GITNUXSOFTWARE REVIEW
Customer Experience In IndustryTop 10 Best Customer Service Texting Software of 2026
Compare customer service texting software options for teams, including fit, features, and tradeoffs to short-list tools like Podium.
How we ranked these tools
Vendors set the topic, but our editors set the inclusion criteria and the evaluation framework before research starts.
Agents extract product evidence with provenance, then collect written reviews and transcribe video reviews and podcasts.
Framework: Features 40% · Ease 30% · Value 30%
Gitnux may earn a commission through links on this page — this does not influence rankings. Editorial policy
SimpleTexting is the best pick for support teams that want an inbox plus lightweight, keyword-triggered automation because inbound replies stay attached to the same agent conversation while auto-actions cut repetitive triage; Podium is a strong alternative for larger service orgs that need conversation-level auto-replies and shared context to reduce context switching.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
SimpleTexting
Keyword-based automation that triggers replies and actions while inbound messages stay tied to a shared agent inbox.
Best for: Fits when support teams need an inbox plus lightweight automation and real-time integration events.
Podium
Editor pickConversation-level automation that triggers from inbound keywords and ties actions to ongoing threads.
Best for: Fits when service teams want agent-based two-way SMS conversations with light automation and external system hooks.
TextUs
Editor pickWorkflow-driven conversation routing that assigns inbound threads to the correct agent queue based on configured rules.
Best for: Fits when teams need routed two-way SMS support with templates and shared-agent ownership.
Comparison Table
SimpleTexting
SMBTwo-way SMS platform for customer communication and campaigns.
Keyword-based automation that triggers replies and actions while inbound messages stay tied to a shared agent inbox.
SimpleTexting gives support teams a messaging inbox where inbound texts can be assigned and answered with canned templates. Automation rules handle keyword-triggered actions and auto-replies, which reduces manual handling for common requests like hours, order status, or intake questions. The product also exposes an API and webhooks for delivery and event-driven updates that sync conversations to external systems.
A tradeoff appears in governance depth, because multi-team role separation and audit tooling are less granular than tools built around enterprise contact center administration. SimpleTexting fits usage situations where small support teams want an inbox plus lightweight automation, and integration work is mainly around a CRM and ticketing triggers.
- +Shared inbox supports consistent inbound handling across agents
- +Keyword automation and auto-replies reduce repetitive support work
- +API and webhooks enable event-driven integration with CRMs
- +Templates speed responses for common customer questions
- –Less granular admin governance than dedicated enterprise messaging centers
- –Advanced routing scenarios can require careful rule design
- –Conversation history visibility depends on external system sync
- –Bulk workflow customization is limited compared with custom automation tools
Support ops teams
Route inbound texts to queues
Faster first response
CRM-integrated teams
Sync conversations via webhooks
Lower manual status checks
Show 2 more scenarios
Inbound volume teams
Auto-reply for common keywords
Reduced agent backlog
Keyword automation answers frequent questions and collects intake details before human handoff.
Multi-channel support teams
Template responses for consistency
More consistent replies
Message templates standardize wording for policy questions, appointment confirmations, and updates.
Best for: Fits when support teams need an inbox plus lightweight automation and real-time integration events.
Podium
enterpriseCustomer interaction platform with SMS, reviews, and payments.
Conversation-level automation that triggers from inbound keywords and ties actions to ongoing threads.
Podium targets customer service teams that want two-way texting tied to day-to-day conversation management instead of standalone SMS broadcasting. It routes inbound and outbound messages through a unified conversation view and supports agent workflows like assignment and templates for faster replies.
Podium also provides automation using keyword triggers and scheduled actions, plus webhook notifications for connecting external systems. Business texting and consent handling are built into the messaging flow so compliance checks align with what agents send and what customers receive.
- +Shared conversation view reduces context switching for inbound and agent replies
- +Keyword-based auto-replies handle common intake steps without manual routing
- +Webhook notifications support event-driven help desk and CRM updates
- +Message templates speed repetitive responses while keeping agents on-brand
- –Advanced routing logic is limited compared with dedicated contact-center automation
- –Sender registration and opt-out compliance require careful setup discipline
- –Reporting for conversation outcomes is less granular than help-desk suite analytics
- –CRM syncing can require tuning to match existing assignment workflows
Local service and front-desk teams
Collect payments during service texts
Fewer handoffs to payments
Customer support and front-desk teams
Handle inbound SMS and webchat
Faster, more coordinated responses
Show 2 more scenarios
Customer communication and campaign teams
Schedule segmented group broadcasts
More organized reply handling
Teams send targeted SMS broadcasts and keep replies attached to the originating campaign workflow.
Local businesses and reputation teams
Request reviews after service visits
More repeatable review collection
Agents send conversational review invitations by SMS or web messaging after customer interactions.
Best for: Fits when service teams want agent-based two-way SMS conversations with light automation and external system hooks.
TextUs
SMBBusiness texting platform for real-time customer and team communication.
Workflow-driven conversation routing that assigns inbound threads to the correct agent queue based on configured rules.
TextUs is built for two-way customer service texting where agents handle SMS issues inside managed conversation threads rather than running standalone broadcasts. The platform supports shared inbox handling with routing and assignment, and it keeps threaded histories so agents can respond with context. Message templates and canned replies help standardize answers during recurring support scenarios.
Workflow configuration includes admin controls for team access and routing behavior, which supports consistent handling across multiple agents. TextUs also supports integration options so texting conversations can connect to help desk and CRM systems. The tradeoff is that organizations need to configure routing and templates up front to get consistent outcomes.
TextUs fits teams that already run a case or CRM workflow and want texting to plug into those systems while keeping reply context in the agent view. It can be less suitable for teams that only need one-way SMS alerts without conversation assignment and history.
- +Conversation routing and assignment rules reduce manual triage work
- +Message templates and canned replies speed up repetitive inbound handling
- +Admin workflow configuration supports multi-agent team operations
- +Inbound message handling pairs with delivery feedback for operational visibility
- –Advanced routing and automation require careful setup to avoid misassignment
- –CRM and help desk integration depth depends on which connectors are enabled
Customer service teams
Resolve SMS issues in shared inboxes
More consistent replies
Recruiting and staffing teams
Follow up with candidates by SMS
More consistent follow-up
Show 2 more scenarios
Sales teams
Run two-way prospect outreach
Repeatable outreach
Sales teams coordinate outreach with templates and scheduled messages and keep responses in the same thread.
Real estate teams
Coordinate live prospect texting
Centralized prospect communication
Real estate teams handle ongoing SMS conversations and coordinate follow-ups across staff in one place.
Best for: Fits when teams need routed two-way SMS support with templates and shared-agent ownership.
SlickText
SMBSMS marketing and two-way texting platform for businesses.
Conversation routing with assignment rules ties inbound texts to an agent inbox workflow.
SlickText centers on conversational messaging with an agent inbox workflow for inbound texts, including conversation routing and assignment rules. Teams can use canned responses and templates to speed replies while keeping a consistent support tone across agents. Message delivery receipts help support operations validate that outbound responses reached recipients.
- +Agent inbox routing keeps inbound texts organized for support teams
- +Templates and canned replies reduce typing time during repeat questions
- +Delivery receipts provide visibility for support follow-up work
- +Webhook notifications support ticketing and workflow automation
- –Opt-in and opt-out compliance requires careful configuration across keywords
- –Complex routing rules can be slower to adjust without workflow documentation
- –Help desk integration depth depends on the specific external system used
- –Inbound customization needs setup for each keyword automation path
Customer support managers
Route inbound texts to assigned agents
Lower time to respond
Help desk operations
Trigger help desk actions from texts
Fewer manual steps
Show 2 more scenarios
Contact center leads
Standardize replies with templates
More consistent customer messaging
Canned responses and templates keep agent replies consistent across common issues.
Retention support teams
Confirm delivery for follow-up
Cleaner follow-up workflow
Delivery receipts help agents verify outbound messages before escalating or re-contacting.
Best for: Fits when support teams need shared inbox workflows and webhook automation for inbound SMS handling.
EZ Texting
SMBSMS marketing and communication platform for businesses.
Inbound reply routing that assigns conversations to agent queues based on message context and rules.
EZ Texting’s core workflow centers on managing inbound and outbound text conversations with routing and assignment rules that keep replies with the right agent group. Automation is built around keyword automation and template-based messaging, which reduces manual copying for common support intents.
- +Conversation routing keeps inbound replies grouped for agent assignment
- +Keyword automation supports immediate replies for common inbound intents
- +Message templates reduce errors in repetitive customer updates
- +Delivery and conversation reporting ties performance to contacts
- –More complex workflows require careful configuration across routing rules
- –Some help desk integrations need custom setup rather than native end-to-end automation
Customer support managers
Route inbound SMS by queue
Faster first-response handling
Customer service agents
Use templates for case updates
Lower message errors
Show 2 more scenarios
Operations and automation leads
Automate replies with keywords
Reduced manual intake
Keyword automation triggers immediate responses for FAQs and intake questions before escalation.
Compliance and support leadership
Manage opt-out behavior
Fewer compliance breaches
The system enforces opt-out handling so future outreach stops after a customer requests it.
Best for: Fits when customer support teams want shared texting workflows plus rule-based automation.
Skipio
SMBAutomated customer texting platform for appointment and follow-up reminders.
Keyword automation that triggers routing and workflows inside the shared agent inbox, not just static replies.
Skipio routes and automates two-way customer texting from a shared agent inbox, with conversation assignment and escalation built for support teams. It supports inbound keyword automation, message templates, and conversation history so agents can respond consistently across threads.
- +Shared inbox with assignment rules keeps texting support work organized by queue
- +Keyword-driven automation supports auto-replies and routing without custom code
- +Delivery receipts and conversation threading improve agent response timing and context
- +Workflow configuration supports consistent templates across teams
- –Advanced routing and governance need careful configuration to avoid misassignment
- –CRM and help desk connectivity depth depends on specific integration targets
- –Higher-volume teams may need operational tuning for throughput and batching behavior
- –Template and automation changes require change control to prevent inconsistent replies
Customer support and service teams
Assign inbound texts in shared threads
Fewer missed replies
Small-business marketing teams
Send targeted announcements with opt-out
Repeatable outreach with unsubscribe control
Show 2 more scenarios
Service providers and operations teams
Send event-triggered confirmations
More consistent customer preparation
Operations teams send confirmations, reminders, and intake questions by text based on event triggers.
Sales teams and lead-generation businesses
Schedule recurring SMS follow-up sequences
Organized reply history
Sales teams run SMS sequences and track replies to maintain structured follow-up history.
Best for: Fits when teams need conversation routing and keyword automation inside a shared texting inbox.
ClickSend
API-firstMulti-channel messaging platform with SMS, MMS, and API.
Delivery receipts and inbound event webhooks together support agent follow-ups and help desk status updates.
ClickSend targets customer support teams that need two-way business texting with inbound-to-agent message handling. It provides delivery receipts, opt-out compliance tooling, and message templates for faster inbound replies.
- +Two-way inbound texting with delivery receipts for support workflows
- +Opt-out compliance controls designed around business texting rules
- +Message templates for consistent customer support replies
- +API and webhooks for integrating texting events into help desk tools
- –Shared-inbox conversation routing requires careful setup of assignment rules
- –Advanced automation depends on using templates and API-driven workflows together
- –Admin configuration is spread across multiple settings screens
- –Inbound handling features feel less specialized than dedicated help desk SMS inboxes
Customer service and support teams
Route inbound messages to agents
Support interactions stay connected
Operations teams and application developers
Send transactional service notifications
Timely status updates
Show 2 more scenarios
Marketing teams and campaign managers
Run scheduled segmented SMS campaigns
Coordinated segmented broadcasts
Teams upload or target contact lists for scheduled promotional outreach and manage segmented broadcast workflows.
Enterprise messaging and infrastructure teams
Connect high-volume international messaging
Controlled throughput with delivery monitoring
Teams use API-based connections for larger dispatch workloads and monitor delivery through controlled messaging flows.
Best for: Fits when support teams need two-way SMS conversations with webhook-driven integrations.
Birdeye
enterpriseCustomer experience platform with SMS, reviews, and messaging.
Message workflows use Birdeye’s customer and location context so agents can respond with history tied to the same record.
Birdeye centers its customer service texting workflow on conversation and reputation context stored alongside business profiles, not just standalone SMS messaging. Two-way texting and inbound message handling are designed to route messages to the right agent inbox and keep responses consistent with shared templates.
- +Conversation context stays connected to customer and business profile data
- +Agent inbox routing supports assignment rules for inbound message handling
- +Shared templates help keep reply wording consistent across agents
- +Conversation analytics provide visibility into response and message flow
- –Automation depth depends on how business processes map to Birdeye workflows
- –Governance and permission control granularity may require careful admin setup
Healthcare and local service organizations
Centralize feedback across locations
Centralized feedback operations
Customer support and service recovery teams
Triage negative feedback with routing
Faster issue ownership
Show 2 more scenarios
Hotel groups and hospitality managers
Capture guest feedback by property
More structured service recovery
Hospitality teams run property-level workflows to collect post-stay feedback and route service follow-up needs.
Marketing and customer experience teams
Automate post-interaction review requests
Repeatable review collection
Teams send review invitations after purchases, appointments, and stays and drive review generation through repeatable triggers.
Best for: Fits when customer support teams want texting linked to customer context, with agent inbox routing and guided reply templates.
Aloware
SMBContact center software with SMS and calling for support teams.
Conversation routing that combines assignment rules with template-driven auto-replies for consistent inbound handling across agent inboxes.
Aloware provides customer support texting with two-way conversational messaging so agents can exchange inbound and outbound texts in shared workflows. Aloware’s core setup centers on message templates, conversation assignment rules, and automated responses for common questions to reduce repetitive typing.
- +Conversation routing supports assignment rules for consistent agent handling
- +Template and auto-reply controls cover common inbound message flows
- +Webhook notifications enable event-driven updates outside the inbox
- +Help desk integration supports keeping texting inside support operations
- –Automation relies heavily on template design to avoid generic replies
- –Setup requires careful number and sender configuration governance discipline
- –Advanced analytics depth for conversations is limited versus broader contact-center suites
- –MMS and rich media coverage is not as comprehensive as top messaging-only vendors
Customer support teams
Handle SMS support conversations
Organized message ownership
Sales and customer-facing account teams
Coordinate follow-ups against records
Improved status visibility
Show 2 more scenarios
Sales operations and sales representatives
Track call outcomes inside CRM
Clearer next steps
Teams associate dispositions and activities with contact records to guide later actions from messaging conversations.
Outbound sales teams
Run prospecting with SMS follow-up
Consistent follow-up status
Outbound teams run dialing campaigns and record outcomes to support consistent follow-up across prospects.
Best for: Fits when support teams need inbox-style texting with routing and templates tied into existing help desk workflows.
Kenect
vertical specialistTexting platform for local businesses to communicate with customers.
Keyword automation tied to conversation handling inside the agent inbox for repeatable triage without manual intervention.
Kenect positions customer support texting around branded conversation handling for teams that need structured inbound triage and outgoing replies. The system combines agent inbox workflows with automation like keyword-based triggers and templates for faster responses.
- +Shared agent inbox workflows help teams coordinate inbound and follow-ups
- +Keyword-based automation supports consistent auto-replies and routing behavior
- +Message templates reduce variation across common customer questions
- +Delivery and conversation activity visibility supports operational monitoring
- –Advanced routing and automation depth can require more configuration effort
- –Extensibility options like webhooks and API coverage may not match developer-first buyers
Local business support and service teams
Respond to inbound customer replies
More consistent inquiry handling
RV and vehicle retail operations
Standardize service and deal handoffs
More repeatable handoffs
Show 2 more scenarios
Automotive, motorcycle, and RV dealerships
Coordinate appointment workflows by text
Fewer disconnected steps
Dealership teams connect customer conversations and appointment details within a guided workflow.
Reputation managers and local business operators
Request and manage customer reviews
More organized review process
Teams request reviews, monitor responses, and use templates for repeatable review follow-up.
Best for: Fits when support teams need shared texting workflows with template and automation help, without heavy custom builds.
Conclusion
After evaluating 10 customer service texting software, SimpleTexting stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right Customer Service Texting Software
Customer service texting software coordinates two-way SMS conversations between customers and support teams using shared agent inboxes, message templates, and automated reply rules. This guide covers EZ Texting, SlickText, SimpleTexting, TextUs, Skipio, Podium, Birdeye, Kenect, Aloware, and ClickSend based on inbound handling workflows and integration behavior.
The comparison emphasizes how tools route inbound replies into agent queues, how keyword automation triggers actions inside an inbox, and how webhook-style events support help desk updates. The most differentiating thread across the lineup is whether conversation routing and governance can be configured to reduce misassignment while keeping opt-in and opt-out compliance manageable.
Customer Service Texting Software for Two-Way SMS Support Workflows
Customer service texting software enables inbound SMS handling for support teams with shared texting inboxes, conversation-level routing, and agent-managed reply flows. It typically combines agent inbox assignment rules with keyword-triggered automation so inbound intents can map to templates, canned responses, and queue ownership.
EZ Texting focuses on inbound reply routing that assigns conversations to agent queues based on message context and rules, while SlickText emphasizes agent inbox routing tied to workflow assignment plus webhook automation for inbound SMS handling. Across these tools, teams use delivery receipts, event webhooks, and template-driven replies to keep inbound conversations synchronized with support operations.
Customer service texting essentials that affect routing, automation, and operations
Shared inbox routing determines whether inbound replies land in the right agent queue on the first handoff. When routing is rule-based at the inbox or conversation level, agents start with context instead of manual triage.
Automation controls matter because keyword handling can either speed intake or create misassignment loops. The best tools connect inbound keywords to templates, canned responses, and workflow actions while keeping delivery events available for follow-up.
Conversation routing with agent assignment rules
EZ Texting routes inbound replies to agent queues using message-context rules. SlickText routes inbound texts using assignment rules tied to an agent inbox workflow.
Keyword automation that triggers replies and workflow actions
SimpleTexting uses keyword-based automation to trigger replies and actions while inbound messages stay tied to a shared agent inbox. Skipio triggers routing and workflows from keyword automation inside the shared agent inbox.
Shared inbox conversation ownership and triage
TextUs assigns inbound threads to the correct agent queue using workflow-driven conversation routing. Kenect provides shared agent inbox workflows that keep inbound and follow-up handling coordinated across agents.
Templates and canned replies for repeatable inbound handling
SlickText includes templates and canned replies to reduce typing time during repeat questions. TextUs pairs conversation routing with message templates and canned replies to speed repetitive inbound handling.
Automation tied to ongoing threads versus single-step replies
Podium runs conversation-level automation from inbound keywords and ties actions to ongoing threads. EZ Texting keeps routing as a standout for assigning conversations to agent queues based on message context and rules.
Delivery receipts and inbound event webhooks for help desk synchronization
ClickSend pairs delivery receipts with inbound event webhooks to support agent follow-ups and help desk status updates. SlickText uses webhook automation for inbound SMS handling with shared inbox workflows.
Decision framework for selecting Customer Service Texting Software by workflow fit
Start by matching routing scope to how the support team assigns work. EZ Texting and TextUs emphasize rule-based assignment so inbound replies reach the right queue with less manual sorting.
Then validate how automation is anchored. Podium and Skipio tie keyword automation directly into conversation or inbox workflows, while tools like SimpleTexting keep automation lighter and more dependent on inbox structure and rule design.
Pick routing that matches the handoff model
Choose EZ Texting if inbound replies must be assigned to agent queues using message context and rules. Choose SlickText if inbound texts need to land in a shared agent inbox workflow that supports webhook automation for inbound handling.
Decide whether keyword automation should run inside the inbox or on conversation state
Choose Skipio if keyword automation needs to trigger routing and workflows inside the shared agent inbox rather than only firing static replies. Choose Podium if keyword-driven actions must attach to ongoing threads and support conversation-level automation.
Map repeat questions to templates and canned replies
Choose SlickText when templates and canned replies are central to reducing agent typing during common inbound intents. Choose TextUs when message templates and canned replies must work alongside conversation routing to prevent slow triage.
Validate event handling for help desk updates
Choose ClickSend when delivery receipts and inbound event webhooks must power agent follow-ups and help desk status updates. Choose SlickText when webhook automation is needed for inbound SMS handling as part of the shared inbox workflow.
Stress test governance and configuration overhead against team capacity
Choose EZ Texting or TextUs only if the team can manage careful configuration across routing rules to avoid misassignment. Choose SimpleTexting or Kenect when the team prefers inbox plus lightweight automation and can design advanced routing carefully when scenarios get complex.
Who benefits from these Customer Service Texting Software capabilities
Customer support teams need inbox routing that prevents misassignment and keeps inbound replies grouped for agent ownership. Teams also need keyword automation that ties into templates, workflows, or thread state so agents can respond quickly with consistent content.
Different tools fit different support operating models. Some prioritize conversation-level automation and shared conversation views, while others prioritize inbox routing rules and webhook-style inbound event handling.
Support teams running shared texting inbox operations
EZ Texting and SlickText fit teams that rely on shared inbox workflows with conversation routing and agent assignment so inbound replies are handled by queue ownership rather than manual sorting.
Teams that want automation from keywords without custom code
Skipio and SimpleTexting target keyword-based automation that triggers replies and routing behavior inside the inbox to reduce repetitive work during common inbound intents.
Organizations that require help desk status updates from inbound events
ClickSend supports delivery receipts plus inbound event webhooks so agent follow-ups and help desk synchronization can follow the inbound lifecycle.
Teams that want customer context attached to replies
Birdeye fits teams that need messaging history connected to a customer and business profile so agents respond with record context tied to the same interaction.
Common Customer Service Texting Software pitfalls during rollout
Most failures come from routing and automation configuration that does not match real inbound message patterns. Misassignment increases when routing rules and keyword triggers are built for idealized inputs rather than messy customer text.
Another frequent issue is treating automation as only templates instead of a workflow. When teams do not plan how inbound events map to agent inbox queues and help desk updates, delivery receipts and inbound webhook signals remain unused or mismatched to agent actions.
Building routing rules that do not cover ambiguous inbound message patterns
EZ Texting and TextUs can reduce manual triage, but advanced routing and automation require careful configuration to avoid misassignment when message context is unclear.
Overusing template-driven automation without governance for compliance and message ownership
SlickText and Skipio both require careful configuration around opt-in and opt-out compliance and keyword governance to keep inbound keyword automation from creating incorrect reply flows.
Assuming inbox routing alone will create help desk synchronization
ClickSend and SlickText highlight inbound webhook automation and delivery receipts, so skipping event-driven updates leads to agent follow-ups and help desk status that fall out of sync.
Designing keyword automation without documenting workflow behavior for agents
SimpleTexting and Skipio rely on keyword automation behavior inside inbox workflows, so complex routing scenarios need workflow documentation to prevent agents from relying on guesswork.
How We Selected and Ranked These Tools
We evaluated inbound reply routing behavior that assigns conversations to agent queues, and EZ Texting separated itself by using message-context rules to group inbound replies for agent assignment. Features carry 40% of the score because inbox routing, keyword automation, templates, and workflow actions determine whether support teams can handle inbound SMS without manual triage.
Ease and value each account for 30% of the score because shared inbox usability and the day-to-day overhead of configuration determine whether routing rules and automation stay correct after rollout. We also weighted integration behavior and help desk synchronization mechanisms because tools like ClickSend use delivery receipts and inbound event webhooks to power agent follow-ups.
Frequently Asked Questions About Customer Service Texting Software
How do Twilio Messaging and Sinch Engage teams typically handle inbound replies with routing to agent inboxes?
Which tools provide webhook notifications for near-real-time help desk status updates from inbound messages?
How does consent tracking and opt-out compliance work across EZ Texting, Skipio, and ClickSend during ongoing conversations?
What breaks if conversation routing is configured incorrectly in TextUs or Kenect?
When do keyword automation and message templates reduce agent workload in SimpleTexting and Podium?
Which tools connect texting threads to CRM or help desk records using integration events and data model mapping?
How do admin controls and RBAC-style access management differ between TextUs and Aloware?
How does data migration typically work when moving existing opt-in and conversation history into Birdeye or ClickSend?
Where do conversation analytics and reporting differ between Kenect and Skipio during support operations?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
Funding and competing interests
This study was co-funded by several of the vendors assessed in it. No single vendor funded it. Funders could propose the market studied.
They had no role in selecting vendors, setting or weighting criteria, analysing data or drawing conclusions, and they received the same factual-accuracy check as every other vendor assessed.
Market definition, inclusion rules and criteria weights were fixed by an editor before research began and did not change afterwards. Editorial process →
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