Top 10 Best Facilities Help Desk Software of 2026

UpKeep is a cloud-based CMMS platform designed for facilities maintenance, streamlining work order management, asset tracking, and preventive maintenance scheduling. It serves as an efficient facilities help desk solution by enabling quick submission and assignment of service requests, real-time technician updates via mobile app, and comprehensive reporting for operational insights. Ideal for facilities teams, it integrates inventory management and vendor coordination to minimize downtime and optimize resource allocation.

MaintainX is a mobile-first CMMS (Computerized Maintenance Management System) that streamlines facilities maintenance by enabling work order creation, assignment, and tracking directly from smartphones. It supports preventive maintenance scheduling, asset management, inspections, and real-time team communication, making it ideal for handling help desk requests in facilities environments. The platform replaces paper-based processes with digital checklists, photos, and instant notifications to boost efficiency and accountability.

Limble CMMS is a cloud-based computerized maintenance management system designed to handle work orders, asset management, preventive maintenance, and inventory tracking for facilities operations. As a Facilities Help Desk Software solution, it features a customer portal and kiosk mode for easy submission and tracking of maintenance requests, with automated dispatching to technicians. The mobile-first app enables real-time updates, photos, and communication, making it efficient for handling help desk-style tickets in maintenance contexts.

Hippo CMMS is a cloud-based computerized maintenance management system (CMMS) tailored for facilities management, enabling efficient handling of work orders, preventive maintenance scheduling, and asset tracking. It includes a dedicated service request portal where users like tenants or employees can submit, track, and manage maintenance tickets seamlessly, functioning effectively as a facilities help desk solution. The platform supports mobile access for technicians, inventory control, and customizable reporting to optimize facility operations.

Fiix is a cloud-based CMMS platform tailored for facilities maintenance teams, enabling efficient management of work orders, assets, and preventive maintenance schedules. It transforms help desk requests into actionable tasks, tracks technician assignments, and provides real-time visibility into facility operations. With mobile accessibility and robust reporting, it's suited for handling routine repairs, inspections, and downtime minimization in buildings and equipment-heavy environments.

eMaint is a robust cloud-based CMMS platform tailored for facilities maintenance, functioning as a help desk solution by managing service requests, work orders, preventive maintenance, and asset tracking. It enables teams to log, assign, and resolve facilities issues efficiently through customizable workflows and mobile access. With strong reporting tools and inventory management, it supports mid-sized organizations in optimizing operational uptime and compliance.

ServiceNow is a powerful cloud-based platform primarily known for IT service management but extensible to facilities help desk through its Workplace Service Management module. It enables users to submit, track, and resolve facility requests like maintenance, room bookings, and vendor management via a self-service portal and mobile app. The system automates workflows, provides real-time analytics, and integrates with IoT sensors and other enterprise tools for proactive facilities operations.

IBM Maximo is an enterprise-grade asset management platform designed for comprehensive facilities maintenance, including work order management, service requests, and predictive analytics. It enables facilities teams to track assets, schedule repairs, manage inventory, and integrate with IoT devices for real-time monitoring. While powerful for large-scale operations, it serves as a robust help desk solution by automating ticketing, dispatching, and reporting workflows.

Facilio is an AI-powered facilities management platform that integrates IoT sensors, building data, and service management to optimize operations across predictive maintenance, energy efficiency, and space utilization. Its help desk module centralizes service requests, work orders, and maintenance tickets, enabling teams to respond proactively with real-time insights. Designed for enterprise-scale facilities, it leverages machine learning via the HyperSense AI engine to detect anomalies and automate workflows.

Asset Panda is a cloud-based asset management platform that excels in tracking physical assets, inventory, and maintenance schedules, with customizable workflows adaptable for facilities help desk functions like work orders and repair requests. Facilities teams can build no-code apps for ticketing, check-ins, and preventive maintenance using barcode/RFID scanning via its mobile app. While not a dedicated help desk solution, its flexibility supports basic facilities management needs in asset-heavy environments.