Top 10 Best Customer Onboarding Software of 2026

Pendo is a comprehensive product experience platform that specializes in customer onboarding through in-app guides, behavioral analytics, and personalized user experiences. It empowers teams to track user interactions in real-time, create no-code walkthroughs, and deliver targeted onboarding flows to accelerate adoption and reduce churn. With integrated feedback tools and resource centers, Pendo supports the full customer lifecycle from initial setup to long-term engagement.

WalkMe is a Digital Adoption Platform (DAP) designed to enhance customer onboarding by providing interactive in-app walkthroughs, tooltips, and AI-powered guidance that helps users quickly master complex software. It reduces time-to-productivity, boosts feature adoption rates, and lowers support ticket volumes through personalized user experiences. The platform includes robust analytics to track engagement and identify friction points, making it ideal for enterprise-scale onboarding.

Whatfix is a leading digital adoption platform (DAP) designed for customer onboarding, providing interactive in-app guidance, step-by-step walkthroughs, and contextual tooltips to help users quickly master SaaS applications. It leverages AI to automate content creation, personalize experiences, and deliver self-service support, reducing time-to-value and support tickets. The platform also offers advanced analytics to track user behavior, identify adoption gaps, and optimize onboarding flows for better retention.

Appcues is a no-code platform specializing in customer onboarding and product adoption, enabling teams to create interactive in-app experiences like guided tours, tooltips, modals, and surveys. It helps SaaS companies drive user engagement, reduce churn, and accelerate time-to-value through personalized flows and robust analytics. With seamless integrations and A/B testing capabilities, Appcues empowers non-technical users to optimize onboarding without developer dependency.

Userpilot is a no-code product adoption platform designed for SaaS companies to create personalized in-app onboarding experiences like checklists, tooltips, modals, and surveys. It focuses on improving user activation, feature adoption, and retention through targeted guidance, segmentation, and analytics. With its visual editor and templates, teams can launch experiences quickly without developers, while tracking performance via built-in metrics and A/B testing.

Gainsight PX is a digital adoption platform designed to accelerate customer onboarding and boost product adoption for SaaS companies through in-app guidance tools. It offers no-code creation of interactive walkthroughs, tooltips, modals, and announcements tailored to user segments. The platform integrates behavioral analytics to measure engagement and optimize experiences, helping reduce time-to-value and churn.

Userflow is a no-code platform designed for creating interactive customer onboarding experiences, including product tours, checklists, tooltips, modals, and surveys to guide users to activation. It helps SaaS teams personalize onboarding flows without developers, integrating with tools like Intercom, HubSpot, and Segment for seamless data sync. The platform provides analytics on user engagement and drop-off points to optimize retention and reduce churn.

CommandBar is an AI-powered in-app assistance platform that delivers a universal search bar, interactive tours, checklists, and contextual help to streamline user onboarding and adoption in SaaS products. It enables teams to create no-code experiences like command palettes and personalized guidance, reducing support tickets and accelerating time-to-value. Ideal for enhancing self-service, it integrates seamlessly with popular tools and provides robust analytics to measure engagement.

UserGuiding is a no-code customer onboarding platform that enables SaaS teams to create interactive product tours, walkthroughs, checklists, and resource centers to guide users through their software. It helps reduce churn by improving user adoption with personalized onboarding flows, pop-ups, tooltips, and email automations. The tool provides detailed analytics to track engagement and optimize experiences without requiring developers.

Totango is a customer success platform that streamlines customer onboarding through automated journeys, success plans, and real-time engagement tracking. It helps SaaS teams map out personalized onboarding experiences, monitor user health scores, and trigger interventions to reduce churn. With robust analytics and integrations, it supports scaling onboarding for growing customer bases while focusing on long-term retention.