Quick Overview
- 1#1: WalkMe - Digital adoption platform that delivers personalized in-app guidance and training to accelerate customer onboarding and product mastery.
- 2#2: Pendo - Product experience platform combining analytics, in-app guides, and feedback tools to drive customer adoption and retention.
- 3#3: Whatfix - AI-powered digital adoption platform providing contextual guidance, self-help, and training for enterprise customers.
- 4#4: Appcues - No-code tool for building personalized onboarding flows, announcements, and surveys to enhance customer learning experiences.
- 5#5: Userpilot - Product adoption platform enabling no-code creation of interactive tours, tooltips, and personalized user onboarding.
- 6#6: Chameleon - In-app experience builder for dynamic tooltips, tours, and modals to guide customers without engineering help.
- 7#7: UserGuiding - Affordable no-code platform for interactive product tours, checklists, and knowledge base integration to boost customer education.
- 8#8: Skilljar - Customer training platform for creating scalable courses, certifications, and learning paths tailored to end-users.
- 9#9: Docebo - AI-enhanced LMS for extended enterprise learning, supporting customer, partner, and employee training programs.
- 10#10: TalentLMS - Cloud-based LMS designed for easy customer and partner training with gamification and mobile support.
We prioritized tools based on feature depth, user experience, scalability, and value, ensuring each entry delivers actionable results for enhancing customer education and engagement.
Comparison Table
Customer learning software streamlines user onboarding and engagement, and this comparison table explores top tools including WalkMe, Pendo, Whatfix, Appcues, Userpilot, and more, helping readers evaluate which platform aligns with their needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | WalkMe Digital adoption platform that delivers personalized in-app guidance and training to accelerate customer onboarding and product mastery. | enterprise | 9.4/10 | 9.6/10 | 8.7/10 | 8.9/10 |
| 2 | Pendo Product experience platform combining analytics, in-app guides, and feedback tools to drive customer adoption and retention. | enterprise | 9.2/10 | 9.5/10 | 8.0/10 | 8.5/10 |
| 3 | Whatfix AI-powered digital adoption platform providing contextual guidance, self-help, and training for enterprise customers. | enterprise | 8.7/10 | 9.2/10 | 8.4/10 | 8.0/10 |
| 4 | Appcues No-code tool for building personalized onboarding flows, announcements, and surveys to enhance customer learning experiences. | specialized | 8.7/10 | 9.1/10 | 9.3/10 | 8.0/10 |
| 5 | Userpilot Product adoption platform enabling no-code creation of interactive tours, tooltips, and personalized user onboarding. | specialized | 8.7/10 | 9.0/10 | 8.8/10 | 8.2/10 |
| 6 | Chameleon In-app experience builder for dynamic tooltips, tours, and modals to guide customers without engineering help. | specialized | 8.6/10 | 9.1/10 | 9.3/10 | 7.7/10 |
| 7 | UserGuiding Affordable no-code platform for interactive product tours, checklists, and knowledge base integration to boost customer education. | specialized | 8.4/10 | 8.2/10 | 9.1/10 | 8.5/10 |
| 8 | Skilljar Customer training platform for creating scalable courses, certifications, and learning paths tailored to end-users. | specialized | 8.7/10 | 8.6/10 | 9.1/10 | 8.0/10 |
| 9 | Docebo AI-enhanced LMS for extended enterprise learning, supporting customer, partner, and employee training programs. | enterprise | 8.6/10 | 9.1/10 | 8.2/10 | 7.9/10 |
| 10 | TalentLMS Cloud-based LMS designed for easy customer and partner training with gamification and mobile support. | enterprise | 8.4/10 | 8.3/10 | 9.2/10 | 8.5/10 |
Digital adoption platform that delivers personalized in-app guidance and training to accelerate customer onboarding and product mastery.
Product experience platform combining analytics, in-app guides, and feedback tools to drive customer adoption and retention.
AI-powered digital adoption platform providing contextual guidance, self-help, and training for enterprise customers.
No-code tool for building personalized onboarding flows, announcements, and surveys to enhance customer learning experiences.
Product adoption platform enabling no-code creation of interactive tours, tooltips, and personalized user onboarding.
In-app experience builder for dynamic tooltips, tours, and modals to guide customers without engineering help.
Affordable no-code platform for interactive product tours, checklists, and knowledge base integration to boost customer education.
Customer training platform for creating scalable courses, certifications, and learning paths tailored to end-users.
AI-enhanced LMS for extended enterprise learning, supporting customer, partner, and employee training programs.
Cloud-based LMS designed for easy customer and partner training with gamification and mobile support.
WalkMe
enterpriseDigital adoption platform that delivers personalized in-app guidance and training to accelerate customer onboarding and product mastery.
AI-powered SmartWalk-Thrus that dynamically adapt guidance based on real-time user behavior and context
WalkMe is a premier Digital Adoption Platform (DAP) designed to enhance customer learning through interactive in-app guidance, walkthroughs, and personalized tooltips. It enables seamless onboarding, reduces support tickets by providing contextual help within applications, and drives product adoption with AI-powered insights. Businesses use it to create self-service learning experiences that adapt to user behavior, ensuring faster time-to-value for complex SaaS products.
Pros
- Powerful no-code builder for creating dynamic walkthroughs and SmartTips
- Advanced AI-driven personalization and analytics for user engagement tracking
- Seamless integration with major SaaS platforms like Salesforce and SAP
Cons
- Steep initial setup and learning curve for advanced customizations
- High enterprise pricing may not suit small businesses
- Occasional performance lags in highly complex environments
Best For
Large enterprises with complex customer-facing SaaS applications seeking robust, scalable in-app learning and adoption tools.
Pricing
Custom enterprise pricing, typically starting at $20,000+ annually based on users and features; no public tiers.
Pendo
enterpriseProduct experience platform combining analytics, in-app guides, and feedback tools to drive customer adoption and retention.
Behavioral analytics-powered personalization that dynamically adapts guides and content to individual user actions in real-time
Pendo is a robust product experience platform designed to enhance customer learning through in-app guidance, analytics, and feedback tools. It enables teams to create interactive walkthroughs, tooltips, and personalized onboarding experiences directly within web and mobile applications. By combining user behavior analytics with targeted educational content, Pendo helps identify knowledge gaps and drive adoption. Its feedback mechanisms, like in-app surveys and NPS, further refine learning strategies.
Pros
- Seamless integration of in-app guides with product analytics for data-driven learning
- Advanced personalization of content based on user behavior and segments
- Comprehensive feedback tools including NPS and session replays to optimize education
Cons
- Steep learning curve for initial setup and customization
- High pricing that may not suit small teams or startups
- Primarily focused on web/mobile apps, with limited support for other platforms
Best For
Mid-to-large SaaS companies with complex products seeking to accelerate user onboarding and adoption via contextual in-app learning.
Pricing
Custom enterprise pricing, typically starting at $10,000-$20,000 annually for basic plans, scaling with users, events, and advanced features.
Whatfix
enterpriseAI-powered digital adoption platform providing contextual guidance, self-help, and training for enterprise customers.
AI-powered Flow Creator that auto-generates personalized walkthroughs from app screenshots
Whatfix is a digital adoption platform (DAP) designed to enhance customer learning by providing in-app guidance, interactive walkthroughs, tooltips, and self-help features directly within software applications. It helps SaaS companies accelerate onboarding, reduce support tickets, and boost user adoption through contextual training and AI-powered personalization. With analytics to track user behavior, Whatfix enables data-driven improvements to customer education experiences.
Pros
- No-code content builder for rapid creation of walkthroughs and flows
- Advanced analytics for user engagement and adoption insights
- Extensive integrations with 500+ apps including Salesforce and SAP
Cons
- Enterprise pricing can be prohibitive for SMBs
- Initial setup requires significant configuration time
- Limited customization options for advanced UI designs
Best For
Enterprises with complex SaaS products seeking scalable, in-app customer onboarding and training solutions.
Pricing
Custom quote-based pricing, typically starting at $20,000+ annually based on users and features; no public tiers.
Appcues
specializedNo-code tool for building personalized onboarding flows, announcements, and surveys to enhance customer learning experiences.
Hyper-personalized Flows that dynamically adapt multi-step experiences based on real-time user behavior and segmentation without engineering support.
Appcues is a no-code platform designed for creating personalized in-app experiences to drive product adoption and customer education. It enables teams to build guided tours, tooltips, checklists, modals, and surveys that educate users contextually within the product interface. With strong segmentation, analytics, and A/B testing, it helps SaaS companies accelerate onboarding, increase feature usage, and reduce churn through targeted learning moments.
Pros
- Intuitive no-code builder for rapid creation of interactive experiences
- Powerful segmentation and personalization for targeted user education
- Comprehensive analytics to measure engagement and adoption impact
Cons
- Pricing can be steep for small teams or startups
- Primarily focused on in-app experiences, less suited for external content like videos or courses
- Advanced customizations may require some technical knowledge despite no-code claims
Best For
SaaS product teams at mid-to-large companies focused on in-app onboarding and feature adoption to educate and retain customers.
Pricing
Starts at $249/month (billed annually) for Essentials plan (up to 5k MAU), Pro at $999/month (up to 25k MAU), Enterprise custom; free trial available.
Userpilot
specializedProduct adoption platform enabling no-code creation of interactive tours, tooltips, and personalized user onboarding.
AI-assisted no-code builder with dynamic personalization for hyper-targeted user experiences
Userpilot is a no-code product adoption platform designed to help SaaS teams create interactive in-app experiences like guided tours, checklists, tooltips, modals, and surveys to drive user onboarding and engagement. It emphasizes personalization through dynamic segmentation and A/B testing, allowing tailored experiences based on user behavior and attributes. The platform also includes resource centers for self-serve customer learning and robust analytics to track adoption metrics and ROI.
Pros
- Intuitive no-code builder for quick experience creation
- Advanced personalization and segmentation capabilities
- Strong analytics for measuring user adoption and engagement
Cons
- Pricing can be steep for small teams or startups
- Primarily focused on web apps with limited native mobile support
- Advanced customizations may require some technical knowledge
Best For
Mid-sized SaaS companies seeking to enhance product adoption and customer education through personalized in-app guidance.
Pricing
Starts at $249/month (billed annually) for Starter plan; Growth at $649/month; Enterprise custom pricing.
Chameleon
specializedIn-app experience builder for dynamic tooltips, tours, and modals to guide customers without engineering help.
Real-time adaptive experiences that personalize tours and tooltips based on user behavior and segments
Chameleon is an in-app product adoption platform designed for SaaS teams to create interactive tours, tooltips, checklists, modals, and announcements without coding. It helps accelerate customer onboarding, boost feature adoption, and reduce churn by delivering personalized guidance directly within the product. The tool integrates with data platforms like Segment and Intercom for segmentation and analytics, making it ideal for driving self-serve user education.
Pros
- No-code visual builder for rapid creation of in-app experiences
- Advanced segmentation and personalization based on user data
- Built-in analytics to measure engagement and adoption impact
Cons
- Pricing starts relatively high for small teams
- Primarily focused on in-app guidance, lacking broader LMS features like video courses
- Some advanced personalization requires integrations and higher tiers
Best For
SaaS product teams seeking to enhance in-product onboarding and user adoption without developer involvement.
Pricing
Starter at $249/mo (annually), Growth at $599/mo, Enterprise custom; 14-day free trial available.
UserGuiding
specializedAffordable no-code platform for interactive product tours, checklists, and knowledge base integration to boost customer education.
Interactive onboarding checklists with progress tracking and NPS surveys
UserGuiding is a no-code platform designed for creating interactive in-app tours, onboarding checklists, tooltips, and hotspots to guide users through web applications. It focuses on improving customer onboarding, reducing churn, and boosting product adoption with personalized experiences and user segmentation. The tool provides analytics to measure guide effectiveness and integrates with popular CRM and support tools like Intercom and HubSpot.
Pros
- Intuitive no-code builder for quick guide creation
- Robust analytics and user segmentation
- Affordable pricing with a free tier for testing
Cons
- Limited to web apps with no native mobile support
- Advanced customization locked behind higher plans
- Reporting lacks depth for complex enterprise needs
Best For
SaaS companies and web-based products aiming to streamline user onboarding and self-service learning without developer involvement.
Pricing
Free plan; Starter at $89/mo (5k MAU), Pro at $389/mo (50k MAU), Enterprise custom.
Skilljar
specializedCustomer training platform for creating scalable courses, certifications, and learning paths tailored to end-users.
Native bidirectional Salesforce integration for automated enrollments and data syncing
Skilljar is a customer education platform that enables businesses to deliver scalable online training, onboarding, and certification programs to their customers. It provides tools for creating multimedia courses, managing automated enrollments, issuing badges and certificates, and tracking engagement through detailed analytics. The platform stands out for its deep integrations with CRM and marketing tools like Salesforce and HubSpot, helping customer success teams drive product adoption and retention.
Pros
- Seamless integrations with Salesforce, HubSpot, and Marketo for automated workflows
- Intuitive drag-and-drop course builder and fully branded learning portals
- Robust analytics dashboard for tracking learner progress and ROI
Cons
- Enterprise-level pricing can be prohibitive for small businesses
- Limited native gamification and advanced authoring compared to general LMS platforms
- Some customizations require engineering support
Best For
Mid-market and enterprise SaaS companies focused on customer onboarding and retention through integrated training programs.
Pricing
Custom quote-based pricing starting around $25,000/year, scaled by active learners and features.
Docebo
enterpriseAI-enhanced LMS for extended enterprise learning, supporting customer, partner, and employee training programs.
AI Virtual Coach that provides real-time, personalized guidance to learners based on their progress and needs
Docebo is an AI-powered cloud-based learning management system (LMS) tailored for customer education, enabling businesses to deliver branded, scalable learning experiences to external learners. It supports personalized learning paths, multimedia content creation, assessments, certifications, and gamification to boost customer engagement and product adoption. With robust analytics and integrations with CRM tools like Salesforce, it helps organizations measure training impact and drive upsell opportunities.
Pros
- AI-driven features like Deep Search and Virtual Coach for personalized content discovery
- Highly scalable with multi-portal support for segmented customer audiences
- Extensive integrations and advanced reporting for enterprise needs
Cons
- High enterprise-level pricing with custom quotes
- Steep learning curve for setup and advanced customization
- Limited options for small businesses or simple use cases
Best For
Enterprises with large, diverse customer bases needing sophisticated, branded training portals and analytics.
Pricing
Custom enterprise pricing starting at approximately $25,000/year, scaled by active users, features, and support level.
TalentLMS
enterpriseCloud-based LMS designed for easy customer and partner training with gamification and mobile support.
Custom-branded portals that allow seamless, white-labeled access for customers and partners
TalentLMS is a cloud-based learning management system (LMS) designed primarily for corporate training but highly adaptable for customer education, enabling businesses to create, deliver, and track online courses for onboarding, product training, and certifications. It offers intuitive course authoring, gamification elements like badges and leaderboards, and mobile accessibility to engage learners effectively. With custom branding and e-commerce integration, it supports dedicated customer portals for self-paced learning experiences.
Pros
- Highly intuitive drag-and-drop course builder suitable for non-technical users
- Excellent mobile app and responsive design for on-the-go customer learning
- Scalable pricing based on active users with a free tier for small teams
Cons
- Advanced reporting and analytics require higher-tier plans
- Limited native authoring for complex interactive content compared to specialized tools
- Customer support response times can vary, especially on lower plans
Best For
Small to mid-sized businesses seeking an easy-to-deploy LMS for customer onboarding and product training without a steep learning curve.
Pricing
Free plan for up to 5 users; paid plans start at $69/month (Starter, 25 active users), scaling to $459/month (Premium Unlimited) with custom enterprise options.
Conclusion
Among the top tools, WalkMe stands out as the leading choice, offering highly personalized in-app guidance to speed up customer onboarding and product mastery. Pendo and Whatfix closely follow, with Pendo blending analytics and feedback for deep adoption support and Whatfix providing AI-driven contextual tools for enterprise needs. Together, these three set a high bar for customer learning software.
Take the first step toward better customer engagement—try WalkMe to enhance onboarding and product proficiency, or explore Pendo and Whatfix based on your specific needs, as they deliver exceptional value in their own unique ways.
Tools Reviewed
All tools were independently evaluated for this comparison