 21 users); custom enterprise plans available.
Jobber
specializedField service management tool for small businesses offering quoting, scheduling, invoicing, and GPS tracking.
Client Hub: A self-service customer portal for requesting bookings, viewing quotes, approving work, and making payments.
Jobber is a comprehensive cloud-based field service management software designed for home service businesses like landscaping, HVAC, plumbing, and cleaning companies. It centralizes operations with features for scheduling, dispatching, quoting, invoicing, and customer management, including a robust mobile app for field teams. Jobber also offers GPS tracking, automated communications, payment processing, and integrations with tools like QuickBooks to streamline workflows and improve efficiency.
Pros
- Intuitive interface with excellent mobile app for on-the-go access
- Strong automation for scheduling, invoicing, and customer reminders
- Seamless integrations with QuickBooks, Google Calendar, and payment gateways
Cons
- Pricing scales quickly for larger teams or advanced features
- Reporting capabilities are basic in entry-level plans
- Limited customization options compared to enterprise-level competitors
Best For
Small to mid-sized field service businesses needing an all-in-one platform for scheduling, billing, and client communication without a steep learning curve.
Pricing
Core ($69/mo), Connect ($169/mo), Grow ($349/mo) billed annually per user limits; 14-day free trial available.
Salesforce Field Service
enterpriseCloud-based solution for intelligent scheduling, dispatching, mobile technician apps, and asset management in field service operations.
Einstein AI for predictive scheduling, intelligent dispatching, and service recommendations
Salesforce Field Service is a robust cloud-based platform designed for managing field service operations, including appointment scheduling, dispatcher consoles, and mobile technician tools. It integrates seamlessly with Salesforce CRM to provide a unified customer view, real-time visibility, and AI-driven optimizations via Einstein. The solution supports complex workflows for industries like utilities, telecom, and manufacturing, enabling efficient dispatching and first-time fix rates.
Pros
- Seamless integration with Salesforce CRM for 360-degree customer insights
- AI-powered intelligent scheduling and route optimization
- Comprehensive mobile app with offline capabilities and AR support
Cons
- Steep learning curve and complex setup requiring Salesforce expertise
- High cost, especially for smaller organizations without existing Salesforce use
- Customization and implementation can be time-intensive and expensive
Best For
Large enterprises already invested in the Salesforce ecosystem needing scalable, CRM-integrated field service management.
Pricing
Starts at $25/user/month for basic Field Service Lightning, up to $300+/user/month for full Enterprise editions; additional fees for implementation and add-ons.
Microsoft Dynamics 365 Field Service
enterpriseAI-driven field service management with predictive maintenance, scheduling optimization, and real-time technician support.
Connected Field Service with IoT integration for real-time asset monitoring and proactive dispatching
Microsoft Dynamics 365 Field Service is a robust, end-to-end solution for managing field service operations, including intelligent scheduling, dispatching, work order management, and inventory tracking. It provides a mobile app for technicians to access real-time information, perform inspections, and update statuses on the go. Leveraging AI, IoT integration via Connected Field Service, and analytics from the Microsoft ecosystem, it enables predictive maintenance and improves first-time fix rates. Overall, it's designed for enterprises seeking scalable field service automation.
Pros
- Advanced AI-driven scheduling and dynamic resource optimization
- Seamless integration with Microsoft 365, Power BI, and IoT for predictive maintenance
- Comprehensive mobile app with AR remote assistance and offline capabilities
Cons
- High cost, especially for SMBs without Microsoft ecosystem investment
- Complex setup and customization requiring skilled administrators
- Steep learning curve for users new to Dynamics platform
Best For
Large enterprises with complex, high-volume field service operations already using Microsoft products.
Pricing
Subscription-based starting at ~$105/user/month for Field Service, plus base Dynamics 365 licenses (~$65-$220/user/month depending on plan); additional costs for IoT and custom integrations.
Service Fusion
specializedRobust field service software featuring dispatching, GPS tracking, inventory management, and QuickBooks integration.
Visual Fusion Board for drag-and-drop scheduling and real-time technician dispatching
Service Fusion is a comprehensive cloud-based field service management platform tailored for HVAC, plumbing, electrical, and similar service businesses. It streamlines operations with features like intelligent scheduling, real-time dispatching, mobile technician apps, inventory tracking, and integrated invoicing. The software also includes customer portals for self-service booking and payments, along with robust reporting for business insights.
Pros
- All-in-one platform covering scheduling, dispatching, invoicing, and CRM
- Powerful mobile app with GPS tracking and offline capabilities
- Seamless QuickBooks integration for accounting
Cons
- Steeper learning curve for new users due to extensive features
- Pricing can be costly for very small teams
- Limited third-party integrations beyond core accounting tools
Best For
Mid-sized field service companies needing advanced dispatching and end-to-end workflow automation.
Pricing
Custom quote-based pricing starting around $195/month for basic plans, scaling to $495+/month for enterprise features (billed annually).
FieldEdge
specializedEnd-to-end field service platform tailored for HVAC, plumbing, and electrical contractors with mobile apps and accounting.
Two-way QuickBooks integration that automatically syncs customers, invoices, payments, and job data without manual entry.
FieldEdge is a field service management software tailored for HVAC, plumbing, electrical, and other home service contractors, offering tools for scheduling, dispatching, invoicing, and customer management. It features a drag-and-drop dispatch board, a mobile app for technicians to access jobs, update statuses, and capture signatures, and deep integration with QuickBooks for seamless accounting. The platform also includes inventory tracking, flat-rate pricing, and reporting to optimize field operations and boost profitability.
Pros
- Seamless QuickBooks integration for automated syncing of invoices and payments
- Intuitive drag-and-drop scheduling and real-time dispatching
- Robust mobile app with offline capabilities for technicians
Cons
- Pricing can be expensive for small teams with limited users
- Reporting features lack advanced customization options
- Customer support response times can be inconsistent
Best For
Mid-sized HVAC, plumbing, and electrical contractors relying on QuickBooks who need efficient dispatching and mobile field tools.
Pricing
Quote-based pricing starting around $100-$150 per user per month, with custom plans based on features and user count.
Oracle Field Service
enterpriseCloud field service management optimizing technician routing, scheduling, and customer appointments with AI insights.
AI-driven Autonomous Scheduling that dynamically optimizes routes and assignments using machine learning from historical data
Oracle Field Service is a cloud-based platform that optimizes field service operations through AI-driven scheduling, dispatching, and mobile workforce management. It provides real-time visibility into technician activities, work orders, and customer interactions, enabling efficient routing and resource allocation. The solution integrates deeply with Oracle's CX and ERP ecosystems, leveraging predictive analytics to reduce costs and improve first-time fix rates.
Pros
- Advanced AI-powered scheduling and predictive routing
- Robust mobile app with offline capabilities and real-time collaboration
- Seamless integrations with Oracle suite and third-party systems
Cons
- High implementation complexity and costs
- Steep learning curve for non-enterprise users
- Pricing not transparent and geared toward large-scale deployments
Best For
Large enterprises with complex, high-volume field service operations needing deep analytics and ERP integrations.
Pricing
Custom quote-based enterprise pricing, typically $100+ per user/month with minimum commitments.
Kickserv
specializedUser-friendly field service app for job scheduling, customer management, and automated invoicing.
Drag-and-drop visual scheduler with automatic route optimization and real-time technician availability
Kickserv is a cloud-based field service management software tailored for small to medium-sized service businesses like HVAC, plumbing, and landscaping, offering tools for scheduling, dispatching, invoicing, and customer management. It features a mobile app for technicians to view jobs, update statuses, capture signatures, and process payments on-site. The platform supports QuickBooks integration, GPS tracking, recurring jobs, and customizable reporting to streamline operations.
Pros
- Intuitive drag-and-drop scheduling and dispatching
- Robust mobile app with GPS and real-time updates
- Seamless QuickBooks integration for invoicing and payments
- Affordable pricing with strong value for SMBs
Cons
- Limited advanced inventory management features
- Reporting lacks depth compared to enterprise tools
- Customization options are somewhat basic
- Customer support can be slow during peak times
Best For
Small to medium field service businesses seeking an easy-to-use, cost-effective solution for scheduling, dispatching, and basic invoicing without complex enterprise needs.
Pricing
Starts at $59/user/month (Pro, billed annually), $89/user/month (Plus), $119/user/month (Max); 14-day free trial, no setup fees.
Connecteam
otherMobile-first workforce management tool with field service scheduling, GPS time tracking, and team communication features.
Built-in training and onboarding modules with courses and certifications for rapid field worker upskilling
Connecteam is a mobile-first workforce management platform designed for deskless and field service teams, offering tools for employee scheduling, GPS-enabled time tracking, task assignments, checklists, and real-time communication. It streamlines field operations by allowing managers to dispatch jobs via mobile apps, track technician locations, and collect digital forms and signatures from the field. While versatile for non-desk industries, it focuses on operational efficiency rather than deep CRM or invoicing integration.
Pros
- Intuitive mobile app accessible for non-tech-savvy field workers
- Strong GPS time tracking and geofencing for accurate attendance
- Affordable all-in-one tool combining communication, scheduling, and tasks
Cons
- Lacks advanced dispatching, routing optimization, or inventory management
- No native invoicing, payments, or deep customer CRM features
- Reporting and analytics are functional but not highly customizable
Best For
Small to mid-sized field service businesses needing simple, mobile-focused workforce coordination without complex enterprise dispatching.
Pricing
Free for up to 10 users; paid plans start at $29/user/month (billed annually) for Basic, up to $99/user/month for Expert.
Conclusion
The top tools in field service support software each offer unique strengths, but ServiceTitan stands out as the clear leader, boasting a comprehensive platform that covers all key needs. For those prioritizing streamlined operations, Housecall Pro delivers an all-in-one solution, while Jobber excels as a user-friendly option for small businesses. Together, they represent the best of what the industry has to offer.
Don’t miss out on transforming your field service operations—start with ServiceTitan today and unlock efficiency, better customer connections, and smoother workflows that set your business apart.
Tools Reviewed
All tools were independently evaluated for this comparison