Quick Overview
- 1#1: HR Acuity - Purpose-built platform for managing employee relations cases, investigations, policy violations, and compliance with automated workflows and reporting.
- 2#2: Case IQ - AI-powered HR investigations software that automates case intake, evidence collection, and resolution for employee relations issues.
- 3#3: i-Sight - Digital case management solution for conducting thorough HR investigations, tracking cases, and ensuring regulatory compliance.
- 4#4: Resolver - Enterprise-grade risk and investigations platform with customizable case management for employee relations and incident tracking.
- 5#5: NAVEX Global - Ethics and compliance management system featuring hotline reporting, case tracking, and analytics for employee relations concerns.
- 6#6: ServiceNow - HR Service Delivery module provides configurable case management workflows for handling employee relations inquiries and investigations.
- 7#7: Workday - HCM suite with embedded case management tools for tracking employee relations issues, tasks, and compliance within a unified platform.
- 8#8: UKG Pro - Comprehensive HR management software including case tracking and workflow automation for employee relations and performance issues.
- 9#9: SAP SuccessFactors - Employee Central Service Center enables case management for HR service requests, investigations, and employee relations resolutions.
- 10#10: BambooHR - SMB-friendly HR platform with basic case notes, issue tracking, and reporting for managing employee relations documentation.
Tools were ranked based on functionality (e.g., automation, compliance), usability (ease of setup and navigation), quality (scalability, security), and value, ensuring a comprehensive overview of options that cater to diverse organizational needs.
Comparison Table
This comparison table explores leading Employee Relations Case Management Software tools, including HR Acuity, Case IQ, i-Sight, Resolver, NAVEX Global, and more, to assist organizations in making informed selections. Readers will discover how each platform streamlines case tracking, enhances team collaboration, and supports compliance, along with key features and usability differences.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | HR Acuity Purpose-built platform for managing employee relations cases, investigations, policy violations, and compliance with automated workflows and reporting. | specialized | 9.7/10 | 9.8/10 | 9.5/10 | 9.4/10 |
| 2 | Case IQ AI-powered HR investigations software that automates case intake, evidence collection, and resolution for employee relations issues. | specialized | 9.2/10 | 9.5/10 | 9.0/10 | 8.7/10 |
| 3 | i-Sight Digital case management solution for conducting thorough HR investigations, tracking cases, and ensuring regulatory compliance. | specialized | 8.7/10 | 9.2/10 | 8.4/10 | 8.1/10 |
| 4 | Resolver Enterprise-grade risk and investigations platform with customizable case management for employee relations and incident tracking. | enterprise | 8.6/10 | 9.2/10 | 7.8/10 | 8.3/10 |
| 5 | NAVEX Global Ethics and compliance management system featuring hotline reporting, case tracking, and analytics for employee relations concerns. | enterprise | 8.2/10 | 8.7/10 | 7.4/10 | 7.9/10 |
| 6 | ServiceNow HR Service Delivery module provides configurable case management workflows for handling employee relations inquiries and investigations. | enterprise | 8.6/10 | 9.3/10 | 7.4/10 | 8.0/10 |
| 7 | Workday HCM suite with embedded case management tools for tracking employee relations issues, tasks, and compliance within a unified platform. | enterprise | 8.1/10 | 8.6/10 | 7.3/10 | 7.7/10 |
| 8 | UKG Pro Comprehensive HR management software including case tracking and workflow automation for employee relations and performance issues. | enterprise | 8.4/10 | 9.1/10 | 7.6/10 | 8.0/10 |
| 9 | SAP SuccessFactors Employee Central Service Center enables case management for HR service requests, investigations, and employee relations resolutions. | enterprise | 7.8/10 | 8.5/10 | 6.5/10 | 7.2/10 |
| 10 | BambooHR SMB-friendly HR platform with basic case notes, issue tracking, and reporting for managing employee relations documentation. | enterprise | 6.8/10 | 6.0/10 | 8.5/10 | 7.2/10 |
Purpose-built platform for managing employee relations cases, investigations, policy violations, and compliance with automated workflows and reporting.
AI-powered HR investigations software that automates case intake, evidence collection, and resolution for employee relations issues.
Digital case management solution for conducting thorough HR investigations, tracking cases, and ensuring regulatory compliance.
Enterprise-grade risk and investigations platform with customizable case management for employee relations and incident tracking.
Ethics and compliance management system featuring hotline reporting, case tracking, and analytics for employee relations concerns.
HR Service Delivery module provides configurable case management workflows for handling employee relations inquiries and investigations.
HCM suite with embedded case management tools for tracking employee relations issues, tasks, and compliance within a unified platform.
Comprehensive HR management software including case tracking and workflow automation for employee relations and performance issues.
Employee Central Service Center enables case management for HR service requests, investigations, and employee relations resolutions.
SMB-friendly HR platform with basic case notes, issue tracking, and reporting for managing employee relations documentation.
HR Acuity
specializedPurpose-built platform for managing employee relations cases, investigations, policy violations, and compliance with automated workflows and reporting.
Dynamic Risk Dial that provides real-time case risk scoring and prioritization
HR Acuity is a leading employee relations case management platform designed to centralize and streamline HR investigations, complaints, accommodations, and compliance tracking. It offers automated workflows, customizable intake forms, real-time risk assessments, and advanced reporting to help HR teams manage sensitive cases efficiently and defensibly. The software ensures data security, audit trails, and integration with HRIS systems, reducing resolution times and mitigating legal risks.
Pros
- Comprehensive workflow automation tailored for ER cases
- Powerful analytics and customizable dashboards for insights
- Robust compliance tools with audit trails and e-signatures
Cons
- Higher pricing suitable for mid-to-large enterprises
- Initial setup requires configuration expertise
- Fewer native integrations than full HCM suites
Best For
Mid-to-large HR teams managing high-volume employee relations cases with a need for compliance and risk management.
Pricing
Custom enterprise pricing starting at ~$15,000/year based on users and cases; contact for quote.
Case IQ
specializedAI-powered HR investigations software that automates case intake, evidence collection, and resolution for employee relations issues.
Genius AI Case Advisor for real-time risk scoring, automated summaries, and guided workflows during investigations
Case IQ is an AI-powered employee relations case management platform that streamlines workplace investigations from intake to resolution. It offers automated workflows, secure evidence storage, interview note transcription, and AI-driven risk scoring to help HR teams ensure compliance and efficiency. The software integrates with HRIS systems and provides customizable reporting for better decision-making.
Pros
- Advanced AI for case summarization, risk assessment, and predictive insights
- Highly customizable workflows and mobile-friendly interface
- Robust security, audit trails, and compliance tools for regulated industries
Cons
- Enterprise-level pricing may be steep for small organizations
- Steeper learning curve for non-technical HR users
- Limited out-of-the-box integrations with some niche HR tools
Best For
Mid-sized to large enterprises with high volumes of employee relations cases requiring AI-enhanced investigation efficiency.
Pricing
Custom enterprise pricing; typically starts at $5,000-$10,000/month based on users and features—contact sales for demo and quote.
i-Sight
specializedDigital case management solution for conducting thorough HR investigations, tracking cases, and ensuring regulatory compliance.
Fully configurable no-code workflows that adapt dynamically to any investigation process, from simple complaints to complex compliance cases.
i-Sight is a robust case management software tailored for employee relations investigations, enabling HR teams to handle complaints, workplace incidents, and compliance issues efficiently. It provides customizable workflows, secure evidence storage, automated notifications, and advanced reporting to track cases from intake to resolution. The platform supports collaboration among investigators, ensures audit trails for legal compliance, and integrates with HRIS systems for seamless data flow.
Pros
- Highly customizable workflows without coding for various case types
- Strong security features including encrypted evidence vaults and role-based access
- Comprehensive analytics and dashboards for real-time insights and reporting
Cons
- Pricing can be steep for smaller organizations
- Initial setup requires configuration time for complex workflows
- Limited out-of-the-box integrations compared to broader HR suites
Best For
Mid-to-large enterprises with high-volume employee relations investigations needing configurable, compliant case management.
Pricing
Quote-based enterprise pricing, typically starting at $10,000+ annually depending on users, cases, and customizations.
Resolver
enterpriseEnterprise-grade risk and investigations platform with customizable case management for employee relations and incident tracking.
Integrated investigation management with AI-driven risk scoring that links ER cases to enterprise-wide risks
Resolver is a robust governance, risk, and compliance (GRC) platform with specialized case management capabilities tailored for employee relations, including incident reporting, investigations, and resolution workflows. It enables HR teams to intake cases securely, automate assignments, track progress in real-time, and generate compliance-ready reports. The software integrates with enterprise systems to streamline handling of sensitive issues like harassment claims, policy violations, and disputes.
Pros
- Highly customizable workflows for complex investigations
- Advanced analytics and reporting for compliance and trends
- Strong security features with audit trails and role-based access
Cons
- Steep learning curve for non-technical users
- Enterprise pricing can be prohibitive for smaller teams
- Initial setup requires significant configuration time
Best For
Large enterprises and HR departments managing high-volume, high-risk employee relations cases with a need for deep integration and compliance.
Pricing
Custom enterprise pricing; typically starts at $10,000+ annually based on users and modules.
NAVEX Global
enterpriseEthics and compliance management system featuring hotline reporting, case tracking, and analytics for employee relations concerns.
Seamless EthicsPoint hotline integration with AI-assisted case triage and automated workflows
NAVEX Global provides an integrated ethics, compliance, and risk management platform with strong employee relations case management capabilities, enabling centralized tracking of incidents, investigations, and resolutions. It supports automated workflows for case intake from hotlines, policy violations, and HR complaints, ensuring compliance and audit readiness. The solution offers customizable dashboards, reporting analytics, and collaboration tools to streamline employee relations processes across global organizations.
Pros
- Robust integration with hotline reporting and policy management for end-to-end case handling
- Advanced analytics and customizable reporting for compliance insights
- Scalable for global enterprises with multi-language and multi-region support
Cons
- Steep learning curve due to extensive enterprise features
- High cost may not suit small to mid-sized organizations
- Customization requires significant setup time and expertise
Best For
Large enterprises in regulated industries seeking comprehensive compliance-integrated case management for employee relations.
Pricing
Custom enterprise pricing, typically starting at $50,000+ annually based on users, modules, and organization size.
ServiceNow
enterpriseHR Service Delivery module provides configurable case management workflows for handling employee relations inquiries and investigations.
Predictive Intelligence AI for automated case categorization and routing
ServiceNow's Employee Relations Case Management, part of its HR Service Delivery suite, enables HR teams to manage cases like harassment complaints, investigations, and grievances through automated workflows, secure collaboration, and compliance tracking. Built on the Now Platform, it supports case intake via portals, self-service, or mobile, with tools for document management, escalations, and audit trails. It integrates deeply with other ServiceNow modules and third-party systems for a holistic employee experience.
Pros
- Robust workflow automation and customization
- Advanced AI-driven insights and predictive intelligence for case routing
- Seamless integrations with HR, IT, and enterprise systems
Cons
- Steep learning curve and complex setup
- High licensing and implementation costs
- Overkill for small to mid-sized organizations
Best For
Large enterprises needing scalable, integrated case management within a broader IT and HR service platform.
Pricing
Enterprise subscription pricing, typically $100-$200+ per user/month with custom quotes and significant implementation fees.
Workday
enterpriseHCM suite with embedded case management tools for tracking employee relations issues, tasks, and compliance within a unified platform.
Unified data platform enabling real-time employee context and AI-driven risk predictions in case handling
Workday is a comprehensive cloud-based HCM platform that includes employee relations case management features for tracking investigations, grievances, and compliance issues. It enables HR teams to manage cases through customizable workflows, automated notifications, and integrated audit trails directly within the unified employee data ecosystem. The solution supports risk assessment, resolution tracking, and reporting, making it suitable for enterprise-scale HR operations.
Pros
- Deep integration with core HR, payroll, and talent modules for contextual case insights
- Advanced analytics and configurable workflows for complex investigations
- Strong compliance tools with audit trails and regulatory reporting
Cons
- High cost and lengthy implementation suited only for large enterprises
- Steep learning curve due to complex interface and customization needs
- Not a standalone tool; requires full Workday suite commitment
Best For
Large enterprises with existing Workday HCM deployments needing integrated case management.
Pricing
Custom enterprise subscription pricing, typically $150-$250 per employee per year plus implementation fees.
UKG Pro
enterpriseComprehensive HR management software including case tracking and workflow automation for employee relations and performance issues.
AI-driven predictive risk analytics that flags potential employee relations issues before escalation
UKG Pro is an enterprise-grade human capital management (HCM) platform that offers dedicated Employee Relations Case Management tools to streamline investigations, track cases, and ensure compliance. It provides automated workflows for case intake, assignment, documentation, and resolution, with built-in templates for common issues like harassment or performance disputes. The solution integrates deeply with UKG's broader HCM suite, including payroll and timekeeping, for a unified view of employee data and risk analytics.
Pros
- Deep integration with full HCM ecosystem for holistic employee insights
- Robust analytics and reporting for compliance and risk management
- Customizable workflows and audit trails for efficient case handling
Cons
- Steep learning curve due to extensive enterprise features
- High implementation costs and complexity for smaller organizations
- Customization requires significant setup time
Best For
Large enterprises with complex, high-volume employee relations needs requiring seamless integration with payroll and HCM functions.
Pricing
Quote-based pricing, typically $15-30 per employee per month for full HCM suite including ER case management; enterprise contracts often include implementation fees.
SAP SuccessFactors
enterpriseEmployee Central Service Center enables case management for HR service requests, investigations, and employee relations resolutions.
Deep integration with SAP's HCM ecosystem for unified case data across recruiting, performance, and payroll
SAP SuccessFactors is a comprehensive cloud-based HCM platform that includes Employee Central for employee relations case management, enabling HR teams to track, investigate, and resolve grievances, complaints, and compliance issues through configurable workflows. It provides tools for case documentation, audit trails, collaboration, and reporting to ensure regulatory compliance and risk mitigation. Integrated with the broader SuccessFactors suite, it supports analytics and automation for streamlined ER processes in large enterprises.
Pros
- Seamless integration with full HCM suite for holistic HR data access
- Robust configurable workflows and AI-powered analytics for case handling
- Strong compliance features with audit trails and reporting
Cons
- Steep learning curve and complex implementation
- High cost unsuitable for small organizations
- Less specialized for standalone ER case management compared to niche tools
Best For
Large enterprises needing integrated HCM with advanced employee relations case management.
Pricing
Custom enterprise pricing via quote; typically $10-25 per employee/month for relevant modules, plus implementation fees.
BambooHR
enterpriseSMB-friendly HR platform with basic case notes, issue tracking, and reporting for managing employee relations documentation.
Permission-controlled notes and audit trails for documenting employee interactions securely within the employee record.
BambooHR is a cloud-based HRIS platform designed primarily for small to medium-sized businesses, offering tools for employee data management, performance tracking, and basic documentation of employee interactions via notes and custom fields. For employee relations case management, it provides foundational features like audit trails on notes, customizable reports, and permission-based access to track issues informally. However, it lacks specialized workflows for case intake, investigations, or resolutions, making it more of a general HR tool than a dedicated ER solution.
Pros
- User-friendly interface with mobile app support
- Integrated HR suite reduces need for multiple tools
- Customizable reports and notes for basic tracking
Cons
- No dedicated case management workflows or automation
- Limited tools for complex investigations or compliance tracking
- Not scalable for high-volume ER cases in larger organizations
Best For
Small to mid-sized businesses seeking an affordable all-in-one HR platform with simple employee issue documentation.
Pricing
Custom quote-based pricing, typically $6-$12 per employee per month (minimums apply).
Conclusion
This review highlights a range of top-tier tools, each with distinct strengths. HR Acuity leads as the top choice, offering a purpose-built platform for managing cases, investigations, and compliance with automated workflows. Case IQ and i-Sight follow closely—Case IQ for AI-driven efficiency, i-Sight for thorough investigations and regulatory adherence—providing strong alternatives for varied needs.
Don’t let employee relations challenges hold you back; start with HR Acuity to experience its seamless case management and compliance support.
Tools Reviewed
All tools were independently evaluated for this comparison