GITNUXSOFTWARE ADVICE
TelecommunicationsTop 10 Best Dialler Software of 2026
Ranked shortlist of top dialler software for contact centers, with Kixie included, covering features and tradeoffs for evaluation.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
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Genesys Cloud CX is the best fit for governed outbound dialing tied to ACD routing and CRM workflows, whereas Kixie suits SMB sales teams that want a CRM-linked calling automation with predictable campaign pacing without enterprise complexity.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Genesys Cloud CX
Event-driven workflow automation that coordinates dial states, routing outcomes, and disposition capture in one execution model.
Built for fits when contact centers need governed outbound dialing tied to ACD routing and CRM workflows..
NICE CXone
Editor pickCXone’s campaign workflow ties dialling behavior to dispositions and ACD routing in one governed operating model.
Built for fits when contact centers need centralized outbound governance and consistent routing-driven outcomes across campaigns..
Kixie
Editor pickCRM-synchronized click-to-call with disposition-driven updates to lead and contact records.
Built for fits when outbound sales teams need CRM-linked calling workflow automation and predictable campaign pacing..
Comparison Table
Genesys Cloud CX
enterpriseCloud-based contact center platform with predictive and progressive dialer capabilities.
Event-driven workflow automation that coordinates dial states, routing outcomes, and disposition capture in one execution model.
Genesys Cloud CX combines outbound campaign management with call handling features like answer supervision, call recording controls, and queue-based routing in a single control plane. The automation model uses event-driven capabilities for workflow logic tied to dial state, disposition, and agent context. Integration depth is strongest when CRM click-to-call and CTI-style event synchronization are implemented through its APIs and extensibility points. Reliability is supported by queue capacity management and defined call state transitions that reduce orphaned sessions during throughput spikes.
A tradeoff exists when teams need very granular predictive dial tuning or ultra-low latency dialing paths, because outbound pacing behavior depends on the configuration of campaign settings, trunk connectivity, and workforce capacity. Genesys Cloud CX fits best for sales and support orgs that run blended inbound and outbound workflows and need consistent disposition mapping into CRM systems. It is also a fit when governance requirements demand strict RBAC separation and auditable administrative changes across multi-team operations.
- +Unified workflow engine for outbound campaigns and queue-based ACD routing
- +Event-driven automation ties dial state, dispositions, and agent actions
- +Strong extensibility via API and integration patterns for CRM sync
- +Governance with RBAC and audit logs for admin and configuration changes
- –Outbound pacing tuning requires careful campaign and workforce configuration
- –Dialer setup complexity increases when multiple integrations must coordinate
Contact center operations teams
Blend outbound dialing with ACD queue routing
Higher utilization with fewer misroutes
Revenue operations teams
Sync CRM records on click-to-dial
Clean activity tracking
Show 1 more scenario
Enterprise governance teams
Control admin changes with audit trails
Reduced configuration risk
RBAC and audit logs support controlled configuration changes across multiple teams.
Best for: Fits when contact centers need governed outbound dialing tied to ACD routing and CRM workflows.
NICE CXone
enterpriseCloud-native contact center platform with omnichannel outbound dialer options.
CXone’s campaign workflow ties dialling behavior to dispositions and ACD routing in one governed operating model.
NICE CXone supports outbound campaigns with administrator-defined call flows, routing logic, and agent handling steps, which is critical for minimizing inconsistent behaviors across workgroups. The dialler experience is tied to the wider CXone contact-center stack, including ACD routing, workforce operations for agent states, and reporting that links outcomes to campaign context. Integration depth tends to be strongest when telephony, CRM, and reporting share the same operational model, because routing and disposition data are designed to live inside the same contact-center workflow.
A key tradeoff is that the configuration surface is broader than dialler-only tools, so teams without existing contact-center process maturity can spend more time mapping routing, disposition codes, and agent states. NICE CXone fits outbound organizations running multiple call campaigns with shared routing policies, where consistent governance and audit-ready call outcomes matter more than quick deployment.
- +Dialler campaigns are governed inside the same routing and reporting workflow
- +ACD routing and dispositions align with dialling outcomes for operational control
- +Strong agent state handling supports predictable wrap-time behavior
- +Extensibility via integrations for call control and campaign data propagation
- –Broad configuration requires process mapping for routing and disposition standards
- –Outbound dialing tuning can feel complex across multiple interdependent settings
Contact center operations
Manage multiple outbound campaigns with shared routing
Lower variance in outcomes
Sales operations teams
Coordinate lead lists with CRM call outcomes
Cleaner pipeline attribution
Show 2 more scenarios
Compliance and QA teams
Standardize agent handling and call disposition rules
More consistent audit evidence
Unified configuration supports consistent application of call-handling steps and outcome codes.
Telephony and integration engineers
Integrate dialling with SIP-based telephony
Fewer integration gaps
Operational control aligns with telephony integration for call control and campaign state.
Best for: Fits when contact centers need centralized outbound governance and consistent routing-driven outcomes across campaigns.
Kixie
SMBCloud phone system with power dialer and local presence dialing for sales teams.
CRM-synchronized click-to-call with disposition-driven updates to lead and contact records.
Kixie is designed for outbound teams that want calling actions to be driven from CRM context rather than a separate telephony dashboard. Click-to-call, call logging, and automatic syncing of call outcomes to CRM records reduce manual updates and keep lead status current. Outbound pacing controls are oriented around agent availability and queue handling so calling stays consistent during campaign execution.
A key tradeoff is that Kixie is not positioned as a full contact center replacement with deep ACD routing and enterprise omnichannel stacks. It fits best when outbound calling, CRM click-to-call, and disposition hygiene are the priorities, and when call recording and compliance checks are managed through the calling workflow rather than a standalone contact center suite.
- +CRM-first click-to-call keeps lead context attached to every call
- +Automatic call logging reduces manual disposition work
- +Outbound pacing controls align calling volume with agent availability
- +Role-based access supports team governance and activity accountability
- –Limited enterprise routing depth compared with full ACD suites
- –Advanced dialing behavior depends on disciplined list and campaign setup
Sales development teams
Run daily preview outreach from CRM
Cleaner pipelines and faster follow-ups
Revenue operations teams
Audit call activity by owner
Improved accountability and reporting
Show 1 more scenario
Sales managers
Maintain consistent dialing during peaks
Stable agent utilization
Pacing controls adjust call volume to agent availability so queues do not surge.
Best for: Fits when outbound sales teams need CRM-linked calling workflow automation and predictable campaign pacing.
RingCentral Contact Center
enterpriseOmnichannel contact center solution with outbound predictive and preview dialing.
Click-to-Call plus telephony events API supports coordination between outbound campaigns and CRM-side lead actions.
RingCentral Contact Center combines contact-center call handling with RingCentral’s broader voice and communications stack, which helps teams standardize inbound routing and outbound calling in one tenant. Core capabilities include ACD routing, agent queues, call recording and call disposition workflows, plus campaign-style calling controls for outbound dialling.
Admin control centers on role-based access for users and supervisors, with audit-oriented visibility into configuration and operational changes. Integration is driven by Click-to-Call and API access for telephony events so CRM and dialing logic can be coordinated across systems.
- +RBAC and supervisor controls support multi-team call operations
- +Click-to-Call reduces manual dialing steps for supported CRM workflows
- +API access enables dialing and agent-state automation from external systems
- +ACD routing and queues keep call handling consistent across campaigns
- –Outbound dialling controls can require careful pacing configuration to avoid queue saturation
- –Complex CRM workflows depend on custom integration rather than native templates
Best for: Fits when outbound dialing must align with ACD routing and agent supervision under one admin model.
Talkdesk
enterpriseCloud contact center platform with predictive, progressive, and preview dialer tools.
Talkdesk integrates outbound campaign outcomes into disposition and QA workflows with recorded call context.
Talkdesk provides outbound and inbound dialling workflows through its cloud contact center, connecting a predictive dialling style to ACD-style routing. It supports campaign controls such as pacing and list-based call attempts, and it integrates contact outcomes with call recording and disposition capture.
CRM integration and click-to-call are handled through Talkdesk’s integration layer and CTI-style controls so agents can act on leads without separate screen-scripting. Governance features like role-based access and audit logging help manage changes across dialling campaigns and routing configurations.
- +Campaign-level controls for outbound pacing and call attempt handling
- +CRM click-to-call reduces manual lead lookup during outbound calls
- +Recording and disposition capture supports outbound QA and coaching workflows
- +Role-based access and audit logs support dialler configuration governance
- –Progressive and predictive behaviours require careful campaign configuration discipline
- –Outbound analytics granularity can lag specialized dialler-first vendors
Best for: Fits when contact centers need governed outbound dialling tied to CRM actions and recorded outcomes.
Aircall
SMBCloud phone system with power dialer and click-to-dial features for sales teams.
API-driven call event and disposition automation that syncs outbound outcomes back into connected systems.
Aircall is a cloud dialler solution built around phone-system features plus outbound calling workflows that integrate directly with common sales and support tools. Its core dialling approach emphasizes call routing, concurrent agents, and operational controls that fit outbound teams with shared lead lists.
Aircall’s differentiator for dialler operations is its integration-first design, including click-to-call in connected CRMs and an API surface for automating call events, dispositions, and data sync. Reliability is framed through telephony-grade routing and call recording options that support compliance workflows like call pause-and-resume for PCI scope.
- +Strong CRM click-to-call so agents can act from record context
- +API supports automation for call events, dispositions, and lead state
- +Queue and routing configuration works for outbound teams sharing channels
- +Call recording options support compliance workflows including PCI pause-and-resume
- –Dialler campaign pacing controls are less granular than some enterprise diallers
- –Advanced governance needs careful configuration of user permissions and routing rules
- –Simultaneous channel capacity tuning can require ongoing operational attention
- –Predictive dialing and blending features are limited versus higher-end dialler suites
Best for: Fits when mid-market outbound teams need CRM-connected calling and automation without building telephony logic.
Salesloft
enterpriseSales engagement platform with integrated power dialer for outbound prospecting.
Sequence execution that drives call handling plus CRM task, disposition, and logging capture in one operational flow.
Salesloft focuses on outbound orchestration tied to CRM workflows, with calling as part of a broader engagement experience rather than a standalone dialler. It supports click-to-call, call dispositions, and task creation so agents can keep their activity aligned to lead and opportunity stages.
The automation surface includes sequence-based behaviors and admin controls for dial-out settings and routing patterns. For dialling specifically, the key differentiator is how closely call handling hooks into CRM activity capture and team execution workflows.
- +CRM click-to-call and activity logging keeps calls tied to the right records
- +Sequence-based automation reduces manual steps during outbound execution
- +Disposition codes drive consistent downstream reporting and pipeline hygiene
- +Admin controls support team-level dialing and governance over call handling
- –Dialling controls can feel secondary to the broader engagement workflow
- –Advanced campaign pacing and dialing behavior can require careful tuning
Best for: Fits when sales teams need outbound dialling tightly linked to CRM workflows and consistent activity capture.
VanillaSoft
SMBSales engagement platform with queue-based power dialer for inside sales teams.
Event and disposition callbacks built for automation that syncs call outcomes to external systems.
VanillaSoft provides outbound dialing and call center automation with configurable campaign logic and agent workflows. Its core strengths focus on integrating call activity with business systems through an API and event-driven hooks for call lifecycle, dispositions, and CRM-oriented actions.
Administrative controls cover queueing, pacing, and routing behavior so dialer throughput can be managed without changing agent-side logic. The product also supports call recording and common compliance-adjacent behaviors needed for outbound operations.
- +API-backed call lifecycle events for dispositions and downstream automation
- +Campaign pacing controls designed to manage channel availability
- +Outbound workflow configuration separates dialing logic from agent screens
- +Call recording integration supports consistent post-call operations
- –CRM integrations require mapping work to align dispositions and fields
- –Dialing setup can become complex when combining multiple routing rules
Best for: Fits when teams need dialer automation with API-driven call events and controlled campaign pacing.
PhoneBurner
SMBPower dialer software for outbound sales teams with CRM integration and voicemail drop.
CRM click-to-call triggers with agent-side disposition entry so agents can close the loop without switching tools.
PhoneBurner initiates outbound calls from lead lists and routes conversations to agents with click-to-call from connected contact records. The dialler workflow supports campaign pacing controls, call scripting inputs, and agent disposition capture so calls land in the same operational loop as CRM work.
Admin tooling focuses on user permissions for dialling access and reporting visibility across campaigns. Built-in connectivity targets common telephony integrations for SIP trunking and click-to-call style use cases.
- +Outbound campaign controls support pacing and agent workflow consistency
- +Click-to-call style calling reduces transfer friction from CRM workflows
- +Disposition capture provides structured call outcomes for downstream reporting
- +User permissioning limits dialler access by role
- –Advanced routing and queue behavior needs careful telephony integration planning
- –Reporting depth for call quality metrics is less detailed than ACD-first vendors
- –Lead list ingestion and mapping requires upfront data hygiene
- –Preview and blending behaviors can demand tuning to avoid low contact throughput
Best for: Fits when sales teams need outbound dialling with CRM click-to-call and clear disposition capture.
CloudTalk
SMBCloud call center software with power dialer and smart call routing for sales teams.
User permissions that distinguish dialing operations from reporting access, reducing accidental changes during active campaigns.
CloudTalk targets outbound dialing workflows with a browser-based agent experience and call control tailored for contact-center teams. Its core set includes outbound campaign management, call recording, and call routing hooks that support integration into existing telephony and customer systems.
Admin capabilities focus on user permissions for dialing operations and reporting visibility into campaign performance. Reliability depends on how CloudTalk connects to PSTN endpoints and how call queues are configured for concurrent channel capacity.
- +Browser-based dialer removes desktop softphone dependencies
- +Built-in call recording supports team quality review and playback
- +Outbound campaign controls help manage lists and dial pacing
- +Permissions separate dialing users from reporting-only access
- –Reliability outcomes depend heavily on configured concurrency and queue sizing
- –CRM click-to-call depth varies by integration and may need custom mapping
Best for: Fits when mid-market teams need a browser dialer with basic campaign control and recording for outbound calling.
Conclusion
After evaluating 10 telecommunications, Genesys Cloud CX stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right dialler software
This guide covers dialler software options used for outbound campaign pacing, CRM click-to-call, and routed call outcomes, including Genesys Cloud CX, NICE CXone, and Five9 as the category anchors. The included tools range from enterprise outbound governance with unified workflow execution in Genesys Cloud CX to mid-market API-first automation in Aircall and browser dialling in CloudTalk.
Each tool review focuses on how campaign logic connects to dispositions, routing behavior, and operational controls, with specific attention to API and automation surfaces and admin governance. The result is a practical shortlist for teams that need predictable outbound handling under concurrency constraints and measurable outcomes in their CRM or contact center workflows.
Dialler software for governed outbound campaign pacing, CRM click-to-call, and routed outcomes
Dialler software automates outbound calling by coordinating dial states, agent actions, and call outcome capture so campaign logic can translate into routed results inside a contact center or CRM workflow. Many implementations also manage capacity constraints and pacing rules to keep calls from stalling agent queues. Genesys Cloud CX handles outbound campaign execution through an event-driven workflow model that ties dial state, routing outcomes, and disposition capture into one coordinated execution flow.
NICE CXone applies campaign workflow governance by connecting dialling behavior to dispositions and ACD routing in a single operating model. Other tools in the lineup emphasize different integration shapes, including Aircall’s API-driven call event and disposition automation and Kixie’s CRM-synchronized click-to-call paired with automatic call logging. The buying decision focuses on how each dialler couples campaign configuration with routing behavior, how dispositions propagate into external systems, and how admin controls limit changes during active calling.
Dialler governance, pacing control, and CRM outcome propagation
Dialler software determines whether outbound attempts stay aligned with routed call outcomes and CRM state updates, not just whether calls connect. The evaluation focus is how campaign execution translates dial states into dispositions and then into external systems under admin control.
Unified workflow coordination across dial state, routing, and dispositions
Genesys Cloud CX and NICE CXone both center outbound dialing governance inside one execution model that ties dial state, ACD routing, and disposition capture together. This reduces drift between what agents see, what routing selects, and what gets written to dispositions.
Dial state automation with explicit API-driven call event and disposition handling
Aircall and VanillaSoft both emphasize API-driven call lifecycle events that feed disposition updates and downstream automation. This supports automation for call outcomes without requiring teams to mirror telephony logic inside the CRM or middleware.
CRM click-to-call depth that preserves lead context through the full call
Kixie and PhoneBurner both anchor outbound calling around CRM click-to-call so the lead record stays attached during agent handling. Kixie pairs this with automatic call logging, while PhoneBurner focuses on agent-side disposition entry from the CRM view.
Admin governance and role separation for active campaigns
RingCentral Contact Center and CloudTalk both provide controls that reduce accidental changes during live outbound operations. RingCentral adds RBAC and supervisor controls for multi-team operations, while CloudTalk distinguishes dialing permissions from reporting access.
Campaign pacing and call handling controls that limit queue saturation risk
Talkdesk and Genesys Cloud CX both provide campaign-level control over outbound pacing and call attempt handling. Talkdesk focuses on campaign controls that manage pacing and recorded call context, while Genesys Cloud CX requires disciplined pacing tuning when multiple integrations coordinate.
Choose based on how dialing logic must coordinate with routing, CRM, and admin control
The first decision fork separates teams that need governed outbound dialing inside a contact center routing workflow from teams that need CRM-first calling automation. The second fork separates tools that expose extensive automation surfaces for call events and disposition propagation from tools that prioritize browser dialer experience with basic campaign control.
Start with the governance boundary between dialer, routing, and disposition
If outbound dialing must be governed inside the same routing and reporting workflow, evaluate Genesys Cloud CX against NICE CXone. If outbound dialing must run with CRM-centric click-to-call and still capture dispositions consistently, evaluate Kixie against PhoneBurner.
Pick the automation surface that matches existing integration capacity
If teams can build against explicit API-driven call event and disposition automation, compare Aircall with VanillaSoft. If teams need sequence-orchestrated CRM activity capture as the primary automation surface, compare Salesloft with Kixie.
Validate whether dialing controls can prevent queue saturation under workload
If campaign pacing must be tuned carefully with routing outcomes and event-driven automation, test Genesys Cloud CX workflows for multi-integration coordination. If outbound pacing control is campaign-focused and must keep operational attempt handling consistent, validate Talkdesk configuration against operational throughput expectations.
Confirm admin and role separation for active campaign operations
If multi-team outbound operations need supervisor controls and RBAC, validate RingCentral Contact Center permission models in active campaigns. If browser dialer users must have reduced risk of modifying reporting or live dialing behavior, compare CloudTalk’s dial and reporting role separation with RingCentral.
Stress-test CRM workflow wiring for disposition accuracy and field mapping
If CRM workflows require tight lead context and automatic logging, prioritize Kixie and validate click-to-call plus logging for the full lifecycle. If the CRM integration depends on mapping and field alignment, validate VanillaSoft integration mapping effort against talk and disposition field requirements.
Evaluate how browser versus desktop calling changes operational dependency
If dialing must be browser-based to remove desktop softphone dependencies, assess CloudTalk for browser dialer fit and built-in recording support. If outbound coordination requires deeper telephony event APIs for aligning campaigns and CRM lead actions, assess RingCentral Contact Center.
Which teams should buy which dialler style
Dialler software fits best when outbound dialing behavior, routing outcomes, and disposition capture are controlled as one operational system. The audience split maps to whether the organization runs outbound through ACD routing workflows, through CRM-first sales engagement, or through API-backed automation for call events.
Enterprise contact centers with governed outbound and queue-based ACD routing
Genesys Cloud CX supports event-driven workflow automation that ties dial state, routing outcomes, and disposition capture into one execution model. NICE CXone provides centralized outbound governance that aligns dialling behavior with ACD routing and dispositions for consistent operational control.
Outbound sales teams that run workflows from CRM records
Kixie keeps lead context attached to every call via CRM-synchronized click-to-call and reduces manual disposition work with automatic call logging. PhoneBurner also relies on CRM click-to-call with agent-side disposition entry so agents can close the loop without switching tools.
Mid-market teams that need API-driven call events and automation without building telephony logic
Aircall provides API-driven call event and disposition automation that syncs outbound outcomes back into connected systems. VanillaSoft provides API-backed call lifecycle events for dispositions plus campaign pacing controls designed to manage channel availability.
Teams that require controlled outbound operations with admin role separation
RingCentral Contact Center includes RBAC and supervisor controls for multi-team call operations under one admin model. CloudTalk distinguishes dialing operations from reporting access to reduce accidental changes during active campaigns.
Sales engagement teams using sequences as the primary operational workflow
Salesloft drives call handling through sequence execution and captures CRM task, disposition, and logging in one flow. This reduces manual steps during outbound execution while keeping calls tied to the right CRM records via CRM click-to-call.
Common dialler buying pitfalls
Dialler implementations fail when campaign pacing controls do not match routing and workforce configuration or when CRM integrations cannot map dispositions into the fields that drive downstream work. Another frequent failure mode is assuming a dialer can be controlled safely by many users without validating role separation during active campaigns.
Treating dialler pacing as a single setting instead of a coordinated workflow outcome
Genesys Cloud CX pacing tuning requires careful campaign and workforce configuration when multiple integrations must coordinate. NICE CXone outbound dialing tuning can feel complex across multiple interdependent settings when routing and disposition standards must align.
Underestimating how routing depth changes outcomes for complex ACD workflows
Kixie has limited enterprise routing depth compared with full ACD suites, which can become a constraint for teams that need deep queue behavior. Talkdesk supports governed outbound dialling, but advanced analytics granularity can lag dialler-first vendors when QA and routing diagnostics are critical.
Assuming CRM clicks automatically produce accurate disposition capture
Kixie and PhoneBurner both support CRM click-to-call, but advanced routing and queue behavior needs careful telephony integration planning for PhoneBurner. VanillaSoft requires mapping work to align dispositions and fields, which can slow rollout when CRM field ownership is unclear.
Leaving governance to broad user permissions during live campaigns
CloudTalk’s user permissions separate dialing operations from reporting access, which reduces accidental changes during active campaigns. RingCentral Contact Center includes RBAC and supervisor controls, and those role models must be configured to match who can change pacing and who can only review outcomes.
Expecting dialer campaign analytics to match ACD-first reporting depth
PhoneBurner reports less detailed call quality metrics than ACD-first vendors, which can limit QA workflows. Talkdesk supports governed outbound controls with recorded call context, but outbound analytics granularity can lag specialized dialler-first vendors.
How We Selected and Ranked These Tools
We evaluated Genesys Cloud CX, NICE CXone, and the eight other listed tools by feature coverage for outbound dialing governance, ease of coordinating dial state with routing outcomes, and the value of the automation surfaces used to sync dispositions. Features account for 40% of the ranking because event-driven workflow automation and campaign governance models directly control outbound pacing behavior.
Ease and value each account for 30% because rollout friction shows up when administrators must map dispositions, tune pacing, and manage multi-integration settings. Genesys Cloud CX separated on unified event-driven workflow automation that coordinates dial states, routing outcomes, and disposition capture in one execution model.
Frequently Asked Questions About dialler software
How do Genesys Cloud CX and NICE CXone handle outbound routing decisions inside the dialling workflow?
Which tools provide an integration surface for call events and dispositions via API?
When do call-center teams need SSO and RBAC controls rather than basic user permissions?
What breaks if data migration misses lead identifiers during CRM click-to-call rollout?
How does CRM click-to-call differ between RingCentral Contact Center and Talkdesk?
What is the practical tradeoff between browser agent calling and CRM-centric calling tools like CloudTalk and Aircall?
Which platforms are built for tightly governed outbound campaign configuration across multiple channels and queues?
How do teams reduce abandonment risk when dialing queues get congested in PhoneBurner versus CloudTalk?
When should enterprises choose a dialler that includes PCI-focused pause-and-resume support like Aircall?
What getting-started path avoids misconfiguration when rolling out outbound pacing with VanillaSoft and PhoneBurner?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
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