Quick Overview
- 1#1: Calendly - Automates one-on-one and team meeting scheduling with calendar integrations, round-robin routing, and workflows ideal for customer support bookings.
- 2#2: Acuity Scheduling - Provides customizable online appointment booking pages with staff management, payments, and reminders for support team availability.
- 3#3: OnceHub - Offers advanced scheduling with automation, CRM integrations, and booking workflows optimized for customer support teams.
- 4#4: YouCanBook.me - Enables simple self-scheduling for customers with calendar syncing, team pages, and buffer times for support appointments.
- 5#5: Setmore - Free appointment scheduler with team calendars, SMS/email reminders, and payment processing for customer support slots.
- 6#6: SimplyBook.me - Multi-feature booking system supporting service scheduling, group events, payments, and custom features for support teams.
- 7#7: Zoho Bookings - Integrated booking app within Zoho ecosystem for staff scheduling, customer intake forms, and support ticket linkages.
- 8#8: SavvyCal - Overlay calendar scheduler showing full availability across multiple calendars for efficient team support booking.
- 9#9: Microsoft Bookings - Cloud-based scheduling tool integrated with Microsoft 365 for shared booking pages and support staff calendars.
- 10#10: Picktime - Resource and appointment scheduling software with recurring bookings and notifications for customer support operations.
These tools were selected based on key features relevant to support workflows, including automation, integration, and user-friendliness, paired with overall quality and value to ensure they deliver reliable, practical solutions for businesses of all sizes.
Comparison Table
Comparing customer support scheduling software? Our table breaks down leading tools like Calendly, Acuity Scheduling, OnceHub, YouCanBook.me, and Setmore, helping identify features, usability, and integration to fit specific needs for seamless customer interactions.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Calendly Automates one-on-one and team meeting scheduling with calendar integrations, round-robin routing, and workflows ideal for customer support bookings. | specialized | 9.5/10 | 9.3/10 | 9.8/10 | 9.0/10 |
| 2 | Acuity Scheduling Provides customizable online appointment booking pages with staff management, payments, and reminders for support team availability. | specialized | 9.1/10 | 9.4/10 | 9.2/10 | 8.7/10 |
| 3 | OnceHub Offers advanced scheduling with automation, CRM integrations, and booking workflows optimized for customer support teams. | specialized | 8.8/10 | 9.2/10 | 8.5/10 | 8.2/10 |
| 4 | YouCanBook.me Enables simple self-scheduling for customers with calendar syncing, team pages, and buffer times for support appointments. | specialized | 8.4/10 | 8.0/10 | 9.5/10 | 8.2/10 |
| 5 | Setmore Free appointment scheduler with team calendars, SMS/email reminders, and payment processing for customer support slots. | specialized | 8.2/10 | 8.0/10 | 9.1/10 | 8.5/10 |
| 6 | SimplyBook.me Multi-feature booking system supporting service scheduling, group events, payments, and custom features for support teams. | specialized | 8.3/10 | 8.5/10 | 9.0/10 | 8.0/10 |
| 7 | Zoho Bookings Integrated booking app within Zoho ecosystem for staff scheduling, customer intake forms, and support ticket linkages. | enterprise | 7.8/10 | 7.5/10 | 8.5/10 | 8.5/10 |
| 8 | SavvyCal Overlay calendar scheduler showing full availability across multiple calendars for efficient team support booking. | specialized | 8.4/10 | 8.6/10 | 9.4/10 | 8.1/10 |
| 9 | Microsoft Bookings Cloud-based scheduling tool integrated with Microsoft 365 for shared booking pages and support staff calendars. | enterprise | 8.1/10 | 7.7/10 | 8.6/10 | 8.4/10 |
| 10 | Picktime Resource and appointment scheduling software with recurring bookings and notifications for customer support operations. | specialized | 7.8/10 | 7.5/10 | 8.5/10 | 9.0/10 |
Automates one-on-one and team meeting scheduling with calendar integrations, round-robin routing, and workflows ideal for customer support bookings.
Provides customizable online appointment booking pages with staff management, payments, and reminders for support team availability.
Offers advanced scheduling with automation, CRM integrations, and booking workflows optimized for customer support teams.
Enables simple self-scheduling for customers with calendar syncing, team pages, and buffer times for support appointments.
Free appointment scheduler with team calendars, SMS/email reminders, and payment processing for customer support slots.
Multi-feature booking system supporting service scheduling, group events, payments, and custom features for support teams.
Integrated booking app within Zoho ecosystem for staff scheduling, customer intake forms, and support ticket linkages.
Overlay calendar scheduler showing full availability across multiple calendars for efficient team support booking.
Cloud-based scheduling tool integrated with Microsoft 365 for shared booking pages and support staff calendars.
Resource and appointment scheduling software with recurring bookings and notifications for customer support operations.
Calendly
specializedAutomates one-on-one and team meeting scheduling with calendar integrations, round-robin routing, and workflows ideal for customer support bookings.
Intelligent Routing Forms that qualify leads and assign support tickets to the best available agent based on expertise and workload.
Calendly is a leading scheduling platform that allows customer support teams to create shareable booking links for support calls, troubleshooting sessions, and consultations, eliminating endless email threads. It syncs seamlessly with calendars like Google and Outlook to prevent conflicts and integrates with video tools like Zoom for one-click meetings. Advanced features like routing forms and round-robin assignments help distribute workloads efficiently across support agents.
Pros
- Exceptionally intuitive setup with drag-and-drop event types
- Powerful team routing and round-robin for balanced agent workloads
- Deep integrations with calendars, CRMs, and video platforms like Zoom
Cons
- Advanced team and routing features locked behind higher-tier plans
- Limited native reporting and analytics on lower plans
- Customization of booking pages can feel restrictive for complex branding
Best For
Customer support teams in mid-sized businesses seeking to automate scheduling and scale agent availability without double-bookings.
Pricing
Free basic plan; Essentials at $8/user/month, Professional at $12/user/month, Teams at $16/user/month (billed annually).
Acuity Scheduling
specializedProvides customizable online appointment booking pages with staff management, payments, and reminders for support team availability.
Customizable intake forms with conditional logic to collect detailed support information before booking
Acuity Scheduling is a versatile online appointment booking platform designed to streamline customer support scheduling by allowing clients to self-book appointments 24/7 via customizable booking pages. It supports multiple staff calendars, automated email/SMS reminders, intake forms for gathering support details upfront, and seamless integrations with tools like Zoom, Google Calendar, and Stripe for payments. Ideal for support teams, it reduces no-shows and administrative overhead while providing a professional client experience.
Pros
- Highly customizable booking pages and intake forms tailored for support queries
- Robust automation including reminders, confirmations, and follow-ups to minimize no-shows
- Excellent integrations with calendars, video tools, and payment processors
Cons
- Pricing scales quickly with additional staff calendars and appointment volume
- Advanced reporting and analytics locked behind higher-tier plans
- Limited built-in team collaboration features compared to dedicated support platforms
Best For
Small to mid-sized customer support teams needing an intuitive, client-facing scheduling tool with strong customization.
Pricing
Starts at $16/month (Emerging plan, annual billing) for solo users; scales to $109/month (Infinity) for unlimited calendars and features, with usage-based add-ons.
OnceHub
specializedOffers advanced scheduling with automation, CRM integrations, and booking workflows optimized for customer support teams.
Intelligent routing forms that use customer inputs to automatically direct bookings to the best-suited agent or resource
OnceHub is a robust appointment scheduling platform designed to streamline customer support interactions by allowing clients to self-book sessions with agents via customizable landing pages. It excels in team scheduling with features like round-robin assignment, availability-based routing, and workflow automation to reduce manual coordination. The tool integrates deeply with CRMs, support platforms like Zendesk, and calendars, enabling efficient support ticket escalation and follow-ups.
Pros
- Advanced routing and workflow automation for matching customers to the right agent
- Extensive integrations with over 1,000 apps including Zendesk and Salesforce
- Customizable booking pages and automated reminders to minimize no-shows
Cons
- Steeper learning curve for setting up complex workflows
- Higher pricing for advanced plans can be costly for small teams
- Free plan has significant limitations like no team scheduling
Best For
Medium to large customer support teams needing intelligent routing and CRM integrations for efficient scheduling.
Pricing
Free plan (limited features); Essentials at $12/user/month, Pro at $22/user/month, Elite at $40/user/month (billed annually).
YouCanBook.me
specializedEnables simple self-scheduling for customers with calendar syncing, team pages, and buffer times for support appointments.
Real-time calendar syncing with buffer times to ensure adequate breaks between support sessions
YouCanBook.me is an online scheduling platform that allows customer support teams to create shareable booking links and pages integrated with popular calendars like Google and Outlook. It automates appointment booking by showing real-time availability, sending reminders, and handling timezones, reducing manual coordination for support calls. Ideal for streamlining 1:1 customer interactions, it supports team scheduling and basic customization without needing complex setup.
Pros
- Seamless calendar integrations prevent double-bookings
- Intuitive setup with customizable booking pages
- Automated email/SMS reminders improve no-show rates
Cons
- Limited advanced reporting for support analytics
- Team features require higher-tier plans
- Less suited for high-volume ticketing workflows
Best For
Small to mid-sized customer support teams needing simple, embeddable scheduling for calls and consultations.
Pricing
Free plan available; paid plans start at $12/user/month (billed annually) for Pro features, up to Enterprise custom pricing.
Setmore
specializedFree appointment scheduler with team calendars, SMS/email reminders, and payment processing for customer support slots.
Customizable booking widgets embeddable on websites for 24/7 self-service support scheduling
Setmore is a versatile online appointment scheduling platform designed to help businesses manage customer support schedules through customizable booking pages, staff calendars, and automated reminders. It supports features like SMS/email notifications, payment processing, and video call integrations to streamline support interactions and minimize no-shows. With a free tier and scalable plans, it's suitable for teams handling support bookings alongside other services.
Pros
- Generous free plan for basic scheduling needs
- User-friendly interface with quick setup
- Strong mobile app and calendar syncing (Google, Outlook)
Cons
- Lacks native ticketing or CRM integration for advanced support workflows
- Reporting and analytics are basic in lower tiers
- Limited customization for complex support routing
Best For
Small to medium support teams or solopreneurs seeking simple, affordable appointment booking without enterprise-level complexity.
Pricing
Free for 1 user (unlimited appointments); Premium $5/user/month (annual); Elite $12/user/month (annual) with advanced features like payments and resources.
SimplyBook.me
specializedMulti-feature booking system supporting service scheduling, group events, payments, and custom features for support teams.
Custom intake forms that collect detailed customer info upfront, enabling better-prepared support sessions.
SimplyBook.me is a flexible online appointment scheduling platform designed for businesses to manage bookings for services, classes, and consultations. In the context of customer support scheduling, it enables teams to set up customizable booking pages where customers can select time slots with specific agents, integrate with calendars like Google or Outlook, and collect preliminary information via intake forms. Key features include automated email/SMS reminders, payment processing, and resource management to reduce no-shows and streamline support workflows.
Pros
- Highly customizable booking pages and widgets for seamless embedding
- Robust integrations with calendars, payments (Stripe, PayPal), and CRMs
- Automated reminders and notifications to minimize scheduling conflicts
Cons
- Free plan limited to 50 bookings/month, insufficient for growing teams
- Advanced features like custom fields and analytics locked behind higher tiers
- Lacks native ticketing integration, better for appointments than full support queues
Best For
Small to medium-sized support teams needing an intuitive tool for scheduling customer calls and consultations without complex setup.
Pricing
Free plan (50 bookings/month); paid plans from €9.90/month (Lite, 500 bookings) to €59.90/month (Premium, 5,000 bookings) with add-ons for extra features.
Zoho Bookings
enterpriseIntegrated booking app within Zoho ecosystem for staff scheduling, customer intake forms, and support ticket linkages.
Deep native integration with Zoho CRM to automatically convert support bookings into actionable leads or tickets
Zoho Bookings is a versatile online appointment scheduling platform designed to streamline customer interactions by allowing self-service booking of support sessions. It offers customizable booking pages that can be embedded on support portals, calendar syncing with Google and Outlook, automated email/SMS reminders, and team availability management. While effective for basic support ticketing and callback scheduling, it shines brightest within the Zoho ecosystem for businesses handling moderate volumes of customer inquiries.
Pros
- Affordable pricing with a robust free tier
- Intuitive drag-and-drop interface for quick setup
- Strong integrations with Zoho CRM and other calendars
Cons
- Limited advanced analytics for support queue metrics
- Less optimized for high-volume, enterprise-level support ticketing
- Some premium features like payments require higher plans
Best For
Small to medium-sized businesses using the Zoho suite that need simple, embeddable scheduling for customer support callbacks and consultations.
Pricing
Free for solo users; paid plans start at $6/staff/month (Standard), $12 (Professional), and $18 (Elite), billed annually.
SavvyCal
specializedOverlay calendar scheduler showing full availability across multiple calendars for efficient team support booking.
Calendar overlay that dynamically shows only real-time available slots across all connected calendars
SavvyCal is an intelligent scheduling platform designed to create personalized booking pages that overlay multiple calendars for accurate availability display, preventing double-bookings. It supports features like group events, round-robin scheduling, workflows, and integrations with tools like Zoom and Google Workspace, making it suitable for customer support teams to handle inbound calls and demos efficiently. Users can customize pages with branding and collect payments or forms during booking.
Pros
- Seamless calendar overlay ensures true availability and eliminates double-bookings
- Highly customizable booking pages with branding and workflows
- Intuitive interface with quick setup and mobile-responsive design
Cons
- Lacks deep integrations with dedicated support ticketing systems like Zendesk
- Team plans can become pricey for larger support groups
- Limited advanced queue management compared to specialized support schedulers
Best For
Small to mid-sized customer support teams needing elegant, reliable scheduling for 1:1 calls, demos, and team round-robins without complex setup.
Pricing
Free Solo plan; Pro at $20/user/month (annual) or $29 monthly; Business at $49/user/month (annual).
Microsoft Bookings
enterpriseCloud-based scheduling tool integrated with Microsoft 365 for shared booking pages and support staff calendars.
Native Microsoft Teams integration for one-click video call scheduling during bookings
Microsoft Bookings is a scheduling tool within the Microsoft 365 suite that enables businesses to create personalized booking pages for appointments, services, and customer support sessions. Customers can self-schedule based on real-time staff availability, with automatic calendar syncing to Outlook and integration with Microsoft Teams for video calls. It supports features like email/SMS reminders, custom questionnaires, and group bookings, making it suitable for streamlined support ticketing alternatives focused on appointments.
Pros
- Seamless integration with Outlook, Teams, and Power Automate for automated workflows
- Intuitive self-service booking pages with real-time availability and reminders
- Scalable for teams with staff calendars and multiple service types
Cons
- Limited native analytics and reporting compared to dedicated support tools
- No built-in payment processing or advanced queue management
- Requires Microsoft 365 subscription, adding indirect costs for non-users
Best For
Small to medium businesses using Microsoft 365 that need reliable, integrated appointment scheduling for customer support without complex ticketing.
Pricing
Included in Microsoft 365 Business Standard ($12.50/user/month) and higher; no standalone pricing.
Picktime
specializedResource and appointment scheduling software with recurring bookings and notifications for customer support operations.
Multi-purpose booking engine supporting appointments, group classes, and resource rentals in one intuitive interface
Picktime is a versatile online scheduling platform designed for appointments, classes, events, and resource bookings, enabling customer support teams to offer self-service scheduling for support calls or consultations. It features customizable booking pages, automated email/SMS reminders, payment processing, and shared team calendars to streamline support ticket resolution through scheduled interactions. While not a full-fledged ticketing system, it excels in simple, external-facing appointment management for support scenarios.
Pros
- Generous free plan for single users with core scheduling features
- Intuitive drag-and-drop calendar and quick setup
- Automated reminders and payment integrations reduce no-shows and admin work
Cons
- Lacks native ticketing or CRM integrations critical for advanced support workflows
- Limited reporting and analytics compared to dedicated support tools
- Scalability issues for large teams with high-volume support scheduling
Best For
Small customer support teams or solopreneurs needing affordable, straightforward appointment booking for client consultations without complex ticketing.
Pricing
Free for 1 user; Standard plan at $4/user/month (billed annually); Premium at $5/user/month with advanced features like SMS reminders.
Conclusion
A thorough review of the 10 tools reveals Calendly as the top choice, standing out with its strong automation, round-robin routing, and seamless calendar integrations for efficient customer support bookings. Acuity Scheduling and OnceHub follow as excellent alternatives—Acuity with customizable pages and staff management, OnceHub with robust workflows and CRM syncing—each suited to different needs. Together, the top three deliver significant value, with Calendly leading as the go-to for simplified, automated scheduling.
Take the next step in enhancing your support operations: try Calendly today to experience its intuitive tools, automated reminders, and calendar-driven organization that keep your team and customers connected.
Tools Reviewed
All tools were independently evaluated for this comparison