Quick Overview
- 1#1: Gorgias - AI-powered helpdesk platform tailored for ecommerce with deep integrations into Shopify, order management, and automation for customer tickets.
- 2#2: Zendesk - Comprehensive customer service platform with multichannel support, ecommerce integrations, and robust ticketing for scaling online stores.
- 3#3: Re:amaze - All-in-one helpdesk for ecommerce combining email, chat, social, and phone support with Shopify and WooCommerce integrations.
- 4#4: Kustomer - AI-driven customer service CRM with unified inbox and real-time data sync for ecommerce order resolution and personalization.
- 5#5: Richpanel - Modern helpdesk for ecommerce brands offering self-service portals, ticketing, and returns management integrated with major platforms.
- 6#6: Freshdesk - Affordable ticketing system with automation, multichannel support, and ecommerce app integrations for efficient customer service.
- 7#7: Intercom - Customer messaging platform with helpdesk features, live chat, and targeted support for ecommerce user journeys.
- 8#8: Help Scout - Shared inbox helpdesk focused on email and chat support with simple workflows ideal for small to mid-sized ecommerce teams.
- 9#9: Zoho Desk - Scalable helpdesk software with omnichannel support, AI bots, and integrations for ecommerce CRM and inventory management.
- 10#10: HubSpot Service Hub - Free-to-enterprise service platform with ticketing, knowledge base, and ecommerce-friendly CRM integrations for customer support.
We selected these tools based on their alignment with ecommerce-specific challenges, including robust integrations, automation capabilities, and user experience. Rankings prioritize features that enhance ticket resolution, personalize interactions, and scale with business growth, ensuring each tool delivers exceptional value for teams of all sizes.
Comparison Table
Ecommerce operations demand efficient customer support, and selecting the right help desk software is critical. This comparison table explores top tools like Gorgias, Zendesk, Re:amaze, Kustomer, Richpanel, and others, examining features, integrations, and user experience. Readers will uncover key details to identify software that fits their business needs, from scalability to satisfaction.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Gorgias AI-powered helpdesk platform tailored for ecommerce with deep integrations into Shopify, order management, and automation for customer tickets. | specialized | 9.6/10 | 9.8/10 | 9.1/10 | 9.2/10 |
| 2 | Zendesk Comprehensive customer service platform with multichannel support, ecommerce integrations, and robust ticketing for scaling online stores. | enterprise | 9.1/10 | 9.5/10 | 8.7/10 | 8.3/10 |
| 3 | Re:amaze All-in-one helpdesk for ecommerce combining email, chat, social, and phone support with Shopify and WooCommerce integrations. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 4 | Kustomer AI-driven customer service CRM with unified inbox and real-time data sync for ecommerce order resolution and personalization. | enterprise | 8.7/10 | 9.2/10 | 8.1/10 | 7.9/10 |
| 5 | Richpanel Modern helpdesk for ecommerce brands offering self-service portals, ticketing, and returns management integrated with major platforms. | specialized | 8.7/10 | 9.2/10 | 8.4/10 | 8.1/10 |
| 6 | Freshdesk Affordable ticketing system with automation, multichannel support, and ecommerce app integrations for efficient customer service. | enterprise | 8.6/10 | 8.8/10 | 9.0/10 | 8.1/10 |
| 7 | Intercom Customer messaging platform with helpdesk features, live chat, and targeted support for ecommerce user journeys. | enterprise | 8.2/10 | 9.0/10 | 7.5/10 | 7.0/10 |
| 8 | Help Scout Shared inbox helpdesk focused on email and chat support with simple workflows ideal for small to mid-sized ecommerce teams. | other | 8.3/10 | 8.0/10 | 9.5/10 | 7.8/10 |
| 9 | Zoho Desk Scalable helpdesk software with omnichannel support, AI bots, and integrations for ecommerce CRM and inventory management. | enterprise | 8.6/10 | 9.1/10 | 8.2/10 | 9.5/10 |
| 10 | HubSpot Service Hub Free-to-enterprise service platform with ticketing, knowledge base, and ecommerce-friendly CRM integrations for customer support. | enterprise | 7.8/10 | 7.5/10 | 8.5/10 | 7.0/10 |
AI-powered helpdesk platform tailored for ecommerce with deep integrations into Shopify, order management, and automation for customer tickets.
Comprehensive customer service platform with multichannel support, ecommerce integrations, and robust ticketing for scaling online stores.
All-in-one helpdesk for ecommerce combining email, chat, social, and phone support with Shopify and WooCommerce integrations.
AI-driven customer service CRM with unified inbox and real-time data sync for ecommerce order resolution and personalization.
Modern helpdesk for ecommerce brands offering self-service portals, ticketing, and returns management integrated with major platforms.
Affordable ticketing system with automation, multichannel support, and ecommerce app integrations for efficient customer service.
Customer messaging platform with helpdesk features, live chat, and targeted support for ecommerce user journeys.
Shared inbox helpdesk focused on email and chat support with simple workflows ideal for small to mid-sized ecommerce teams.
Scalable helpdesk software with omnichannel support, AI bots, and integrations for ecommerce CRM and inventory management.
Free-to-enterprise service platform with ticketing, knowledge base, and ecommerce-friendly CRM integrations for customer support.
Gorgias
specializedAI-powered helpdesk platform tailored for ecommerce with deep integrations into Shopify, order management, and automation for customer tickets.
Ecommerce-native customer data unification, pulling live order history, inventory, and purchase data into every ticket for context-aware support.
Gorgias is a leading help desk platform designed specifically for ecommerce businesses, integrating deeply with platforms like Shopify, BigCommerce, Magento, and WooCommerce to centralize customer support. It unifies tickets from email, chat, SMS, social media, and phone into a single inbox, enriched with real-time customer and order data for faster resolutions. AI-driven automation, macros, and rules enable teams to automate up to 60% of inquiries, while analytics provide insights to optimize support operations.
Pros
- Seamless integrations with major ecommerce platforms for instant order and customer context
- Powerful AI automations and macros that handle repetitive queries efficiently
- Multichannel support with robust analytics and reporting for data-driven improvements
Cons
- Pricing scales quickly with order volume, which can be costly for high-traffic stores
- Steep learning curve for advanced automation setup
- Primarily optimized for ecommerce, less ideal for non-store businesses
Best For
Scaling ecommerce brands with Shopify or similar platforms seeking to automate high-volume customer support.
Pricing
Starts at $10/agent/month (Starter); Basic ($60/mo up to 250 orders), Pro ($360/mo up to 1,250 orders), Premium ($900/mo up to 3,000 orders), with Enterprise custom pricing.
Zendesk
enterpriseComprehensive customer service platform with multichannel support, ecommerce integrations, and robust ticketing for scaling online stores.
Sunshine platform enabling deep, no-code integrations with ecommerce tools for contextual ticketing and automated workflows
Zendesk is a comprehensive customer service platform that centralizes support tickets, live chat, email, social media, and phone interactions into a unified help desk. For ecommerce businesses, it streamlines handling of order inquiries, returns, refunds, and shipping issues through automation, AI bots, and self-service portals. It integrates deeply with platforms like Shopify, BigCommerce, and WooCommerce, providing contextual customer data to agents for faster resolutions.
Pros
- Extensive omnichannel support including chat, email, and social integrations tailored for ecommerce
- Powerful AI automation and bots for handling routine customer queries like order status
- Robust analytics and reporting for tracking support metrics and customer satisfaction
Cons
- Pricing can be expensive for small ecommerce teams starting out
- Advanced customizations and setups require technical expertise or time
- Steeper learning curve for non-enterprise users despite intuitive interface
Best For
Mid-to-large ecommerce businesses with high ticket volumes needing scalable, omnichannel support.
Pricing
Suite plans start at $55/agent/month (billed annually) for Team, $89 for Growth, $115 for Professional, and custom Enterprise pricing.
Re:amaze
specializedAll-in-one helpdesk for ecommerce combining email, chat, social, and phone support with Shopify and WooCommerce integrations.
Automatic order and customer data enrichment from ecommerce platforms directly in tickets for faster, context-aware support.
Re:amaze is an omnichannel customer support platform tailored for ecommerce businesses, unifying email, live chat, social media, SMS, and voice into a single intelligent inbox. It provides ticketing, automation rules, self-service knowledge bases, and deep integrations with platforms like Shopify, BigCommerce, and WooCommerce for seamless order lookups and customer data syncing. Designed to boost agent productivity, it includes AI-driven features like auto-responses and real-time collaboration tools to enhance resolution times and customer satisfaction.
Pros
- Omnichannel unification for email, chat, social, and SMS in one inbox
- Ecommerce-specific integrations with auto-order lookup and data syncing
- Powerful automations, macros, and AI chatbots for efficiency
Cons
- Pricing scales quickly for larger teams or high volumes
- Advanced features have a moderate learning curve
- Reporting customization could be more flexible
Best For
Growing ecommerce businesses needing a unified, multi-channel helpdesk with strong platform integrations.
Pricing
Starts at $29/month (Amazing plan, 1 agent), up to $199/month (Summit plan, unlimited agents); volume-based add-ons apply; 30-day free trial.
Kustomer
enterpriseAI-driven customer service CRM with unified inbox and real-time data sync for ecommerce order resolution and personalization.
Real-time unified customer profiles that aggregate all touchpoints for instant context and personalization
Kustomer is an omnichannel customer service CRM platform that unifies customer data from email, chat, SMS, social media, voice, and more into a single, real-time profile for personalized support. Tailored for ecommerce, it integrates deeply with platforms like Shopify, BigCommerce, and Klaviyo to streamline order tracking, returns, and inquiries. Its AI-powered automations and workflows enable scaling teams to handle high-volume support efficiently while reducing response times.
Pros
- Unified 360-degree customer profiles for personalized interactions
- Seamless omnichannel support with strong ecommerce integrations
- Advanced AI automations and KustomerIQ for proactive insights
Cons
- Premium pricing that may strain smaller budgets
- Steeper learning curve for advanced customizations
- Reporting and analytics require additional setup for full potential
Best For
Mid-to-large ecommerce brands with high support volumes needing omnichannel personalization and AI-driven efficiency.
Pricing
Custom enterprise pricing; starts around $89/user/month for basic plans, scaling to $200+/user/month for advanced features (billed annually, contact sales).
Richpanel
specializedModern helpdesk for ecommerce brands offering self-service portals, ticketing, and returns management integrated with major platforms.
Visual order context and customer journey timeline directly in the ticket interface
Richpanel is a customer service platform designed specifically for ecommerce businesses, offering a unified inbox for handling support across email, live chat, social media, and SMS. It features AI-powered automation, self-service knowledge bases, and deep integrations with platforms like Shopify, BigCommerce, and WooCommerce to provide agents with visual order context and customer timelines. This enables faster resolutions for common ecommerce issues like returns, tracking, and refunds.
Pros
- Deep ecommerce-specific integrations with order visibility in tickets
- AI automation and chatbots reduce ticket volume significantly
- Omnichannel support with self-service options for customers
Cons
- Pricing starts relatively high for small stores
- Steep learning curve for advanced automation setup
- Some features locked behind higher-tier plans
Best For
Mid-sized ecommerce businesses handling moderate to high support volumes that need integrated order management and AI tools.
Pricing
Starts at $99/month (Starter, 3 agents), $299/month (Growth), $599/month (Pro), with custom Enterprise pricing; 14-day free trial available.
Freshdesk
enterpriseAffordable ticketing system with automation, multichannel support, and ecommerce app integrations for efficient customer service.
Collision detection prevents duplicate agent responses on the same ticket, ensuring efficient ecommerce support.
Freshdesk is a versatile customer support platform designed to manage tickets across email, chat, phone, social media, and web portals, making it suitable for ecommerce businesses handling inquiries about orders, returns, and product issues. It features automation rules, AI-driven insights via Freddy AI, and a customizable knowledge base to enhance self-service and agent efficiency. With strong integrations for platforms like Shopify and WooCommerce, it scales well for online retailers seeking centralized support operations.
Pros
- Omnichannel ticketing unifies customer interactions from multiple sources
- Powerful automation and Freddy AI reduce manual work for common ecommerce queries
- Robust integrations with Shopify, BigCommerce, and other ecommerce tools
Cons
- Pricing escalates quickly for advanced features needed by larger teams
- Reporting and analytics lack depth for complex ecommerce metrics
- Not as specialized for ecommerce order management as dedicated tools like Gorgias
Best For
Mid-sized ecommerce businesses needing scalable multi-channel support with automation to handle high-volume customer inquiries.
Pricing
Free plan available; paid tiers start at $15/agent/month (Sprout), up to $79/agent/month (Enterprise), billed annually.
Intercom
enterpriseCustomer messaging platform with helpdesk features, live chat, and targeted support for ecommerce user journeys.
Fin AI Agent, an autonomous AI that handles complex customer conversations and resolutions without human intervention
Intercom is a versatile customer messaging platform designed for real-time chat, automated bots, and personalized outreach, making it suitable for ecommerce help desks by enabling proactive customer support. It integrates seamlessly with platforms like Shopify and BigCommerce to handle inquiries, recover abandoned carts, and provide self-service options through a customizable help center. With advanced analytics and customer segmentation, it helps ecommerce teams scale support efficiently while driving conversions.
Pros
- Powerful AI-driven automation and chatbots for quick query resolution
- Deep integrations with ecommerce platforms like Shopify and segment-based targeting
- Comprehensive analytics and customer data platform for personalized support
Cons
- High pricing that scales quickly with usage and team size
- Steep learning curve for setup and advanced customization
- Less robust traditional ticketing workflow compared to dedicated help desk tools
Best For
Mid-sized ecommerce businesses seeking proactive, messaging-first customer support with automation to boost engagement and retention.
Pricing
Starts at $74/month (Starter, annual billing) for basic features; Advanced at $139/month, with custom Expert/Enterprise plans based on volume.
Help Scout
otherShared inbox helpdesk focused on email and chat support with simple workflows ideal for small to mid-sized ecommerce teams.
Shared Inbox that mimics email conversations for effortless team collaboration and context retention
Help Scout is a customer support platform that transforms email inboxes into shared, collaborative workspaces for efficient team handling of inquiries. It includes features like live chat, a self-service knowledge base (Docs), automation workflows, and integrations with ecommerce platforms such as Shopify and WooCommerce. Ideal for ecommerce help desks, it enables quick order lookups, personalized responses, and performance tracking to improve customer satisfaction without overwhelming complexity.
Pros
- Intuitive email-like interface that speeds up agent response times
- Seamless integrations with major ecommerce platforms like Shopify for order management
- Robust knowledge base tools for self-service customer support
Cons
- Limited advanced automation and AI features compared to ecommerce specialists like Gorgias
- No built-in phone or voice support
- Pricing scales quickly for teams needing premium features
Best For
Small to mid-sized ecommerce businesses seeking a simple, collaborative help desk for email and chat support without steep learning curves.
Pricing
Standard plan at $20/user/month, Plus at $40/user/month, Pro at $65/user/month (billed annually); 15-day free trial available.
Zoho Desk
enterpriseScalable helpdesk software with omnichannel support, AI bots, and integrations for ecommerce CRM and inventory management.
Zia AI for contextual ticket insights, auto-suggestions, and predictive analytics optimized for ecommerce support workflows
Zoho Desk is a comprehensive omnichannel help desk platform tailored for customer support, including ecommerce businesses handling inquiries about orders, returns, and shipping. It features ticketing automation, self-service portals, AI-driven insights via Zia, and integrations with platforms like Shopify, WooCommerce, and BigCommerce. The software enables efficient multi-channel support, SLA management, and analytics to improve resolution times and customer satisfaction in fast-paced online retail environments.
Pros
- Highly affordable with robust features across plans
- Extensive integrations with ecommerce platforms like Shopify and WooCommerce
- Advanced AI automation (Zia) for ticket routing and predictions
Cons
- Steep learning curve for setup and customization
- Advanced reporting and analytics locked in higher tiers
- Interface feels cluttered compared to more modern competitors
Best For
Mid-sized ecommerce businesses needing scalable, cost-effective support with strong automation and integrations.
Pricing
Free for up to 3 agents; Standard at $14/agent/month, Professional $23, Enterprise $40 (billed annually).
HubSpot Service Hub
enterpriseFree-to-enterprise service platform with ticketing, knowledge base, and ecommerce-friendly CRM integrations for customer support.
Deep integration with HubSpot CRM for a complete 360-degree customer view across service, sales, and marketing
HubSpot Service Hub is a comprehensive customer service platform designed to manage tickets, conversations, and self-service options across multiple channels like email, chat, and social media. It excels in integrating with HubSpot's broader CRM ecosystem, providing ecommerce businesses with a 360-degree view of customer interactions tied to sales and marketing data. While powerful for general support, it relies on third-party integrations for ecommerce-specific needs like order tracking and returns management.
Pros
- Seamless integration with HubSpot CRM for unified customer data
- Robust automation, workflows, and reporting tools
- User-friendly interface with free starter options
Cons
- Higher tiers become expensive for growing ecommerce teams
- Lacks native ecommerce features like automated order lookups
- Steeper learning curve for advanced customizations
Best For
Ecommerce businesses already using HubSpot's marketing or sales tools that need integrated customer support.
Pricing
Free tools; Starter at $20/month (2 seats); Professional at $90/user/month (min. 5 seats, billed annually); Enterprise at $150/user/month.
Conclusion
Evaluating the top 10 ecommerce help desk software reveals that the #1 pick excels with AI-powered tools, deep integrations for platforms like Shopify, and automation to simplify customer ticket resolution. While Zendesk stands out for its comprehensive multichannel support that scales with growing stores, and Re:amaze impresses as an all-in-one hub unifying email, chat, and social interactions, the top choice uniquely addresses the specific needs of ecommerce operations. Each tool offers distinct strengths, ensuring there’s a solution for every business size and requirement.
Take the first step to better customer service—try the top-ranked Gorgias, designed to streamline your help desk, automate key tasks, and deliver AI-driven support that strengthens customer relationships and drives business success.
Tools Reviewed
All tools were independently evaluated for this comparison