Quick Overview
- 1#1: Gorgias - AI-powered customer service platform tailored for ecommerce with live chat, ticketing, and Shopify integrations to recover sales from support.
- 2#2: Intercom - Customer messaging platform offering live chat, bots, and personalized support for ecommerce growth and retention.
- 3#3: Zendesk - Comprehensive service suite with live chat features, automation, and ecommerce integrations for scalable support.
- 4#4: LiveChat - Real-time live chat software designed for ecommerce sales, support, and visitor engagement on websites.
- 5#5: Tidio - Affordable live chat and chatbot tool with deep integrations for Shopify, WooCommerce, and ecommerce automation.
- 6#6: Drift - Conversational AI platform with live chat for ecommerce marketing, sales qualification, and customer onboarding.
- 7#7: HubSpot - Free-to-enterprise live chat integrated with CRM for tracking ecommerce leads and providing proactive support.
- 8#8: Crisp - Multichannel live chat platform with shared inbox for ecommerce teams to handle support and sales conversations.
- 9#9: Kustomer - Omnichannel customer service platform with live chat and AI for unified ecommerce support experiences.
- 10#10: Re:amaze - All-in-one helpdesk combining live chat, email, and social messaging optimized for ecommerce customer service.
Tools were evaluated based on features (such as AI, automation, and multichannel support), user experience (intuitive design, setup ease), performance (reliability, response times), and value (pricing models, scalability), ensuring a balanced mix of innovation and practicality for modern ecommerce workflows.
Comparison Table
This comparison table explores the leading ecommerce live chat tools, including Gorgias, Intercom, Zendesk, LiveChat, and Tidio, to guide businesses in selecting the right solution for their customer engagement needs. Readers will find insights into key features, pricing models, and usability, helping them identify a tool that aligns with their operational goals.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Gorgias AI-powered customer service platform tailored for ecommerce with live chat, ticketing, and Shopify integrations to recover sales from support. | specialized | 9.6/10 | 9.8/10 | 9.2/10 | 9.3/10 |
| 2 | Intercom Customer messaging platform offering live chat, bots, and personalized support for ecommerce growth and retention. | enterprise | 9.2/10 | 9.6/10 | 8.1/10 | 8.5/10 |
| 3 | Zendesk Comprehensive service suite with live chat features, automation, and ecommerce integrations for scalable support. | enterprise | 8.2/10 | 9.0/10 | 7.5/10 | 7.0/10 |
| 4 | LiveChat Real-time live chat software designed for ecommerce sales, support, and visitor engagement on websites. | specialized | 8.7/10 | 8.9/10 | 9.3/10 | 8.2/10 |
| 5 | Tidio Affordable live chat and chatbot tool with deep integrations for Shopify, WooCommerce, and ecommerce automation. | specialized | 8.4/10 | 8.6/10 | 9.2/10 | 8.0/10 |
| 6 | Drift Conversational AI platform with live chat for ecommerce marketing, sales qualification, and customer onboarding. | specialized | 8.1/10 | 8.7/10 | 7.6/10 | 7.5/10 |
| 7 | HubSpot Free-to-enterprise live chat integrated with CRM for tracking ecommerce leads and providing proactive support. | enterprise | 7.6/10 | 7.2/10 | 8.4/10 | 8.8/10 |
| 8 | Crisp Multichannel live chat platform with shared inbox for ecommerce teams to handle support and sales conversations. | specialized | 8.2/10 | 8.4/10 | 9.0/10 | 8.6/10 |
| 9 | Kustomer Omnichannel customer service platform with live chat and AI for unified ecommerce support experiences. | enterprise | 8.7/10 | 9.2/10 | 8.4/10 | 8.0/10 |
| 10 | Re:amaze All-in-one helpdesk combining live chat, email, and social messaging optimized for ecommerce customer service. | specialized | 8.1/10 | 8.5/10 | 7.7/10 | 8.0/10 |
AI-powered customer service platform tailored for ecommerce with live chat, ticketing, and Shopify integrations to recover sales from support.
Customer messaging platform offering live chat, bots, and personalized support for ecommerce growth and retention.
Comprehensive service suite with live chat features, automation, and ecommerce integrations for scalable support.
Real-time live chat software designed for ecommerce sales, support, and visitor engagement on websites.
Affordable live chat and chatbot tool with deep integrations for Shopify, WooCommerce, and ecommerce automation.
Conversational AI platform with live chat for ecommerce marketing, sales qualification, and customer onboarding.
Free-to-enterprise live chat integrated with CRM for tracking ecommerce leads and providing proactive support.
Multichannel live chat platform with shared inbox for ecommerce teams to handle support and sales conversations.
Omnichannel customer service platform with live chat and AI for unified ecommerce support experiences.
All-in-one helpdesk combining live chat, email, and social messaging optimized for ecommerce customer service.
Gorgias
specializedAI-powered customer service platform tailored for ecommerce with live chat, ticketing, and Shopify integrations to recover sales from support.
Real-time 360° customer view that embeds order history, inventory, and product data directly into live chat conversations
Gorgias is a comprehensive customer service platform designed specifically for ecommerce businesses, combining live chat, helpdesk ticketing, and automation tools. It integrates deeply with platforms like Shopify, Magento, and BigCommerce, pulling in real-time customer data such as order history, product details, and shipping info directly into chat interfaces. This enables agents to provide personalized, context-aware support, reducing response times and boosting customer satisfaction. Additionally, its AI-powered macros and automations streamline repetitive tasks for scaling stores.
Pros
- Seamless ecommerce integrations with Shopify and others for instant customer context
- Powerful AI automations and macros that save time on common queries
- Omnichannel support including chat, email, SMS, and social media
Cons
- Pricing scales with monthly order volume, becoming costly for high-volume stores
- Steeper learning curve for advanced automation features
- Limited free trial and onboarding can feel sales-heavy
Best For
Scaling ecommerce brands on Shopify or similar platforms needing contextual live chat and automated support to handle high support volumes efficiently.
Pricing
Tiered plans starting at $60/month (Starter: up to 500 orders), $360/month (Pro: up to 2,500 orders), and custom Enterprise pricing, billed monthly with order-based scaling.
Intercom
enterpriseCustomer messaging platform offering live chat, bots, and personalized support for ecommerce growth and retention.
In-chat product carousel and checkout integration, allowing customers to browse, recommend, and purchase products directly within the Messenger widget
Intercom is a powerful customer messaging platform designed for ecommerce businesses, offering live chat, AI-powered chatbots, proactive messaging, and personalized customer support. It integrates deeply with platforms like Shopify, WooCommerce, and BigCommerce, enabling features such as abandoned cart recovery, in-chat product recommendations, and real-time order tracking. With advanced segmentation, behavioral targeting, and analytics, Intercom helps ecommerce teams convert visitors into customers and retain them through seamless, omnichannel communication.
Pros
- Deep ecommerce integrations for Shopify and others with in-chat product browsing and cart recovery
- Advanced AI chatbots and automation for personalized, scalable support
- Comprehensive analytics and customer data platform for insights and targeting
Cons
- Steep learning curve due to extensive features
- Pricing scales quickly with usage, expensive for small stores
- Custom setup required for optimal ecommerce workflows
Best For
Scaling ecommerce businesses with moderate to high traffic seeking advanced personalization and automation beyond basic live chat.
Pricing
Starts at $74/month (Essential, billed annually) for up to 2,500 monthly active users; Advanced at $139/month, with custom Expert plans based on usage and seats.
Zendesk
enterpriseComprehensive service suite with live chat features, automation, and ecommerce integrations for scalable support.
AI-driven Answer Bot with ecommerce-specific triggers for proactive cart recovery and instant query resolution
Zendesk is a comprehensive customer service platform that excels in live chat for ecommerce, offering real-time messaging, AI-powered bots, and omnichannel support to handle customer inquiries efficiently. It integrates seamlessly with major ecommerce platforms like Shopify and BigCommerce, enabling features such as cart abandonment recovery, product recommendations, and personalized support. The tool provides robust analytics to track chat performance and improve conversion rates, making it suitable for scaling customer interactions.
Pros
- Powerful omnichannel integration including chat, email, and social media
- Advanced AI bots and automation for handling high-volume ecommerce queries
- Deep analytics and reporting for optimizing chat-driven sales
Cons
- Higher cost structure not ideal for small ecommerce stores
- Steeper learning curve due to extensive feature set
- Customization requires technical setup for optimal ecommerce use
Best For
Mid-to-large ecommerce businesses needing a scalable, all-in-one customer service platform with strong live chat capabilities.
Pricing
Starts at $55 per agent/month (billed annually) for Suite Team plan; higher tiers up to $115+ for advanced features.
LiveChat
specializedReal-time live chat software designed for ecommerce sales, support, and visitor engagement on websites.
Real-time visitor tracking that displays pages viewed, products examined, and cart status directly in the chat window
LiveChat is a robust live chat platform tailored for ecommerce websites, enabling real-time customer support, sales conversations, and engagement to reduce cart abandonment and drive conversions. It features customizable chat widgets, AI-powered chatbots for 24/7 automation, and deep integrations with platforms like Shopify, WooCommerce, and BigCommerce. Advanced visitor tracking provides insights into browsing behavior, product views, and purchase intent, helping agents personalize interactions effectively.
Pros
- Seamless integrations with major ecommerce platforms like Shopify and Magento
- Powerful AI chatbots and automation for handling routine queries
- Real-time visitor monitoring with product interest insights
Cons
- Pricing scales per agent, which can be costly for large teams
- Advanced reporting and customizations locked behind higher tiers
- No perpetual free plan, only a 14-day trial
Best For
Mid-sized ecommerce stores with growing customer support needs that require strong automation and sales-focused chat tools.
Pricing
Starts at $20/agent/month (Starter, billed annually), Team $39, Business $59, Enterprise custom.
Tidio
specializedAffordable live chat and chatbot tool with deep integrations for Shopify, WooCommerce, and ecommerce automation.
Lyro AI agent for fully autonomous customer service conversations
Tidio is an all-in-one customer messaging platform designed for e-commerce websites, offering live chat, AI-powered chatbots, and automation tools to engage visitors and drive sales. It excels in real-time support, abandoned cart recovery, and product recommendations through seamless integrations with Shopify, WooCommerce, BigCommerce, and more. The platform combines human agents with AI like Lyro to handle queries efficiently, reducing response times and boosting conversions.
Pros
- Quick setup with no-code chatbot builder and e-commerce integrations
- AI automation (Lyro) handles up to 70% of queries autonomously
- Abandoned cart recovery and visitor tracking boost sales
Cons
- Free plan limits advanced features and conversations
- Pricing scales quickly with agents and high-volume AI usage
- Analytics and reporting lack depth compared to enterprise tools
Best For
Small to medium e-commerce stores seeking affordable AI-driven live chat with easy setup and sales-focused automations.
Pricing
Free plan for basics; Starter at $29/mo (100 AI replies, 3 operators); Growth at $69/mo (unlimited AI, more operators); billed annually for discounts.
Drift
specializedConversational AI platform with live chat for ecommerce marketing, sales qualification, and customer onboarding.
Revenue Playbooks for scripting guided, high-conversion conversations tailored to ecommerce funnels
Drift is a conversational marketing and sales platform that powers live chat, AI chatbots, and automated workflows to engage ecommerce visitors in real-time. It enables personalized shopping assistance, abandoned cart recovery, product recommendations, and lead qualification directly on the site. With strong integrations for Shopify, BigCommerce, and CRMs, Drift helps ecommerce teams convert browsers into buyers through guided conversations and analytics.
Pros
- Advanced AI chatbots and playbooks for automated sales qualification
- Seamless integrations with major ecommerce platforms like Shopify
- Real-time visitor tracking and personalization for higher conversions
Cons
- Pricing can be steep for small ecommerce stores
- Steeper learning curve for building complex workflows
- Free plan lacks advanced ecommerce-specific features
Best For
Mid-to-large ecommerce businesses seeking AI-driven conversational sales and support at scale.
Pricing
Free limited plan; Essentials starts at ~$400/month; Pro and Enterprise are custom quote-based.
HubSpot
enterpriseFree-to-enterprise live chat integrated with CRM for tracking ecommerce leads and providing proactive support.
Free unlimited live chat with automatic CRM lead syncing and multi-channel inbox
HubSpot's Conversations tool provides live chat functionality as part of its all-in-one CRM platform, enabling real-time customer engagement on ecommerce websites through embeddable chat widgets and bots. It excels in capturing visitor data, routing chats to teams, and integrating with the broader HubSpot ecosystem for sales and support workflows. While suitable for basic ecommerce support and lead generation, it lacks specialized features like native abandoned cart recovery or in-chat product catalogs compared to dedicated ecommerce chat tools.
Pros
- Free plan with unlimited chats and robust chatbot builder
- Seamless integration with HubSpot CRM and ecommerce platforms like Shopify
- Strong analytics and visitor tracking for personalized engagement
Cons
- Limited ecommerce-specific automations like order lookup or upsell recommendations
- Advanced features locked behind expensive Professional plans ($800+/mo)
- Overkill interface for teams needing only chat functionality
Best For
Ecommerce businesses already using HubSpot CRM that want integrated live chat for lead capture and basic support without additional tools.
Pricing
Free plan includes core live chat; Starter at $20/user/month; Professional at $800/month (minimum 3 users) for advanced bots and integrations.
Crisp
specializedMultichannel live chat platform with shared inbox for ecommerce teams to handle support and sales conversations.
Unified multichannel inbox combining live chat, email, WhatsApp, and more for centralized ecommerce customer management
Crisp is a customer messaging platform tailored for ecommerce businesses, providing live chat widgets, AI-powered chatbots, and multichannel support including email, WhatsApp, and social media. It excels in ecommerce integrations with platforms like Shopify, WooCommerce, and BigCommerce, enabling features such as abandoned cart recovery, order tracking, and personalized product recommendations. The unified inbox allows teams to manage conversations efficiently, with automation to handle routine queries and scale support.
Pros
- Generous free plan with core features for small teams
- Seamless ecommerce integrations and automation for carts/orders
- Intuitive interface with quick setup and mobile apps
Cons
- Advanced analytics and reporting are limited in lower tiers
- AI capabilities lag behind top competitors like Intercom
- Operator limits on free plan restrict scaling
Best For
Small to mid-sized ecommerce stores seeking affordable multichannel support with easy automation.
Pricing
Free plan (2 operators); Turbo $25/mo (3 operators, unlimited chats); Business $95/mo (10 operators); Enterprise custom.
Kustomer
enterpriseOmnichannel customer service platform with live chat and AI for unified ecommerce support experiences.
The intelligent customer timeline that aggregates all interaction history, purchase data, and preferences for hyper-personalized live chat support.
Kustomer is an omnichannel customer service CRM platform that provides robust live chat capabilities optimized for ecommerce, unifying conversations from chat, email, SMS, social media, and voice into a single intelligent timeline. It leverages AI for automation, routing, and personalization, helping ecommerce teams resolve issues faster and drive conversions through proactive engagement. With deep integrations for Shopify, BigCommerce, and other platforms, it turns support into a sales opportunity by surfacing purchase history and preferences in real-time.
Pros
- Unified customer timeline for instant context on chats
- AI-powered bots and automations reduce agent workload
- Seamless ecommerce integrations like Shopify for order data in chat
Cons
- Pricing is premium and scales with users/channels
- Advanced features have a learning curve for smaller teams
- Overkill for basic live chat needs without full CRM utilization
Best For
Mid-to-large ecommerce businesses needing omnichannel support integrated with a full customer service CRM.
Pricing
Custom enterprise pricing, typically starting at $89/agent/month (billed annually) for core plans, with higher tiers for advanced AI and unlimited channels.
Re:amaze
specializedAll-in-one helpdesk combining live chat, email, and social messaging optimized for ecommerce customer service.
Contact360 profiles that consolidate customer data from chat, email, social, and ecommerce orders for instant context
Re:amaze is an omnichannel customer support platform that integrates live chat, email, social media, and phone into a unified inbox, tailored for ecommerce teams. It offers real-time visitor tracking, proactive chat invitations, and seamless integrations with Shopify, BigCommerce, and WooCommerce to enable order lookups and cart recovery directly in conversations. The tool emphasizes automation through chatbots, macros, and triggers to streamline support and drive sales.
Pros
- Deep ecommerce integrations for order management in chat
- Unified inbox across multiple channels reduces context switching
- Robust automation and chatbot features for scaling support
Cons
- Interface feels dated and has a learning curve
- Advanced reporting locked behind higher tiers
- Limited free plan and agent limits on entry-level pricing
Best For
Mid-sized ecommerce stores needing omnichannel live chat with strong platform integrations.
Pricing
Starts at $29/month (Starter, 1 agent, limited features); $59/month (Growth); $99/month (Pro); custom Enterprise plans available.
Conclusion
Ecommerce live chat solutions reviewed here cater to varied needs, from sales recovery to scalable support. Gorgias leads as the top choice, leveraging AI and integrations to streamline operations, while Intercom excels in personalization for retention and Zendesk offers robust scalability for growing businesses. Each tool stands out, ensuring there’s a fit for diverse ecommerce goals.
Take the first step to enhanced customer engagement—try Gorgias to unlock AI-driven support, recover sales, and build lasting connections with your audience.
Tools Reviewed
All tools were independently evaluated for this comparison