Quick Overview
- 1#1: ServiceTitan - All-in-one field service platform with AI-powered dispatching, scheduling, and CRM for contractors.
- 2#2: Housecall Pro - Comprehensive field service software for scheduling, dispatching, invoicing, and payments.
- 3#3: Jobber - Field service management tool with drag-and-drop dispatching, quoting, and client communication.
- 4#4: Salesforce Field Service - Enterprise-grade field service management with intelligent dispatching and mobile workforce optimization.
- 5#5: ServiceMax - Asset-centric field service software featuring advanced scheduling and real-time dispatch.
- 6#6: Service Fusion - Cloud-based FSM platform with automated dispatching, GPS tracking, and QuickBooks integration.
- 7#7: FieldEdge - Dispatch and scheduling software tailored for HVAC, plumbing, and electrical service businesses.
- 8#8: Onfleet - Delivery dispatch software with route optimization, real-time tracking, and driver apps.
- 9#9: Kickserv - Mobile-first field service app for job scheduling, dispatching, and customer management.
- 10#10: Connecteam - Employee management app with scheduling, GPS dispatching, and communication tools.
We selected and ranked these tools based on their feature set, usability, integration capabilities, and overall value, evaluating them across diverse industries and use cases to ensure relevance and effectiveness.
Comparison Table
This comparison table explores leading dispatch software tools, including ServiceTitan, Housecall Pro, Jobber, Salesforce Field Service, ServiceMax, and more, to help readers understand key features, strengths, and potential fit for their operations. By analyzing each platform's capabilities, users can identify tools tailored to their specific needs, from job scheduling and customer management to integration flexibility and scalability.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | ServiceTitan All-in-one field service platform with AI-powered dispatching, scheduling, and CRM for contractors. | enterprise | 9.4/10 | 9.7/10 | 8.6/10 | 8.7/10 |
| 2 | Housecall Pro Comprehensive field service software for scheduling, dispatching, invoicing, and payments. | enterprise | 9.2/10 | 9.5/10 | 9.0/10 | 8.7/10 |
| 3 | Jobber Field service management tool with drag-and-drop dispatching, quoting, and client communication. | enterprise | 8.6/10 | 8.8/10 | 9.2/10 | 8.3/10 |
| 4 | Salesforce Field Service Enterprise-grade field service management with intelligent dispatching and mobile workforce optimization. | enterprise | 8.3/10 | 9.2/10 | 7.1/10 | 7.6/10 |
| 5 | ServiceMax Asset-centric field service software featuring advanced scheduling and real-time dispatch. | enterprise | 8.2/10 | 9.1/10 | 7.4/10 | 7.8/10 |
| 6 | Service Fusion Cloud-based FSM platform with automated dispatching, GPS tracking, and QuickBooks integration. | specialized | 8.6/10 | 9.1/10 | 8.4/10 | 8.0/10 |
| 7 | FieldEdge Dispatch and scheduling software tailored for HVAC, plumbing, and electrical service businesses. | specialized | 8.1/10 | 8.5/10 | 7.7/10 | 7.8/10 |
| 8 | Onfleet Delivery dispatch software with route optimization, real-time tracking, and driver apps. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 9 | Kickserv Mobile-first field service app for job scheduling, dispatching, and customer management. | specialized | 8.2/10 | 8.0/10 | 8.5/10 | 8.3/10 |
| 10 | Connecteam Employee management app with scheduling, GPS dispatching, and communication tools. | other | 7.4/10 | 7.0/10 | 8.8/10 | 8.5/10 |
All-in-one field service platform with AI-powered dispatching, scheduling, and CRM for contractors.
Comprehensive field service software for scheduling, dispatching, invoicing, and payments.
Field service management tool with drag-and-drop dispatching, quoting, and client communication.
Enterprise-grade field service management with intelligent dispatching and mobile workforce optimization.
Asset-centric field service software featuring advanced scheduling and real-time dispatch.
Cloud-based FSM platform with automated dispatching, GPS tracking, and QuickBooks integration.
Dispatch and scheduling software tailored for HVAC, plumbing, and electrical service businesses.
Delivery dispatch software with route optimization, real-time tracking, and driver apps.
Mobile-first field service app for job scheduling, dispatching, and customer management.
Employee management app with scheduling, GPS dispatching, and communication tools.
ServiceTitan
enterpriseAll-in-one field service platform with AI-powered dispatching, scheduling, and CRM for contractors.
Smart Dispatch with AI route optimization and visual drag-and-drop board for unmatched real-time scheduling efficiency
ServiceTitan is a comprehensive cloud-based platform tailored for home service businesses like HVAC, plumbing, and electrical contractors, with advanced dispatch software at its core for efficient job scheduling and management. It features a visual dispatch board, real-time GPS tracking, drag-and-drop scheduling, and AI-driven route optimization to maximize technician productivity. The software integrates dispatching seamlessly with CRM, invoicing, inventory, and reporting tools, providing end-to-end visibility into field operations.
Pros
- AI-powered intelligent dispatching optimizes routes and schedules in real-time
- Robust mobile app for technicians with live updates, GPS tracking, and job details
- Deep integrations with QuickBooks, marketing tools, and analytics for full business insights
Cons
- High pricing suitable only for mid-to-large businesses
- Steep learning curve and requires significant training/setup time
- Customization often needs professional services add-ons
Best For
Mid-sized to enterprise-level home service companies with 10+ technicians needing scalable, integrated dispatch and operations management.
Pricing
Custom quote-based pricing, typically $265-$500 per user/month plus one-time implementation fees starting at $10,000+.
Housecall Pro
enterpriseComprehensive field service software for scheduling, dispatching, invoicing, and payments.
Live Interactive Dispatch Board for real-time job visualization and technician reassignment
Housecall Pro is a comprehensive field service management platform tailored for home service businesses like HVAC, plumbing, and electrical contractors, with powerful dispatching at its core. It features a visual dispatch board for drag-and-drop scheduling, real-time GPS tracking of technicians, and seamless mobile app communication to optimize routes and job assignments. The software integrates booking, invoicing, and payments, enabling efficient end-to-end operations for dispatch teams.
Pros
- Intuitive drag-and-drop dispatch board with live updates
- Real-time GPS tracking and mobile app for technicians
- Seamless integration with QuickBooks and payment processing
Cons
- Pricing scales quickly with additional users and features
- Advanced reporting requires higher-tier plans
- Route optimization is basic compared to specialized tools
Best For
Small to mid-sized home service businesses with field teams needing an all-in-one dispatch and management solution.
Pricing
Starts at $65/month (Basic, 1 user/location), $129 Essentials, $229+ Max; additional users $25-65/month each, with add-ons for marketing and call booking.
Jobber
enterpriseField service management tool with drag-and-drop dispatching, quoting, and client communication.
Real-time GPS tracking with automated job status notifications that sync across team and client portals
Jobber is an all-in-one field service management platform tailored for home service businesses like landscaping, HVAC, and plumbing, with strong dispatching features including drag-and-drop scheduling and technician assignment. It provides real-time GPS tracking, job status updates, and mobile access for field teams to manage routes and communicate on the go. The software integrates dispatching seamlessly with quoting, invoicing, and payments to optimize end-to-end operations.
Pros
- Intuitive drag-and-drop calendar for quick scheduling and dispatching
- Real-time GPS tracking and mobile app for efficient field management
- Seamless integration of dispatch with invoicing and client communication
Cons
- Basic route optimization lacking advanced algorithms
- Pricing scales quickly for teams larger than 10 users
- Some dispatch customizations require higher-tier plans
Best For
Small to medium-sized home service businesses seeking user-friendly dispatching combined with full business management tools.
Pricing
Starts at $49/month (Lite for solo users), scaling to $169-$599+/month for Core/Grow/Pro tiers based on team size (annual billing discounts available).
Salesforce Field Service
enterpriseEnterprise-grade field service management with intelligent dispatching and mobile workforce optimization.
Einstein AI for dynamic scheduling, skills-based dispatching, and predictive optimization
Salesforce Field Service is a robust field service management platform designed to streamline dispatching, scheduling, and mobile workforce operations within the Salesforce ecosystem. It uses AI-driven tools like Einstein to optimize technician assignments, routes, and appointments in real-time. The solution provides comprehensive visibility into field activities, enabling better resource utilization and customer satisfaction for service-oriented businesses.
Pros
- AI-powered intelligent dispatching and scheduling with Einstein optimization
- Seamless integration with Salesforce CRM for unified customer data
- Advanced mobile app for technicians with real-time updates and offline support
Cons
- High cost requiring base Salesforce licenses and add-ons
- Steep learning curve and complex customization process
- Overkill for small to mid-sized businesses without enterprise needs
Best For
Large enterprises already invested in Salesforce that require scalable, CRM-integrated dispatch management for complex field operations.
Pricing
Add-on to Salesforce Service Cloud; $100–$300+ per user/month depending on edition, plus base platform fees (~$25–$165/user/month); enterprise custom pricing.
ServiceMax
enterpriseAsset-centric field service software featuring advanced scheduling and real-time dispatch.
AI-powered Dynamic Scheduler that automatically optimizes technician assignments based on skills, location, and job priority
ServiceMax is a robust field service management (FSM) platform designed for enterprise-level dispatch and workforce optimization. It leverages AI-powered scheduling, dynamic dispatching, and skills-based technician matching to streamline service operations and improve first-time fix rates. The software offers real-time visibility into field activities, mobile apps for technicians, and deep integrations with ERP and asset management systems like IBM Maximo.
Pros
- AI-driven dynamic dispatching optimizes routes and schedules in real-time
- Strong enterprise integrations with ERP, CRM, and IoT systems
- Comprehensive analytics for performance tracking and predictive maintenance
Cons
- Steep learning curve and complex setup for non-enterprise users
- High implementation costs and long onboarding time
- Less intuitive interface compared to lighter dispatch tools
Best For
Large enterprises in asset-intensive industries like manufacturing, utilities, and healthcare requiring advanced dispatch with deep asset management integration.
Pricing
Custom enterprise pricing, typically starting at $150/user/month with additional fees for implementation and add-ons.
Service Fusion
specializedCloud-based FSM platform with automated dispatching, GPS tracking, and QuickBooks integration.
Customer self-scheduling portal that lets clients book appointments directly into the dispatch calendar, minimizing manual entry.
Service Fusion is an all-in-one field service management platform specializing in dispatch software for service-based businesses like HVAC, plumbing, and electrical contractors. It features a drag-and-drop scheduling interface for efficient job assignment, real-time GPS tracking of technicians via a robust mobile app, and seamless communication tools to optimize routes and response times. The software integrates dispatching with CRM, invoicing, inventory management, and reporting for end-to-end workflow automation.
Pros
- Intuitive drag-and-drop dispatching calendar
- Real-time GPS tracking and geofencing
- Comprehensive mobile app with offline capabilities
Cons
- Pricing can be steep for very small teams
- Occasional learning curve for advanced features
- Customer support response times vary
Best For
Mid-sized service businesses needing robust dispatching integrated with full field service management.
Pricing
Starts at $195/month for up to 3 users (Starter plan); scales to $449+/month for Pro/Enterprise with more users and features; custom quotes available.
FieldEdge
specializedDispatch and scheduling software tailored for HVAC, plumbing, and electrical service businesses.
Intelligent dispatch board with color-coded scheduling and automated technician assignment based on skills and location
FieldEdge is a field service management platform designed primarily for HVAC, plumbing, electrical, and appliance repair businesses, focusing on efficient dispatching and scheduling. It provides tools for drag-and-drop scheduling, real-time technician tracking via GPS, mobile apps for field workers, and integrated invoicing with QuickBooks. The software helps streamline operations from job dispatch to completion, including customer portals and reporting dashboards.
Pros
- Powerful drag-and-drop dispatching board for optimized scheduling
- Seamless QuickBooks integration for effortless accounting
- Robust mobile app with GPS tracking and real-time updates
Cons
- Steep learning curve for new users
- Pricing can be high for smaller teams
- Limited advanced customization options
Best For
Mid-sized HVAC, plumbing, and electrical contractors needing comprehensive dispatch and field management.
Pricing
Custom quotes starting at $100-$300 per user/month, depending on features and team size; annual contracts required.
Onfleet
specializedDelivery dispatch software with route optimization, real-time tracking, and driver apps.
Advanced proof of delivery with automated photo capture, barcode scanning, and tamper-proof signatures
Onfleet is a robust dispatch software platform tailored for last-mile delivery management, allowing businesses to assign tasks, optimize routes, and track drivers in real-time. It features a driver mobile app for navigation, proof of delivery via photos, signatures, and barcodes, and integrates seamlessly with e-commerce and CRM systems. The software provides analytics dashboards for performance monitoring and automated notifications to enhance operational efficiency.
Pros
- Powerful route optimization and real-time GPS tracking
- Comprehensive proof of delivery options including photos and signatures
- Strong integrations with platforms like Shopify, Zapier, and QuickBooks
Cons
- Task-based pricing can become expensive for high-volume operations
- Limited advanced customization without developer support
- Occasional reports of mobile app glitches during peak usage
Best For
Mid-sized delivery fleets handling 500+ tasks monthly that require reliable tracking and proof of delivery.
Pricing
Usage-based pricing starts at $550/month for up to 550 tasks, with $0.89 per additional task; enterprise plans custom quoted, 14-day free trial available.
Kickserv
specializedMobile-first field service app for job scheduling, dispatching, and customer management.
Visual drag-and-drop dispatch board with real-time technician availability and GPS mapping
Kickserv is a cloud-based field service management software designed for small to medium-sized service businesses, offering tools for scheduling, dispatching, job tracking, invoicing, and customer relationship management. It enables dispatchers to assign jobs to technicians via a visual drag-and-drop calendar, track real-time GPS locations, and handle payments on-site through its mobile app. The platform integrates with QuickBooks and other accounting tools, streamlining operations from quote to cash for industries like HVAC, plumbing, and cleaning services.
Pros
- Intuitive drag-and-drop scheduling and dispatching interface
- Robust mobile app for technicians with GPS tracking and job updates
- Seamless QuickBooks integration for automated invoicing and payments
Cons
- Limited advanced reporting and analytics compared to enterprise tools
- No free plan or extended trial period
- Scalability issues for very large teams with complex workflows
Best For
Small to medium-sized field service businesses seeking an affordable, user-friendly dispatch solution without needing enterprise-level complexity.
Pricing
Starts at $59/month (Starter, 1 user), $119/month (Pro, up to 3 users), $249/month (Max, up to 6 users), billed annually; monthly billing adds 20%; custom Enterprise pricing available.
Connecteam
otherEmployee management app with scheduling, GPS dispatching, and communication tools.
GPS-enabled time clock with geofencing for accurate field worker location verification during dispatch
Connecteam is an all-in-one workforce management platform tailored for non-desk and mobile teams, providing tools for scheduling, time tracking, task assignment, and communication. As a dispatch software solution, it enables basic dispatching through drag-and-drop scheduling, GPS location tracking, real-time updates, and mobile checklists to coordinate field workers. While versatile for general operations, it lacks advanced features like route optimization or technician dispatching algorithms found in specialized tools.
Pros
- Intuitive mobile-first interface accessible to all team members
- Affordable pricing with a free tier for small teams
- Strong communication tools including chat and announcements for quick dispatching
Cons
- No advanced route optimization or automated dispatching
- Limited CRM and FSM integrations for complex workflows
- Scales better for SMBs than large enterprises with heavy dispatch needs
Best For
Small to medium-sized businesses with mobile field teams needing simple scheduling, GPS tracking, and communication for basic dispatching.
Pricing
Free plan for basics; paid plans start at $29/month (up to 30 users), with Advanced at $49 and Expert at $99, plus $0.50-$1.20 per additional user/month.
Conclusion
The reviewed dispatch tools deliver strong solutions, with ServiceTitan leading as the top choice, offering an all-in-one platform with AI-powered dispatching, scheduling, and CRM. Housecall Pro and Jobber follow, excelling in comprehensive features like invoicing and drag-and-drop scheduling, respectively. No matter the focus—whether integration, simplicity, or industry needs—the top three provide exceptional value, making efficient operations accessible.
Don't wait to optimize your processes—explore ServiceTitan today to experience seamless dispatch, scheduling, and client management in one powerful tool.
Tools Reviewed
All tools were independently evaluated for this comparison
