Quick Overview
- 1#1: ProQA - Delivers evidence-based Emergency Medical Dispatch protocols with scripting, priority determination, and pre-arrival instructions for callers.
- 2#2: PowerPhone - Provides dynamic scripting and protocol-driven software for emergency medical dispatchers to ensure compliance and efficient response.
- 3#3: CommandCentral CAD - Cloud-based CAD platform integrating EMS dispatch, mapping, resource allocation, and real-time awareness for emergency centers.
- 4#4: Hexagon CAD - Advanced computer-aided dispatch system with GIS mapping, mobile integration, and EMS-specific workflows for public safety.
- 5#5: CentralSquare CAD - Unified CAD solution for 911 operations featuring EMS call handling, unit tracking, and NG911 compatibility.
- 6#6: New World CAD - Robust CAD software supporting EMS dispatching with records management, analytics, and seamless agency integration.
- 7#7: Mark43 - Modern cloud-native CAD platform designed for efficient EMS dispatch with intuitive interfaces and rapid deployment.
- 8#8: VESTA 911 CAD - Next-generation CAD with enhanced location services, protocol support, and multimedia call handling for EMS dispatch.
- 9#9: MAXIMUS CAD - Reliable, scalable CAD system for emergency dispatch centers with strong EMS resource management and interoperability.
- 10#10: Sentri - Protocol-based dispatch software for EMS, fire, and police with quality assurance tools and customizable scripting.
We ranked these tools based on key factors including evidence-based protocol integration, intuitive user experience, scalable resource management, and measurable value, ensuring dispatch centers can operate effectively amid high-pressure scenarios.
Comparison Table
Emergency medical dispatch software is vital for coordinating rapid, effective responses, and this comparison table breaks down top tools like ProQA, PowerPhone, CommandCentral CAD, Hexagon CAD, CentralSquare CAD, and more. By exploring their features, usability, and adaptability, readers can gain clear insights to select the best fit for their organization's needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | ProQA Delivers evidence-based Emergency Medical Dispatch protocols with scripting, priority determination, and pre-arrival instructions for callers. | specialized | 9.7/10 | 9.9/10 | 8.4/10 | 9.2/10 |
| 2 | PowerPhone Provides dynamic scripting and protocol-driven software for emergency medical dispatchers to ensure compliance and efficient response. | specialized | 9.2/10 | 9.5/10 | 8.7/10 | 9.0/10 |
| 3 | CommandCentral CAD Cloud-based CAD platform integrating EMS dispatch, mapping, resource allocation, and real-time awareness for emergency centers. | enterprise | 8.7/10 | 9.2/10 | 7.9/10 | 8.1/10 |
| 4 | Hexagon CAD Advanced computer-aided dispatch system with GIS mapping, mobile integration, and EMS-specific workflows for public safety. | enterprise | 8.6/10 | 9.3/10 | 7.4/10 | 8.1/10 |
| 5 | CentralSquare CAD Unified CAD solution for 911 operations featuring EMS call handling, unit tracking, and NG911 compatibility. | enterprise | 8.4/10 | 9.1/10 | 7.6/10 | 8.0/10 |
| 6 | New World CAD Robust CAD software supporting EMS dispatching with records management, analytics, and seamless agency integration. | enterprise | 8.2/10 | 8.7/10 | 7.4/10 | 7.6/10 |
| 7 | Mark43 Modern cloud-native CAD platform designed for efficient EMS dispatch with intuitive interfaces and rapid deployment. | enterprise | 8.2/10 | 8.7/10 | 7.9/10 | 7.5/10 |
| 8 | VESTA 911 CAD Next-generation CAD with enhanced location services, protocol support, and multimedia call handling for EMS dispatch. | enterprise | 7.9/10 | 8.4/10 | 7.6/10 | 7.2/10 |
| 9 | MAXIMUS CAD Reliable, scalable CAD system for emergency dispatch centers with strong EMS resource management and interoperability. | enterprise | 8.1/10 | 8.5/10 | 7.7/10 | 7.9/10 |
| 10 | Sentri Protocol-based dispatch software for EMS, fire, and police with quality assurance tools and customizable scripting. | specialized | 7.1/10 | 7.3/10 | 7.8/10 | 6.5/10 |
Delivers evidence-based Emergency Medical Dispatch protocols with scripting, priority determination, and pre-arrival instructions for callers.
Provides dynamic scripting and protocol-driven software for emergency medical dispatchers to ensure compliance and efficient response.
Cloud-based CAD platform integrating EMS dispatch, mapping, resource allocation, and real-time awareness for emergency centers.
Advanced computer-aided dispatch system with GIS mapping, mobile integration, and EMS-specific workflows for public safety.
Unified CAD solution for 911 operations featuring EMS call handling, unit tracking, and NG911 compatibility.
Robust CAD software supporting EMS dispatching with records management, analytics, and seamless agency integration.
Modern cloud-native CAD platform designed for efficient EMS dispatch with intuitive interfaces and rapid deployment.
Next-generation CAD with enhanced location services, protocol support, and multimedia call handling for EMS dispatch.
Reliable, scalable CAD system for emergency dispatch centers with strong EMS resource management and interoperability.
Protocol-based dispatch software for EMS, fire, and police with quality assurance tools and customizable scripting.
ProQA
specializedDelivers evidence-based Emergency Medical Dispatch protocols with scripting, priority determination, and pre-arrival instructions for callers.
Proprietary, continually updated protocols that dictate exact response levels and instructions, reducing errors by up to 50% per independent studies
ProQA, from Priority Dispatch Centre (prioritydispatch.com), is the industry-leading emergency medical dispatch software that uses evidence-based, peer-reviewed protocols to guide dispatchers through structured questioning for accurate triage of medical calls. It assigns precise response codes (e.g., Alpha to Omega levels), provides scripted pre-arrival instructions to callers for immediate life-saving interventions, and integrates with CAD systems for seamless operations. Widely adopted by thousands of dispatch centers globally, ProQA enhances response accuracy, reduces liability, and improves patient outcomes through data-driven quality assurance tools.
Pros
- Evidence-based protocols validated by medical experts and used in over 2,000 agencies worldwide
- Pre-arrival instructions that empower callers to perform CPR, control bleeding, and more before responders arrive
- Robust analytics and QA tools for continuous improvement and compliance reporting
Cons
- Steep initial learning curve requiring mandatory certification training
- Custom pricing can be expensive for smaller agencies
- Protocol rigidity may extend call handling time for atypical incidents
Best For
Large public safety answering points (PSAPs) and EMS dispatch centers prioritizing protocol compliance, data-driven decisions, and proven outcomes.
Pricing
Custom enterprise licensing starting at $50,000+ annually per agency, based on seats, modules, and integrations; includes training and support.
PowerPhone
specializedProvides dynamic scripting and protocol-driven software for emergency medical dispatchers to ensure compliance and efficient response.
Automated, voice-prompted pre-arrival instructions delivered via integrated text-to-speech for immediate caller assistance
PowerPhone is a robust emergency dispatch software platform tailored for Public Safety Answering Points (PSAPs), specializing in Emergency Medical Dispatch (EMD) with IAED-compliant protocols for medical, fire, and police calls. It guides dispatchers through structured questioning to prioritize responses accurately, delivers pre-arrival instructions to callers, and integrates with CAD, mapping, and NG911 systems for seamless operations. The solution emphasizes protocol compliance, call logging, and analytics to enhance response times and outcomes.
Pros
- IAED-certified protocols ensure high compliance and reduce liability
- Pre-arrival instructions empower callers to provide aid before EMS arrival
- Seamless integration with CAD, GIS, and NG911 for efficient workflows
Cons
- Steep learning curve for protocol certification and full mastery
- Custom pricing can be prohibitive for very small agencies
- Occasional reports of integration delays with legacy systems
Best For
Mid-sized to large PSAPs handling high call volumes that require protocol-driven EMD with advanced integrations.
Pricing
Custom enterprise pricing based on agency size and seats; typically $250-$600 per dispatcher/month including protocols and support.
CommandCentral CAD
enterpriseCloud-based CAD platform integrating EMS dispatch, mapping, resource allocation, and real-time awareness for emergency centers.
Native NG911 integration with automated EMD protocol adherence and CAD-EMD synchronization for seamless medical incident handling
CommandCentral CAD from Motorola Solutions is a cloud-native computer-aided dispatch (CAD) platform optimized for public safety operations, including emergency medical dispatch (EMD). It enables efficient handling of EMS calls through real-time mapping, resource allocation, automated dispatching protocols, and integration with EMD systems like Priority Dispatch. The solution supports NG911 transitions, mobile access for responders, and analytics for performance insights, making it suitable for high-volume dispatch centers.
Pros
- Robust integration with Motorola's ecosystem including VESTA NG911 and APEX analytics
- Advanced GIS mapping and real-time resource tracking for precise EMS dispatching
- Scalable cloud architecture with high reliability and quick deployment options
Cons
- High enterprise-level pricing may deter smaller agencies
- Steep learning curve for full customization and advanced features
- Limited standalone flexibility outside Motorola hardware/software stack
Best For
Large regional dispatch centers managing high-volume EMS alongside police and fire operations.
Pricing
Custom enterprise licensing; typically $500K+ annually for mid-to-large deployments, including implementation and support.
Hexagon CAD
enterpriseAdvanced computer-aided dispatch system with GIS mapping, mobile integration, and EMS-specific workflows for public safety.
Hexagon's advanced geospatial intelligence with dynamic mapping and predictive analytics for optimal EMS resource allocation.
Hexagon CAD is a comprehensive computer-aided dispatch (CAD) platform designed for public safety operations, including emergency medical dispatch (EMD), offering advanced GIS mapping, real-time resource management, and seamless integration with NG911 systems. It enables dispatchers to handle medical calls efficiently by providing accurate location intelligence, unit status tracking, and call routing to EMS resources. While primarily a full-spectrum CAD solution, it supports EMD workflows through integrations with protocol-based systems like IAED or PowerPhone.
Pros
- Exceptional GIS and mapping for precise EMS response routing
- Scalable for high-volume dispatch centers with NG911 compliance
- Strong integrations with RMS, mobile apps, and EMD protocols
Cons
- Steep learning curve and complex setup
- High enterprise-level costs
- Overkill for small agencies focused solely on EMS
Best For
Large public safety answering points (PSAPs) managing multi-discipline emergencies with a need for advanced geospatial dispatch capabilities.
Pricing
Custom enterprise pricing, often starting at $500,000+ annually depending on scale and modules.
CentralSquare CAD
enterpriseUnified CAD solution for 911 operations featuring EMS call handling, unit tracking, and NG911 compatibility.
Built-in EMD protocol engine with dynamic card sets and pre-arrival care instructions for compliant, auditable medical dispatching
CentralSquare CAD is a robust computer-aided dispatch platform tailored for public safety agencies, with strong capabilities for emergency medical dispatch (EMD) including protocol-driven call handling and resource allocation. It integrates EMD standards like IAED protocols, enabling dispatchers to provide pre-arrival instructions and prioritize medical responses efficiently. The system features real-time mapping, AVL tracking, and interoperability with RMS and NG911 for comprehensive EMS coordination.
Pros
- Comprehensive EMD protocol support with automated scripting and QA tools
- Seamless integration with mapping, AVL, and public safety ecosystems
- Scalable for high-volume dispatch centers with real-time analytics
Cons
- Steep learning curve and complex initial setup
- High customization and implementation costs
- Occasional interface lag during peak call volumes
Best For
Mid-to-large public safety answering points (PSAPs) handling significant EMS volumes that require integrated, enterprise-grade dispatch solutions.
Pricing
Enterprise licensing with custom quotes; typically $500K+ initial setup plus annual fees scaling with agency size and users.
New World CAD
enterpriseRobust CAD software supporting EMS dispatching with records management, analytics, and seamless agency integration.
Deep integration with Tyler's New World suite, including RMS and ERP, for unified EMS data sharing and operational efficiency across public safety functions
New World CAD from Tyler Technologies is a robust computer-aided dispatch (CAD) system tailored for public safety agencies, including emergency medical services (EMS), enabling efficient call handling, resource allocation, and incident tracking. It features real-time mapping, mobile access for field units, and integration with EMD protocols and NG911 standards to support rapid EMS response coordination. The platform excels in multi-agency environments, providing a centralized hub for dispatching ambulances, fire, and police resources seamlessly.
Pros
- Comprehensive integration with RMS, EMD protocols, and NG911 for streamlined EMS workflows
- Advanced GIS mapping and real-time unit status tracking for faster dispatch decisions
- Scalable architecture supporting large-scale, multi-jurisdictional EMS operations
Cons
- Steep learning curve and complex initial configuration requiring extensive training
- High enterprise-level pricing that may strain smaller agency budgets
- User interface feels somewhat dated compared to modern cloud-native alternatives
Best For
Large municipal or regional public safety agencies with dedicated EMS divisions seeking integrated, high-volume dispatch capabilities.
Pricing
Custom enterprise pricing via quote; typically involves upfront licensing fees in the $100K+ range plus annual maintenance/subscription costs scaling with agency size and users.
Mark43
enterpriseModern cloud-native CAD platform designed for efficient EMS dispatch with intuitive interfaces and rapid deployment.
Fully cloud-native CAD with built-in AI-driven analytics for predictive EMS resource allocation
Mark43 is a cloud-native public safety platform offering Computer-AI ded Dispatch (CAD) software with strong support for emergency medical dispatch, including protocol integration, real-time mapping, and resource management for EMS responses. It enables efficient call triage, ambulance routing, and coordination with fire and police via a unified interface. The system emphasizes scalability, NG911 compatibility, and analytics to optimize EMS operations in high-volume environments.
Pros
- Scalable cloud architecture with high uptime and automatic updates
- Advanced GIS mapping and real-time resource tracking for faster EMS deployment
- Seamless integrations with NG911, RMS, and third-party protocols
Cons
- Steep implementation and training curve for dispatchers
- Pricing is enterprise-level and opaque without custom quotes
- Less specialized in standalone EMD protocols compared to dedicated tools
Best For
Large consolidated dispatch centers handling high-volume EMS alongside fire and police calls.
Pricing
Custom enterprise pricing; typically $500K+ annually for mid-to-large agencies, based on users and modules.
VESTA 911 CAD
enterpriseNext-generation CAD with enhanced location services, protocol support, and multimedia call handling for EMS dispatch.
Native NG911 multimedia handling, allowing dispatchers to process voice, text, video, and sensor data in a unified interface
VESTA 911 CAD by Everbridge is a robust computer-aided dispatch (CAD) system tailored for public safety answering points (PSAPs), enabling efficient handling of 911 calls for police, fire, and EMS. It supports Emergency Medical Dispatch (EMD) through integration with protocols like IAED's Medical Priority Dispatch System, providing scripted triage, protocol compliance, and automated dispatch recommendations. The platform features real-time mapping, resource tracking, and NG911 readiness for multimedia calls.
Pros
- NG911 and multimedia call support for future-proofing PSAPs
- Strong integration with EMD protocols and GIS mapping for precise EMS response
- Scalable architecture suitable for multi-agency environments
Cons
- Enterprise-level pricing can be prohibitive for smaller agencies
- Steep learning curve during initial implementation and training
- Limited reporting customization compared to some competitors
Best For
Mid-to-large PSAPs seeking a comprehensive, NG911-ready CAD with seamless EMS dispatch capabilities.
Pricing
Custom enterprise pricing based on agency size and features; typically starts at $100K+ annually with implementation fees—contact Everbridge for quotes.
MAXIMUS CAD
enterpriseReliable, scalable CAD system for emergency dispatch centers with strong EMS resource management and interoperability.
Federated CAD architecture enabling seamless coordination across multiple dispatch centers and agencies
MAXIMUS CAD by Zetron is a robust computer-aided dispatch (CAD) system tailored for public safety operations, including emergency medical dispatch (EMD) in PSAPs. It streamlines call intake, EMD protocol adherence, resource allocation, and real-time mapping for EMS responses. The platform supports NG911 integration and provides mobile access for dispatchers and field units, enhancing situational awareness during medical emergencies.
Pros
- Seamless NG911 and EMD protocol integration
- Advanced mapping and real-time resource tracking
- Scalable for multi-agency environments
Cons
- Complex initial configuration and training required
- Web interface can feel dated compared to newer competitors
- Pricing lacks transparency without custom quotes
Best For
Mid-to-large PSAPs and public safety agencies needing reliable, enterprise-grade CAD with strong NG911 support for high-volume EMD operations.
Pricing
Custom enterprise pricing; typically involves upfront licensing fees plus annual maintenance, starting around $100K+ for mid-sized deployments—contact Zetron for quotes.
Sentri
specializedProtocol-based dispatch software for EMS, fire, and police with quality assurance tools and customizable scripting.
Sentri Protocol system for scripted, evidence-based pre-arrival instructions that empower callers to provide lifesaving aid
Sentri from 911inform.com is a protocol-based emergency medical dispatch software that guides 911 telecommunicators through structured questioning to prioritize calls and deliver pre-arrival instructions to callers. It emphasizes compliance with medical priority dispatch standards, integrates with CAD systems for seamless data flow, and includes features like call recording and real-time mapping. While reliable for core dispatching needs, it lacks some advanced AI-driven analytics found in top competitors.
Pros
- Intuitive protocol guidance reduces errors in call prioritization
- Strong integration with existing CAD and NG911 infrastructure
- Comprehensive call logging and reporting for quality assurance
Cons
- Limited advanced analytics or AI enhancements for predictive dispatching
- Customization options are somewhat rigid and basic
- Higher pricing may strain smaller agency budgets
Best For
Mid-sized public safety answering points (PSAPs) needing dependable, standards-compliant medical dispatch without cutting-edge extras.
Pricing
Quote-based pricing, typically $15,000–$40,000 annually depending on agency size, users, and modules.
Conclusion
The reviewed emergency medical dispatch software presents robust tools designed to meet varied operational needs, with ProQA leading as the top choice due to its evidence-based protocols, scripting, and pre-arrival instructions—elements that boost call handling efficiency and patient outcomes. PowerPhone and CommandCentral CAD follow, excelling in dynamic scripting for compliance and cloud-integrated resource management, respectively, serving as strong alternatives for different priorities. Ultimately, the best fit depends on aligning with an agency’s unique workflows.
To enhance emergency response readiness, explore ProQA, the top-ranked solution, or evaluate PowerPhone or CommandCentral CAD based on your specific operational focus—your team’s ability to deliver swift, effective care starts with the right tools.
Tools Reviewed
All tools were independently evaluated for this comparison