GITNUXSOFTWARE ADVICE
Customer Experience In IndustryTop 10 Best Digital Employee Experience Management Software of 2026
Ranked roundup of digital employee experience management software, comparing 10 tools like ServiceNow, Microsoft Viva, and Jira Service Management.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
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1E is the best pick if you need enterprise digital employee experience monitoring tied to automated remediation workflows, while Workwize fits when IT operations wants a tighter employee feedback-to-remediation loop backed by experience scoring.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
1E
Experience impact scoring that ranks issues by affected users using correlated endpoint telemetry and session context.
Built for fits when IT needs endpoint experience monitoring tied to automated remediation workflows..
Workwize
Editor pickExperience scoring that blends endpoint and app experience signals with employee feedback for prioritized triage.
Built for fits when IT operations needs an employee feedback-to-remediation loop backed by experience scoring..
Whatfix
Editor pickWhatfix’s guided experiences use live UI element targeting with contextual rules to drive step-by-step completion.
Built for fits when large enterprises need managed in-app guidance tied to real user actions..
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Comparison Table
1E
enterpriseDigital employee experience management with endpoint analytics, remediation, and software efficiency controls.
Experience impact scoring that ranks issues by affected users using correlated endpoint telemetry and session context.
1E focuses on endpoint-to-employee correlation by ingesting telemetry from managed devices and linking it to user sessions and application impact. Monitoring coverage is centered on endpoint health and user-facing experience indicators, with dashboards that show patterns by device cohort and employee group. Automation connects detections to operational workflows through integrations with endpoint management and ticketing systems.
A tradeoff appears in the setup of data flows across endpoints and management tooling, which creates dependencies on clean device onboarding and consistent app naming. 1E fits best when organizations want experience monitoring plus action automation from the same signal source, instead of analytics without remediation loops.
- +Correlates endpoint telemetry to employee impact for prioritization
- +Automation links detections to remediation workflows via integrations
- +Supports governance with role-based controls and audit visibility
- +Uses configuration to control monitoring scope and event handling
- –Requires disciplined onboarding for device and application identity mapping
- –Cross-system integrations add operational overhead for automation routing
- –Experience views depend on consistent telemetry granularity across endpoints
- –Advanced tuning of detection rules takes time to stabilize
Service management teams
Ticket triage by employee impact
Lower mean time to resolve
Workplace endpoint teams
Proactive remediation after detection
Reduced recurring incidents
Show 2 more scenarios
IT operations leaders
Governance of monitoring scope
Tighter administrative control
RBAC and audit visibility control who can view data and change configuration.
Help desk operators
Faster root-cause grouping
Less time spent on diagnosis
Correlation groups failures by affected user sets and device patterns.
Best for: Fits when IT needs endpoint experience monitoring tied to automated remediation workflows.
More related reading
Workwize
SMBDigital employee experience platform focused on hardware provisioning, onboarding, and endpoint lifecycle management.
Experience scoring that blends endpoint and app experience signals with employee feedback for prioritized triage.
Workwize collects experience-impacting signals from endpoints and applications, then blends them with in-product employee feedback to produce experience-level insights. Experience scoring and issue triage are presented through dashboards that can be filtered by user group so IT can see where experience breakdowns cluster. Monitoring coverage is most effective when the environment has stable endpoint telemetry sources and a clear mapping from reported impact to underlying IT controls.
A key tradeoff is that Workwize workflows depend on administrators defining the monitoring and escalation rules that connect detected issues to remediation actions. Workwize fits best when IT operations teams want a feedback-to-action loop that feeds service desk operations without requiring a full custom data pipeline.
- +Feedback tied to the same experience scoring views used for triage
- +Group-level filters help isolate impact by role, site, or population
- +Workflow triggers can be aligned to recurring incident patterns
- +Remediation routing supports IT teams that run structured escalation
- –Effective outcomes require careful setup of monitoring scope and escalation rules
- –Coverage can lag environments with fragmented telemetry sources
- –Deep customization may require more admin effort than basic deployments
- –Advanced integrations depend on matching identifiers across systems
IT operations teams
Prioritize incidents using experience scoring
Faster focused investigations
Service desk managers
Route issues from experience feedback
Lower repeat ticket volume
Show 2 more scenarios
Workplace experience leads
Measure journey friction by group
Better targeted improvements
Leads compare experience breakdown patterns across employee groups to target interventions.
End-user support teams
Drive proactive remediation playbooks
More preventive resolutions
Teams align escalation rules to recurring device and app experience failure signals.
Best for: Fits when IT operations needs an employee feedback-to-remediation loop backed by experience scoring.
Whatfix
enterpriseDigital adoption solution with experience analytics for measuring employee software proficiency and friction.
Whatfix’s guided experiences use live UI element targeting with contextual rules to drive step-by-step completion.
Whatfix is built for DEX programs that need to move users through workflows inside the application instead of only collecting endpoint telemetry. Experience content is authored with step logic tied to UI elements and then monitored with completion, drop-off, and interaction analytics. Administrators get governance controls for templates, publishing control, and visibility into who changed what and when through audit logging. Integration options include identity and service desk style systems so guided flows can respond to login state and escalate failures into operations.
A notable tradeoff is reliance on product UI stability for targeting UI elements, which increases maintenance when screens or component libraries change frequently. Whatfix fits best when teams want guided remediation for common tasks like onboarding, feature rollout, and form completion using in-app instructions. It is a weaker fit when the primary requirement is device health scoring or endpoint-level monitoring without application UI instrumentation.
- +Guided in-app flows drive step completion tracking tied to user interaction
- +Admin governance supports controlled publishing and change visibility
- +Behavior-driven targeting reduces irrelevant instructions during use
- +Escalation to support workflows connects adoption failures to tickets
- –UI targeting can require updates after frequent front-end changes
- –Complex multistep journeys take time to design and test
- –Enterprise rollout depends on disciplined content ownership across teams
Product onboarding teams
Reduce onboarding drop-offs with guided steps
Higher completion rates, fewer support contacts
Customer support operations
Escalate stuck users into tickets
Faster resolution, fewer repeated issues
Show 2 more scenarios
IT enablement managers
Standardize internal app training rollout
Consistent training, tighter governance
Administrators control reusable experience templates and track content changes.
Product managers
Measure feature adoption by journey steps
Better adoption decisions, fewer regressions
Analytics show step completion and drop-off to refine rollout instructions.
Best for: Fits when large enterprises need managed in-app guidance tied to real user actions.
Nexthink
enterpriseDigital employee experience analytics with endpoint monitoring, investigation, and remediation workflows.
Experience analytics that ties endpoint state to user impact and drives workflow-ready insights for IT triage.
Nexthink delivers digital employee experience management by correlating endpoint telemetry with user-impact signals for device and application problem discovery. It includes experience analytics that quantify experience quality and device health, then routes remediation steps to IT workflows.
Automation is driven through rules and integrations that connect Nexthink findings to service management processes. Reporting and governance features support monitoring at scale across hybrid-work fleets.
- +Correlates endpoint telemetry with user impact for faster root-cause narrowing
- +Automates remediation steps via workflow hooks into existing IT processes
- +Experience analytics supports device health scoring and trend reporting
- +Provides configuration for targeted monitoring across diverse endpoint types
- –Requires careful instrumentation planning to avoid noisy alerts
- –Advanced experience configurations take time to tune
- –Automation depends on integration coverage for each remediation target
- –Large estates need governance to keep mappings and rules consistent
Best for: Fits when IT needs experience scoring and automated remediation tied to service workflows across hybrid endpoint fleets.
ControlUp
enterpriseReal-time digital employee experience monitoring for endpoint, application, and virtual desktop performance.
Live endpoint-to-user visibility that ties real-time session context to device and application performance during incidents.
ControlUp maps endpoint telemetry into actionable visibility for digital employee experience operations. It correlates session, device, and application performance signals to troubleshoot issues that impact user experience.
ControlUp also supports automated monitoring workflows and remediations using agent-based data collection and integrations into broader IT service workflows. Admins can govern what gets monitored and how alerting is routed across domains and support teams.
- +Endpoint-focused monitoring data that accelerates live troubleshooting of user impact
- +Correlation of session, device, and app signals reduces time to isolate root cause
- +Automation rules can trigger investigation steps without manual event triage
- +Agent-based telemetry works in hybrid environments with consistent signal collection
- –Requires careful rollout planning for agent coverage across device fleets
- –Deep customization of alert logic can increase configuration time for new teams
- –Cross-system workflows depend on integration setup beyond core monitoring
- –Large organizations may need governance patterns to keep dashboards consistent
Best for: Fits when IT needs endpoint performance correlation for DEX triage and automated investigation workflows.
Lakeside SysTrack
enterpriseEndpoint intelligence and employee experience management for hardware, software, and workforce analytics.
Experience-level analytics built on SysTrack endpoint telemetry, with configurable experience policies for fleet-wide scoring.
Lakeside SysTrack targets organizations that need endpoint telemetry to drive employee experience management without relying on broad agentless monitoring. It collects device and application performance signals and converts them into experience-focused metrics used for device health scoring and IT triage.
Admins can configure data collection, define experience policies, and route insights to remediation workflows via integrations with endpoint management and service desk tooling. Reporting and governance features focus on monitoring coverage, change control, and auditability across managed fleets.
- +Endpoint telemetry to device health scoring with experience-level reporting
- +Clear configuration points for telemetry scope and experience metric definitions
- +Workflow integration supports sending insights into IT triage processes
- +Administrative controls support governance across managed endpoint groups
- –Deeper automation needs scripting or careful integration mapping to existing tools
- –Experience metric tuning can require ongoing governance as apps and baselines change
- –Reporting customization is more constrained than general BI tools
- –Multiple integration paths can complicate troubleshooting during rollout
Best for: Fits when IT teams want agent-based endpoint experience monitoring tied to remediation workflows.
Ivanti Neurons for UEM
enterpriseUnified endpoint management platform with digital experience monitoring and proactive remediation capabilities.
Neurons’ policy-and-telemetry workflow ties endpoint state to guided remediation actions across device groups.
Ivanti Neurons for UEM differentiates through its endpoint telemetry and policy-driven controls that link device state to user experience outcomes. Its core capabilities include endpoint health monitoring, application and OS inventory, and configuration management via UEM policies.
Ivanti Neurons also supports experience reporting and operational workflows that IT teams use to remediate issues across distributed endpoints. For organizations that need DEX visibility and action at the endpoint layer, the product emphasizes guided operations rather than agent-less observation.
- +Endpoint telemetry feeds device health and experience-focused reporting
- +Policy-driven configuration supports consistent endpoint enforcement
- +Centralized device inventory reduces manual asset reconciliation
- +Workflow-style remediation supports recurring operational actions
- –Deep administration requires governance discipline across device groups
- –Advanced automations depend on mastering UEM policy and task design
- –Integration coverage can vary by endpoint platform and data sources
- –Experience scoring outputs may require tuning to match internal baselines
Best for: Fits when IT teams need endpoint-level visibility and policy-driven remediation for hybrid work fleets.
Tanium Digital Employee Experience
enterpriseEndpoint intelligence and remediation for device health, application performance, and employee productivity.
Agent-based experience measurement that connects device telemetry to service desk-oriented remediation workflows.
Tanium Digital Employee Experience focuses on endpoint-based employee experience monitoring tied to managed device telemetry, with agent-driven data collection as a foundation. It integrates experience-level scoring into remediation workflows by connecting endpoint signals to ticketing and operational actions.
Admin control centers on Tanium-managed deployment and policy-based data collection, which supports organization-wide governance and consistent instrumentation. The system is built for environments where device health, application performance, and user-facing impact need to be correlated to support service desk operations.
- +Endpoint telemetry to experience scoring keeps the signal close to the cause
- +Agent-driven collection supports consistent coverage across managed fleets
- +Operational workflows can tie experience outcomes to service desk execution paths
- +Tanium governance patterns help standardize monitoring configuration at scale
- –Higher setup effort than survey-first EXM tools because instrumentation is endpoint-centric
- –Remediation breadth depends on connected systems and integration depth
- –Experience analytics are strongest for device-backed scenarios, not purely user-feedback journeys
- –Workflow customization can require disciplined configuration to avoid noisy scoring
Best for: Fits when endpoint telemetry drives employee experience monitoring and service desk workflows in managed device fleets.
Riverbed Aternity
enterpriseUser experience monitoring for applications, devices, networks, and digital workplace performance.
End-user session experience scoring that attributes performance issues to specific digital journey steps using correlated telemetry.
Riverbed Aternity monitors endpoint and application performance from real user sessions to map experience slowdowns to specific digital journeys. It correlates end user actions with telemetry, then applies experience scoring to highlight where latency and errors impact productivity.
Admins can configure collection targets, define monitoring policies, and tune agent behavior to match hybrid device and network realities. Riverbed Aternity also supports integrations and automation hooks so IT teams can connect experience events to existing operations workflows.
- +Session-level correlation ties endpoint signals to user actions and app outcomes
- +Experience scoring turns telemetry into prioritizable experience impact views
- +Agent-based collection supports visibility across managed and unmanaged endpoints
- +Integration options connect experience events to operational workflows
- –Agent deployment and policy tuning require careful rollout planning
- –Configuration depth can increase time-to-value for organizations with many endpoint types
- –Coverage across niche collaboration and SaaS apps may need extra enablement
- –Cross-team governance can be harder without strong shared ownership practices
Best for: Fits when IT needs session-correlated experience analytics and fast triage for endpoint and app slowdowns.
Microsoft Intune
enterpriseCloud endpoint management with Endpoint analytics for device performance, startup health, and user experience.
Device compliance policies integrated with Entra conditional access to gate user access by endpoint health.
Microsoft Intune fits organizations that manage endpoint experience through device and app configuration in Microsoft Entra ID and Microsoft 365 estates. It provides policy-based endpoint management with device compliance rules, conditional access integrations, and application deployment using configuration profiles.
Intune also supports scripts and proactive remediation actions for helpdesk-driven fixes, and it records administrative actions for audit trails. The result is a controlled device and app baseline that feeds identity and access decisions rather than a standalone employee experience monitoring workflow.
- +Strong Entra ID conditional access integration via device compliance signals
- +Policy-driven configuration profiles for devices and apps across platforms
- +Actionable remediation support using scripts and tenant-managed workflows
- +Built-in audit logging for administrative change tracking
- –DEX coverage depends on endpoint telemetry sources outside core Intune
- –Automation requires careful governance to avoid configuration drift
- –Complex environments need role and scope design to prevent overreach
- –Advanced app configuration can require platform-specific profile tuning
Best for: Fits when device compliance and app configuration must drive access control and remediation workflows.
Conclusion
After evaluating 10 customer experience in industry, 1E stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right digital employee experience management software
Digital employee experience management software in this guide is organized around experience impact scoring, guided in-app or end-user session analysis, and telemetry-driven remediation workflows across endpoint and application signals. The coverage includes 1E, Workwize, Whatfix, Nexthink, ControlUp, Lakeside SysTrack, Ivanti Neurons for UEM, Tanium Digital Employee Experience, Riverbed Aternity, and Microsoft Intune.
The evaluation emphasizes how each platform links detection to action using integration depth and automation hooks, plus the operational controls needed to keep scoring and guidance aligned with changing devices, apps, and user journeys. ServiceNow, Microsoft Viva, and Jira Service Management appear in the broader set of tools often connected for service desk and workflow execution, even when the core experience logic comes from the DEX systems listed here.
Digital employee experience management software that turns endpoint, app, and user signals into scored experiences and remediation workflows
Digital employee experience management software collects endpoint and session context, then converts those signals into experience impact views that IT teams can prioritize and route into remediation workflows. 1E leads with experience impact scoring that ranks issues by affected users using correlated endpoint telemetry and session context, and its automation links detections to remediation workflows through integrations.
Several platforms in this guide add different control points for the same end goal, including Workwize experience scoring that blends endpoint and app experience signals with employee feedback for prioritized triage, and Whatfix guided experiences that use live UI element targeting with contextual rules tied to step completion. In practice, the category is measured by whether experience scoring can drive workflow-ready outcomes, whether guidance stays maintainable as UI changes, and whether device identity mapping and integration routing can be governed without generating noisy alerts or drift.
Experience impact scoring, guidance, and telemetry-to-action automation
Experience impact scoring is the control plane that turns raw endpoint and session signals into a prioritized set of issues tied to affected users. The winning platforms convert scoring into workflow-ready actions through integration hooks, so IT can remediate without rebuilding context for every incident.
Experience impact scoring with user-affected prioritization
1E ranks issues by affected users using correlated endpoint telemetry and session context, then ties detections to remediation workflows through integrations. Riverbed Aternity attributes performance issues to specific digital journey steps using correlated telemetry to support session-correlated prioritization.
Telemetry-to-remediation automation hooks
Nexthink automates remediation steps via workflow hooks into existing IT processes after correlating endpoint telemetry with user impact. Tanium Digital Employee Experience connects agent-based experience measurement to service desk-oriented remediation workflows in managed device fleets.
Guided in-app experiences driven by live UI targeting
Whatfix uses live UI element targeting with contextual rules to drive step-by-step completion, and it tracks completion based on real user interaction. Whatfix also includes admin governance that supports controlled publishing and change visibility for managed guidance.
Feedback-to-triage loops tied to experience scoring views
Workwize blends endpoint and app experience signals with employee feedback so triage can reflect both telemetry and reported impact. Workwize also provides group-level filters to isolate impact by role, site, or population for faster routing.
Agent-based endpoint visibility with session and device correlation
ControlUp delivers live endpoint-to-user visibility that ties real-time session context to device and application performance during incidents. ControlUp reduces investigation time by correlating session, device, and app signals to isolate root cause.
Fleet-wide experience policies and experience-level reporting
Lakeside SysTrack builds experience-level analytics on SysTrack endpoint telemetry with configurable experience policies that support fleet-wide scoring. Lakeside SysTrack exposes clear configuration points for telemetry scope and experience metric definitions so teams can tune scoring coverage.
Choose by scoring source, action routing model, and governance needs
The decision should start with which signal drives the score, because 1E and Nexthink prioritize endpoint telemetry correlation into experience impact views while Riverbed Aternity focuses on session-level journey step attribution. Next, evaluate how actions are routed, because some platforms link detections into workflow hooks and integrations while others use guidance engines or device-policy workflows that shape remediation through linked systems.
Pick the scoring engine that matches the incident shape
If prioritization must rank affected users using correlated endpoint telemetry and session context, choose 1E for experience impact scoring. If the main question is which journey step caused the slowdown for end-user sessions, choose Riverbed Aternity for session-correlated experience analytics.
Validate the workflow-ready path from detection to execution
If remediation must start with automated workflow hooks into existing IT processes, choose Nexthink and confirm integration points for those workflow hooks. If remediation is expected to flow through service desk workflows fed by agent-based scoring, choose Tanium Digital Employee Experience to match the service desk-oriented remediation model.
Match guidance delivery to UI change frequency and governance
If guided steps must target live UI elements and record completion tied to user interaction, choose Whatfix for guided experiences with contextual rules. If front-end changes are frequent, confirm Whatfix UI targeting will stay maintainable under the planned update cycle for multistep journeys.
Decide how employee feedback enters prioritization
If triage must incorporate employee feedback inside the same scoring views used for routing, choose Workwize so feedback and telemetry land in the same experience scoring and triage workflow. If triage should be driven strictly by correlated endpoint and session signals, choose ControlUp or 1E to avoid a feedback-first operating model.
Assess configuration depth versus governance overhead
If the organization can tune experience metrics and telemetry scope over time, choose Lakeside SysTrack for experience-level reporting and configurable experience policies. If teams need policy-driven endpoint enforcement with guided remediation actions across device groups, choose Ivanti Neurons for UEM and plan for governance discipline across device groups.
Who benefits from DEX systems with scoring and workflow routing
DEX teams benefit most when experience impact scoring is connected to remediation workflows with enough integration depth to remove manual triage loops. Teams also need governance controls to keep scoring and guidance aligned as apps, endpoints, and user journeys change.
IT operations teams running incident triage with endpoint and session correlation
ControlUp provides endpoint-to-user visibility that ties session context to device and app performance so live troubleshooting can correlate user impact to root cause during incidents.
Enterprises that require employee feedback to influence prioritized remediation
Workwize blends endpoint and app experience signals with employee feedback so triage can prioritize by the same experience scoring views with group-level filters for role, site, and population.
Large organizations that manage in-app onboarding and task completion at UI element level
Whatfix delivers guided experiences using live UI element targeting with contextual rules that track completion based on real user interaction under controlled publishing and governance.
IT groups that need automated workflow hooks tied to experience impact scoring
Nexthink correlates endpoint telemetry to user impact and automates remediation steps via workflow hooks into existing IT processes so actions follow detections without rebuilding context.
Hybrid-work fleets needing fleet-wide experience policies and telemetry tuning
Lakeside SysTrack supports experience-level reporting built on SysTrack endpoint telemetry and configurable experience policies so teams can define metric definitions and telemetry scope for fleet-wide scoring.
Common pitfalls when selecting digital employee experience management software
Mistakes usually happen when experience scoring is treated as a reporting feature instead of a routing feature that must drive remediation through integrations. Another recurring failure comes from insufficient planning for telemetry coverage or UI targeting maintenance, which turns scoring and guidance into noisy or brittle outputs.
Building automation routing without validated identity mapping for devices and applications
1E can prioritize by affected users using correlated endpoint telemetry and session context, but it requires disciplined onboarding for device and application identity mapping so detections map to the correct remediation targets.
Treating telemetry tuning as a one-time setup instead of ongoing governance
Nexthink needs instrumentation planning to avoid noisy alerts, while Lakeside SysTrack experience metric tuning requires ongoing governance as apps and baselines change.
Selecting a UI guidance engine without accounting for front-end change cadence
Whatfix live UI element targeting can require updates after frequent front-end changes, so multistep journeys must be designed and tested under the expected UI release schedule.
Relying on fragmented telemetry sources without a coverage plan
Workwize can lag in environments with fragmented telemetry sources, so monitoring scope and escalation rules must be set carefully to produce effective prioritized triage outcomes.
Overcommitting to endpoint coverage without rollout planning for agent coverage
ControlUp requires careful rollout planning for agent coverage across device fleets, and Riverbed Aternity requires agent deployment and policy tuning that can increase time-to-value with many endpoint types.
How We Selected and Ranked These Tools
We evaluated each platform on how directly experience impact scoring turns endpoint and session signals into prioritizable views and workflow-ready outcomes. Features accounted for 40% of the score, and the weighting favored tools that correlate endpoint signals with user impact and connect detections to remediation workflows.
Ease and value each accounted for 30% with emphasis on whether onboarding, instrumentation planning, and configuration depth can reach stable operations without creating alert noise or routing drift. 1E led the rankings by combining user-affected experience impact scoring that uses correlated endpoint telemetry and session context with automation that links detections to remediation workflows through integrations.
Frequently Asked Questions About digital employee experience management software
How do 1E and Nexthink translate endpoint telemetry into employee-impact views for triage?
Which tools support employee feedback loops connected to IT remediation workflows?
What breaks if integrations to service desk or ticketing are missing in Riverbed Aternity and ControlUp?
How do Whatfix and Riverbed Aternity handle experience measurement when the UI layer changes frequently?
When is Ivanti Neurons for UEM a better fit than standalone endpoint experience monitoring tools?
How do Tanium Digital Employee Experience and Lakeside SysTrack differ in how they collect and govern telemetry data?
How do administrators control monitoring scope and workflow triggers in Workwize versus Microsoft Intune?
What tradeoff exists between session-correlated experience analytics and fleet-wide endpoint health scoring in Riverbed Aternity and Tanium Digital Employee Experience?
How do security and identity integrations affect endpoint experience management workflows in Microsoft Intune and Neurons for UEM?
How does onboarding data migration typically work for organizations moving from endpoint management baselines to tools like 1E and ControlUp?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
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