Quick Overview
- 1#1: ServiceTitan - Delivers comprehensive field service management with advanced reporting, customizable dashboards, and real-time analytics for optimizing operations.
- 2#2: Housecall Pro - Offers an all-in-one platform for home service pros featuring robust reporting on jobs, revenue, and performance metrics.
- 3#3: Jobber - Streamlines field service scheduling and invoicing with powerful reporting tools for profitability insights and client trends.
- 4#4: Salesforce Field Service - Provides enterprise-grade field service management with AI-driven reporting and analytics integrated into CRM.
- 5#5: ServiceMax - Asset-centric field service software with advanced reporting for service performance, asset health, and predictive maintenance.
- 6#6: Microsoft Dynamics 365 Field Service - Integrates IoT and AI for field service operations with detailed reporting on technician efficiency and resource utilization.
- 7#7: Oracle Field Service - Cloud-based solution offering mobility, scheduling, and customizable reporting for large-scale field operations.
- 8#8: Service Fusion - All-in-one FSM platform with real-time reporting, KPI dashboards, and financial analytics for service businesses.
- 9#9: FieldEdge - Specialized software for HVAC and plumbing services featuring mobile reporting and dispatch analytics.
- 10#10: Workiz - Mobile-first field service app with GPS tracking and reporting for jobs, payments, and customer data.
Tools were ranked based on comprehensive feature sets, user-friendly design, and value delivery, ensuring relevance across small businesses to enterprise needs, with a focus on real-world performance and adaptability.
Comparison Table
Explore a detailed comparison of top field service reporting software, including ServiceTitan, Housecall Pro, Jobber, Salesforce Field Service, ServiceMax, and additional solutions. This table outlines key features and functionalities to help readers identify tools that match their operational needs, from reporting capabilities to usability and scalability.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | ServiceTitan Delivers comprehensive field service management with advanced reporting, customizable dashboards, and real-time analytics for optimizing operations. | enterprise | 9.5/10 | 9.8/10 | 8.4/10 | 8.9/10 |
| 2 | Housecall Pro Offers an all-in-one platform for home service pros featuring robust reporting on jobs, revenue, and performance metrics. | specialized | 9.3/10 | 9.5/10 | 9.1/10 | 8.7/10 |
| 3 | Jobber Streamlines field service scheduling and invoicing with powerful reporting tools for profitability insights and client trends. | specialized | 8.7/10 | 8.4/10 | 9.2/10 | 8.1/10 |
| 4 | Salesforce Field Service Provides enterprise-grade field service management with AI-driven reporting and analytics integrated into CRM. | enterprise | 8.4/10 | 9.2/10 | 6.8/10 | 7.9/10 |
| 5 | ServiceMax Asset-centric field service software with advanced reporting for service performance, asset health, and predictive maintenance. | enterprise | 8.4/10 | 9.2/10 | 7.5/10 | 7.8/10 |
| 6 | Microsoft Dynamics 365 Field Service Integrates IoT and AI for field service operations with detailed reporting on technician efficiency and resource utilization. | enterprise | 8.7/10 | 9.2/10 | 7.5/10 | 8.0/10 |
| 7 | Oracle Field Service Cloud-based solution offering mobility, scheduling, and customizable reporting for large-scale field operations. | enterprise | 8.2/10 | 8.8/10 | 7.1/10 | 7.5/10 |
| 8 | Service Fusion All-in-one FSM platform with real-time reporting, KPI dashboards, and financial analytics for service businesses. | specialized | 8.2/10 | 8.5/10 | 7.9/10 | 7.7/10 |
| 9 | FieldEdge Specialized software for HVAC and plumbing services featuring mobile reporting and dispatch analytics. | specialized | 8.2/10 | 8.5/10 | 7.8/10 | 8.0/10 |
| 10 | Workiz Mobile-first field service app with GPS tracking and reporting for jobs, payments, and customer data. | specialized | 7.9/10 | 8.2/10 | 7.6/10 | 7.7/10 |
Delivers comprehensive field service management with advanced reporting, customizable dashboards, and real-time analytics for optimizing operations.
Offers an all-in-one platform for home service pros featuring robust reporting on jobs, revenue, and performance metrics.
Streamlines field service scheduling and invoicing with powerful reporting tools for profitability insights and client trends.
Provides enterprise-grade field service management with AI-driven reporting and analytics integrated into CRM.
Asset-centric field service software with advanced reporting for service performance, asset health, and predictive maintenance.
Integrates IoT and AI for field service operations with detailed reporting on technician efficiency and resource utilization.
Cloud-based solution offering mobility, scheduling, and customizable reporting for large-scale field operations.
All-in-one FSM platform with real-time reporting, KPI dashboards, and financial analytics for service businesses.
Specialized software for HVAC and plumbing services featuring mobile reporting and dispatch analytics.
Mobile-first field service app with GPS tracking and reporting for jobs, payments, and customer data.
ServiceTitan
enterpriseDelivers comprehensive field service management with advanced reporting, customizable dashboards, and real-time analytics for optimizing operations.
AI-driven analytics engine that automatically surfaces actionable insights from operational data
ServiceTitan is a comprehensive field service management platform with advanced reporting capabilities tailored for HVAC, plumbing, electrical, and similar trades. It offers real-time dashboards, customizable reports, and in-depth analytics covering revenue, technician performance, job profitability, and customer trends. The software integrates seamlessly with accounting tools like QuickBooks, enabling data-driven decisions to optimize operations and boost profitability.
Pros
- Extensive library of pre-built reports and fully customizable analytics
- Real-time KPI tracking with mobile access for field teams
- AI-powered insights and forecasting for revenue and performance
Cons
- Steep learning curve for advanced reporting features
- High cost may not suit small businesses
- Occasional performance lags with large datasets
Best For
Mid-to-large field service companies seeking enterprise-grade reporting to drive operational efficiency and growth.
Pricing
Custom pricing starting at around $200-400 per technician/month, plus implementation fees and add-ons; requires quote.
Housecall Pro
specializedOffers an all-in-one platform for home service pros featuring robust reporting on jobs, revenue, and performance metrics.
Real-time Profit Center reports that break down profitability by job, technician, and service type with GPS-verified data
Housecall Pro is a comprehensive field service management platform tailored for home service businesses like plumbing, HVAC, and electrical services. It excels in reporting by providing real-time dashboards, customizable reports on job performance, technician efficiency, revenue, and profitability. The software integrates scheduling, dispatching, and invoicing with advanced analytics to help businesses make data-driven decisions and optimize operations.
Pros
- Robust reporting suite with real-time dashboards and customizable metrics for jobs, technicians, and finances
- GPS tracking and mobile app integration for accurate field data capture and reporting
- Seamless QuickBooks integration for streamlined financial reporting
Cons
- Pricing can be steep for small solo operators or very small teams
- Advanced reporting features have a learning curve for non-tech-savvy users
- Limited customization in some pre-built report templates
Best For
Mid-sized home service businesses needing integrated field service management with powerful, actionable reporting.
Pricing
Starts at $65/month for solo users (Basic plan), with Essentials at $129/user/month and Max at $229+/user/month, billed annually.
Jobber
specializedStreamlines field service scheduling and invoicing with powerful reporting tools for profitability insights and client trends.
Job profitability reports that automatically calculate margins by pulling data from quotes, time tracking, and expenses in real-time
Jobber is a field service management platform designed for small to medium-sized home service businesses, offering integrated reporting tools to track key metrics like revenue, job profitability, client activity, and team performance. Its reporting features include customizable dashboards, financial summaries, and operational insights accessible via web and mobile apps. Users can generate, schedule, and export reports in PDF or Excel formats to inform business decisions.
Pros
- Intuitive dashboards with real-time data visualization
- Mobile app for on-the-go report access and sharing
- Seamless integration with invoicing and scheduling for accurate reporting
Cons
- Limited advanced analytics and custom KPI options compared to dedicated BI tools
- Some detailed reports locked behind higher pricing tiers
- Export functionality lacks automation for complex recurring reports
Best For
Small to medium field service businesses needing straightforward, operationally integrated reporting without a steep learning curve.
Pricing
Lite ($69/mo for 1 user), Core ($169/mo up to 7 users), Grow ($349/mo up to 30 users), with annual discounts and custom Plus plans available.
Salesforce Field Service
enterpriseProvides enterprise-grade field service management with AI-driven reporting and analytics integrated into CRM.
Einstein Analytics integration for AI-powered predictive reporting on field service performance and optimization
Salesforce Field Service is a robust platform within the Salesforce ecosystem designed to manage field operations, including scheduling, dispatching, and technician management. As a reporting solution, it delivers advanced analytics, customizable dashboards, and real-time KPIs on service performance, asset utilization, and customer satisfaction. Leveraging Einstein AI, it provides predictive insights and automated reporting to drive operational efficiency.
Pros
- Powerful, customizable reporting dashboards with real-time analytics
- Seamless integration with Salesforce CRM for unified data views
- AI-driven insights via Einstein for predictive field service metrics
Cons
- Steep learning curve due to platform complexity
- High pricing, especially for smaller organizations
- Requires significant customization and admin expertise
Best For
Large enterprises already invested in the Salesforce ecosystem seeking enterprise-grade field service reporting and analytics.
Pricing
Subscription-based starting at $25/user/month for basic Field Service, up to $300+/user/month for advanced editions with reporting; custom enterprise pricing.
ServiceMax
enterpriseAsset-centric field service software with advanced reporting for service performance, asset health, and predictive maintenance.
Einstein AI-driven predictive analytics for proactive field service reporting and optimization
ServiceMax is a comprehensive field service management platform built on Salesforce, specializing in advanced reporting and analytics for field operations. It provides real-time dashboards, customizable reports, and performance metrics to track technician utilization, asset management, service profitability, and customer satisfaction. Ideal for enterprises, it leverages AI-driven insights via Einstein Analytics to predict and optimize field service outcomes.
Pros
- Powerful real-time dashboards and customizable reporting
- Seamless Salesforce integration for unified CRM insights
- AI-powered predictive analytics for service optimization
Cons
- Steep learning curve due to Salesforce complexity
- High implementation and customization costs
- Overkill for small businesses with basic reporting needs
Best For
Large enterprises with complex field service operations requiring deep, integrated reporting and analytics.
Pricing
Custom enterprise pricing upon request; typically starts at $150-$250/user/month with implementation fees.
Microsoft Dynamics 365 Field Service
enterpriseIntegrates IoT and AI for field service operations with detailed reporting on technician efficiency and resource utilization.
AI-driven Intelligent Insights for proactive reporting on asset health, travel optimization, and service performance predictions
Microsoft Dynamics 365 Field Service is an enterprise-grade solution that manages end-to-end field service operations, including work order management, scheduling, dispatching, and inventory, with powerful built-in reporting tools. It leverages embedded Power BI analytics for real-time dashboards, customizable KPIs, and AI-driven insights to track performance metrics like first-time fix rates, technician utilization, and SLA compliance. The platform integrates seamlessly with the Microsoft ecosystem, enabling predictive maintenance reporting and operational optimization for field service teams.
Pros
- Deep integration with Power BI and Microsoft 365 for advanced, customizable reporting
- AI-powered insights and real-time analytics for predictive field service metrics
- Scalable for enterprise-level data handling and mobile access to reports
Cons
- Steep learning curve requiring significant training and setup
- High subscription costs plus implementation fees
- Overly complex for small teams without IT support
Best For
Large enterprises with complex field operations needing integrated CRM, scheduling, and advanced reporting within the Microsoft ecosystem.
Pricing
Starts at ~$95/user/month (billed annually) for Field Service license, plus base Dynamics 365 costs (~$65-$210/user/month depending on plan) and implementation fees.
Oracle Field Service
enterpriseCloud-based solution offering mobility, scheduling, and customizable reporting for large-scale field operations.
AI-powered predictive analytics that forecasts service demand and technician performance through intuitive, customizable dashboards
Oracle Field Service is a cloud-based platform within Oracle CX that manages end-to-end field service operations, including intelligent scheduling, real-time dispatching, and mobile workforce enablement. It excels in providing advanced reporting and analytics capabilities, offering customizable dashboards, KPI tracking, and predictive insights into service performance and technician efficiency. Designed for enterprises, it integrates seamlessly with Oracle's broader ecosystem for comprehensive visibility across customer interactions and service metrics.
Pros
- Powerful analytics and reporting with AI-driven insights for operational optimization
- Seamless integration with Oracle CX suite and third-party systems
- Scalable for large-scale deployments with real-time visibility
Cons
- Complex setup and steep learning curve for non-enterprise users
- High implementation costs and custom pricing
- Overkill for small businesses due to feature depth
Best For
Large enterprises with complex field service operations needing advanced reporting, AI analytics, and deep CRM integrations.
Pricing
Custom enterprise pricing, typically subscription-based starting at $100-$200 per user/month with additional fees for implementation and add-ons.
Service Fusion
specializedAll-in-one FSM platform with real-time reporting, KPI dashboards, and financial analytics for service businesses.
Real-time profitability reporting that combines job costing, scheduling, and invoicing data for instant business health insights
Service Fusion is an all-in-one field service management software that excels in providing detailed reporting for service businesses like HVAC, plumbing, and electrical contractors. It offers customizable dashboards, real-time analytics, and over 50 pre-built reports covering technician performance, revenue tracking, job profitability, and operational KPIs. The platform integrates reporting seamlessly with scheduling, dispatching, and invoicing for comprehensive field service insights.
Pros
- Robust library of customizable reports and real-time dashboards
- Seamless integration of field data into analytics for accurate insights
- Mobile app enables on-the-go report access for technicians and managers
Cons
- Steep learning curve for advanced report customization
- Higher pricing may not suit very small businesses
- Limited advanced AI-driven predictive analytics compared to top competitors
Best For
Mid-sized field service businesses (10-100 technicians) needing detailed operational and financial reporting tied to daily workflows.
Pricing
Custom quote-based pricing; starts around $195/user/month for core plans, scaling with users and features.
FieldEdge
specializedSpecialized software for HVAC and plumbing services featuring mobile reporting and dispatch analytics.
Real-time KPI dashboards that provide instant insights into technician productivity, revenue per job, and service trends
FieldEdge is a robust field service management platform tailored for HVAC, plumbing, and electrical contractors, offering comprehensive tools for dispatching, scheduling, invoicing, and advanced reporting. Its reporting suite provides real-time dashboards, customizable KPIs, technician performance metrics, job profitability analysis, and financial summaries to optimize field operations. The software integrates with QuickBooks and other tools, enabling data-driven decisions for service businesses.
Pros
- Extensive customizable reporting library including real-time KPIs and profitability tracking
- Seamless mobile app for field techs to update data instantly for accurate reports
- Strong integrations with QuickBooks and other accounting software for financial reporting
Cons
- Steeper learning curve for advanced reporting features
- Pricing can be high for smaller teams without scalable options
- Limited out-of-the-box templates requiring customization for complex reports
Best For
Mid-sized HVAC, plumbing, or electrical contractors seeking detailed operational and financial reporting to improve efficiency.
Pricing
Custom pricing starting at around $125 per technician/month, with implementation fees and annual contracts typical.
Workiz
specializedMobile-first field service app with GPS tracking and reporting for jobs, payments, and customer data.
Real-time profitability insights that track job costs, revenue, and technician efficiency in one dashboard
Workiz is a comprehensive cloud-based field service management platform designed for trades like HVAC, plumbing, and locksmiths, offering scheduling, dispatching, invoicing, and robust reporting tools. Its reporting features include real-time dashboards, customizable reports on revenue, technician performance, and job profitability, helping businesses gain actionable insights. While not a standalone reporting tool, it excels in integrating reports seamlessly with daily operations for small to mid-sized service companies.
Pros
- Extensive reporting suite with real-time dashboards and custom exports
- Strong mobile app for field techs to update data instantly
- Seamless integrations with QuickBooks and other accounting tools
Cons
- Reporting customization lacks depth compared to specialized analytics tools
- Steep learning curve for advanced features
- Higher pricing can be a barrier for very small teams
Best For
Small to medium field service businesses seeking an all-in-one platform with solid integrated reporting for operational insights.
Pricing
Starts at $65/user/month (Rise plan), with Pro at $85/user/month and Peak at $115/user/month; annual billing offers discounts.
Conclusion
Field service reporting software options vary significantly, with ServiceTitan leading for its comprehensive operations optimization, Housecall Pro excelling in job and revenue tracking, and Jobber standing out for profitability insights. ServiceTitan emerges as the top choice, offering advanced capabilities, while Housecall Pro and Jobber remain strong alternatives for specific business needs.
Explore the power of the top-ranked tool, ServiceTitan, and discover how its customizable dashboards, real-time analytics, and end-to-end management can elevate your field service operations.
Tools Reviewed
All tools were independently evaluated for this comparison