Quick Overview
- 1#1: DuoTen - Cloud-based platform designed specifically for elevator contractors to manage maintenance contracts, inspections, dispatching, and compliance.
- 2#2: SwiftTrack - Real-time dispatch, service call tracking, and preventive maintenance software tailored for the elevator industry.
- 3#3: Symestic - IoT-enabled digital platform providing predictive maintenance, remote monitoring, and performance analytics for elevators.
- 4#4: Facilio - AI-powered connected CMMS for commercial buildings that optimizes elevator maintenance through data analytics and work order automation.
- 5#5: ServiceTitan - Comprehensive field service management software used by elevator service providers for scheduling, dispatching, invoicing, and customer management.
- 6#6: FieldEdge - Field service software supporting elevator maintenance with mobile work orders, inventory tracking, and technician dispatching.
- 7#7: UpKeep - Mobile-first CMMS platform for creating preventive maintenance schedules, work orders, and asset tracking suitable for elevator upkeep.
- 8#8: MaintainX - Digital workflow platform that digitizes maintenance checklists, inspections, and corrective actions for elevator systems.
- 9#9: Fiix - Cloud CMMS software for managing elevator assets, preventive maintenance, and work orders with strong reporting features.
- 10#10: Hippo CMMS - Web-based CMMS for tracking elevator maintenance requests, scheduling PM, and managing parts inventory affordably.
Tools were selected and ranked based on functionality, ease of use, data insights, and value, prioritizing platforms that streamline workflows, enhance compliance, and deliver measurable efficiency for elevator service providers.
Comparison Table
Elevator maintenance software is vital for optimizing operations, ensuring compliance, and minimizing downtime; a detailed comparison table, featuring tools like DuoTen, SwiftTrack, Symestic, Facilio, ServiceTitan, and more, helps users identify the best fit for their needs. This table outlines key features, usability, and suitability, empowering readers to make informed decisions tailored to their operational requirements.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | DuoTen Cloud-based platform designed specifically for elevator contractors to manage maintenance contracts, inspections, dispatching, and compliance. | specialized | 9.7/10 | 9.8/10 | 9.5/10 | 9.4/10 |
| 2 | SwiftTrack Real-time dispatch, service call tracking, and preventive maintenance software tailored for the elevator industry. | specialized | 9.2/10 | 9.4/10 | 8.9/10 | 9.1/10 |
| 3 | Symestic IoT-enabled digital platform providing predictive maintenance, remote monitoring, and performance analytics for elevators. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 4 | Facilio AI-powered connected CMMS for commercial buildings that optimizes elevator maintenance through data analytics and work order automation. | enterprise | 8.2/10 | 8.7/10 | 7.8/10 | 7.9/10 |
| 5 | ServiceTitan Comprehensive field service management software used by elevator service providers for scheduling, dispatching, invoicing, and customer management. | enterprise | 8.1/10 | 8.4/10 | 8.0/10 | 7.4/10 |
| 6 | FieldEdge Field service software supporting elevator maintenance with mobile work orders, inventory tracking, and technician dispatching. | enterprise | 7.1/10 | 6.9/10 | 7.8/10 | 7.2/10 |
| 7 | UpKeep Mobile-first CMMS platform for creating preventive maintenance schedules, work orders, and asset tracking suitable for elevator upkeep. | enterprise | 8.2/10 | 8.0/10 | 9.2/10 | 8.1/10 |
| 8 | MaintainX Digital workflow platform that digitizes maintenance checklists, inspections, and corrective actions for elevator systems. | enterprise | 7.9/10 | 7.5/10 | 9.2/10 | 9.0/10 |
| 9 | Fiix Cloud CMMS software for managing elevator assets, preventive maintenance, and work orders with strong reporting features. | enterprise | 7.6/10 | 7.2/10 | 8.4/10 | 7.9/10 |
| 10 | Hippo CMMS Web-based CMMS for tracking elevator maintenance requests, scheduling PM, and managing parts inventory affordably. | enterprise | 7.3/10 | 6.9/10 | 8.1/10 | 8.4/10 |
Cloud-based platform designed specifically for elevator contractors to manage maintenance contracts, inspections, dispatching, and compliance.
Real-time dispatch, service call tracking, and preventive maintenance software tailored for the elevator industry.
IoT-enabled digital platform providing predictive maintenance, remote monitoring, and performance analytics for elevators.
AI-powered connected CMMS for commercial buildings that optimizes elevator maintenance through data analytics and work order automation.
Comprehensive field service management software used by elevator service providers for scheduling, dispatching, invoicing, and customer management.
Field service software supporting elevator maintenance with mobile work orders, inventory tracking, and technician dispatching.
Mobile-first CMMS platform for creating preventive maintenance schedules, work orders, and asset tracking suitable for elevator upkeep.
Digital workflow platform that digitizes maintenance checklists, inspections, and corrective actions for elevator systems.
Cloud CMMS software for managing elevator assets, preventive maintenance, and work orders with strong reporting features.
Web-based CMMS for tracking elevator maintenance requests, scheduling PM, and managing parts inventory affordably.
DuoTen
specializedCloud-based platform designed specifically for elevator contractors to manage maintenance contracts, inspections, dispatching, and compliance.
Real-time digital inspections with photo/video documentation and automated PDF report generation for instant regulatory submissions
DuoTen is a comprehensive cloud-based platform designed specifically for elevator and escalator maintenance, offering tools for scheduling preventive maintenance, digital inspections, compliance tracking, and asset management. It enables technicians to complete checklists on mobile devices, upload photos and videos in real-time, and generate automated reports for regulatory compliance. The software integrates work order management, inventory tracking, and customer portals to streamline operations for maintenance companies.
Pros
- Robust mobile app with offline capabilities for field technicians
- Automated scheduling, reminders, and compliance reporting
- Comprehensive asset management and inventory tracking
Cons
- Pricing can be steep for small operations
- Initial setup requires some customization time
- Limited native integrations with non-elevator-specific ERP systems
Best For
Mid-to-large elevator maintenance companies needing a mobile-first, compliance-focused solution for efficient field operations and regulatory adherence.
Pricing
Custom subscription pricing starting at around $50 per elevator/month, with tiers based on users, assets, and features.
SwiftTrack
specializedReal-time dispatch, service call tracking, and preventive maintenance software tailored for the elevator industry.
Automated CAB violation tracking and elevator code compliance management
SwiftTrack from Elevator Controls is a specialized cloud-based CMMS designed exclusively for elevator maintenance companies, enabling efficient management of service calls, preventive maintenance, inspections, and compliance reporting. It provides real-time dispatching, mobile apps for technicians to log work and access job details, and robust analytics for optimizing operations. Tailored to the elevator industry, it handles unique requirements like CAB violations, ASME compliance, and inventory for parts like hoistway equipment.
Pros
- Industry-specific features for elevator compliance and inspections
- Real-time mobile access and dispatching for technicians
- Comprehensive reporting and analytics for operational insights
Cons
- Steep initial learning curve for non-technical users
- Pricing scales quickly for larger fleets
- Limited integrations with non-elevator-specific tools
Best For
Mid-to-large elevator maintenance firms needing specialized compliance tracking and field service management.
Pricing
Subscription-based, starting at ~$99/user/month for basic plans; custom enterprise pricing upon request based on elevators and users.
Symestic
specializedIoT-enabled digital platform providing predictive maintenance, remote monitoring, and performance analytics for elevators.
Proprietary IoT sensors combined with AI for condition-based predictive maintenance alerts
Symestic is a cloud-based IoT platform designed specifically for elevator maintenance, featuring sensor hardware that monitors key metrics like vibration, temperature, and door cycles in real-time. It uses AI-driven analytics for predictive maintenance, alerting technicians to potential issues before breakdowns occur, while also providing digital checklists, route optimization, and automated compliance reports. The solution streamlines operations for service companies through a central dashboard, mobile apps, and a tenant-facing portal for service transparency.
Pros
- Real-time IoT sensor monitoring prevents unexpected failures
- AI-powered predictive maintenance optimizes schedules and reduces costs
- Comprehensive digital tools including mobile apps and automated reporting
Cons
- Requires upfront hardware installation on elevators
- Pricing scales with fleet size, less ideal for very small operators
- Learning curve for integrating with legacy systems
Best For
Mid-to-large elevator service companies aiming to transition to predictive, data-driven maintenance.
Pricing
Custom subscription per elevator (typically €25-60/month per unit) plus one-time sensor hardware costs (~€200-500 per elevator).
Facilio
enterpriseAI-powered connected CMMS for commercial buildings that optimizes elevator maintenance through data analytics and work order automation.
Edge AI processing on IoT sensors for hyper-local predictive maintenance without constant cloud dependency
Facilio is a Connected CMMS platform designed for asset-intensive facilities, offering IoT-powered monitoring and predictive maintenance specifically tailored for elevators and other building systems. It enables real-time data collection from sensors on elevators to detect anomalies like unusual vibrations, door failures, or motor issues, triggering automated work orders and technician dispatching. The platform integrates AI-driven analytics for downtime reduction and compliance reporting, making it suitable for large-scale facility management.
Pros
- Robust IoT integration for real-time elevator health monitoring and predictive alerts
- AI-powered analytics that reduce unplanned downtime by up to 30%
- Comprehensive dashboards for multi-asset management including compliance and energy optimization
Cons
- Steep learning curve for non-technical users due to advanced IoT setup
- Enterprise-focused pricing lacks transparency for smaller operations
- Limited customization for niche elevator-only workflows compared to specialized tools
Best For
Enterprise facility managers handling large elevator fleets in commercial buildings who require integrated IoT and predictive maintenance.
Pricing
Custom enterprise pricing, typically quote-based starting at $5-10 per asset/month with minimums for IoT deployments.
ServiceTitan
enterpriseComprehensive field service management software used by elevator service providers for scheduling, dispatching, invoicing, and customer management.
Smart Dispatching uses AI to automatically assign optimal technicians based on skills, location, and elevator job urgency
ServiceTitan is a robust field service management (FSM) platform designed primarily for home services but adaptable for elevator maintenance, offering scheduling, dispatching, job tracking, and invoicing tools. It enables elevator companies to manage technician routes, maintenance schedules, parts inventory, and customer interactions through a centralized dashboard and mobile app. While it excels in general FSM workflows, it requires customization for elevator-specific needs like regulatory compliance and detailed inspections.
Pros
- Powerful scheduling and intelligent dispatching optimize technician routes for elevator service calls
- Comprehensive mobile app empowers field techs with real-time job details, GPS, and invoicing
- Advanced reporting and analytics provide insights into maintenance KPIs and profitability
Cons
- Lacks built-in elevator-specific features like ASME compliance tracking or hoistway inspection templates
- High enterprise-level pricing with custom contracts can be prohibitive for smaller firms
- Steep initial setup and learning curve due to extensive feature set
Best For
Mid-to-large elevator maintenance companies needing a scalable, all-in-one FSM platform with strong operational automation.
Pricing
Custom enterprise pricing, typically $265+ per technician/month with annual contracts and minimum user requirements.
FieldEdge
enterpriseField service software supporting elevator maintenance with mobile work orders, inventory tracking, and technician dispatching.
Real-time GPS-enabled dispatching that optimizes technician routes and provides live job status visibility
FieldEdge is a cloud-based field service management (FSM) software primarily designed for HVAC, plumbing, electrical, and appliance repair contractors, offering tools for scheduling, dispatching, technician mobile access, invoicing, and inventory management. It enables real-time job tracking, QuickBooks integration, and customer portals to streamline field operations. While adaptable for elevator maintenance through general scheduling and work order features, it lacks specialized tools for elevator-specific compliance, inspections, or regulatory reporting like ASME standards.
Pros
- Intuitive mobile app for technicians with real-time updates and GPS tracking
- Strong dispatching and scheduling with drag-and-drop interface
- Seamless integrations with QuickBooks and other accounting tools
Cons
- No native elevator-specific features like inspection checklists or compliance tracking
- Reporting lacks customization for detailed maintenance histories or regulatory audits
- Custom configurations required for niche elevator workflows, increasing setup time
Best For
Mid-sized multi-trade contractors handling elevator maintenance alongside HVAC or plumbing services who need versatile general FSM tools.
Pricing
Custom pricing typically starts at $165 per user/month, with tiers based on features and user count; includes implementation fees.
UpKeep
enterpriseMobile-first CMMS platform for creating preventive maintenance schedules, work orders, and asset tracking suitable for elevator upkeep.
Mobile-first work order app with offline access and photo/GPS logging for instant elevator inspection documentation
UpKeep is a mobile-first cloud-based CMMS platform that streamlines work order management, preventive maintenance scheduling, and asset tracking for maintenance teams. For elevator maintenance, it allows technicians to create digital checklists, log service history, track parts inventory, and receive real-time alerts for inspections and repairs. While versatile across industries, it supports elevator-specific workflows like routine safety checks and downtime minimization through its intuitive interface.
Pros
- Highly intuitive mobile app for field technicians performing on-site elevator inspections
- Strong preventive maintenance scheduling to ensure compliance with service intervals
- Real-time asset tracking and inventory management for elevator parts and components
Cons
- Lacks built-in elevator-specific regulatory compliance tools like ASME A17.1 reporting
- Custom reporting requires add-ons or integrations, limiting out-of-box elevator analytics
- Pricing scales per user, which can become costly for large elevator service teams
Best For
Mid-sized property managers and elevator service companies needing a user-friendly general CMMS for daily maintenance and scheduling.
Pricing
Starter at $45/user/month (billed annually), Essentials $75/user/month, Elite $125/user/month; custom Enterprise pricing available.
MaintainX
enterpriseDigital workflow platform that digitizes maintenance checklists, inspections, and corrective actions for elevator systems.
QR code scanning for instant work order creation and asset lookup directly from elevator equipment
MaintainX is a mobile-first CMMS platform that streamlines work order management, preventive maintenance scheduling, and asset tracking for maintenance teams. In the context of elevator maintenance, it supports customizable checklists for inspections, digital logging of repairs, and real-time updates from field technicians via its intuitive app. While versatile across industries, it enables elevator contractors to track downtime, parts inventory, and compliance documentation efficiently. However, it lacks deep specialization for elevator-specific regulations.
Pros
- Highly intuitive mobile app with offline access for field techs
- Customizable checklists and PM scheduling tailored to routine elevator inspections
- Affordable pricing with a free tier for small teams
Cons
- Not specialized for elevator compliance like ASME standards or DOB reporting
- Limited advanced analytics and integrations for elevator IoT or controllers
- Inventory management lacks predictive forecasting for parts
Best For
Small to mid-sized elevator maintenance companies needing a simple, cost-effective mobile CMMS for daily operations and basic preventive maintenance.
Pricing
Free plan for basic use; Pro at $16/user/month (annual); Enterprise custom pricing.
Fiix
enterpriseCloud CMMS software for managing elevator assets, preventive maintenance, and work orders with strong reporting features.
Asset360 for comprehensive 360-degree asset visibility, including maintenance history and performance metrics tailored to elevators
Fiix is a cloud-based CMMS platform designed for maintenance management, enabling teams to track assets, schedule preventive maintenance, manage work orders, and handle inventory. For elevator maintenance, it supports tracking elevator assets, scheduling routine inspections and repairs, and generating compliance reports. While versatile across industries, it requires customization for elevator-specific workflows like ASME code checklists.
Pros
- Intuitive mobile app for field technicians updating work orders on elevators
- Robust preventive maintenance scheduling and asset tracking
- Unlimited users in higher plans for growing teams
Cons
- No built-in elevator-specific templates or regulatory checklists
- Reporting lacks depth without custom configuration
- Integrations for elevator IoT sensors require additional setup
Best For
Small to mid-sized elevator service companies needing a general-purpose, user-friendly CMMS without highly specialized features.
Pricing
Starts at $46/user/month (Starter plan, billed annually); higher tiers like Professional ($96/user/month) and Enterprise (custom) offer advanced features.
Hippo CMMS
enterpriseWeb-based CMMS for tracking elevator maintenance requests, scheduling PM, and managing parts inventory affordably.
Drag-and-drop calendar for intuitive preventive maintenance scheduling
Hippo CMMS is a cloud-based computerized maintenance management system (CMMS) that handles work orders, preventive maintenance scheduling, asset management, and inventory tracking for facilities and equipment maintenance. In the context of elevator maintenance, it supports logging service history, scheduling inspections, and managing spare parts, making it suitable for general upkeep tasks. However, it is a general-purpose tool without deep integrations or features specific to elevator industry standards like ASME codes or hoistway safety protocols.
Pros
- Affordable and scalable pricing
- User-friendly interface with quick setup
- Strong mobile app for on-site technicians
Cons
- Lacks elevator-specific compliance tools and checklists
- Limited integrations with elevator hardware or monitoring systems
- Basic reporting lacks advanced analytics for trends
Best For
Small to mid-sized elevator maintenance teams needing a simple, budget-friendly CMMS for routine scheduling and work order management.
Pricing
Starts at $195/month for up to 5 users; $35-50 per additional user/month, with annual discounts available.
Conclusion
The reviewed elevator maintenance software present diverse strengths, with DuoTen leading through its specialized focus on managing contracts and compliance for elevator contractors. SwiftTrack excels in real-time dispatch and tracking, while Symestic stands out with IoT-driven predictive maintenance, each offering unique value based on operational priorities. Collectively, they showcase how technology reshapes elevator maintenance efficiency.
Explore DuoTen to leverage a tailored solution that streamlines maintenance workflows, paving the way for smoother operations and better compliance.
Tools Reviewed
All tools were independently evaluated for this comparison
