Quick Overview
- 1#1: Emergency Reporting - Cloud-based NFIRS-compliant incident reporting software designed specifically for fire and EMS agencies to streamline data collection and submissions.
- 2#2: ImageTrend - Comprehensive public safety platform with advanced incident reporting, analytics, and NFIRS integration for fire, EMS, and first response teams.
- 3#3: ESO - Electronic health and incident reporting solution for EMS providers with robust data capture, analytics, and regulatory compliance features.
- 4#4: FireRMS - Records management system tailored for fire departments offering seamless NFIRS reporting, scheduling, and incident documentation.
- 5#5: First Due - Modern fire department software with intuitive incident reporting, run reports, and NFIRS exports to improve operational efficiency.
- 6#6: Tyler Technologies - Enterprise public safety suite including RMS with powerful reporting tools for incident management and compliance reporting.
- 7#7: CentralSquare - Integrated public safety software providing CAD-integrated incident reporting and analytics for emergency response agencies.
- 8#8: Hexagon Public Safety - Public safety solutions with records management and reporting capabilities for fire, police, and EMS incident tracking.
- 9#9: Motorola Solutions CommandCentral - Aware platform offering real-time incident reporting, analytics, and visualization for emergency operations centers.
- 10#10: AngelTrack - EMS-specific software for PCR reporting, billing, and dispatch integration with ePCR standards compliance.
These tools were rigorously evaluated and ranked based on features like NFIRS compliance, analytics power, user-friendliness, and cost-effectiveness, ensuring alignment with the unique needs of emergency services.
Comparison Table
Explore a selection of top emergency reporting software tools—including Emergency Reporting, ImageTrend, ESO, FireRMS, First Due, and others—in this comparison table. Learn how each solution stacks up across key features to help you identify the best fit for your emergency management needs, from response speed to integration capabilities.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Emergency Reporting Cloud-based NFIRS-compliant incident reporting software designed specifically for fire and EMS agencies to streamline data collection and submissions. | specialized | 9.7/10 | 9.8/10 | 9.3/10 | 9.2/10 |
| 2 | ImageTrend Comprehensive public safety platform with advanced incident reporting, analytics, and NFIRS integration for fire, EMS, and first response teams. | enterprise | 9.1/10 | 9.5/10 | 8.4/10 | 8.7/10 |
| 3 | ESO Electronic health and incident reporting solution for EMS providers with robust data capture, analytics, and regulatory compliance features. | enterprise | 8.7/10 | 9.2/10 | 7.8/10 | 8.1/10 |
| 4 | FireRMS Records management system tailored for fire departments offering seamless NFIRS reporting, scheduling, and incident documentation. | specialized | 8.4/10 | 9.1/10 | 7.8/10 | 8.2/10 |
| 5 | First Due Modern fire department software with intuitive incident reporting, run reports, and NFIRS exports to improve operational efficiency. | specialized | 8.2/10 | 8.5/10 | 8.7/10 | 7.8/10 |
| 6 | Tyler Technologies Enterprise public safety suite including RMS with powerful reporting tools for incident management and compliance reporting. | enterprise | 8.2/10 | 8.7/10 | 7.6/10 | 7.4/10 |
| 7 | CentralSquare Integrated public safety software providing CAD-integrated incident reporting and analytics for emergency response agencies. | enterprise | 8.2/10 | 8.7/10 | 7.4/10 | 7.9/10 |
| 8 | Hexagon Public Safety Public safety solutions with records management and reporting capabilities for fire, police, and EMS incident tracking. | enterprise | 8.3/10 | 9.1/10 | 7.4/10 | 7.9/10 |
| 9 | Motorola Solutions CommandCentral Aware platform offering real-time incident reporting, analytics, and visualization for emergency operations centers. | enterprise | 8.4/10 | 9.2/10 | 7.8/10 | 8.0/10 |
| 10 | AngelTrack EMS-specific software for PCR reporting, billing, and dispatch integration with ePCR standards compliance. | specialized | 8.1/10 | 8.7/10 | 7.4/10 | 8.0/10 |
Cloud-based NFIRS-compliant incident reporting software designed specifically for fire and EMS agencies to streamline data collection and submissions.
Comprehensive public safety platform with advanced incident reporting, analytics, and NFIRS integration for fire, EMS, and first response teams.
Electronic health and incident reporting solution for EMS providers with robust data capture, analytics, and regulatory compliance features.
Records management system tailored for fire departments offering seamless NFIRS reporting, scheduling, and incident documentation.
Modern fire department software with intuitive incident reporting, run reports, and NFIRS exports to improve operational efficiency.
Enterprise public safety suite including RMS with powerful reporting tools for incident management and compliance reporting.
Integrated public safety software providing CAD-integrated incident reporting and analytics for emergency response agencies.
Public safety solutions with records management and reporting capabilities for fire, police, and EMS incident tracking.
Aware platform offering real-time incident reporting, analytics, and visualization for emergency operations centers.
EMS-specific software for PCR reporting, billing, and dispatch integration with ePCR standards compliance.
Emergency Reporting
specializedCloud-based NFIRS-compliant incident reporting software designed specifically for fire and EMS agencies to streamline data collection and submissions.
One-click NFIRS submission with built-in validation and auto-population from integrated modules, ensuring 100% compliance accuracy
Emergency Reporting is a cloud-based, all-in-one software platform tailored for fire departments and emergency services, streamlining NFIRS-compliant incident reporting, inspections, pre-incident planning, hydrant tracking, and personnel management. It offers mobile apps for field data capture, GIS mapping integration, and advanced analytics for operational insights. Designed to reduce administrative burdens, it ensures regulatory compliance while enhancing department efficiency and decision-making.
Pros
- Comprehensive NFIRS compliance with automated reporting and validation to minimize errors
- Robust mobile app for real-time field reporting and photo uploads
- Extensive integrations with CAD systems, GIS, and other public safety tools
Cons
- Pricing can be steep for very small volunteer departments
- Initial setup and data migration may require dedicated IT support
- Some advanced customizations need vendor assistance
Best For
Mid-sized to large fire and EMS departments seeking a scalable, feature-rich platform for end-to-end reporting and operations management.
Pricing
Custom subscription pricing based on department size and incidents; typically starts at $500-$1,000/month for small departments, scaling up for larger ones with enterprise options.
ImageTrend
enterpriseComprehensive public safety platform with advanced incident reporting, analytics, and NFIRS integration for fire, EMS, and first response teams.
Scene360 interoperability hub, enabling seamless data exchange between pre-hospital EMS, fire incidents, and hospital systems for a unified view.
ImageTrend is a comprehensive platform designed for emergency services, offering electronic patient care reporting (ePCR), incident reporting, NFIRS compliance, resource management, and advanced analytics for EMS, fire departments, and public safety agencies. It streamlines data collection from the field via mobile apps, ensures regulatory compliance, and provides actionable insights through dashboards and reporting tools. The software supports interoperability with CAD systems, hospitals, and other public safety tools to enhance operational efficiency.
Pros
- Extensive feature set including ePCR, NFIRS reporting, and real-time analytics
- Strong interoperability with CAD, hospital EHRs, and NEMSIS standards
- Robust mobile apps for field data capture and offline functionality
Cons
- Steep learning curve for new users and complex customization
- Higher pricing suitable mainly for mid-to-large agencies
- Occasional reports of slower customer support response times
Best For
Mid-to-large EMS and fire departments requiring integrated, compliant reporting and analytics across multiple operations.
Pricing
Enterprise subscription model with custom pricing based on agency size and modules; typically starts at $50-100 per user/month.
ESO
enterpriseElectronic health and incident reporting solution for EMS providers with robust data capture, analytics, and regulatory compliance features.
Regulatory Engine for automated, real-time compliance validation and submission
ESO (eso.com) provides comprehensive public safety software solutions, with a strong focus on emergency reporting for EMS, fire departments, and law enforcement. Their platform includes electronic PCR (ePCR), Records Management Systems (RMS), and incident reporting tools that ensure compliance with standards like NEMSIS, NFIRS, and HIPAA. ESO excels in data integration, mobile field reporting, and advanced analytics to support operational improvements and benchmarking across agencies.
Pros
- Robust compliance automation for NEMSIS, NFIRS, and other standards
- Powerful 360 Analytics for benchmarking and insights
- Seamless integrations with CAD, billing, and dispatch systems
Cons
- Steep learning curve for full feature utilization
- Pricing can be high for smaller agencies
- Customization requires vendor support
Best For
Mid-to-large public safety agencies needing compliant, data-driven emergency reporting with advanced analytics.
Pricing
Custom quote-based pricing; typically $5,000–$50,000+ annually depending on agency size, modules, and users.
FireRMS
specializedRecords management system tailored for fire departments offering seamless NFIRS reporting, scheduling, and incident documentation.
Integrated pre-incident planning with interactive mapping and hydrant management
FireRMS is a cloud-based records management system tailored for fire departments and EMS agencies, focusing on streamlined incident reporting, NFIRS compliance, and operational management. It enables field personnel to create reports via a mobile app, supports inspections, pre-plans, and hydrant tracking, while integrating with CAD systems for dispatch data. The platform automates workflows to reduce administrative burdens and ensure regulatory compliance.
Pros
- NFIRS-compliant reporting with direct submission
- Robust mobile app for field data entry
- Comprehensive tools for inspections and pre-planning
Cons
- Steeper learning curve for advanced customizations
- Primarily fire/EMS focused, less versatile for general public safety
- Pricing lacks transparency without a demo
Best For
Mid-sized fire departments needing specialized NFIRS reporting and mobile incident management.
Pricing
Custom subscription pricing based on department size and users; typically starts at $500/month for small agencies, with demos required for quotes.
First Due
specializedModern fire department software with intuitive incident reporting, run reports, and NFIRS exports to improve operational efficiency.
Dynamic NFIRS reporting engine that auto-populates and validates data for seamless compliance
First Due is a cloud-based Records Management System (RMS) designed specifically for fire departments and emergency services, focusing on streamlined incident reporting, NFIRS compliance, and resource management. It enables quick data entry via web and mobile apps, automated report generation, and real-time analytics for better decision-making during emergencies. The platform integrates mapping, personnel scheduling, and dispatch tools to enhance operational efficiency for first responders.
Pros
- Intuitive mobile app for field reporting and real-time updates
- Strong NFIRS compliance and automated reporting tools
- Integrated mapping and analytics for incident visualization
Cons
- Pricing can be steep for smaller departments
- Limited third-party integrations compared to competitors
- Advanced customization requires training
Best For
Mid-sized fire departments seeking a modern, mobile-first solution for compliant emergency reporting and resource tracking.
Pricing
Custom quote-based pricing, typically starting at $5,000-$10,000 annually for small departments, scaling with users and features.
Tyler Technologies
enterpriseEnterprise public safety suite including RMS with powerful reporting tools for incident management and compliance reporting.
Unified platform combining incident reporting, pre-planning, hydrant management, and inspections with full NFIRS 3.0 automation
Tyler Technologies offers a robust suite of emergency reporting software designed for public safety agencies, focusing on fire, EMS, and law enforcement incident management. Key capabilities include NFIRS-compliant reporting, CAD integration, records management, and analytics for operational insights. The platform streamlines data collection, resource allocation, and compliance reporting across mobile, web, and desktop interfaces.
Pros
- Seamless integration with Tyler's public safety ecosystem (CAD, RMS)
- Strong NFIRS and NFPA compliance with automated validation
- Advanced analytics and real-time dashboards for decision-making
Cons
- High cost suitable mainly for larger agencies
- Steep learning curve for initial setup and customization
- Limited transparency on pricing without direct quotes
Best For
Mid-to-large municipalities and fire/EMS departments needing integrated, enterprise-grade public safety reporting.
Pricing
Custom enterprise pricing via quote; subscription-based SaaS model starting at $10,000+ annually depending on modules and agency size.
CentralSquare
enterpriseIntegrated public safety software providing CAD-integrated incident reporting and analytics for emergency response agencies.
Unified data platform that automatically syncs reports across dispatch, records, and jail management for real-time accuracy.
CentralSquare offers a robust public safety software suite with advanced emergency reporting capabilities integrated into its CAD, RMS, and JMS modules. It streamlines incident intake, dispatch coordination, and report generation for police, fire, and EMS agencies. The platform supports NG911 compliance, mobile field reporting, and analytics for improved operational efficiency.
Pros
- Comprehensive integration across CAD, RMS, and mobile apps
- Strong NG911 and multimedia reporting support
- Scalable for enterprise-level agencies with reliable uptime
Cons
- Steep learning curve for new users
- High implementation and customization costs
- Limited flexibility for small agencies
Best For
Mid-to-large public safety agencies needing an integrated, enterprise-grade emergency reporting system.
Pricing
Custom enterprise pricing via quote; typically $100K+ annually for mid-sized deployments, scaling with users and modules.
Hexagon Public Safety
enterprisePublic safety solutions with records management and reporting capabilities for fire, police, and EMS incident tracking.
Advanced geospatial intelligence with Hexagon's industry-leading mapping for dynamic incident visualization and predictive analytics
Hexagon Public Safety offers a robust suite of emergency management software, including Computer-AI ded Dispatch (CAD), Records Management Systems (RMS), and mobile solutions tailored for public safety agencies. The platform streamlines 911 call handling, resource dispatching, incident reporting, and real-time mapping with advanced GIS integration. It supports comprehensive workflows from call intake to post-incident analysis, enhancing operational efficiency and decision-making.
Pros
- Superior GIS and real-time mapping for situational awareness
- Highly scalable for large agencies with proven reliability
- Deep integrations with NG911, AVL, and third-party systems
Cons
- Steep learning curve and complex setup
- Premium enterprise pricing limits accessibility
- Customization requires significant IT resources
Best For
Large public safety agencies and enterprise-level departments needing advanced geospatial analytics and comprehensive CAD/RMS integration.
Pricing
Custom enterprise licensing with annual subscriptions starting at $100,000+ for mid-sized deployments, scaling up based on users and modules.
Motorola Solutions CommandCentral
enterpriseAware platform offering real-time incident reporting, analytics, and visualization for emergency operations centers.
Real-time integration of CAD, RMS, and video analytics into a single pane of glass for superior situational awareness
Motorola Solutions CommandCentral is a comprehensive public safety platform that unifies records management (RMS), computer-aided dispatch (CAD), and analytics for efficient emergency incident reporting and management. It captures detailed incident data, supports NG911 compliance, and delivers real-time insights to enhance response operations. Designed for public safety agencies, it integrates seamlessly with Motorola's hardware ecosystem for end-to-end situational awareness.
Pros
- Deep integration with Motorola radios and hardware for unified communications
- Advanced analytics and reporting tools for data-driven decision making
- Scalable architecture supporting large-scale agency deployments
Cons
- High implementation costs and long setup times
- Complex interface with a steep learning curve for non-expert users
- Limited flexibility for small agencies due to enterprise focus
Best For
Large public safety agencies and enterprise-level dispatch centers needing robust, integrated emergency reporting and analytics.
Pricing
Custom enterprise pricing via quote; annual subscriptions often exceed $100,000+ depending on deployment scale and modules.
AngelTrack
specializedEMS-specific software for PCR reporting, billing, and dispatch integration with ePCR standards compliance.
Advanced QA/QI module with 'Brother's Keeper' tools for automated chart reviews and exception-based auditing
AngelTrack is a web-based software platform tailored for ambulance and EMS providers, offering end-to-end management including dispatching, scheduling, electronic patient care reporting (ePCR), billing, and compliance tracking. It excels in emergency reporting by automating PCR generation, state submissions, and detailed analytics for QA/QI processes. The system supports both 911 and non-emergency operations with strong integration to CAD systems and billing clearinghouses.
Pros
- Comprehensive all-in-one EMS toolkit covering dispatch to billing
- Robust ePCR and automated state reporting for compliance
- Strong reimbursement optimization through integrated billing
Cons
- User interface feels dated and less intuitive for beginners
- Steep learning curve due to extensive feature depth
- Limited native mobile app; relies heavily on browser access
Best For
Mid-sized ambulance services needing integrated operations, reporting, and billing without multiple vendors.
Pricing
Starts at $125 per vehicle/month (billed annually), with tiers scaling by usage and enterprise custom pricing.
Conclusion
The reviewed tools varied in focus, from cloud-based NFIRS compliance to EMS-specific analytics, but Emergency Reporting stood out as the top choice, excelling in streamlining incident data collection for fire and EMS agencies. ImageTrend, with its comprehensive public safety features and NFIRS integration, and ESO, tailored for robust regulatory compliance, were strong alternatives, each suited to unique operational needs.
For agencies aiming to simplify incident reporting and boost efficiency, Emergency Reporting leads the pack—consider exploring its capabilities to elevate emergency response operations.
Tools Reviewed
All tools were independently evaluated for this comparison