Top 10 Best Customer Service Feedback Software of 2026

Qualtrics is a premier experience management (XM) platform specializing in customer feedback, including robust tools for customer service surveys, real-time analytics, and actionable insights. It enables businesses to collect feedback across multiple channels like email, SMS, web, and in-app, while leveraging AI-driven features such as Stats iQ and Text iQ for sentiment analysis and predictive modeling. This makes it ideal for transforming customer service interactions into data-driven improvements at scale.

Zendesk is a leading customer service platform that provides comprehensive tools for managing support interactions while integrating robust feedback collection features like CSAT surveys, NPS ratings, and qualitative feedback forms across email, chat, voice, and social channels. It enables teams to analyze customer sentiment in real-time through Zendesk Explore analytics, identifying trends and areas for improvement to enhance service quality. With AI-driven automation and customizable workflows, Zendesk closes the feedback loop by triggering follow-ups and resolutions directly from insights.

Delighted is a streamlined customer feedback platform specializing in NPS, CSAT, and CES surveys to gauge customer service satisfaction in real-time. It delivers surveys via email, SMS, web links, and kiosks, with a focus on simplicity and high response rates through attractive, single-question formats. The tool provides instant alerts, dashboards, and integrations with tools like Zendesk, Slack, and Intercom for actionable customer service insights.

Medallia is an enterprise-grade experience management platform designed to capture, analyze, and act on customer feedback across multiple channels, including surveys, social media, reviews, and support interactions. It leverages AI and machine learning for sentiment analysis, trend detection, and actionable insights to enhance customer service quality. The platform supports closed-loop processes, enabling teams to resolve issues in real-time and drive continuous improvement in customer experience.

Intercom is a comprehensive customer messaging platform that facilitates real-time communication, support, and feedback collection through live chat, automated bots, and in-app surveys. It integrates tools like NPS, CSAT, and custom feedback forms directly into customer interactions, allowing teams to gather insights and act on them within a unified inbox. While powerful for scaling customer service, it's more of a full-suite CRM tool with strong feedback capabilities rather than a standalone feedback solution.

Nicereply is a customer feedback platform designed for customer service teams, automating post-resolution surveys like CSAT, NPS, and CES directly within helpdesk tools such as Zendesk, Intercom, and Freshdesk. It provides real-time analytics, agent performance tracking, and benchmarks against industry standards to help improve service quality. The tool emphasizes simplicity, with emoji-based surveys that boost response rates without disrupting workflows.

SurveyMonkey is a widely-used online survey platform that allows businesses to design, distribute, and analyze customer service feedback surveys with ease. It provides customizable templates for CSAT, NPS, and post-interaction feedback, along with branching logic, multilingual support, and real-time reporting to identify service trends. While versatile for general surveys, it excels in collecting structured feedback to improve customer support experiences through data-driven insights.

Typeform is an interactive form and survey builder that creates engaging, conversational experiences for collecting customer feedback. It excels in designing visually appealing, mobile-optimized surveys like NPS, CSAT, and post-service questionnaires with logic branching for personalized flows. Businesses can integrate it with customer service tools such as Zendesk and HubSpot to streamline feedback collection and analysis.

Hotjar is a comprehensive user behavior analytics platform that provides heatmaps, session recordings, surveys, and feedback widgets to capture visitor insights on websites. For customer service feedback, it shines with tools like on-site polls, feedback funnels, and the Incoming Feedback widget, allowing users to submit issues with screenshots directly from the site. While powerful for website UX feedback, it lacks deep integration with customer support ticketing systems for post-interaction surveys.

Help Scout is a customer support platform that provides a shared inbox for managing customer conversations across email, chat, and other channels, with built-in tools for collecting feedback like CSAT ratings and surveys. It enables teams to track customer satisfaction directly within support workflows, generate reports on response times and happiness scores, and integrate self-service knowledge bases to reduce ticket volume. While versatile for general customer service, its feedback capabilities focus on post-interaction insights rather than advanced survey distribution or analytics.