Top 10 Best Customer Service Survey Software of 2026

Qualtrics is a premier experience management (XM) platform renowned for its robust customer service survey capabilities, enabling businesses to capture feedback via CSAT, NPS, CES, and custom metrics across multiple channels like email, SMS, web intercepts, and chat. It features advanced survey logic, branching, and multimedia question types for highly tailored experiences, with real-time distribution post-interaction. The platform's AI-driven analytics, including Stats iQ and Text iQ, transform raw feedback into predictive insights and actionable recommendations to enhance service quality.

Medallia is an enterprise-grade customer experience (CX) management platform that specializes in collecting, analyzing, and acting on customer feedback through customizable surveys across multiple channels like email, SMS, web, and voice. It leverages AI-powered text analytics, sentiment analysis, and real-time dashboards to provide deep insights into customer service interactions, helping businesses identify pain points and drive improvements. With robust integrations to CRM and support tools, Medallia enables closed-loop feedback processes where agents can respond directly to survey responses.

SurveyMonkey is a widely-used online survey platform that allows businesses to design, distribute, and analyze customer service surveys such as CSAT, NPS, and feedback forms with ease. It provides a drag-and-drop builder, pre-built templates tailored for customer interactions, and real-time reporting dashboards to track satisfaction trends. The tool supports multi-channel distribution via email, web links, SMS, and embeds, making it suitable for post-service feedback collection.

Delighted is a customer feedback platform focused on NPS, CSAT, and CES surveys, enabling businesses to collect post-service feedback quickly and effortlessly. It supports delivery via email, SMS, web, Slack, and kiosks, with real-time dashboards for monitoring customer sentiment. The tool emphasizes simplicity and high response rates through one-click, mobile-optimized surveys, integrating with CRMs like Zendesk and Salesforce.

Typeform is a versatile online form and survey builder renowned for its conversational, interactive designs that make data collection feel engaging rather than tedious. It enables businesses to create beautiful, mobile-optimized customer service surveys like NPS, CSAT, and feedback forms with logic jumps, conditional branching, and embeds. While not exclusively a CSAT tool, it integrates well with platforms like Zendesk and HubSpot for seamless feedback loops.

Hotjar is a user behavior analytics platform that includes robust survey tools for capturing customer feedback directly on websites. It offers on-site surveys, polls, and feedback widgets that trigger based on user actions, helping customer service teams understand pain points in context. Combined with heatmaps and session recordings, it provides actionable insights to improve service experiences.

Survicate is a customer feedback platform designed for collecting real-time insights via surveys across websites, mobile apps, email, and messaging tools like Slack. It excels in customer service scenarios with support for NPS, CSAT, and CES metrics, plus targeted post-interaction surveys triggered by events like ticket closures. The tool offers robust integrations with helpdesk software such as Zendesk and Intercom, enabling teams to measure satisfaction and identify service gaps efficiently.

AskNicely is a customer feedback platform specializing in Net Promoter Score (NPS) surveys designed to measure and improve customer loyalty in service-oriented businesses. It automates survey delivery via email, SMS, or chat, providing real-time dashboards, alerts, and actionable insights to frontline teams. The tool emphasizes closed-loop feedback, integrating with CRMs and helpdesks to drive follow-ups and coaching.

Retently is a customer feedback platform focused on NPS, CSAT, and CES surveys to gauge satisfaction after service interactions. It automates survey delivery via email, SMS, web links, and in-app, with seamless integrations into support tools like Zendesk, Intercom, and Slack for real-time feedback capture. The tool offers dashboards, analytics, and automated alerts to help teams act on insights and improve customer service.

Promoter.io is a streamlined customer feedback platform specializing in Net Promoter Score (NPS), Customer Effort Score (CES), and CSAT surveys to gauge post-interaction satisfaction. It enables automated survey deployment via email, SMS, Slack, or in-app, with real-time dashboards for tracking promoter scores and trends. The tool emphasizes closing the feedback loop through integrations with CRMs, support platforms like Zendesk and Intercom, and automated follow-ups for detractors.